City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: SVP currently provides over 600 Megawatts of power to residential and business customers within Santa Clara, of which 40 percent of comes from carbon-free renewable resources. In addition to using green energy from large-scale wind, solar, geothermal and hydroelectric projects outside of the area, SVP employs innovative ways to locally produce electricity by operating Thermal Generation facilities utilizing Simple Cycle, Combined Cycle, and Cogeneration technologies. It is the mission of Silicon Valley Power to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers. The Positions: Silicon Valley Power is recruiting to fill various Electric Program Manager positions in the following specialties: Capital Project Management, Contracts, Distributed Energy Resources and Storage, Environmental, Safety, and System Operations. Capital Project Management The focus and priority of this position will be to perform complex professional project management work to support the successful completion of over $300 million in near-term capital improvement program projects to support electric utility load growth. The position is assigned to the customer development and project management unit which manages, plans, and oversees the development and implementation of the capital improvement program. This position will report to the Principal Electric Utility Engineer overseeing the System Expansion Program and will work collaboratively on the management of these critical projects. The individual will perform and manage the work related to planning, design, construction, operations, and maintenance of utility projects, including receiving stations, substations, electric transmission and distribution facilities, and other electrical infrastructure. The incumbent is expected to manage consultants and directly administer public works contracts. Experience in electric utility engineering, utility asset management, GIS and work order management system is desirable. Distinguishing Characteristics/Experience: Direct knowledge in managing, planning, and overseeing the development and implementation of Capital Improvement Program(s) (CIP). Ability to provide extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support. Experience in management, engineering, financial, high-level administrative planning and analysis, and/or project management experience. Contracts Portfolio The focus and priority of this position will be to perform complex professional work to support the development and management of SVP’s contracts portfolio. SVP’s operation requires hundreds of unique contracts including specialized services agreements, leases, agreements with customers for substation construction, funding and deposits, public works contracts, license agreements, power purchase and resource adequacy agreements, as well as other unique agreements. The position is assigned to the Business Services Division. The incumbent will both lead staff supporting contracts functions and have direct involvement in negotiating and reviewing contracts. Experience in utility contracts is desirable. Distinguishing Characteristics/Experience: Direct knowledge and experience in contracts review, negotiating, and management for a variety of contract types. Ability to providing extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support Experience in managing and assigning work to administrative and clerical staff. Distributed Energy Resources , Renewable Energy and Power Purchase Contracts This position develops and implements cutting edge programs entailing distributed and renewable generation, energy storage, demand response, and microgrids. Incumbents perform professional level, individual work in project development. Duties may include supervising and participating in the conduct of studies and surveys, data interpretation, forecasting, commodity purchasing, contract negotiation, pricing/rate making, engineering studies, development of policies and procedures, evaluating regulatory and legislative initiatives, preparing, reviewing, and managing budgets and operations. Commodity purchasing and contract negotiation may include evaluation and development of strategies for electricity generation, both distributed and utility scale. Incumbents may supervise management and non-management staff and act as project team leaders and manage programs and projects. Project management responsibilities include preparing RFPs, evaluating proposals, and managing contractors and consultants. Environmental This position will ensure the City’s compliance with applicable federal, state, and local regulatory agency requirements and guidelines pertaining to Air Quality, Water, Wastewater, Storm water, and Industrial waste. This position will work with staff across multiple Divisions to develop, implement, and perform procedures and guidelines designed to ensure compliance and develop staff. They will compose, compile, track, and analyze information related to regulatory, program, and compliance oversight. This position will act as SVP’s Subject Matter Expert and provide technical and functional advisement to Management and Staff concerning Environmental Compliance. This position requires in-depth knowledge of Federal, State, and Local laws/regulations. This position also requires the ability to forecast and identify compliance issues and to develop mitigation strategies to correct issues. The position will also assist in the development of budgets, service contracts and training programs. Safety This position establishes, implements, and enforces an effective department wide safety and compliance program that prevents injury and illness. They will work to ensure that employees, both management and non-management, comply with the rules and regulations of Federal, State and Local Regulatory Agencies, and that company safety and compliance policies and procedures are consistently followed. The position will also facilitate the development and completion of the department’s compliance and controls register, controls testing and auditing, standards development and review, horizon scanning for new and changing regulatory requirements, and serving as an OSHA subject matter for the department. The position will also assist in the development of budgets, service contracts and training programs. System Operations This position will administer programs for work management, maintenance monitoring and asset management focused in all areas of Utility Operations (Metering, Substations, Transmission and Distribution). This position will also be responsible for the performance, review, and implementation of improvements to these programs. The position will develop, maintain, and improve SVP’s Outage Management System. This position will work to ensure compliance with all applicable NERC standards and seek constant improvement in SVP Work and Safety standards affecting System Operations. The position will also assist in the development of budgets, service contracts and training programs. As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties This description may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general direction, the incumbent will: • Plan, develop, implement, evaluate, and manage an assigned program or core department service area; Supervise subordinate supervisory, professional, technical, and/or clerical staff; participate in the selection, hiring, training, and coaching of staff; conduct performance evaluations; and implement disciplinary actions as required; • Research and analyze program operations to ensure effective utilization of resources and increase productivity of work, provide regular reporting measures, conduct presentations, and make recommendations to management; • Plan and implement work plans and projects for assigned area; • Oversee daily operations of assigned program area and safety ensuring that all applicable regulatory requirements are followed; • Develop and monitor resource models and/or programs in alignment with State, Federal and local regulations and policies; • Deliver and manage communications to internal and external customers; • Administer program budget, including budget preparation, forecasting, and monitoring expenses and revenue; • Plan, implement, and monitor program or service area goals and objectives in alignment with Department goals to ensure effective programming and operations; • Monitor and report on assigned area activities, including managing resources, tracking short and long-term work activities and provide recommendations to management staff to improve efficiency in assigned area; • Serve as the subject matter expert in assigned specialty and provides consultation to subordinates, vendors, and management on assigned area of expertise; • Set the standard for safety and adhere to all applicable safety and environmental standards and regulations, including City safety standards and policies; • May act as a representative of the Department in assigned program or service area; • Implement programs which may include such functions as scheduling, coordinating, and assigning staff to projects; • Oversee request for proposal processes, participate in the preparation of vendor contracts, negotiate contracts, and act as lead contract administrator for planned program objectives; • Prepare a variety of narrative and periodic reports to keep management informed of program/project status; • Implement program audit systems to ensure appropriate use of public funds; • Develop qualitative and quantitative measures to evaluate program/project financial status, customer satisfaction, contractor performance, and public relations; • Maintain current knowledge of external program trends and legislation to ensure necessary compliance; • May represent the Department and participate in regional and state efforts to meet compliance, legislative and societal goals; • Develop, implement and evaluate marketing and educational materials to present to internal and external customers; • Use City computer applications (including but not limited to Microsoft Suite) and databases to track program status and funds and use; • Prepare reports, memos, and supporting documentation; • May act as Division Manager on a temporary basis, as assigned; and • Perform other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE • Education and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field; AND • Three (3) years' experience leading, supervising, managing, and coordinating work including but not limited to, customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards; OR • Generation/Substation/Transmission and Distribution/System Operations Specialties: Three (3) years of experience in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Engineer, Manager, Lead Technician, or Foreperson, ACCEPTABLE SUBSTITUTION • For Generation/Substation/Transmission and Distribution/System Operations Specialties: additional years of experience in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, Lineworker, or working in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Manager, Lead Technician, or Foreperson may substitute for the degree requirement on a year for year basis up to four (4) years. • For Generation/Substation/Transmission and Distribution/System Operations Specialties: Two (2) years of experience working in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, or Lineworker may be substituted for one (1) year of experience as a lead, supervisor, or senior role up to six (6) years. • Two (2) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards may be substituted one (1) year of experience as a lead, supervisor, manager, and coordinator experience up to six (6) years. LICENSES/CERTIFICATIONS Possession of a valid Class C California driver's license is required at the time of appointment and for the duration of employment. DESIRABLE QUALIFICATIONS • An advanced degree in Engineering, Public or Business Administration, Environmental Sciences or related field is desirable. • When assigned to Systems and Project Management, a: Project Management Professional (PMP) certification from Project Management Institute (PMI) or an equivalent certification from accredited program is desirable. • When assigned to Generation/Substation/Transmission and Distribution/System Operations Specialties, experience working in a power plant, substation, transmission & distribution, or Electric System Control Center environment is desirable. • When assigned to Safety Compliance, an in depth knowledge of OSHA and CalOSHA standards is desirable. • When assigned to Environmental Compliance, an in-depth knowledge of Spill Prevention, Control and Countermeasures (SPCC), Air Permits, and Water Permits is desirable. OTHER REQUIREMENTS • Must be able to perform all of the essential functions of the job assignment. • Incumbents may be subject to initial and periodic comprehensive background checks. • May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. Other Requirements: Must be able to perform all of the essential functions of the job assignment. Incumbents may be subject to initial and periodic comprehensive background checks. May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to interview. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: • Local, State and Federal Laws related to environmental, safety, health, electrical system construction, maintenance, inspection, and NERC regulations pertaining Electric Utilities; • Best practice utility maintenance and project planning strategies and methods; • Cost-benefit and return on investment analysis for proposed programs • Basic understanding of Electric Utility economics, methodologies and principles; • Best practice utility compliance, maintenance and operations methods; • Electric department contract methodologies; • Project management tools and methodologies, including workload planning and budgeting; • Project and workload planning; • Preparation, negotiation, and administration of contracts and fiscal planning; • Negotiation techniques and strategies; • Principles and practices of customer service; • Research methods and statistical analysis; • Principles and practices of management, employee supervision, training, and performance evaluation; • Pertinent State, Federal, and Local laws and regulations for assigned specialty area; • Problem solving and conflict resolution practices and techniques; and • Office safety practices, procedures and standards. Ability to: • Develop, implement, and monitor programs and projects; • Effectively problem solve with various teams and management to improve and streamline processes; • Supervise staff in compliance with applicable Memorandum of Understandings • Analyze situations, identify problems, and exercise sound independent judgment within established guidelines; • Identify, research and gather relevant information from a variety of sources; • Collect and analyze data and prepare a variety of statistical and narrative reports; • Operate standard office equipment and learn City databases and software programs; • Develop and maintain electronic databases; • Effectively develop, negotiate, and monitor contracts; • Interpret and apply laws and regulations, policies and procedures; • Communicate clearly and effectively both orally and in writing and carry out oral and written instructions; • Prepare and present clear, concise and complex written and oral reports and presentations; • Develop and conduct effective public relations programs on assigned specialty; • Speak effectively before large groups of people; • Establish and maintain tactful, courteous and effective working relationships with those contacted in the course of work including the general public; • Work independently with minimal supervision; • Work effectively as a member of the department to achieve common goals and be able to deliver excellent customer service to both internal and external City clients; • Work effectively in time-sensitive situations and meet deadlines; • Coordinate multiple projects and complex tasks simultaneously; • Develop creative and practical solutions to complex and difficult problems; and • Bend, stoop, reach, carry, climb, and lift as necessary to perform assigned duties. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications must be submitted by the filing deadline of September 27, 2024 at 4:00 p.m. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2042.82/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash Employees hired on or after 1/1/2023who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: 9/27/2024 4:00 PM Pacific
Jul 14, 2024
Full Time
Description The Department: SVP currently provides over 600 Megawatts of power to residential and business customers within Santa Clara, of which 40 percent of comes from carbon-free renewable resources. In addition to using green energy from large-scale wind, solar, geothermal and hydroelectric projects outside of the area, SVP employs innovative ways to locally produce electricity by operating Thermal Generation facilities utilizing Simple Cycle, Combined Cycle, and Cogeneration technologies. It is the mission of Silicon Valley Power to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers. The Positions: Silicon Valley Power is recruiting to fill various Electric Program Manager positions in the following specialties: Capital Project Management, Contracts, Distributed Energy Resources and Storage, Environmental, Safety, and System Operations. Capital Project Management The focus and priority of this position will be to perform complex professional project management work to support the successful completion of over $300 million in near-term capital improvement program projects to support electric utility load growth. The position is assigned to the customer development and project management unit which manages, plans, and oversees the development and implementation of the capital improvement program. This position will report to the Principal Electric Utility Engineer overseeing the System Expansion Program and will work collaboratively on the management of these critical projects. The individual will perform and manage the work related to planning, design, construction, operations, and maintenance of utility projects, including receiving stations, substations, electric transmission and distribution facilities, and other electrical infrastructure. The incumbent is expected to manage consultants and directly administer public works contracts. Experience in electric utility engineering, utility asset management, GIS and work order management system is desirable. Distinguishing Characteristics/Experience: Direct knowledge in managing, planning, and overseeing the development and implementation of Capital Improvement Program(s) (CIP). Ability to provide extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support. Experience in management, engineering, financial, high-level administrative planning and analysis, and/or project management experience. Contracts Portfolio The focus and priority of this position will be to perform complex professional work to support the development and management of SVP’s contracts portfolio. SVP’s operation requires hundreds of unique contracts including specialized services agreements, leases, agreements with customers for substation construction, funding and deposits, public works contracts, license agreements, power purchase and resource adequacy agreements, as well as other unique agreements. The position is assigned to the Business Services Division. The incumbent will both lead staff supporting contracts functions and have direct involvement in negotiating and reviewing contracts. Experience in utility contracts is desirable. Distinguishing Characteristics/Experience: Direct knowledge and experience in contracts review, negotiating, and management for a variety of contract types. Ability to providing extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research, analysis, and support Experience in managing and assigning work to administrative and clerical staff. Distributed Energy Resources , Renewable Energy and Power Purchase Contracts This position develops and implements cutting edge programs entailing distributed and renewable generation, energy storage, demand response, and microgrids. Incumbents perform professional level, individual work in project development. Duties may include supervising and participating in the conduct of studies and surveys, data interpretation, forecasting, commodity purchasing, contract negotiation, pricing/rate making, engineering