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  • Human Services Communications Manager

    Santa Rosa, California United States Sonoma County, CA Full Time $100,640.93 - $122,326.10 Annually May 02, 2025
    County of Sonoma Employer:

    Sonoma County, CA

    Room to Move. Room to Grow. Diverse services. Various options. Build your career with the County of Sonoma. Our County's mission is to provide superior and courteous services to support, preserve, and enhance the health, safety and quality of life for the people of Sonoma County. Explore Your Career: As the region’s largest employer, the County of Sonoma offers you a level of career diversity that is as expansive as the county itself. From nursing to engineering, information technology to land management and everything in-between, we’ve got over 800 different opportunities waiting for you. But even more than just opportunity, we give you flexibility. Follow your dreams of working at the top. Or follow your interests and work where you want. Either way, you can have it all here. Explore Your Life: With over 1,600 square miles of rolling hills and staggering coastline, you could spend a lifetime exploring everything that Sonoma County has to offer. Whether you explore wineries and epicurean delights, or our uncharted expanses of backcountry wilderness, our 300 plus days of sunshine will provide the perfect setting for the lifestyle you’ve always wanted.      

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    Job Description

    Position Information

    The Human Services Department's (HSD) Planning, Research, Evaluation, and Engagement (PREE) unit seeks an experienced professional to put their exceptional communications skill set to work for the County of Sonoma!

    Starting salary up to $ 58.61 /hour ($ 122,326 /year) plus a competitive total compensation package!*

    The Human Services Communications Manager is responsible for planning, developing, creating, and producing internal and external communications and strategic outreach related to HSD programs and services, including ongoing press and media outreach and response in collaboration with County communications staff. The Communications Manager will also coordinate the development of communications projects and campaigns, including budget estimates and timelines in collaboration with administrative and division staff. Additional responsibilities include:
    • Drafting press releases on department and division updates
    • Responding to Public Records Act (PRA) requests and coordinating the collection of data from division staff
    • Drafting a monthly HSD Insider E-Newsletter and gathering content from contributors
    • Managing and updating the HSD Website and staff portal intranet
    • Developing social media content and posting with regular frequency across HSD media channels
    • Handling crisis and incident communications, including disaster and emergency management
    • Managing staff meetings, assisting in agenda development, speaker line ups, technical assistance, and meeting facilitation
    • Supporting the PREE Unit through disseminating surveys and department-wide communications
    • Coordinating with the County PIO on press and media campaigns among a broad array of other marketing and communication-related duties
    • Working closely with the HSD Assistant Director and Department Director to help craft strategic messaging and communications for the Department

    The ideal candidate will possess many of the following:

    • The ability to adapt to changing priorities, crises, and unexpected challenges
    • Experience distilling complex information about social services policies, programs, and initiatives
    • The ability to manage pressure and maintain professionalism in high-stress situations
    • Experience crafting press releases, speeches, newsletters, video content for social media, and other communication materials
    • The ability to create and execute social media strategies to engage the community and promote agency initiatives
    • Experience processing Public Records Act requests and the ability to respond swiftly and effectively to crisis situations, including coordinating messaging and managing public perception
    • Strong organizational skills with the ability to manage multiple projects simultaneously
    • Strong verbal and written communication skills, with the ability to present in group settings and meetings
    • The ability to set priorities, meet deadlines, and allocate resources efficiently
    • Experience creating content for internal communications staff
    • The ability to communicate effectively with diverse populations and address cultural nuances in messaging and outreach efforts
    • Sensitivity to cultural diversity, equity, and inclusion issues
    • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Publisher and experience using Canva, Adobe Illustrator, or InDesign
    • Bilingual (English/Spanish) skills are highly desired but not required

    About the Human Services Department (HSD)

    As the largest agency in Sonoma County government, the Human Services Department’s mission is to build upon strengths, as we bridge clients to opportunities through responsive safety-net services. We work to protect vulnerable children and adults, to help people rise above poverty and thrive in our community, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing responsive, client-focused services so that all in our community can live freely chosen lives up to their full potential throughout their lifespan. The core values that drive our work are dignity, humility, integrity, responsiveness, partnership, and belonging.

    HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.

    The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services .

