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  • TPWD - Customer Service Representative I (Fluctuating Hours)

    Stonewall, Texas United States TEXAS PARKS AND WILDLIFE Full Time Oct 16, 2025
    Texas Parks and Wildlife Employer:

    TEXAS PARKS AND WILDLIFE

    We are TPWD Providing outdoor recreational opportunities, managing and protecting fish and wildlife habitat, and managing parklands and historic areas Divisions & Positions Our skilled workforce operates within 13 divisions at 200 locations across Texas. Mission To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. Philosophy In fulfilling our mission, we will: Be a recognized national leader in implementing effective natural resources conservation and outdoor recreational programs; Serve the state of Texas, its citizens, and our employees with the highest standards of service, professionalism, fairness, courtesy, and respect; Rely on the best available science to guide our conservation decisions; Responsibly manage agency finances and appropriations to ensure the most efficient and effective use of tax-payer and user fee resources; Attract and retain the best, brightest, and most talented workforce to successfully execute our mission.

    Apply Now View job Employer Profile

    Job Description

    TPWD MISSION

    To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

    EXCELLENT BENEFITS:

    Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.


    PLEASE NOTE:

    All applications must contain complete job histories in the WORK HISTORY SECTION to include
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      Job Title

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      Dates of employment (month/year)

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      Hours worked per week

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      Name of Employer, Name of Supervisor and Phone Number

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      Description of duties performed

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      Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.

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      Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience.

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      Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields.

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      College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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      Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application.

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      Work In Texas (WIT) Applications : WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit .


    IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.

    NEED HELP? Watch our VIDEO ON HOW TO APPLY FOR JOBS



    MILITARY OCCUPATIONAL SPECIALTY CODES:

    Job Classification

    Service

    Military Specialty

    Customer Service Representative I-V

    Army

    15P, 42A, 56M, 68G, 420A

    Customer Service Representative I-V

    Navy

    RS, SN, YN, YNS, 741X

    Customer Service Representative I-V

    Coast Guard

    YN, PERS

    Customer Service Representative I-V

    Marine Corps

    0100, 0111, 4133, 0170

    Customer Service Representative I-V

    Air Force

    3F1X1, 3F5X1

    Customer Service Representative I-V

    Space Force

    No Military Crosswalk. Qualified veterans are encouraged to apply.

    *More information on military occupational specialty codes can be found below:

    https://www.onetonline.org/crosswalk/MOC/

    https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

    MILITARY EMPLOYMENT PREFERENCE:

    If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

    Required forms that will need to be attached with application for Military Employment Preference:
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      Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).

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      Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.

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      Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.

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      Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.

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      Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.


    Documentation must be attached to the application before military preference can be granted.




    HIRING CONTACT: Nicholas Bordovsky, (830) 644-2252 x221

    PHYSICAL WORK ADDRESS: Lyndon B. Johnson State Park & Historic Site, 199 State Park Road 52, Stonewall, Texas 78671





    GENERAL DESCRIPTION :

    Under the direction of the Park Store Manager, this position performs entry-level to routine customer service work and is responsible for providing support for the park Visitor Center Complex, Park Store, Park Office, and Aquatic Complex. Performs routine clerical work; maintains files; assists with inventory control; merchandising and sales in park store and at Aquatic Complex. Responsible for providing customer service and information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated registration system, accounting for daily revenue and ancillary product sales; preparation of reports, and processing of correspondence; and general cleaning of workstations. Operates credit card machine, registration computer system, and general office equipment. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures.

    NOTE: Position may fluctuate between full-time/part-time hours based on operational needs.


    Qualifications:

    MINIMUM QUALIFICATIONS :

    Education :

    Graduation from High School or GED.

    Experience :

    Three years of experience in general clerical, cash handling or customer service.

    Licensure :

    Applicant must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

    KNOWLEDGE, SKILLS AND ABILITIES :

    Knowledge of general office procedures.

    Knowledge of administrative and clerical procedures.

    Knowledge of basic mathematics.

    Skill in using MS Word, Excel and Outlook.

    Skill in effective verbal and written communication.

    Skill in providing quality customer service in a courteous and professional manner.

    Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.

    Skill in using standard office equipment.

    Ability to accurately handle cash and account for revenue collected.

    Ability to work independently with little or no supervision.

    Ability to work as a member of a team.

    Ability to work under stress during peak workload periods.

    Ability to use reservations/registration and Internet.

    Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.

    Ability to conduct work activities in accordance with TPWD safety program.

    WORKING CONDITIONS :

    Required to work 10 to 40 hours per week, includes various schedules, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturday and Sunday and holidays.

    This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates.

    Hours may be reduced or extended as needed.

    Required to adjust to changing work schedules.

    Required to perform manual labor including, lifting supplies and materials up to 20 lbs.

    Must conform to TPWD dress and grooming standards, work rules and safety procedures.

    Required to travel 5% with possible overnight stays.

    May be required to operate a State vehicle.

    Non-smoking environment in State buildings and vehicles.

    TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

    NEED HELP? Watch our VIDEO ON HOW TO APPLY FOR JOBS


    Closing Date: Nov 5, 2025, 11:59:00 PM
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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