studies, development of policies and procedures, evaluating regulatory and legislative initiatives, preparing, reviewing, and managing budgets and operations. Commodity purchasing and contract negotiation may include evaluation and development of strategies for electricity generation, both distributed and utility scale. Incumbents may supervise management and non-management staff and act as project team leaders and manage programs and projects. Project management responsibilities include preparing RFPs, evaluating proposals, and managing contractors and consultants. Environmental This position will ensure the City’s compliance with applicable federal, state, and local regulatory agency requirements and guidelines pertaining to Air Quality, Water, Wastewater, Storm water, and Industrial waste. This position will work with staff across multiple Divisions to develop, implement, and perform procedures and guidelines designed to ensure compliance and develop staff. They will compose, compile, track, and analyze information related to regulatory, program, and compliance oversight. This position will act as SVP’s Subject Matter Expert and provide technical and functional advisement to Management and Staff concerning Environmental Compliance. This position requires in-depth knowledge of Federal, State, and Local laws/regulations. This position also requires the ability to forecast and identify compliance issues and to develop mitigation strategies to correct issues. The position will also assist in the development of budgets, service contracts and training programs. Safety This position establishes, implements, and enforces an effective department wide safety and compliance program that prevents injury and illness. They will work to ensure that employees, both management and non-management, comply with the rules and regulations of Federal, State and Local Regulatory Agencies, and that company safety and compliance policies and procedures are consistently followed. The position will also facilitate the development and completion of the department’s compliance and controls register, controls testing and auditing, standards development and review, horizon scanning for new and changing regulatory requirements, and serving as an OSHA subject matter for the department. The position will also assist in the development of budgets, service contracts and training programs. System Operations This position will administer programs for work management, maintenance monitoring and asset management focused in all areas of Utility Operations (Metering, Substations, Transmission and Distribution). This position will also be responsible for the performance, review, and implementation of improvements to these programs. The position will develop, maintain, and improve SVP’s Outage Management System. This position will work to ensure compliance with all applicable NERC standards and seek constant improvement in SVP Work and Safety standards affecting System Operations. The position will also assist in the development of budgets, service contracts and training programs. As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties This description may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general direction, the incumbent will: • Plan, develop, implement, evaluate, and manage an assigned program or core department service area; Supervise subordinate supervisory, professional, technical, and/or clerical staff; participate in the selection, hiring, training, and coaching of staff; conduct performance evaluations; and implement disciplinary actions as required; • Research and analyze program operations to ensure effective utilization of resources and increase productivity of work, provide regular reporting measures, conduct presentations, and make recommendations to management; • Plan and implement work plans and projects for assigned area; • Oversee daily operations of assigned program area and safety ensuring that all applicable regulatory requirements are followed; • Develop and monitor resource models and/or programs in alignment with State, Federal and local regulations and policies; • Deliver and manage communications to internal and external customers; • Administer program budget, including budget preparation, forecasting, and monitoring expenses and revenue; • Plan, implement, and monitor program or service area goals and objectives in alignment with Department goals to ensure effective programming and operations; • Monitor and report on assigned area activities, including managing resources, tracking short and long-term work activities and provide recommendations to management staff to improve efficiency in assigned area; • Serve as the subject matter expert in assigned specialty and provides consultation to subordinates, vendors, and management on assigned area of expertise; • Set the standard for safety and adhere to all applicable safety and environmental standards and regulations, including City safety standards and policies; • May act as a representative of the Department in assigned program or service area; • Implement programs which may include such functions as scheduling, coordinating, and assigning staff to projects; • Oversee request for proposal processes, participate in the preparation of vendor contracts, negotiate contracts, and act as lead contract administrator for planned program objectives; • Prepare a variety of narrative and periodic reports to keep management informed of program/project status; • Implement program audit systems to ensure appropriate use of public funds; • Develop qualitative and quantitative measures to evaluate program/project financial status, customer satisfaction, contractor performance, and public relations; • Maintain current knowledge of external program trends and legislation to ensure necessary compliance; • May represent the Department and participate in regional and state efforts to meet compliance, legislative and societal goals; • Develop, implement and evaluate marketing and educational materials to present to internal and external customers; • Use City computer applications (including but not limited to Microsoft Suite) and databases to track program status and funds and use; • Prepare reports, memos, and supporting documentation; • May act as Division Manager on a temporary basis, as assigned; and • Perform other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE • Education and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Engineering, Economics, Public or Business Administration, Environmental Sciences, Finance or a closely-related field; AND • Three (3) years' experience leading, supervising, managing, and coordinating work including but not limited to, customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards; OR • Generation/Substation/Transmission and Distribution/System Operations Specialties: Three (3) years of experience in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Engineer, Manager, Lead Technician, or Foreperson, ACCEPTABLE SUBSTITUTION • For Generation/Substation/Transmission and Distribution/System Operations Specialties: additional years of experience in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, Lineworker, or working in a lead, supervisory, or senior role performing work, including but not limited to a Supervisor, Manager, Lead Technician, or Foreperson may substitute for the degree requirement on a year for year basis up to four (4) years. • For Generation/Substation/Transmission and Distribution/System Operations Specialties: Two (2) years of experience working in a role equivalent to, but not limited to a Control Room Operator, Electric Utility Technician, Engineer, or Lineworker may be substituted for one (1) year of experience as a lead, supervisor, or senior role up to six (6) years. • Two (2) years of experience in customer related programs, project management, building facilities management, or writing, developing or administering safety or environmental compliance standards may be substituted one (1) year of experience as a lead, supervisor, manager, and coordinator experience up to six (6) years. LICENSES/CERTIFICATIONS Possession of a valid Class C California driver's license is required at the time of appointment and for the duration of employment. DESIRABLE QUALIFICATIONS • An advanced degree in Engineering, Public or Business Administration, Environmental Sciences or related field is desirable. • When assigned to Systems and Project Management, a: Project Management Professional (PMP) certification from Project Management Institute (PMI) or an equivalent certification from accredited program is desirable. • When assigned to Generation/Substation/Transmission and Distribution/System Operations Specialties, experience working in a power plant, substation, transmission & distribution, or Electric System Control Center environment is desirable. • When assigned to Safety Compliance, an in depth knowledge of OSHA and CalOSHA standards is desirable. • When assigned to Environmental Compliance, an in-depth knowledge of Spill Prevention, Control and Countermeasures (SPCC), Air Permits, and Water Permits is desirable. OTHER REQUIREMENTS • Must be able to perform all of the essential functions of the job assignment. • Incumbents may be subject to initial and periodic comprehensive background checks. • May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. Other Requirements: Must be able to perform all of the essential functions of the job assignment. Incumbents may be subject to initial and periodic comprehensive background checks. May be required to work unusual hours and weekends in performance of their duties and be available on an "on call" basis. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to interview. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: • Local, State and Federal Laws related to environmental, safety, health, electrical system construction, maintenance, inspection, and NERC regulations pertaining Electric Utilities; • Best practice utility maintenance and project planning strategies and methods; • Cost-benefit and return on investment analysis for proposed programs • Basic understanding of Electric Utility economics, methodologies and principles; • Best practice utility compliance, maintenance and operations methods; • Electric department contract methodologies; • Project management tools and methodologies, including workload planning and budgeting; • Project and workload planning; • Preparation, negotiation, and administration of contracts and fiscal planning; • Negotiation techniques and strategies; • Principles and practices of customer service; • Research methods and statistical analysis; • Principles and practices of management, employee supervision, training, and performance evaluation; • Pertinent State, Federal, and Local laws and regulations for assigned specialty area; • Problem solving and conflict resolution practices and techniques; and • Office safety practices, procedures and standards. Ability to: • Develop, implement, and monitor programs and projects; • Effectively problem solve with various teams and management to improve and streamline processes; • Supervise staff in compliance with applicable Memorandum of Understandings • Analyze situations, identify problems, and exercise sound independent judgment within established guidelines; • Identify, research and gather relevant information from a variety of sources; • Collect and analyze data and prepare a variety of statistical and narrative reports; • Operate standard office equipment and learn City databases and software programs; • Develop and maintain electronic databases; • Effectively develop, negotiate, and monitor contracts; • Interpret and apply laws and regulations, policies and procedures; • Communicate clearly and effectively both orally and in writing and carry out oral and written instructions; • Prepare and present clear, concise and complex written and oral reports and presentations; • Develop and conduct effective public relations programs on assigned specialty; • Speak effectively before large groups of people; • Establish and maintain tactful, courteous and effective working relationships with those contacted in the course of work including the general public; • Work independently with minimal supervision; • Work effectively as a member of the department to achieve common goals and be able to deliver excellent customer service to both internal and external City clients; • Work effectively in time-sensitive situations and meet deadlines; • Coordinate multiple projects and complex tasks simultaneously; • Develop creative and practical solutions to complex and difficult problems; and • Bend, stoop, reach, carry, climb, and lift as necessary to perform assigned duties. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications must be submitted by the filing deadline of September 27, 2024 at 4:00 p.m. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2042.82/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash Employees hired on or after 1/1/2023who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: 9/27/2024 4:00 PM Pacific
City of Sacramento, CA
Sacramento, California, United States
THE POSITION Please Note: a candidate may be required to successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, and a drug use history to be considered for this position . With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. This position is under the Information Technology (IT) Department, which serves as the technical expert and lead network engineer overseeing complex projects and assigning work to senior engineers and systems engineers in the group. This highly technical lead position requires highly specialized skills in the designing, configuring, and maintaining the City's network. The position operates with extensive discretion and oversight of Citywide network routers, switches, firewalls, load balancers, and wireless systems. This position provides leadership, training, mentoring, and assigning work and direction to lower-level staff. IDEAL CANDIDATE STATEMENT The ideal candidate will be an effective, articulate and persuasive leader and can communicate concepts to a broad range of technical and non-technical staff. The incumbent will also have the technical acumen to work on multiple projects in various stages, technologies and environments. The candidate will have excellent communication skills to articulate and collaborate with stakeholders on making critical decisions regarding implementing and integrating systems. The ideal candidate should have project management experience, strategy development and execution, and equipped to optimize operating systems while leading multi-functional teams. Under general direction, the Principal Systems Engineer performs a variety of professional, technical, and systems programming and/or network administration duties involving the design, development, testing, implementation and maintenance of the software and hardware infrastructure and connectivity capability between different platforms that manage information technology resources and/or support the execution of automated applications. The scope of systems includes all computing platforms from PCs to mainframes and associated networks. Incumbents may be assigned to duties in any one or a combination of platforms, operating systems and associated products. DISTINGUISHING CHARACTERISTICS This is an expert-professional-level classification and may be populated with multiple incumbents. The Principal Systems Engineer provides the highest level of technical expertise and knowledge in performing network design, administration and tuning, mainframe operating systems programming, and cross-platform system security. Incumbents provide technical leadership, training and informal work direction to lower-level staff and serve as technical experts who exercise discretion and have latitude in resolving complex technical issues. This classification is distinguished from the lower-level classification of Senior Systems Engineer by the highly complex nature of the duties performed including multi-platform system design, design and implementation of sophisticated security measures, complex technical specification development, technical project management and by the advanced level of knowledge and experience required. Principal Systems Engineer is distinguished from Information Technology Supervisor in that the latter is the first full-supervisory level while the former, who may supervise as an incidental assignment, is the highest-level technical expert. SUPERVISION RECEIVED AND EXERCISED General direction is provided by an Information Technology Supervisor, an Information Technology Manager or higher-level management staff. Responsibilities may include supervision of technical and/or administrative staff ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed. Identifies and manages Citywide and/or large scale network needs through workload forecasting, response time evaluation, LAN/WAN throughput analysis. Defines, designs and implements WAN/LAN connectivity solutions to meet departmental and Citywide business needs. Writes system level programs and micro-code as needed; performs systems software installation, debugging, testing, and maintenance. Integrate system software and conduct integration testing for internal and external interfaces. Develops and monitors Citywide security programs; implements and monitors security tools. Performs Citywide security audits. Supports departmental database applications and configures appropriate computing platform. Configures, troubleshoots and performs maintenance on servers, routers, switches, hubs, and related equipment. Evaluates and recommends vendor hardware and software products for purchase; coordinates problem resolution with outside vendors including outside consultants; tracks and documents software product licensing agreements. Supervises other technical staff by training, assigning tasks, monitoring progress, resolving problems, and conducting performance evaluations; develops hardware and software training programs for direct report, end-users and other City staff. Develops project plans, defines project scope and timeline, identifies potential risks, develops contingency plans, provides cost estimates, identifies resource needs, tracks project progress, reviews milestones, resolves issues and conflicts, monitors and manages change, and prepares and presents status reports to management. Performs related or other duties as assigned. QUALIFICATIONS Knowledge of : Principles of and current trends in information technology design and implementation across all platforms from PCs to mainframes. Mainframe and network operating systems, programming languages, utilities and tools. Database administration. Project management techniques. Communication protocols, telecommunications and information processing environments. General programming and compilation techniques. Wired and wireless network design and implementation. Firewall architecture. Web architecture, protocols and languages. Network backup and recovery techniques. Security trends, risk assessment and products. Skill in : Project management. Troubleshooting complex technical problems. Developing and implementing complex technical solutions on multiple hardware and software platforms. Managing change, time, financial, technical and human resources. Vendor negotiations. Ability to : Communicate effectively with technical and non-technical personnel including the ability to provide fact-based details to support ideas, recommendations, and analysis. Reason logically in order to solve problems. Manage multiple projects concurrently. Supervise others by motivating, mentoring, training and guiding. EXPERIENCE AND EDUCATION Any combination of education and experience that would provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Experience : Six years progressively responsible operating systems programming experience in an IT environment consisting of multiple platforms, large-scale applications with multiple operating systems with a minimum of two years of supervisory or project leader experience. Education : A Bachelor's degree from an accredited college or university in Computer Science or a related degree. Substitution : Additional experience may substitute for education on a year-for-year basis. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License : Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently , including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline ; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process. 3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. 5. Background Process: If considered for appointment, candidates may be required to pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, and drug use history. 6. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting . If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resourc es Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-572 6 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 9/25/2024 11:59 PM Pacific