    What We Offer
    Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:
    • Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
    • Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
    • Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
    • County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
    • Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities
    • Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
    • Incentive Retirement Savings Plan (IRSP) and 457 Voluntary Deferred Compensation- 3% of salary County contribution to a 401(a), in addition to the County matching up to 1% of base salary in 401(a), based upon employee contribution
    • Retirement - A pension fully integrated with Social Security
    • Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
    • Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education
    *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory .

    The Human Services Department is currently recruiting to fill a Human Services Communications Manager position. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Program Planning and Evaluation Analyst.
    APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

    Minimum Qualifications

    Experience and Education: Any combination of education, training, and experience which would provide the opportunity to acquire the knowledge and abilities listed herein. Normally, graduation from a college or university with a degree in social work, gerontology, psychology, sociology, public health, health science, health education, community health, public policy, public administration, business administration, economics, or a closely related area, and two years of experience in program planning, staff development, program supervision, community organization, and/or analysis of human, health, and/or child support services programs would provide such opportunity.

    Specific experience related to the assigned division may be required for designated positions.

    License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

    Knowledge, Skills, and Abilities

    Considerable knowledge of: the principles and practices of data collection, management, and analysis, program planning, evaluation, needs assessment, and research methodology; project and program management; techniques, principles and work of the assigned program area; social and economic problems that call for the use of public and private county services; legislation and laws that regulate the operations of assigned program areas.

    Working knowledge of: the principles and practices of grant preparation and review; budgeting and financial analysis including governmental sources of funding; principles, practices and methods of staff development; community resources and service agencies, including both private and other public agencies; the principles and practices of public economic assistance and service programs; principles of effective oral and written communication; effective community engagement and communication strategies and methods; personal computers and data base management systems.

    Ability to: read, review, research, and analyze information including complex rules and regulations; plan, organize, develop, and carry through research projects effectively; select proper research methodology and apply it to program planning problems; design and evaluate program objectives and procedures; develop and implement training plans and programs to meet program needs; write and speak effectively; translate complex and/or complicated information into clear, concise terminology; understand and use data management systems to collect, manage, retrieve, and analyze quantitative data; present analysis and information visually as well as in writing; work cooperatively with a wide variety of professional and lay persons; work effectively with community groups and organizations; analyze problems and complaints and identify solutions; prepare, interpret and evaluate a variety of narrative and statistical data and reports; understand, interpret and apply procedures, laws, rules and regulations as they apply to assigned area; ensure proper compliance with federal, state and local guidelines, policies, goals, rules and regulations; understand and communicate complex systems and the relationship between a variety of initiatives.

    Selection Procedure & Some Helpful Tips When Applying

    • Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
    • You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
    • You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
    • Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
    Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes.

    APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

    Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

    The selection procedure will consist of the following examination:

    An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

    • Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.
    Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

    ADDITIONAL INFORMATION

    A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

    Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

    HOW TO APPLY

    Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

    The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

    HR Analyst: EP
    HR Tech: KK

    IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions.

    COUNTY OF SONOMA BENEFITS: MANAGEMENT*

    These are some of the excellent benefits the County offers:

    Paid Time Off :Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.

    Health Plan :Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU.

    Retirement :Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired .

    IRS 457 Plan :Pre-tax employee contribution up to the IRS annual maximum.

    Retiree Medical :County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.

    Student Loan Debt Relief :County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education.

    Plus excellent dental, vision, disability, life insurance, professional development, and more.

    For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900.

    *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice.

    Closing Date/Time: 5/13/2025 11:59 PM Pacific
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

LATEST JOBS

Top Records Management Jobs in the United States

Top Records Management Jobs in the United States
 

What is Records Management?

Records management involves creating, maintaining, storing, and securely disposing of records. This process ensures that documents comply with legal regulations and organizational policies. Records management is vital in improving transparency, reducing risk, and supporting business decision-making. Whether dealing with physical or digital files, proper records management is essential across various industries, including government, healthcare, finance, and education.

 

Career Paths in Records Management Jobs

Records management jobs offer a range of opportunities for professionals. Some of the most common roles include:

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  • Records manager
  • Archives manager
  • Information manager

With more experience, there are advancement opportunities, such as:

  • Senior records manager
  • Director of records management
  • Chief information officer

Specializations include digital preservation, archival research, and records appraisal. Professionals can also explore related fields such as compliance, data management, and information technology. The exact career path depends on your location, industry, and level of expertise.