Sep 05, 2024
Full Time
THE POSITION Please Note: a candidate may be required to successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, and a drug use history to be considered for this position . With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. This position is under the Information Technology (IT) Department, which serves as the technical expert and lead network engineer overseeing complex projects and assigning work to senior engineers and systems engineers in the group. This highly technical lead position requires highly specialized skills in the designing, configuring, and maintaining the City's network. The position operates with extensive discretion and oversight of Citywide network routers, switches, firewalls, load balancers, and wireless systems. This position provides leadership, training, mentoring, and assigning work and direction to lower-level staff. IDEAL CANDIDATE STATEMENT The ideal candidate will be an effective, articulate and persuasive leader and can communicate concepts to a broad range of technical and non-technical staff. The incumbent will also have the technical acumen to work on multiple projects in various stages, technologies and environments. The candidate will have excellent communication skills to articulate and collaborate with stakeholders on making critical decisions regarding implementing and integrating systems. The ideal candidate should have project management experience, strategy development and execution, and equipped to optimize operating systems while leading multi-functional teams. Under general direction, the Principal Systems Engineer performs a variety of professional, technical, and systems programming and/or network administration duties involving the design, development, testing, implementation and maintenance of the software and hardware infrastructure and connectivity capability between different platforms that manage information technology resources and/or support the execution of automated applications. The scope of systems includes all computing platforms from PCs to mainframes and associated networks. Incumbents may be assigned to duties in any one or a combination of platforms, operating systems and associated products. DISTINGUISHING CHARACTERISTICS This is an expert-professional-level classification and may be populated with multiple incumbents. The Principal Systems Engineer provides the highest level of technical expertise and knowledge in performing network design, administration and tuning, mainframe operating systems programming, and cross-platform system security. Incumbents provide technical leadership, training and informal work direction to lower-level staff and serve as technical experts who exercise discretion and have latitude in resolving complex technical issues. This classification is distinguished from the lower-level classification of Senior Systems Engineer by the highly complex nature of the duties performed including multi-platform system design, design and implementation of sophisticated security measures, complex technical specification development, technical project management and by the advanced level of knowledge and experience required. Principal Systems Engineer is distinguished from Information Technology Supervisor in that the latter is the first full-supervisory level while the former, who may supervise as an incidental assignment, is the highest-level technical expert. SUPERVISION RECEIVED AND EXERCISED General direction is provided by an Information Technology Supervisor, an Information Technology Manager or higher-level management staff. Responsibilities may include supervision of technical and/or administrative staff ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed. Identifies and manages Citywide and/or large scale network needs through workload forecasting, response time evaluation, LAN/WAN throughput analysis. Defines, designs and implements WAN/LAN connectivity solutions to meet departmental and Citywide business needs. Writes system level programs and micro-code as needed; performs systems software installation, debugging, testing, and maintenance. Integrate system software and conduct integration testing for internal and external interfaces. Develops and monitors Citywide security programs; implements and monitors security tools. Performs Citywide security audits. Supports departmental database applications and configures appropriate computing platform. Configures, troubleshoots and performs maintenance on servers, routers, switches, hubs, and related equipment. Evaluates and recommends vendor hardware and software products for purchase; coordinates problem resolution with outside vendors including outside consultants; tracks and documents software product licensing agreements. Supervises other technical staff by training, assigning tasks, monitoring progress, resolving problems, and conducting performance evaluations; develops hardware and software training programs for direct report, end-users and other City staff. Develops project plans, defines project scope and timeline, identifies potential risks, develops contingency plans, provides cost estimates, identifies resource needs, tracks project progress, reviews milestones, resolves issues and conflicts, monitors and manages change, and prepares and presents status reports to management. Performs related or other duties as assigned. QUALIFICATIONS Knowledge of : Principles of and current trends in information technology design and implementation across all platforms from PCs to mainframes. Mainframe and network operating systems, programming languages, utilities and tools. Database administration. Project management techniques. Communication protocols, telecommunications and information processing environments. General programming and compilation techniques. Wired and wireless network design and implementation. Firewall architecture. Web architecture, protocols and languages. Network backup and recovery techniques. Security trends, risk assessment and products. Skill in : Project management. Troubleshooting complex technical problems. Developing and implementing complex technical solutions on multiple hardware and software platforms. Managing change, time, financial, technical and human resources. Vendor negotiations. Ability to : Communicate effectively with technical and non-technical personnel including the ability to provide fact-based details to support ideas, recommendations, and analysis. Reason logically in order to solve problems. Manage multiple projects concurrently. Supervise others by motivating, mentoring, training and guiding. EXPERIENCE AND EDUCATION Any combination of education and experience that would provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Experience : Six years progressively responsible operating systems programming experience in an IT environment consisting of multiple platforms, large-scale applications with multiple operating systems with a minimum of two years of supervisory or project leader experience. Education : A Bachelor's degree from an accredited college or university in Computer Science or a related degree. Substitution : Additional experience may substitute for education on a year-for-year basis. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License : Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently , including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline ; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process. 3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. 5. Background Process: If considered for appointment, candidates may be required to pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, and drug use history. 6. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting . If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resourc es Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-572 6 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 9/25/2024 11:59 PM Pacific
California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Type of Appointment : Full-Time, Management Personnel Plan (MPP II) Anticipated Hiring Amount: $125,000 - $134,000 Annually (Commensurate with qualifications and experience) Work Hours : Monday - Friday 8:00 am-5:00 pm Benefits Include: (15) Paid Holidays, (24) Vacation Days, Comprehensive Benefits Package Recruitment Closing Date: Open Until Filled First Application Review: July 29th, 2024 THE DEPARTMENT The Division for Information Technology & Institutional Planning (IT&IP) provides innovative, strategic, and cost-appropriate technology services in collaboration with the campus community to advance the mission of the University. The Division’s services are recognized as an essential resource in furthering the University’s mission. The Division of IT&IP will provide technology solutions, expert consultation, and leadership resulting in numerous enhancements to the advancement of learning and knowledge and to the effectiveness of campus support services and business processes for the entire University. The Department of IT Security & Compliance is responsible for Information Security - Works in collaboration with the campus community to protect the integrity of campus information technology infrastructure to mitigate risks and losses associated with security threats while supporting access to technology. Information & Digital Compliance - An information & digital compliance program to improve the efficiency and effectiveness of the internal controls and assessment processes, monitor regulations for new or changed requirements, and coordinate with internal and external auditors to ensure compliance. Business continuity (BC) and disaster recovery (DR) - Work with the University community to establish IT Disaster Recovery and Business Continuity criteria and plans; Accessible Technology - Leadership, oversight, and coordination for the campus implementation of the CSU's Accessible Technology Initiative (ATI) to comply with Section 508, WCAG 2.0AA, and WAI-ARIA. It includes each of the three priority areas of ATI: web accessibility, instructional materials accessibility, and procurement. DUTIES AND RESPONSIBILITIES Vulnerability Management, Alert Monitoring, and Response Oversight for vulnerability analysis, process, and management, which includes vulnerability scanning/reporting process. Includes use of campus vulnerability, SIEM systems and log management systems. Work with CISO, security staff and IT staff to perform technical analysis of high impact vulnerabilities and coordinate/verify response with appropriate technical teams. Provide Leadership for alert monitoring security tools and services, investigate, respond, and escalate as appropriate. Communicate with CISO to follow incident response process, coordinate with appropriate campus security and technical teams as appropriate. Participate as requested in approved campus investigations as a representative of IT Security & Compliance Department in accordance with CSU and CPP policy and procedures following accepted industry best practices/principles as well as ethics, privacy, and confidentiality. Risk Management & Compliance Perform risk and control assessments of campus 3rd party products/service and new projects Participate in contract review and negotiations for compliance with legal and policy obligations Provide subject matter expertise related to information security, standards and regulatory compliance. Provide recommendations for security controls and ensures remediation of any deficiencies to ensure compliance with CSU, campus policy and regulatory requirements. Provide subject matter expertise for initiatives related to information security and regulatory compliance. Coordinate and align security operation practices and compliance requirements through department and campus partnerships, training, and documentation. Collaborate with campus IT and functional departments to assess, design, develop and implement security controls for campus systems, applications, devices, workstations, networks, for faculty staff and student environments. Participate as a member of the IT change control process to assess changes for IT security impact. Contribute to campus & CSU security & risk assessments, audits & reports. Reporting & Communications Build and maintains an effective evidence and metrics-based culture to measure program and process effectiveness. Provide status reporting to all levels of management. Maintains a broad knowledge base on the latest information security issues related to job duties. Raises security risks to CISO, or other members of the IT&IP leadership as appropriate, using effective communication about impact, cause and remediation using campus incident procedures. Participates in teams and contributes to the development and maintenance of a security awareness programs for the campus community Participates in teams and shares knowledge with other IT&IP team members and the campus community through cross-training, presentations, etc. Promotes awareness of IT&IP security and compliance working with IT and campus management. Awareness and training program that focuses on the elements of the compliance program, and seeks to ensure that all appropriate employees and management are knowledgeable of, and comply with, pertinent federal and state, and CPP policies and standards. Demonstrates ongoing and self-motivated pursuit to enhance knowledge and skills (both technical and non-technical) through formal and informal trainings, conferences/events, informal learning plans, professional memberships, etc. Supervision/Leadership Serve as a member of the IT&IP Leadership Team and contribute to regularly scheduled management meetings. Works in collaboration with other IT&IP leaders on the division's strategic planning initiatives, projects and related assignments. Supports and coordinates various campus risk and security assessments as assigned. Represents IT&IP in various campus committees and venues, leveraging them as additional input sources for planning and feedback. Works with faculty, staff and students on cyber security initiatives and partnerships (grants, cyber fair, etc.) Promote professional development of department staff through cross training, vendor/application specific conferences/courses. Lead the department in the assessment and development of procedures that reflect continuous improvement. Works in collaboration with other IT&IP leaders to draft and formalized CPP and IT&IP policy and procedures in a collaborative environment. QUALIFICATIONS Ability to quickly and accurately aggregate, analyze, and review large volumes of technical and non-technical information to support simultaneous assessments for audits, compliance, vulnerabilities, risk analysis, incidents, investigations, etc. Ability to analyze complex situations such as personnel, operational, technical or security issues and to develop and work with and through others to implement corrective actions and/or mitigation strategies for university-wide success. Ability to interpret and evaluate data and results to develop sound conclusions and make recommendations, including new or revised guidelines, procedures, practices, and/or policy. Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions; Ability to understand and interpret technical information and communicate technical information to vendors and end users with different levels of technical expertise. Familiarity with IT audit, compliance or security risk assessment, policy management, or compliance programs. Familiarity with regulatory requirements, standards, and guidelines such as PCI DSS, CLETS/JDIC, HIPAA, GLBA, Red Flag Rule, GDPR, FERPA, OWASP, Section 508 of the Rehabilitation Act, WCAG, WAI-ARIA, etc. Familiarity with control frameworks such as MITRE ATT&CK, NIST, COBIT, ISO27001, ITIL Demonstrated consultative, interpersonal, and communications skills required to work with diverse technical and non-technical audiences to develop and promote high-performing teams, partnerships, inclusivity, and transparency with others. Excellent oral and written communications skills required to communicate to technical and nontechnical audiences in a team environment including experience preparing and presenting information clearly and concisely to a wide-range constituencies, including executives. Demonstrated ability to offer constructive opinions and alternative solutions to a problem and be supportive of the final decision once it has been made. High ethical standards and business acumen. Ability to lead, motivate, manage, train, and develop technical and non-technical staff members. Familiarity with professional development and progressive discipline techniques, ability to understand and interpret complex policies and related documents in accordance with CSU and CPP policy and procedures. Preferred Qualifications Master's degree in Instructional Technology, Information Technology, Computer Science, Business Administration, or related discipline. Relevant IT professional certification such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM) or other Information Security / IT audit certification (e.g., CISA); Program Management Professional (PMP), ITIL Foundations, AWS/ Azure certifications Demonstrated experience with information technology risk, security, and/or privacy within a large-scale IT organization. Prior management experience within a comprehensive or large university environment, preferably a California State University campus or a University of California campus, in a technology-related environment. Demonstrated experience with the full implementation of large-scale projects. Demonstrated ability to work proactively and creatively in a fast-paced and ever-changing environment. Ability to work collaboratively in an environment with multiple and diverse priorities, basing decisions on sound judgment and discretion for confidentiality. Expertise in critical support services, complex applications support, and excellent customer service. System administrative experience in computing platforms running Windows-based and Linux based operating systems; Experience in managing and/or securing systems and infrastructure in an IaaS cloud platform such as Amazon AWS or Azure; Knowledge of modern programming languages, including PowerShell, ASPX, VBScript, SQL, Shell Scripts, Perl, Knowledge of networking technologies, including TCP/IP, DNS, DHCP, routing and firewall configuration and operation Ability to debug complex technical problems with modern computer operating systems, applications, and networks. Demonstrated progressive experience leading or managing information technology professionals to accomplish department and/or organizational objectives with a proven commitment to promoting and maintaining a service-oriented culture position. Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed and respected and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website. Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml . Advertised: Jul 05 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 06, 2024
Type of Appointment : Full-Time, Management Personnel Plan (MPP II) Anticipated Hiring Amount: $125,000 - $134,000 Annually (Commensurate with qualifications and experience) Work Hours : Monday - Friday 8:00 am-5:00 pm Benefits Include: (15) Paid Holidays, (24) Vacation Days, Comprehensive Benefits Package Recruitment Closing Date: Open Until Filled First Application Review: July 29th, 2024 THE DEPARTMENT The Division for Information Technology & Institutional Planning (IT&IP) provides innovative, strategic, and cost-appropriate technology services in collaboration with the campus community to advance the mission of the University. The Division’s services are recognized as an essential resource in furthering the University’s mission. The Division of IT&IP will provide technology solutions, expert consultation, and leadership resulting in numerous enhancements to the advancement of learning and knowledge and to the effectiveness of campus support services and business processes for the entire University. The Department of IT Security & Compliance is responsible for Information Security - Works in collaboration with the campus community to protect the integrity of campus information technology infrastructure to mitigate risks and losses associated with security threats while supporting access to technology. Information & Digital Compliance - An information & digital compliance program to improve the efficiency and effectiveness of the internal controls and assessment processes, monitor regulations for new or changed requirements, and coordinate with internal and external auditors to ensure compliance. Business continuity (BC) and disaster recovery (DR) - Work with the University community to establish IT Disaster Recovery and Business Continuity criteria and plans; Accessible Technology - Leadership, oversight, and coordination for the campus implementation of the CSU's Accessible Technology Initiative (ATI) to comply with Section 508, WCAG 2.0AA, and WAI-ARIA. It includes each of the three priority areas of ATI: web accessibility, instructional materials accessibility, and procurement. DUTIES AND RESPONSIBILITIES Vulnerability Management, Alert Monitoring, and Response Oversight for vulnerability analysis, process, and management, which includes vulnerability scanning/reporting process. Includes use of campus vulnerability, SIEM systems and log management systems. Work with CISO, security staff and IT staff to perform technical analysis of high impact vulnerabilities and coordinate/verify response with appropriate technical teams. Provide Leadership for alert monitoring security tools and services, investigate, respond, and escalate as appropriate. Communicate with CISO to follow incident response process, coordinate with appropriate campus security and technical teams as appropriate. Participate as requested in approved campus investigations as a representative of IT Security & Compliance Department in accordance with CSU and CPP policy and procedures following accepted industry best practices/principles as well as ethics, privacy, and confidentiality. Risk Management & Compliance Perform risk and control assessments of campus 3rd party products/service and new projects Participate in contract review and negotiations for compliance with legal and policy obligations Provide subject matter expertise related to information security, standards and regulatory compliance. Provide recommendations for security controls and ensures remediation of any deficiencies to ensure compliance with CSU, campus policy and regulatory requirements. Provide subject matter expertise for initiatives related to information security and regulatory compliance. Coordinate and align security operation practices and compliance requirements through department and campus partnerships, training, and documentation. Collaborate with campus IT and functional departments to assess, design, develop and implement security controls for campus systems, applications, devices, workstations, networks, for faculty staff and student environments. Participate as a member of the IT change control process to assess changes for IT security impact. Contribute to campus & CSU security & risk assessments, audits & reports. Reporting & Communications Build and maintains an effective evidence and metrics-based culture to measure program and process effectiveness. Provide status reporting to all levels of management. Maintains a broad knowledge base on the latest information security issues related to job duties. Raises security risks to CISO, or other members of the IT&IP leadership as appropriate, using effective communication about impact, cause and remediation using campus incident procedures. Participates in teams and contributes to the development and maintenance of a security awareness programs for the campus community Participates in teams and shares knowledge with other IT&IP team members and the campus community through cross-training, presentations, etc. Promotes awareness of IT&IP security and compliance working with IT and campus management. Awareness and training program that focuses on the elements of the compliance program, and seeks to ensure that all appropriate employees and management are knowledgeable of, and comply with, pertinent federal and state, and CPP policies and standards. Demonstrates ongoing and self-motivated pursuit to enhance knowledge and skills (both technical and non-technical) through formal and informal trainings, conferences/events, informal learning plans, professional memberships, etc. Supervision/Leadership Serve as a member of the IT&IP Leadership Team and contribute to regularly scheduled management meetings. Works in collaboration with other IT&IP leaders on the division's strategic planning initiatives, projects and related assignments. Supports and coordinates various campus risk and security assessments as assigned. Represents IT&IP in various campus committees and venues, leveraging them as additional input sources for planning and feedback. Works with faculty, staff and students on cyber security initiatives and partnerships (grants, cyber fair, etc.) Promote professional development of department staff through cross training, vendor/application specific conferences/courses. Lead the department in the assessment and development of procedures that reflect continuous improvement. Works in collaboration with other IT&IP leaders to draft and formalized CPP and IT&IP policy and procedures in a collaborative environment. QUALIFICATIONS Ability to quickly and accurately aggregate, analyze, and review large volumes of technical and non-technical information to support simultaneous assessments for audits, compliance, vulnerabilities, risk analysis, incidents, investigations, etc. Ability to analyze complex situations such as personnel, operational, technical or security issues and to develop and work with and through others to implement corrective actions and/or mitigation strategies for university-wide success. Ability to interpret and evaluate data and results to develop sound conclusions and make recommendations, including new or revised guidelines, procedures, practices, and/or policy. Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions; Ability to understand and interpret technical information and communicate technical information to vendors and end users with different levels of technical expertise. Familiarity with IT audit, compliance or security risk assessment, policy management, or compliance programs. Familiarity with regulatory requirements, standards, and guidelines such as PCI DSS, CLETS/JDIC, HIPAA, GLBA, Red Flag Rule, GDPR, FERPA, OWASP, Section 508 of the Rehabilitation Act, WCAG, WAI-ARIA, etc. Familiarity with control frameworks such as MITRE ATT&CK, NIST, COBIT, ISO27001, ITIL Demonstrated consultative, interpersonal, and communications skills required to work with diverse technical and non-technical audiences to develop and promote high-performing teams, partnerships, inclusivity, and transparency with others. Excellent oral and written communications skills required to communicate to technical and nontechnical audiences in a team environment including experience preparing and presenting information clearly and concisely to a wide-range constituencies, including executives. Demonstrated ability to offer constructive opinions and alternative solutions to a problem and be supportive of the final decision once it has been made. High ethical standards and business acumen. Ability to lead, motivate, manage, train, and develop technical and non-technical staff members. Familiarity with professional development and progressive discipline techniques, ability to understand and interpret complex policies and related documents in accordance with CSU and CPP policy and procedures. Preferred Qualifications Master's degree in Instructional Technology, Information Technology, Computer Science, Business Administration, or related discipline. Relevant IT professional certification such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM) or other Information Security / IT audit certification (e.g., CISA); Program Management Professional (PMP), ITIL Foundations, AWS/ Azure certifications Demonstrated experience with information technology risk, security, and/or privacy within a large-scale IT organization. Prior management experience within a comprehensive or large university environment, preferably a California State University campus or a University of California campus, in a technology-related environment. Demonstrated experience with the full implementation of large-scale projects. Demonstrated ability to work proactively and creatively in a fast-paced and ever-changing environment. Ability to work collaboratively in an environment with multiple and diverse priorities, basing decisions on sound judgment and discretion for confidentiality. Expertise in critical support services, complex applications support, and excellent customer service. System administrative experience in computing platforms running Windows-based and Linux based operating systems; Experience in managing and/or securing systems and infrastructure in an IaaS cloud platform such as Amazon AWS or Azure; Knowledge of modern programming languages, including PowerShell, ASPX, VBScript, SQL, Shell Scripts, Perl, Knowledge of networking technologies, including TCP/IP, DNS, DHCP, routing and firewall configuration and operation Ability to debug complex technical problems with modern computer operating systems, applications, and networks. Demonstrated progressive experience leading or managing information technology professionals to accomplish department and/or organizational objectives with a proven commitment to promoting and maintaining a service-oriented culture position. Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed and respected and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website. Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml . Advertised: Jul 05 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description INFORMATION TECHNOLOGY MANAGER Project Management Office Division Regular Full-Time Employment Opportunity The final filing date is Monday, October 7, 2024, at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first. The City of Sunnyvale is seeking a driven, tech-savvy, service-oriented, visionary leader to elevate and manage the Information Technology Department's Project Management Office (PMO) Division while being hands-on in driving successful execution of projects. This Division focuses on project delivery, portfolio and project management, strategic alignment, business process redesign, Request for Proposals (RFPs), requirements definition, and analysis. The ideal candidate will have a proven track record of program management, implementing effective governance to improve internal efficiencies and resource management. They have a strong passion for customer service, process improvement, execution of strategic initiatives and operational enhancements. As an Information Technology Manager, you will be joining a highly service-oriented team of technical professionals and leadership team who are passionate about our customers, community, and technical solutions. Benefits: City contributes 4% of the 7% employee contribution to California Public Employees' Retirement System (CalPERS) for classic members City contributes 2% of an employee's gross pay to a deferred compensation plan City provides fully employer-paid medical, dental, and vision benefits. California Public Employees' Retirement System (CalPERS) Pension 11 paid Holidays, plus 30 hours* of Floating Holidays and 60 hours* of Management Leave (*Prorated based on date of hire) Paid Time Off (PTO) accruals Retiree medical benefit The City does not participate in Social Security Potential hybrid schedule after probationary period Onsite gym The ideal candidate will have: Experience implementing or establishing a Project Management Office (PMO) or set of project management standards across an organization. Experience with PMI-based Project Management, Portfolio Management and Program Management Methodologies; PMP, PgMP and/or PfMP certified a plus. The ability to build consensus and help other departments uphold the standards and priorities of the PMO. Work experience with implementing major, complex systems or business process changes. Work experience coaching and mentoring staff and establishing staff performance goals and improvement plans. Work with various levels of customers to provide guidance on defining requirements and establishing project scope. Experience utilizing Project Portfolio Management (PPM) tools to provide oversight and management of all IT projects across an organization. Knowledge and experience with change management and how to help clients and support teams transition from projects to operations. Knowledge of LEAN Business Process Re-Engineering, Kaizen or SixSigma principles Experience with establishing performance-based metrics and KPIs. DEFINITION: Under administrative direction of the Chief Information Officer (CIO) / Director of Information Technology, plans, organizes, directs, and coordinates the activities of a major operational division or function of the Information Technology (IT) Department, and performs related work as required. Currently, three such divisions exist: The Applications and Analytics Division delivers secure and reliable IT applications and reporting tools. These include on premise, hosted (vendor and/or cloud), and software as a service (SaaS) solutions. The Infrastructure Division provides the City with a stable IT infrastructure (radio, telephone, server and storage) and connectivity support. This includes oversight over the department's field technicians, centrally managed service desk, client support services, IT security, and the City's Co-Location facility (i.e., data center) and disaster recovery site. The Project Management Office (PMO) manages a portfolio of Citywide and department-specific IT projects. The PMO uses Project Management Institute (PMI) best practices, assesses needs, conducts research, establishes standards, and develops project timelines with cost estimates. DISTINGUISHING CHARACTERISTICS Positions in this classification are responsible for developing, administering and evaluating the operations of a major division of the Information Technology Department, such as applications development, business systems support, business intelligence/report writing; or infrastructure support, IT security; or portfolio / project management; and customer service. Incumbents are expected to independently perform specialized analysis and research on new and current program functional activities. This classification exercises direct supervision over professional, and technical support staff. The Information Technology Manager is responsible for assisting the CIO / Director of Information Technology in the management of the Information Technology Department, carrying out the mission of the department and implementing the IT Strategic Plan. Essential Job Functions ESSENTIAL JOB FUNCTIONS: (May include but are not limited to the following): Manages one or more of the functions of the Information Technology Department, including, application development, configuration and maintenance; application and database upgrades; database administration; systems maintenance and troubleshooting; systems security administration; report generation; maintenance of specialized software; network administration (data/voice); server and storage administration; centralized information technology and computer support; consolidated communication operations; IT security management; cybersecurity protection and awareness; wireless communication operations; service desk operations; development of project management protocols, project management, assistance and oversight, portfolio management and reporting; customer training, knowledgebase, and general IT support. Evaluates divisional work programs and activities: formulates and recommends improvements; works with other divisions to coordinate workflow and business processes; develops and adapts work methods and procedures to meet divisional and department needs. Serves as a resource to City staff regarding informational technology policies, procedures and practices; consults with department directors and managers on business intelligence and information technology needs, capabilities and problems; conducts research and analysis of complex technical issues; makes recommendations to increase operational efficiencies. Participates in assessment of hardware and software needs and acquisition; participates in design review of complex or critical applications, new development or modifications; evaluates major products for efficiency and effectiveness; directs analysis of applications software for overall functional capability, operational efficiency and maintainability; and, recommends software replacement or major revisions. Develops and prepares reports and correspondence for technical and departmental staff, and Elected Officials. Assists with department budget preparation, analysis and administration; oversees and monitors the yearly division budget and expenditures; approves invoices and purchases. Participates in the development, implementation and maintenance of division goals, objectives, policies and procedures; assists in the evaluation, development and implementation of department or City-wide goals, objectives, strategic direction, policies and procedures; analyzes and recommends strategies to improve the effectiveness of the organization. Plans, assigns, coordinates, directs and evaluates the work of assigned division staff; reassigns staff as necessary to address critical problems and resolve issues. Maintains expertise in City standard hardware and software products, and awareness of current advances in technology as they relate to City needs, goals and objectives. Represents the Information Technology Department in interdepartmental, interagency and public meetings; participates in IT Governance; serves on committees and task forces, as assigned; establishes and maintains a customer service orientation. Actively participates in and continuously focuses on the reassessment and improvement of current City business and information technology needs and processes. Directs technology projects using industry best practices and Project Management principles, assists other departments in technology implementation projects; manages portfolios of projects and provides portfolio / program updates Establish and maintain relationships with third parties/vendors Adhere to change management standards and operations Successfully manage the relationship with the client and all stakeholders Manages performance measures and key performance indicators (KPIs) applicable to their division and supports the IT Strategic Plan. May act as the Chief Information Officer / Director of Information Technology in his/her absence, as assigned. If assigned to the Project Management Office, may perform any combination of the following: Manage the portfolio(s) of IT projects across the City Design and implement IT project management protocols for the City Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability, capacity planning, and allocation Develop detailed project plans to monitor and track progress Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques Measure project performance using appropriate tools and techniques Perform risk management to minimize project risks Coordinate and manage change management activities and project-to-support transition Create and maintain comprehensive project documentation WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work related documents. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience The minimum qualifications for education and experience can be met in the following ways: A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, information technology, computer engineering, engineering, informatics, web science, business information systems or related field AND five years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in business information systems, computer science, information technology, software information systems or related field AND ten years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; OR A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND ten years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; OR At least ONE of Project Management Professional (PMP), Program Management Professional (PgMP), Cisco Certified Internetwork Expert (CCIE), Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM); AND TWO of Professional in Business Analysis (PMI-PBA), Agile Certified Practitioner (PMI-ACP), Certification in Capability in Business Analysis (CCBA), Oracle Certified Professional (OCP), NetApp Certified Implementation Engineer (NCIE), Palo Alto Networks (PAN) Accredited Configuration Engineer (ACE), Cisco Certified Network Associate (CCNA) certificate, VMWare Certified Professional (VCP), Cisco Certified Design Associate (CCDA), Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure DevOps Engineer Expert; Microsoft Certified: Dynamics 365+ Power Platform Solution Architect Expert, Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert, Capital Asset Pricing Model (CAPM), Risk Management Professional (PMI- RMP), Project Scheduling Professional (PMI-SP), SQL Certification or Certified Business Analyst Professional (CBAP) certificate, CompTIA Security+, Certified Ethical Hacker, AND ten years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge, Skills and Abilities Working knowledge of: Principles and practices of current information technology, development/configuration and administration including the Information Technology Infrastructure Library. Principles of Information Technology security including requirements for law enforcement, HIPAA, and PCI compliance for payment card related systems. Principles and practices of current business systems and administration. Principles, practices and techniques of program and systems analysis, planning, development, administration, and evaluation. Principles, practices and techniques of leadership and supervision, mentoring/coaching, training, and staff development. Principles, practices and techniques of customer support management. Portfolio management, project planning, and management techniques. Change management principles and practices. Management principles and practices, including program budgeting and management, oversight and monitoring. Research methods and statistical analysis. Methods and techniques of record keeping, report preparation and business writing. Applicable federal, state and local laws, codes and regulations related to area(s) of assignment. Advanced working knowledge of the job functions related to the assigned division. Ability to: Coordinate and effectively manage all aspects of a multifunctional division. Exercise initiative, ingenuity and sound judgment in solving difficult administrative, technical and personnel problems. Understand and interpret concepts, goals, principles and practices of business information systems. Research and analyze complex information technology issues, develop and implement appropriate responses. Advise City departments and divisions regarding appropriate and effective information technology solutions. Learn more complex principles, practices, techniques and regulations pertaining to assigned duties. Develop and implement revisions to standard operating procedures to improve effectiveness and/or to comply with policy changes, as appropriate. Read, interpret, analyze and record data accurately. Prepare clear and concise administrative and technical reports for City staff and Elected Officials. Explain and implement applicable policies, codes and regulations related to area of assignment. Plan, coordinate, schedule, direct and evaluate the work of divisional and assigned staff. Manage contracts and third party / vendor relationships. Establish and maintain cooperative working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing, including communicating technical information in non-technical terms. Ensure that the City's philosophy of customer service is understood and carried out in all forms of communication. Simplify complex computer systems and business processes to create efficient services for employees of the city and the public. Observe safety principles and work in a safe manner. Perform related duties, as required. Advanced ability to perform and manage job functions related to the assigned division. License/Certificate Possession and continued maintenance of a valid Class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS Work experience in the private and public sector. Work experience in the development and administration of enterprise architectures. Work experience with the support of Cloud-based and vendor-hosted software applications and integration of those systems. Knowledge of municipal computer applications including Land Management/Permitting systems, Public Safety systems, Computerized Maintenance Management systems. Knowledge of major IT systems such as Enterprise Resource Planning (ERP), Work Order systems and Geographic Information Systems (GIS). Work experience in IT security, data storage, networking, data center management and public library systems and infrastructure. Master's in Public Administration (MPA). Project Management Institute Project Management Professional (PMP) certification. Information Technology Infrastructure Library (ITIL) certification. Application and Selection Process APPLICATION PROCESS If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Monday, October 7, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position; resumes are not accepted in lieu of an application. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov and click on JOBS. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for Wednesday, October 16 and/or Thursday, October 17, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources.) SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for Friday, October 25, 2024. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Managers Association (SMA) . For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Management SMA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 10/7/2024 5:00 PM Pacific
Sep 14, 2024
Full Time
Description INFORMATION TECHNOLOGY MANAGER Project Management Office Division Regular Full-Time Employment Opportunity The final filing date is Monday, October 7, 2024, at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first. The City of Sunnyvale is seeking a driven, tech-savvy, service-oriented, visionary leader to elevate and manage the Information Technology Department's Project Management Office (PMO) Division while being hands-on in driving successful execution of projects. This Division focuses on project delivery, portfolio and project management, strategic alignment, business process redesign, Request for Proposals (RFPs), requirements definition, and analysis. The ideal candidate will have a proven track record of program management, implementing effective governance to improve internal efficiencies and resource management. They have a strong passion for customer service, process improvement, execution of strategic initiatives and operational enhancements. As an Information Technology Manager, you will be joining a highly service-oriented team of technical professionals and leadership team who are passionate about our customers, community, and technical solutions. Benefits: City contributes 4% of the 7% employee contribution to California Public Employees' Retirement System (CalPERS) for classic members City contributes 2% of an employee's gross pay to a deferred compensation plan City provides fully employer-paid medical, dental, and vision benefits. California Public Employees' Retirement System (CalPERS) Pension 11 paid Holidays, plus 30 hours* of Floating Holidays and 60 hours* of Management Leave (*Prorated based on date of hire) Paid Time Off (PTO) accruals Retiree medical benefit The City does not participate in Social Security Potential hybrid schedule after probationary period Onsite gym The ideal candidate will have: Experience implementing or establishing a Project Management Office (PMO) or set of project management standards across an organization. Experience with PMI-based Project Management, Portfolio Management and Program Management Methodologies; PMP, PgMP and/or PfMP certified a plus. The ability to build consensus and help other departments uphold the standards and priorities of the PMO. Work experience with implementing major, complex systems or business process changes. Work experience coaching and mentoring staff and establishing staff performance goals and improvement plans. Work with various levels of customers to provide guidance on defining requirements and establishing project scope. Experience utilizing Project Portfolio Management (PPM) tools to provide oversight and management of all IT projects across an organization. Knowledge and experience with change management and how to help clients and support teams transition from projects to operations. Knowledge of LEAN Business Process Re-Engineering, Kaizen or SixSigma principles Experience with establishing performance-based metrics and KPIs. DEFINITION: Under administrative direction of the Chief Information Officer (CIO) / Director of Information Technology, plans, organizes, directs, and coordinates the activities of a major operational division or function of the Information Technology (IT) Department, and performs related work as required. Currently, three such divisions exist: The Applications and Analytics Division delivers secure and reliable IT applications and reporting tools. These include on premise, hosted (vendor and/or cloud), and software as a service (SaaS) solutions. The Infrastructure Division provides the City with a stable IT infrastructure (radio, telephone, server and storage) and connectivity support. This includes oversight over the department's field technicians, centrally managed service desk, client support services, IT security, and the City's Co-Location facility (i.e., data center) and disaster recovery site. The Project Management Office (PMO) manages a portfolio of Citywide and department-specific IT projects. The PMO uses Project Management Institute (PMI) best practices, assesses needs, conducts research, establishes standards, and develops project timelines with cost estimates. DISTINGUISHING CHARACTERISTICS Positions in this classification are responsible for developing, administering and evaluating the operations of a major division of the Information Technology Department, such as applications development, business systems support, business intelligence/report writing; or infrastructure support, IT security; or portfolio / project management; and customer service. Incumbents are expected to independently perform specialized analysis and research on new and current program functional activities. This classification exercises direct supervision over professional, and technical support staff. The Information Technology Manager is responsible for assisting the CIO / Director of Information Technology in the management of the Information Technology Department, carrying out the mission of the department and implementing the IT Strategic Plan. Essential Job Functions ESSENTIAL JOB FUNCTIONS: (May include but are not limited to the following): Manages one or more of the functions of the Information Technology Department, including, application development, configuration and maintenance; application and database upgrades; database administration; systems maintenance and troubleshooting; systems security administration; report generation; maintenance of specialized software; network administration (data/voice); server and storage administration; centralized information technology and computer support; consolidated communication operations; IT security management; cybersecurity protection and awareness; wireless communication operations; service desk operations; development of project management protocols, project management, assistance and oversight, portfolio management and reporting; customer training, knowledgebase, and general IT support. Evaluates divisional work programs and activities: formulates and recommends improvements; works with other divisions to coordinate workflow and business processes; develops and adapts work methods and procedures to meet divisional and department needs. Serves as a resource to City staff regarding informational technology policies, procedures and practices; consults with department directors and managers on business intelligence and information technology needs, capabilities and problems; conducts research and analysis of complex technical issues; makes recommendations to increase operational efficiencies. Participates in assessment of hardware and software needs and acquisition; participates in design review of complex or critical applications, new development or modifications; evaluates major products for efficiency and effectiveness; directs analysis of applications software for overall functional capability, operational efficiency and maintainability; and, recommends software replacement or major revisions. Develops and prepares reports and correspondence for technical and departmental staff, and Elected Officials. Assists with department budget preparation, analysis and administration; oversees and monitors the yearly division budget and expenditures; approves invoices and purchases. Participates in the development, implementation and maintenance of division goals, objectives, policies and procedures; assists in the evaluation, development and implementation of department or City-wide goals, objectives, strategic direction, policies and procedures; analyzes and recommends strategies to improve the effectiveness of the organization. Plans, assigns, coordinates, directs and evaluates the work of assigned division staff; reassigns staff as necessary to address critical problems and resolve issues. Maintains expertise in City standard hardware and software products, and awareness of current advances in technology as they relate to City needs, goals and objectives. Represents the Information Technology Department in interdepartmental, interagency and public meetings; participates in IT Governance; serves on committees and task forces, as assigned; establishes and maintains a customer service orientation. Actively participates in and continuously focuses on the reassessment and improvement of current City business and information technology needs and processes. Directs technology projects using industry best practices and Project Management principles, assists other departments in technology implementation projects; manages portfolios of projects and provides portfolio / program updates Establish and maintain relationships with third parties/vendors Adhere to change management standards and operations Successfully manage the relationship with the client and all stakeholders Manages performance measures and key performance indicators (KPIs) applicable to their division and supports the IT Strategic Plan. May act as the Chief Information Officer / Director of Information Technology in his/her absence, as assigned. If assigned to the Project Management Office, may perform any combination of the following: Manage the portfolio(s) of IT projects across the City Design and implement IT project management protocols for the City Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability, capacity planning, and allocation Develop detailed project plans to monitor and track progress Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques Measure project performance using appropriate tools and techniques Perform risk management to minimize project risks Coordinate and manage change management activities and project-to-support transition Create and maintain comprehensive project documentation WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work related documents. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience The minimum qualifications for education and experience can be met in the following ways: A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, information technology, computer engineering, engineering, informatics, web science, business information systems or related field AND five years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in business information systems, computer science, information technology, software information systems or related field AND ten years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; OR A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND ten years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; OR At least ONE of Project Management Professional (PMP), Program Management Professional (PgMP), Cisco Certified Internetwork Expert (CCIE), Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM); AND TWO of Professional in Business Analysis (PMI-PBA), Agile Certified Practitioner (PMI-ACP), Certification in Capability in Business Analysis (CCBA), Oracle Certified Professional (OCP), NetApp Certified Implementation Engineer (NCIE), Palo Alto Networks (PAN) Accredited Configuration Engineer (ACE), Cisco Certified Network Associate (CCNA) certificate, VMWare Certified Professional (VCP), Cisco Certified Design Associate (CCDA), Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure DevOps Engineer Expert; Microsoft Certified: Dynamics 365+ Power Platform Solution Architect Expert, Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert, Capital Asset Pricing Model (CAPM), Risk Management Professional (PMI- RMP), Project Scheduling Professional (PMI-SP), SQL Certification or Certified Business Analyst Professional (CBAP) certificate, CompTIA Security+, Certified Ethical Hacker, AND ten years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge, Skills and Abilities Working knowledge of: Principles and practices of current information technology, development/configuration and administration including the Information Technology Infrastructure Library. Principles of Information Technology security including requirements for law enforcement, HIPAA, and PCI compliance for payment card related systems. Principles and practices of current business systems and administration. Principles, practices and techniques of program and systems analysis, planning, development, administration, and evaluation. Principles, practices and techniques of leadership and supervision, mentoring/coaching, training, and staff development. Principles, practices and techniques of customer support management. Portfolio management, project planning, and management techniques. Change management principles and practices. Management principles and practices, including program budgeting and management, oversight and monitoring. Research methods and statistical analysis. Methods and techniques of record keeping, report preparation and business writing. Applicable federal, state and local laws, codes and regulations related to area(s) of assignment. Advanced working knowledge of the job functions related to the assigned division. Ability to: Coordinate and effectively manage all aspects of a multifunctional division. Exercise initiative, ingenuity and sound judgment in solving difficult administrative, technical and personnel problems. Understand and interpret concepts, goals, principles and practices of business information systems. Research and analyze complex information technology issues, develop and implement appropriate responses. Advise City departments and divisions regarding appropriate and effective information technology solutions. Learn more complex principles, practices, techniques and regulations pertaining to assigned duties. Develop and implement revisions to standard operating procedures to improve effectiveness and/or to comply with policy changes, as appropriate. Read, interpret, analyze and record data accurately. Prepare clear and concise administrative and technical reports for City staff and Elected Officials. Explain and implement applicable policies, codes and regulations related to area of assignment. Plan, coordinate, schedule, direct and evaluate the work of divisional and assigned staff. Manage contracts and third party / vendor relationships. Establish and maintain cooperative working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing, including communicating technical information in non-technical terms. Ensure that the City's philosophy of customer service is understood and carried out in all forms of communication. Simplify complex computer systems and business processes to create efficient services for employees of the city and the public. Observe safety principles and work in a safe manner. Perform related duties, as required. Advanced ability to perform and manage job functions related to the assigned division. License/Certificate Possession and continued maintenance of a valid Class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS Work experience in the private and public sector. Work experience in the development and administration of enterprise architectures. Work experience with the support of Cloud-based and vendor-hosted software applications and integration of those systems. Knowledge of municipal computer applications including Land Management/Permitting systems, Public Safety systems, Computerized Maintenance Management systems. Knowledge of major IT systems such as Enterprise Resource Planning (ERP), Work Order systems and Geographic Information Systems (GIS). Work experience in IT security, data storage, networking, data center management and public library systems and infrastructure. Master's in Public Administration (MPA). Project Management Institute Project Management Professional (PMP) certification. Information Technology Infrastructure Library (ITIL) certification. Application and Selection Process APPLICATION PROCESS If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Monday, October 7, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position; resumes are not accepted in lieu of an application. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov and click on JOBS. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for Wednesday, October 16 and/or Thursday, October 17, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources.) SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for Friday, October 25, 2024. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Managers Association (SMA) . For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Management SMA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 10/7/2024 5:00 PM Pacific