 

Top Industries Hiring for Records Management Jobs

Many industries need professionals in records management jobs, including:

  • Government agencies: Organizations like the National Archives and Records Administration (NARA) hire professionals to maintain compliance and secure records management.
  • Healthcare organizations: Hospitals and research institutions need records management experts to manage patient records and adhere to regulations.
  • Financial institutions: Banks, insurance companies, and investment firms require records management to ensure regulatory compliance and data protection.
  • Educational institutions: Schools, colleges, and universities employ records managers to handle student records and other institutional data.
  • Private companies: Law firms, consulting firms, and other businesses rely on records management professionals to keep their records secure and organized.
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Key Skills and Qualifications for Records Management Jobs

A bachelor’s degree in business administration, information science, or a related field is often required to succeed in records management jobs. Key skills include:

  • Strong organizational and problem-solving abilities
  • Effective communication and team coordination
  • Familiarity with records management software and technology

It is also important to handle technical requirements, such as verifying you are human when accessing sensitive records or systems. Certifications like Certified Records Manager (CRM) or Certified Information Professional (CIP) benefit career growth.

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Job Outlook and Salary for Records Management Jobs

The job outlook for records management jobs is promising as more organizations recognize the importance of compliant record-keeping. On average, records managers in the United States earn around $60,000 per year, although salaries vary by industry, location, and experience.

Professionals in these roles may encounter technical issues, such as a ray ID error when accessing certain online records management systems. These technical difficulties usually take a few seconds to resolve. As more industries rely on accurate records management, the demand for skilled professionals will continue to grow.

category058-image-003-careers-in-governmen
 

Top Cities for Records Management Jobs

Several U.S. cities are known for their demand for records management jobs. These cities are home to industries that heavily rely on data management and compliance:

  • Washington, D.C.: The concentration of government agencies makes this city a hub for records management professionals.
  • New York City: Financial institutions and law firms create significant demand for records managers in this city.
  • Los Angeles and San Francisco: These cities’ tech and entertainment industries rely heavily on efficient records management.
  • Chicago and Houston: These cities are centers for healthcare and finance, driving demand for records management professionals.
  • Boston, Philadelphia, and Atlanta: Each city offers numerous opportunities for records managers.
 

Resources for Records Management Job Seekers

For those pursuing a career in records management, there are various resources available:

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  • National Archives and Records Administration (NARA): Offers job listings and resources for professionals in the field.
  • Society of American Archivists (SAA): Provides job listings, training, and certification programs.
  • Institute of Certified Records Managers (ICRM): Offers certifications and resources for records managers.
  • Records Management Society (RMS): Provides networking and job listings for professionals.

Additionally, online job boards like LinkedIn and Indeed are great resources for finding records management jobs.

 

Education and Training for Records Management Jobs

Education and training are crucial to advancing in records management. Many universities offer business administration, information management, or records management degree programs. Additionally, certifications such as CRM or CIP can enhance your career opportunities.

Professionals in records management should also be prepared to troubleshoot minor issues, such as when a site requires verification or when systems are slow to respond. Staying up to date with industry best practices and evolving technologies is essential for success.

 

Career Advancement in Records Management

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Advancing in records management jobs offers numerous pathways for growth. With experience, professionals can move into senior roles, such as director of records management or chief information officer. Other ways to advance include earning certifications like CRM or CIP, specializing in digital preservation, and expanding professional networks.

By attending industry conferences and participating in training, professionals can stay ahead of industry trends and improve their skills. Staying adaptable is key as records management evolves with new regulations and technology.

 

Conclusion

Records management jobs are essential to ensuring compliance, security, and efficiency across industries. As more organizations recognize the importance of effective records management, the demand for skilled professionals grows. Whether in government, healthcare, or finance, records managers are crucial in keeping information safe and accessible.

By focusing on education, certification, and staying current with industry trends, records management professionals can advance their careers and contribute to their organizations’ success. Managing sensitive information efficiently, staying ahead of technological updates, and ensuring smooth operations may take a few seconds, but it ensures long-term success in this essential field.

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