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Friday, May 17, 2024 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH2570B-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Information Technology Specialist II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Specialist II. DEFINITION: Under managerial review, acts as a consultant, technical expert, system architect, or senior project manager in a large departmental Information Technology organization or may manage a very large and complex database environment. CLASSIFICATION STANDARDS: Positions allocable to this class provide expert technology consultation to senior management, serve as the enterprise architect for a large department, or manage large, complex enterprise or County wide IT projects. In the technology consultant role, incumbents provide expert technical consultation across a broad range of information technology disciplines. They advise management on the application of information technology to the organization's goals and strategies. In the enterprise architect role, incumbents are responsible for establishing and updating the overall systems architecture for the department, including interfaces with County agencies and external entities. They review system plans to ensure that projects conform to the established architecture. In the project management role, incumbents manage highly complex strategic enterprise IT projects. Incumbents possess expert knowledge of the information technology (IT) field and apply advanced methodologies, principles, and concepts. May also be assigned to manage the database environment of a department or a County-wide system. Essential Job Functions Serves as the principal technology expert for SAPC and provides consultation to Departmental Bureau and Program Directors in the areas of IT organizational design, strategic planning, and IT personnel requirements in support of Substance Abuse Prevention and Control (SAPC). Evaluates departmental and SAPC goals and objectives against the capability of SAPC IT infrastructure and systems to support those goals, including evaluation and optimization of systems and architecture to support critical business workflows. Interfaces with senior management to develop and implement operation plans to meet the departmental and bureau strategic and business plan goals and objectives. Stays abreast of developments in current technologies and consults on their potential application to SAPC IT systems. Responsible for the strategic and technical evaluation of the design for critical systems supporting SAPC, including the Sage electronic health record (EHR) system, and recommends implementation and upgrade projects for new systems, features and interfaces. Prepares proposals for presentation of projects to DPH leadership for approval. Engages the countywide procurement process, if necessary. Directs the creation and execution of implementation and transition plans, working with external vendors, partners, and customers, as well as internal department leadership, as needed. Establishes a training plan and organizes resources to train SAPC staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads teams of specialized IT professionals in project completion. Responsible for leading, planning, organizing, and coordinating the work of multiple groups of Information Technology (IT) staff that directly support SAPC. Leads the collaboration with SAPC leadership and staff and facilitates interactions, Internal Services Department, and external vendors to complete targeted business objectives, projects, and tasks. Evaluates any gaps or deficiencies and in staff performance and develops corrective action to ensure that services for SAPC are efficient and effective. Ensures performance parameters are established to monitor success. Collaborates and negotiates with other County departments, vendors, and other entities as needed, to ensure that the needs of SAPC are being met, and that business plans are beneficial. Meets with internal and external customers and representatives, as needed, to ensure that service delivery requirements are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure the best possible solution that is mutually agreed upon. Contributes to the preparation of contracts in collaboration with County Counsel and the Department’s Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables. Requirements MINIMUM REQUIREMENTS: Two (2) years of experience, within the last three (3) years, at the level of Los Angeles County's class of Information Technology Specialist I*. *Experience at the level of the Los Angeles County class of Information Technology Specialist I is defined as one who ac ts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH2570B-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
Jul 14, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Friday, May 17, 2024 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH2570B-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Information Technology Specialist II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Specialist II. DEFINITION: Under managerial review, acts as a consultant, technical expert, system architect, or senior project manager in a large departmental Information Technology organization or may manage a very large and complex database environment. CLASSIFICATION STANDARDS: Positions allocable to this class provide expert technology consultation to senior management, serve as the enterprise architect for a large department, or manage large, complex enterprise or County wide IT projects. In the technology consultant role, incumbents provide expert technical consultation across a broad range of information technology disciplines. They advise management on the application of information technology to the organization's goals and strategies. In the enterprise architect role, incumbents are responsible for establishing and updating the overall systems architecture for the department, including interfaces with County agencies and external entities. They review system plans to ensure that projects conform to the established architecture. In the project management role, incumbents manage highly complex strategic enterprise IT projects. Incumbents possess expert knowledge of the information technology (IT) field and apply advanced methodologies, principles, and concepts. May also be assigned to manage the database environment of a department or a County-wide system. Essential Job Functions Serves as the principal technology expert for SAPC and provides consultation to Departmental Bureau and Program Directors in the areas of IT organizational design, strategic planning, and IT personnel requirements in support of Substance Abuse Prevention and Control (SAPC). Evaluates departmental and SAPC goals and objectives against the capability of SAPC IT infrastructure and systems to support those goals, including evaluation and optimization of systems and architecture to support critical business workflows. Interfaces with senior management to develop and implement operation plans to meet the departmental and bureau strategic and business plan goals and objectives. Stays abreast of developments in current technologies and consults on their potential application to SAPC IT systems. Responsible for the strategic and technical evaluation of the design for critical systems supporting SAPC, including the Sage electronic health record (EHR) system, and recommends implementation and upgrade projects for new systems, features and interfaces. Prepares proposals for presentation of projects to DPH leadership for approval. Engages the countywide procurement process, if necessary. Directs the creation and execution of implementation and transition plans, working with external vendors, partners, and customers, as well as internal department leadership, as needed. Establishes a training plan and organizes resources to train SAPC staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads teams of specialized IT professionals in project completion. Responsible for leading, planning, organizing, and coordinating the work of multiple groups of Information Technology (IT) staff that directly support SAPC. Leads the collaboration with SAPC leadership and staff and facilitates interactions, Internal Services Department, and external vendors to complete targeted business objectives, projects, and tasks. Evaluates any gaps or deficiencies and in staff performance and develops corrective action to ensure that services for SAPC are efficient and effective. Ensures performance parameters are established to monitor success. Collaborates and negotiates with other County departments, vendors, and other entities as needed, to ensure that the needs of SAPC are being met, and that business plans are beneficial. Meets with internal and external customers and representatives, as needed, to ensure that service delivery requirements are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure the best possible solution that is mutually agreed upon. Contributes to the preparation of contracts in collaboration with County Counsel and the Department’s Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables. Requirements MINIMUM REQUIREMENTS: Two (2) years of experience, within the last three (3) years, at the level of Los Angeles County's class of Information Technology Specialist I*. *Experience at the level of the Los Angeles County class of Information Technology Specialist I is defined as one who ac ts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH2570B-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
CITY OF SAN JOSE
San Jose, California, United States
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. About the Department The City of San José is a place where we use civic technology to help our community thrive. As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $6 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology’s (IT) mission: Enrich the quality of life in San José through innovation, collaboration, and engagement. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. Position Duties NOTE - The first review of applications will be on Monday, August 12, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 9, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of August 26, 2024. The City of San José is recruiting for an Enterprise Business Automation and Development Services Manager in the Information Technology Department. As a technical manager, this position will oversee technology at an enterprise level and ensure that technology initiatives across all departments are aligned with the overall business strategies, improving efficiency and coherence in technology implementation. This position will manage the scalability of IT infrastructure to support business growth and integration across various departments, avoiding siloed implementations. In addition, the Enterprise Business Automation and Development Services Manager would enforce consistent security protocols and compliance measures, reducing risks to the city. The ideal candidate must demonstrate the ability to optimize the allocation of technology resources to avoid redundancy and maximize the rate of investment for better resource management, cost savings, and more strategic investments in technology. This position is also responsible to identify and implement emerging technologies that provide strategic advantages. The technology portfolio includes but not limited to: Permitting and Compliance (Granicus AMANDA) Public Portal (https://sjpermits.org/permits/online-permits.html) Business Intelligence (Crystal Reports, Yellowfin Analytics and Reports, and Power BI) Electronic Plan Review Geographic Information System Mapping (GIS) Viewer Digital Inspections Resource Planning & Scheduling (custom inspection scheduling and assignment) Document Scanning & Conversion (e.g., Panagon Capture, QuickStroke, and custom scanning and indexing application, etc.) Collaboration Tools (Microsoft Office 365) Enterprise Content Management (Microsoft SharePoint) Workflow automation, digital forms, and electronic signature platform (SimpliGov) IT Service Management, IT Operations Management, and/or IT Asset Management (e.g., ServiceNow) Customer Relationship Management (CRM) (e.g., Salesforce) Key duties include but are not limited to: Strategic Planning and Implementation: Develop and implement the technology strategy in alignment with the organization's business objectives; Oversee the integration of new technologies and ensure they enhance operational efficiency and competitiveness; Plan and manage technology projects, from conception through execution and evaluation. Team Leadership and Management: Lead and manage multiple teams, including Business Automation and Development Services Development/Enhancement teams, including hiring, training, and evaluating staff; Foster a collaborative and innovative work environment; Provide guidance and support to team members, helping them develop their skills and advance their careers. System and Network Management: Ensure the reliability, security, and performance of the Business Automation and Development Services systems, including networks, servers, and software applications; Oversee the maintenance and upgrade of existing systems and the implementation of new systems; Ensure systems are scalable and can grow with the organization’s needs. Budgeting and Resource Allocation: Manage the Business Automation and Development Services budgets, ensuring cost-effective use of resources; Allocate resources for projects and initiatives, balancing immediate needs with long-term goals; Negotiate contracts with vendors and service providers to secure the best terms. Cybersecurity and Risk Management: Enforce IT security policies and protocols to protect the organization’s data and systems; Monitor for potential security threats and respond to incidents; Conduct regular security audits and risk assessments. Vendor and Stakeholder Management: Manage relationships with external vendors and service providers; Ensure that third-party services meet organizational standards and deliver value; Communicate and collaborate with stakeholders across the organization to understand their technology needs and priorities. Innovation and Continuous Improvement: Stay current with emerging technologies and industry trends; Identify opportunities for innovation and process improvement; Lead initiatives to adopt new technologies that can improve efficiency, productivity, and competitiveness. Compliance and Governance: Ensure that the organization’s technology operations comply with relevant regulations and standards; Implement and maintain governance frameworks for IT management; Prepare and submit reports to senior management and regulatory bodies as required. Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and business continuity strategies; Ensure that backup systems and procedures are in place and tested regularly; Coordinate response efforts during IT emergencies and system outages. Performance Monitoring and Reporting: Monitor the performance of IT systems and services, ensuring they meet organizational requirements; Develop and track key performance indicators (KPIs) for IT operations; Report on IT performance, issues, and achievements to senior management. Accessible Software: Ensure developed software is accessible to all users, including those with disabilities. Please note that the Enterprise Business Automation and Development Services Manager (Enterprise Technology Manager) position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change. Salary Information: The final candidate’s qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Technology Manager (ETM) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range (including the 5% NPWI): $163,275.84 - $199,814.16 The ETM classification is represented by the City Association of Management Personnel (CAMP) bargaining unit. Minimum Qualifications Education and Experience: Bachelor’s degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field and seven (7) years of experience managing, maintaining and implementing significant enterprise technology programs, enterprise computer system infrastructure and design, network operations, security design, application development and configurations and system/servicer administration, including a combination of five (5) years of supervisory and project personnel management experience, of which at least two (2) years should be supervisory experience over a technical team. Required Licensing (such as driver’s license, certifications, etc.) Possession of a valid State of California driver’s license. Other Qualifications Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations. The ideal candidate will also possess a combination of the following knowledge and experience: Directing day-to-day operations of a major Information Systems (IS) unit and processes with critical impact on the business, ensuring business operations comply with standards and procedures; develop and implement goals, objectives policies, priorities and procedures for assigned programs; determine and improve customer satisfaction levels as necessary. Experience managing enterprise and departmental projects, major and minor system upgrades, and infrastructure refresh; plan, lead staff, and manage all phases of implementation, including gathering requirements, project scoping, planning resources, budget, and timeline. Experience in leading large-scale projects to successful completion, meeting business Objective Key Results (OKRs); managed system support vendors, directed system design, development, and implementation of new projects and applications; led the analysis of new system features, change controls of upgrades; planned and improved operations; established hardware/software standards and refreshed plans. Preparing and administering an annual budget, including the monitoring of expenditures, chargeback structure, and negotiating and managing contracts. Developing and updating an information systems Master Plan and operational roadmap. This includes the implementation of the plan, change management, and departmental/enterprise communication across all levels, as well as business partners. Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction. Management - Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit. Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Vision/Strategic Thinking - Supports, promotes, and ensures alignment with the organization’s vision and values. Understands how an organization must change considering internal and external trends and influences. Builds a shared vision with others and influences others to translate vision to action. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise. If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Tram Nguyen at Tramt.Nguyen@sanjoseca.gov . Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage. For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website . You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.
Aug 30, 2024
Full Time
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. About the Department The City of San José is a place where we use civic technology to help our community thrive. As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $6 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology’s (IT) mission: Enrich the quality of life in San José through innovation, collaboration, and engagement. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. Position Duties NOTE - The first review of applications will be on Monday, August 12, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 9, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of August 26, 2024. The City of San José is recruiting for an Enterprise Business Automation and Development Services Manager in the Information Technology Department. As a technical manager, this position will oversee technology at an enterprise level and ensure that technology initiatives across all departments are aligned with the overall business strategies, improving efficiency and coherence in technology implementation. This position will manage the scalability of IT infrastructure to support business growth and integration across various departments, avoiding siloed implementations. In addition, the Enterprise Business Automation and Development Services Manager would enforce consistent security protocols and compliance measures, reducing risks to the city. The ideal candidate must demonstrate the ability to optimize the allocation of technology resources to avoid redundancy and maximize the rate of investment for better resource management, cost savings, and more strategic investments in technology. This position is also responsible to identify and implement emerging technologies that provide strategic advantages. The technology portfolio includes but not limited to: Permitting and Compliance (Granicus AMANDA) Public Portal (https://sjpermits.org/permits/online-permits.html) Business Intelligence (Crystal Reports, Yellowfin Analytics and Reports, and Power BI) Electronic Plan Review Geographic Information System Mapping (GIS) Viewer Digital Inspections Resource Planning & Scheduling (custom inspection scheduling and assignment) Document Scanning & Conversion (e.g., Panagon Capture, QuickStroke, and custom scanning and indexing application, etc.) Collaboration Tools (Microsoft Office 365) Enterprise Content Management (Microsoft SharePoint) Workflow automation, digital forms, and electronic signature platform (SimpliGov) IT Service Management, IT Operations Management, and/or IT Asset Management (e.g., ServiceNow) Customer Relationship Management (CRM) (e.g., Salesforce) Key duties include but are not limited to: Strategic Planning and Implementation: Develop and implement the technology strategy in alignment with the organization's business objectives; Oversee the integration of new technologies and ensure they enhance operational efficiency and competitiveness; Plan and manage technology projects, from conception through execution and evaluation. Team Leadership and Management: Lead and manage multiple teams, including Business Automation and Development Services Development/Enhancement teams, including hiring, training, and evaluating staff; Foster a collaborative and innovative work environment; Provide guidance and support to team members, helping them develop their skills and advance their careers. System and Network Management: Ensure the reliability, security, and performance of the Business Automation and Development Services systems, including networks, servers, and software applications; Oversee the maintenance and upgrade of existing systems and the implementation of new systems; Ensure systems are scalable and can grow with the organization’s needs. Budgeting and Resource Allocation: Manage the Business Automation and Development Services budgets, ensuring cost-effective use of resources; Allocate resources for projects and initiatives, balancing immediate needs with long-term goals; Negotiate contracts with vendors and service providers to secure the best terms. Cybersecurity and Risk Management: Enforce IT security policies and protocols to protect the organization’s data and systems; Monitor for potential security threats and respond to incidents; Conduct regular security audits and risk assessments. Vendor and Stakeholder Management: Manage relationships with external vendors and service providers; Ensure that third-party services meet organizational standards and deliver value; Communicate and collaborate with stakeholders across the organization to understand their technology needs and priorities. Innovation and Continuous Improvement: Stay current with emerging technologies and industry trends; Identify opportunities for innovation and process improvement; Lead initiatives to adopt new technologies that can improve efficiency, productivity, and competitiveness. Compliance and Governance: Ensure that the organization’s technology operations comply with relevant regulations and standards; Implement and maintain governance frameworks for IT management; Prepare and submit reports to senior management and regulatory bodies as required. Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and business continuity strategies; Ensure that backup systems and procedures are in place and tested regularly; Coordinate response efforts during IT emergencies and system outages. Performance Monitoring and Reporting: Monitor the performance of IT systems and services, ensuring they meet organizational requirements; Develop and track key performance indicators (KPIs) for IT operations; Report on IT performance, issues, and achievements to senior management. Accessible Software: Ensure developed software is accessible to all users, including those with disabilities. Please note that the Enterprise Business Automation and Development Services Manager (Enterprise Technology Manager) position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change. Salary Information: The final candidate’s qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Technology Manager (ETM) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range (including the 5% NPWI): $163,275.84 - $199,814.16 The ETM classification is represented by the City Association of Management Personnel (CAMP) bargaining unit. Minimum Qualifications Education and Experience: Bachelor’s degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field and seven (7) years of experience managing, maintaining and implementing significant enterprise technology programs, enterprise computer system infrastructure and design, network operations, security design, application development and configurations and system/servicer administration, including a combination of five (5) years of supervisory and project personnel management experience, of which at least two (2) years should be supervisory experience over a technical team. Required Licensing (such as driver’s license, certifications, etc.) Possession of a valid State of California driver’s license. Other Qualifications Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations. The ideal candidate will also possess a combination of the following knowledge and experience: Directing day-to-day operations of a major Information Systems (IS) unit and processes with critical impact on the business, ensuring business operations comply with standards and procedures; develop and implement goals, objectives policies, priorities and procedures for assigned programs; determine and improve customer satisfaction levels as necessary. Experience managing enterprise and departmental projects, major and minor system upgrades, and infrastructure refresh; plan, lead staff, and manage all phases of implementation, including gathering requirements, project scoping, planning resources, budget, and timeline. Experience in leading large-scale projects to successful completion, meeting business Objective Key Results (OKRs); managed system support vendors, directed system design, development, and implementation of new projects and applications; led the analysis of new system features, change controls of upgrades; planned and improved operations; established hardware/software standards and refreshed plans. Preparing and administering an annual budget, including the monitoring of expenditures, chargeback structure, and negotiating and managing contracts. Developing and updating an information systems Master Plan and operational roadmap. This includes the implementation of the plan, change management, and departmental/enterprise communication across all levels, as well as business partners. Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction. Management - Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit. Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Vision/Strategic Thinking - Supports, promotes, and ensures alignment with the organization’s vision and values. Understands how an organization must change considering internal and external trends and influences. Builds a shared vision with others and influences others to translate vision to action. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise. If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Tram Nguyen at Tramt.Nguyen@sanjoseca.gov . Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage. For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website . You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.
City of Long Beach, CA
City of Long Beach, California, United States
DESCRIPTION Lead the future of information technology in an innovative city! Long Beach Utilities (LBU) is seeking an experienced Director of Information Services to drive strategic planning, evaluation, and implementation of new technologies. This position will support a dedicated team of eight direct reports, who provide technical support for over 500 LBU staff and manage a diverse range of devices from desktops to mobile field equipment. The Director will ensure seamless collaboration between divisions and support LBU’s expanding operations. The ideal candidate has IT administration experience in a large city or complex organization, particularly in the areas of infrastructure and software applications, and preferably for a utility agency. They will be a visionary leader who will advocate for the Management Information Services (MIS) Division, ensuring that its priorities are aligned with the broader goals of LBU and the city. Lead Long Beach Utilities on its journey toward digitization and innovation— apply today ! THE COMMUNITY Ideally located on the Pacific Ocean south of Los Angeles, adjacent to Orange County, the City of Long Beach, California (population 470,000) is frequently described as a series of strong, diverse interwoven smaller communities within a large city. Enjoying an ideal Southern California climate, Long Beach is home to an abundance of cultural and recreational options. The Long Beach Convention Center, Aquarium of the Pacific, the Queen Mary, and the annual Acura Grand Prix of Long Beach, plus a wide variety of other attractions (two historic ranchos, three marinas, and five golf courses), serve to draw 6.5 million visitors a year. The City is also home to California State University, Long Beach, and Long Beach City College. Cal State Long Beach is the second largest university in the state and was recently ranked the No. 3 best-value public college in the nation. Covering approximately 50 square miles, Long Beach is comprised of a wide mix of industries including education, health and social services, manufacturing, retail trade, and professional services. Known for its livable and desirable neighborhoods, Long Beach was named by America’s Promise Alliance as one of the 100 Best Communities for Young People two years in a row. While it offers all the amenities of a large metropolis, many say Long Beach offers the added benefit of having maintained a strong sense of community and cohesiveness despite its growth. A superb climate, quality schools, a vibrant downtown, and a wide variety of neighborhoods help make Long Beach one of the most livable communities in the country. THE CITY GOVERNMENT Long Beach, a charter city formed in 1897, is governed by nine City Council Members elected by district and a city-wide elected Mayor. Other elected officials include the City Attorney, City Auditor, and City Prosecutor. The elected officials are elected to staggered four-year terms. The City Council appoints the City Manager and City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Utilities Department (Water, Gas, and Sewer) and Energy Resources Departments. The City is supported by a FY 2024 total budget of approximately $3.3 billion with a General Fund budget of $719 million. More than 6,000 full and part-time employees support municipal operations with the vast majority being represented by twelve employee associations. To learn more about the City of Long Beach, go to: www.longbeach.gov Read the City’s 2030 Strategic Plan: https://longbeach.gov/citymanager/2030-strategic-vision Read the adopted budget for FY 2024: https://www.longbeach.gov/globalassets/finance/media-library/documents/city-budget-and-finances/budget/budget-documents/fy-24-adopted-budget/fy-24-adopted-budget-book THE DEPARTMENT LBU serves nearly 500,000 people in 50 square miles, providing high-quality, safe, and delicious drinking water and wastewater management for Long Beach, as well as natural gas services for Long Beach and Signal Hill. With the foundation of roughly 500 dedicated employees, the department maintains 1,600 miles of water and sewer mains, 1,900 miles of gas pipeline, and a dedicated groundwater treatment plant, and also provides 24/7 emergency response. To learn more, visit LBUtilities.org. THE DIVISION The Management Information Services (MIS) Division for LBU is responsible for ensuring continuous network connectivity and supporting internal customers through desktop and mobile field device troubleshooting and resolution. A critical element of technology is making it secure, and the MIS Division is responsible for cybersecurity along the business network. The Division also collaborates with key stakeholders within the organization to find innovative solutions, enhance day-to-day functionality, streamline productivity, and meet strategic goals. The LBU MIS Division has a budget of approximately $11 million for FY2024, and will have a budget of approximately $12.2 million for FY2025. Engaging with the City’s Technology and Innovation Department and fostering a spirit of collaboration is critical to ensure that systems are maintained and improved with technological changes. This translates to working closely with the Board of Utilities Commissioners and executive management on achieving technological objectives for LBU as a whole. EXAMPLES OF DUTIES THE JOB The Director of Information Services will oversee the strategic planning, evaluation, and implementation of new technologies, systems, and software. Reporting to the Assistant General Manager, this Director will supervise a team of eight direct reports who provide technical support for over 500 LBU staff. A key responsibility is advocating on behalf of the Division, clearly articulating objectives and highlighting its contributions to the organization’s overall goals. This role involves consulting with management to address their short and long-term needs, designing responsive processes and information systems, and managing network technology and infrastructure. This Director will ensure secure data storage and access, oversee hardware and software deployment, and direct the development of the Geographic Information System (GIS). They will also work collaboratively with Operation Bureaus in managing the Operations Technology (e.g., SCADA system) to ensure uninterrupted operation, data integrity and network security. They will provide technical expertise to senior management, formulate policies and procedures, and plan effectively for future technology needs. CURRENT PROJECTS & OPPORTUNITIES Timecard Digitization: Assist in transitioning LBU from a paper timecard system to a fully digitized process, in collaboration with the city’s Innovation and Technology Department. New Enterprise Asset Management (EAM) System: Streamline efficiency by implementing new Enterprise Asset Management (EAM) and Work Order Management (WOM) systems. Enhanced Security: Establish strong and consistent security measures specifically designed for the Operational Technology (OT) environment. THE IDEAL CANDIDATE The ideal candidate is an experienced leader with a strong background in infrastructure and software applications, preferably in a complex centralized IT department. Prior experience in utility IT services is highly desired. As a strategic thinker, this visionary Director will proactively anticipate the needs of the LBU Department, advocate for the MIS Division, and provide decisive leadership. They will champion high standards of service delivery, hold staff accountable, and encourage professional development, and continuous improvement. Exceptional interpersonal skills are also essential, including flexibility to diverse perspectives, conflict resolution, and a positive and collaborative mindset. The next Director will be an engaging relationship builder, adept at fostering interdepartmental collaboration, managing expectations through clear communication, and driving innovation in alignment with organizational goals. The ideal candidate will also have knowledge of... Best practices and principles of effective IT project management. Infrastructure, network architecture, data storage, telecommunications, disaster recovery, and security measures for utilities. Technical knowledge of Supervisory Control and Data Acquisition (SCADA) systems and Geographic Information Systems (GIS). Large-scale management of systems and programs for a significant number of end users. Best practices and ongoing compliance needs related to local, state, and federal mandates. REQUIREMENTS TO FILE MINIMUM QUALIFICATIONS EDUCATION: Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field. EXPERIENCE: Five (5) years’ increasingly responsible experience in the administration and management of technology services and activities; three (3) years of which must have been at a supervisory or managerial capacity. HIGHLY DESIRED EDUCATION: Master’s degree in Computer Science, Information Technology, Management Information Systems, or a related field. EXPERIENCE: Supervisory experience or demonstration of leadership in a technical project within a utility, large government agency. or complex organization. CERTIFICATIONS: Relevant IT certifications in Infrastructure management, Cybersecurity, Network administration, and/or Software Development/Application Development. KNOWLEDGE: Understanding of Supervisory Control and Data Acquisition (SCADA) and Geographic Information Systems (GIS). ADDITIONAL REQUIREMENTS Valid motor vehicle operator license. (Required to obtain a California motor vehicle operator license within 6 months of employment if license is out of state. Copy of Driver’s License and DMV K4 driver license information report required during onboarding if selected for position). SELECTION PROCEDURE SELECTION PROCEDURE: The final filing date/time for this recruitment is Thursday, October 3, 2024 at 11:59pm by submitting your application via WBCP’s Job Board at : https://wbcp.applicantpool.com/jobs/1136522 To be considered for this opportunity, please submit a cover letter, resume, and a copy of your Bachelor’s degree with your application in PDF format. Incomplete applications (without a cover letter, resume, and/or required attachment(s)) will not be considered. Individuals who are most qualified for the position will be invited to participate in the selection process, which may include a work-related assessment and/or presentation to further evaluate candidate qualifications. Equal Opportunity Employer The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act . The City of Long Beach is committed to maintaining fairness and transparency in our hiring practices. We believe in providing equal opportunities to all applicants and ensuring that every applicant is evaluated based on their qualifications and merit. If you believe that you have been unjustly disqualified based on minimum qualifications for an unclassified job opportunity, you have the right to appeal the decision. Find out more about the Unclassified Applicant Appeal Process by visiting the Applicant Appeal Process (longbeach.gov) . The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call WBCP at (866) 929-9227. QUESTIONS? Please contact your recruiter, Josette Reina-Luken, with any inquiries: josette@wbcpinc.com 866-929-WBCP (9227) toll free The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: Retirement: California Public Employees' Retirement System (PERS) defined benefit retirement plan, which is coordinated with Social Security. The benefit is 2.5% or 2.7% (depending on hire date) @55 for "Classic" members and 2% @62 for new members as defined by PEPRA, subject to the compensation limitations set by PERS. Both the City and the employee contributes toward CalPERS retirement contributions. The city also participates in Social Security. Health and Dental Insurance: The City offers the choice of HMO and PPO plans. The city pays major portion of the premium for employee and dependents depending on the health/ dental plan selected. Life Insurance: City-paid term life insurance policy equal to three (3) times annual salary to a maximum of $500,000. Disability Insurance: City-paid short-term and long-term disability insurance. Management Physical: Annual City-paid physical examination. Vacation: Twelve (12) vacation days after the first year of service; 15 days after four years, six months of service; 20 days after 19 years, six months of service. Executive Leave: Forty (40) hours Executive Leave per year. The City Manager has discretion to grant an additional 40 hours each year. Sick Leave : One day earned per month; unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums, or to pension credits. Holidays: Eleven (11) designated holidays per year, plus four personal holidays to be used at the employee's discretion. Transportation Allowance: Monthly allowance is allocated by classifications below; Department Head $650.00 Deputy Director/Manager/Director (Harbor/Utilities) $550.00 Division Officer/Superintendent/ Chief of Staff / Administrator / Principal DCA $450.00 Assistant to Executive / Executive Assistant / Executive Secretary/ Executive Support Staff $300.00 Deferred Compensation Plan: Optional for employee contribution to a supplementary retirement savings program available through Mission Square Retirement formerly ICMA-RC Retirement Corporation). Classic CalPERS Members: The City will contribute a maximum of up to two percent (2%) of base salary* for all qualified Classic CalPERS members. Public Employees’ Pension Reform Act (PEPRA) CalPERS Members: Effective the second full pay period following City Council adoption, the City contribution will increase from two percent (2%) to three percent (3%) of base salary* for all qualified PEPRA CalPERS members. Flexible Spending Account (FSA): Optional election for employees to reduce taxable income for payment of allowable childcare or medical expenses. Flexible/Hybrid Work Schedule: Available (subject to City Manager approval). Paid Parental Leave: The City provides one hundred and sixty (160) hours of Paid Parental Leave at 100% of salary, for the birth, adoption or foster placement of a child, regardless of the gender, marital status or sexual orientation of the parent. Closing Date/Time: 10/3/2024 11:59 PM Pacific
Sep 05, 2024
Full Time
DESCRIPTION Lead the future of information technology in an innovative city! Long Beach Utilities (LBU) is seeking an experienced Director of Information Services to drive strategic planning, evaluation, and implementation of new technologies. This position will support a dedicated team of eight direct reports, who provide technical support for over 500 LBU staff and manage a diverse range of devices from desktops to mobile field equipment. The Director will ensure seamless collaboration between divisions and support LBU’s expanding operations. The ideal candidate has IT administration experience in a large city or complex organization, particularly in the areas of infrastructure and software applications, and preferably for a utility agency. They will be a visionary leader who will advocate for the Management Information Services (MIS) Division, ensuring that its priorities are aligned with the broader goals of LBU and the city. Lead Long Beach Utilities on its journey toward digitization and innovation— apply today ! THE COMMUNITY Ideally located on the Pacific Ocean south of Los Angeles, adjacent to Orange County, the City of Long Beach, California (population 470,000) is frequently described as a series of strong, diverse interwoven smaller communities within a large city. Enjoying an ideal Southern California climate, Long Beach is home to an abundance of cultural and recreational options. The Long Beach Convention Center, Aquarium of the Pacific, the Queen Mary, and the annual Acura Grand Prix of Long Beach, plus a wide variety of other attractions (two historic ranchos, three marinas, and five golf courses), serve to draw 6.5 million visitors a year. The City is also home to California State University, Long Beach, and Long Beach City College. Cal State Long Beach is the second largest university in the state and was recently ranked the No. 3 best-value public college in the nation. Covering approximately 50 square miles, Long Beach is comprised of a wide mix of industries including education, health and social services, manufacturing, retail trade, and professional services. Known for its livable and desirable neighborhoods, Long Beach was named by America’s Promise Alliance as one of the 100 Best Communities for Young People two years in a row. While it offers all the amenities of a large metropolis, many say Long Beach offers the added benefit of having maintained a strong sense of community and cohesiveness despite its growth. A superb climate, quality schools, a vibrant downtown, and a wide variety of neighborhoods help make Long Beach one of the most livable communities in the country. THE CITY GOVERNMENT Long Beach, a charter city formed in 1897, is governed by nine City Council Members elected by district and a city-wide elected Mayor. Other elected officials include the City Attorney, City Auditor, and City Prosecutor. The elected officials are elected to staggered four-year terms. The City Council appoints the City Manager and City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Utilities Department (Water, Gas, and Sewer) and Energy Resources Departments. The City is supported by a FY 2024 total budget of approximately $3.3 billion with a General Fund budget of $719 million. More than 6,000 full and part-time employees support municipal operations with the vast majority being represented by twelve employee associations. To learn more about the City of Long Beach, go to: www.longbeach.gov Read the City’s 2030 Strategic Plan: https://longbeach.gov/citymanager/2030-strategic-vision Read the adopted budget for FY 2024: https://www.longbeach.gov/globalassets/finance/media-library/documents/city-budget-and-finances/budget/budget-documents/fy-24-adopted-budget/fy-24-adopted-budget-book THE DEPARTMENT LBU serves nearly 500,000 people in 50 square miles, providing high-quality, safe, and delicious drinking water and wastewater management for Long Beach, as well as natural gas services for Long Beach and Signal Hill. With the foundation of roughly 500 dedicated employees, the department maintains 1,600 miles of water and sewer mains, 1,900 miles of gas pipeline, and a dedicated groundwater treatment plant, and also provides 24/7 emergency response. To learn more, visit LBUtilities.org. THE DIVISION The Management Information Services (MIS) Division for LBU is responsible for ensuring continuous network connectivity and supporting internal customers through desktop and mobile field device troubleshooting and resolution. A critical element of technology is making it secure, and the MIS Division is responsible for cybersecurity along the business network. The Division also collaborates with key stakeholders within the organization to find innovative solutions, enhance day-to-day functionality, streamline productivity, and meet strategic goals. The LBU MIS Division has a budget of approximately $11 million for FY2024, and will have a budget of approximately $12.2 million for FY2025. Engaging with the City’s Technology and Innovation Department and fostering a spirit of collaboration is critical to ensure that systems are maintained and improved with technological changes. This translates to working closely with the Board of Utilities Commissioners and executive management on achieving technological objectives for LBU as a whole. EXAMPLES OF DUTIES THE JOB The Director of Information Services will oversee the strategic planning, evaluation, and implementation of new technologies, systems, and software. Reporting to the Assistant General Manager, this Director will supervise a team of eight direct reports who provide technical support for over 500 LBU staff. A key responsibility is advocating on behalf of the Division, clearly articulating objectives and highlighting its contributions to the organization’s overall goals. This role involves consulting with management to address their short and long-term needs, designing responsive processes and information systems, and managing network technology and infrastructure. This Director will ensure secure data storage and access, oversee hardware and software deployment, and direct the development of the Geographic Information System (GIS). They will also work collaboratively with Operation Bureaus in managing the Operations Technology (e.g., SCADA system) to ensure uninterrupted operation, data integrity and network security. They will provide technical expertise to senior management, formulate policies and procedures, and plan effectively for future technology needs. CURRENT PROJECTS & OPPORTUNITIES Timecard Digitization: Assist in transitioning LBU from a paper timecard system to a fully digitized process, in collaboration with the city’s Innovation and Technology Department. New Enterprise Asset Management (EAM) System: Streamline efficiency by implementing new Enterprise Asset Management (EAM) and Work Order Management (WOM) systems. Enhanced Security: Establish strong and consistent security measures specifically designed for the Operational Technology (OT) environment. THE IDEAL CANDIDATE The ideal candidate is an experienced leader with a strong background in infrastructure and software applications, preferably in a complex centralized IT department. Prior experience in utility IT services is highly desired. As a strategic thinker, this visionary Director will proactively anticipate the needs of the LBU Department, advocate for the MIS Division, and provide decisive leadership. They will champion high standards of service delivery, hold staff accountable, and encourage professional development, and continuous improvement. Exceptional interpersonal skills are also essential, including flexibility to diverse perspectives, conflict resolution, and a positive and collaborative mindset. The next Director will be an engaging relationship builder, adept at fostering interdepartmental collaboration, managing expectations through clear communication, and driving innovation in alignment with organizational goals. The ideal candidate will also have knowledge of... Best practices and principles of effective IT project management. Infrastructure, network architecture, data storage, telecommunications, disaster recovery, and security measures for utilities. Technical knowledge of Supervisory Control and Data Acquisition (SCADA) systems and Geographic Information Systems (GIS). Large-scale management of systems and programs for a significant number of end users. Best practices and ongoing compliance needs related to local, state, and federal mandates. REQUIREMENTS TO FILE MINIMUM QUALIFICATIONS EDUCATION: Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field. EXPERIENCE: Five (5) years’ increasingly responsible experience in the administration and management of technology services and activities; three (3) years of which must have been at a supervisory or managerial capacity. HIGHLY DESIRED EDUCATION: Master’s degree in Computer Science, Information Technology, Management Information Systems, or a related field. EXPERIENCE: Supervisory experience or demonstration of leadership in a technical project within a utility, large government agency. or complex organization. CERTIFICATIONS: Relevant IT certifications in Infrastructure management, Cybersecurity, Network administration, and/or Software Development/Application Development. KNOWLEDGE: Understanding of Supervisory Control and Data Acquisition (SCADA) and Geographic Information Systems (GIS). ADDITIONAL REQUIREMENTS Valid motor vehicle operator license. (Required to obtain a California motor vehicle operator license within 6 months of employment if license is out of state. Copy of Driver’s License and DMV K4 driver license information report required during onboarding if selected for position). SELECTION PROCEDURE SELECTION PROCEDURE: The final filing date/time for this recruitment is Thursday, October 3, 2024 at 11:59pm by submitting your application via WBCP’s Job Board at : https://wbcp.applicantpool.com/jobs/1136522 To be considered for this opportunity, please submit a cover letter, resume, and a copy of your Bachelor’s degree with your application in PDF format. Incomplete applications (without a cover letter, resume, and/or required attachment(s)) will not be considered. Individuals who are most qualified for the position will be invited to participate in the selection process, which may include a work-related assessment and/or presentation to further evaluate candidate qualifications. Equal Opportunity Employer The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act . The City of Long Beach is committed to maintaining fairness and transparency in our hiring practices. We believe in providing equal opportunities to all applicants and ensuring that every applicant is evaluated based on their qualifications and merit. If you believe that you have been unjustly disqualified based on minimum qualifications for an unclassified job opportunity, you have the right to appeal the decision. Find out more about the Unclassified Applicant Appeal Process by visiting the Applicant Appeal Process (longbeach.gov) . The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call WBCP at (866) 929-9227. QUESTIONS? Please contact your recruiter, Josette Reina-Luken, with any inquiries: josette@wbcpinc.com 866-929-WBCP (9227) toll free The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: Retirement: California Public Employees' Retirement System (PERS) defined benefit retirement plan, which is coordinated with Social Security. The benefit is 2.5% or 2.7% (depending on hire date) @55 for "Classic" members and 2% @62 for new members as defined by PEPRA, subject to the compensation limitations set by PERS. Both the City and the employee contributes toward CalPERS retirement contributions. The city also participates in Social Security. Health and Dental Insurance: The City offers the choice of HMO and PPO plans. The city pays major portion of the premium for employee and dependents depending on the health/ dental plan selected. Life Insurance: City-paid term life insurance policy equal to three (3) times annual salary to a maximum of $500,000. Disability Insurance: City-paid short-term and long-term disability insurance. Management Physical: Annual City-paid physical examination. Vacation: Twelve (12) vacation days after the first year of service; 15 days after four years, six months of service; 20 days after 19 years, six months of service. Executive Leave: Forty (40) hours Executive Leave per year. The City Manager has discretion to grant an additional 40 hours each year. Sick Leave : One day earned per month; unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums, or to pension credits. Holidays: Eleven (11) designated holidays per year, plus four personal holidays to be used at the employee's discretion. Transportation Allowance: Monthly allowance is allocated by classifications below; Department Head $650.00 Deputy Director/Manager/Director (Harbor/Utilities) $550.00 Division Officer/Superintendent/ Chief of Staff / Administrator / Principal DCA $450.00 Assistant to Executive / Executive Assistant / Executive Secretary/ Executive Support Staff $300.00 Deferred Compensation Plan: Optional for employee contribution to a supplementary retirement savings program available through Mission Square Retirement formerly ICMA-RC Retirement Corporation). Classic CalPERS Members: The City will contribute a maximum of up to two percent (2%) of base salary* for all qualified Classic CalPERS members. Public Employees’ Pension Reform Act (PEPRA) CalPERS Members: Effective the second full pay period following City Council adoption, the City contribution will increase from two percent (2%) to three percent (3%) of base salary* for all qualified PEPRA CalPERS members. Flexible Spending Account (FSA): Optional election for employees to reduce taxable income for payment of allowable childcare or medical expenses. Flexible/Hybrid Work Schedule: Available (subject to City Manager approval). Paid Parental Leave: The City provides one hundred and sixty (160) hours of Paid Parental Leave at 100% of salary, for the birth, adoption or foster placement of a child, regardless of the gender, marital status or sexual orientation of the parent. Closing Date/Time: 10/3/2024 11:59 PM Pacific
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a related field. Experience may substitute for education for up to four (4) years. Graduation with a Master’s degree from an accredited college or university in a related field may substitute for two (2) years of experience. Licenses or Certifications: None. Notes to Applicants Position Overview: The Capital Delivery Services Department ( CDS ) is looking for an experienced, motivated person to join the Technology Services ( TSD ) division. This position will work within the Systems Development section of TSD to support TSD’s mission of providing agile and responsive enterprise technology solutions and services that enhance and align with CDS business processes. This individual will be the SME responsible for identifying, building, configuring, deploying, maintaining, and supporting the software, workflows, tasks, tools, and processes used in the PMWeb Application, will provide full-time system administration, maintenance, and support for the organization’s PMWeb Project Management System. Liaises with Capital Delivery Services stakeholders and various City Departments to define and create any customized workflows and reports; assists and advises end users on correct usage of the system. Candidates should have strong organizational skills, be self-motivated, be able to approach a challenge with an open mind, identify possible solutions, provide a professional recommendation, define, and execute best practices, and should be able to manage multiple projects simultaneously. Who We Are: Capital Delivery Services ( CDS ) builds public projects to support the community. We do this by directly managing the City of Austin’s Capital Program with over 500 active projects, representing an investment of over $7 Billion. At CDS , we aim to create an environment that values diversity and adaptability and encourages staff at all levels to think creatively, experiment with new ideas, and contribute to a culture of continuous improvement. Our mission is to optimize delivery of quality capital projects through partnerships to create an equitable and sustainable community. Click here to visit our Facebook page to learn moreabout the Capital Delivery Services Department. Why Join Us? Meaningful Work Contribute to projects that improve the lives of the people in our community. Your work directly enables our department to deliver tangible construction projects throughout the city that will resonate for generations to come. Seeing results through a constructed project provides a sense of accomplishment and pride in your work. Innovation and Collaboration Collaborate with diverse and talented teams, leveraging technology, continuous improvement, and best practices to drive progress and embrace our One City - One Team - One Approach model of delivering capital projects. Professional Growth and Development Achieve your professional goals. CDS offers opportunities to advance in multiple career paths, including engineering, architecture, construction management, project planning and management, finance, business administration, process improvement, and data analytics. Education assistance is available through our tuition reimbursement program, and financial support for continuing education, licenses, and certifications is also available. Work-Life Balance Enjoy a balanced lifestyle in a city renowned for its quality of life, outdoor activities, and cultural experiences. Our employees also enjoy the ability to work up to 50% remotely, depending upon position and business needs. Health and Wellness The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. For employees that are covered this includes low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Click here to review the City of Austin’s Employee Benefits Guide. To learn more about working with the City of Austin, click here to watch a short video! Application Details: A detailed, complete City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. This position does allow for a resume or cover letter to be included but relevant entries on your employment application will primarily be considered for interview qualification and compensation purposes. Supplemental information or changes to your application may not be accepted after the job posting closes so, please be sure all relevant experience is listed in the application. If you are selected as the top candidate for a position, we may contact your current and former employer, as well as the references listed in your application. Please be sure you have listed at least 3 previous supervisors in the application with correct contact information. Additional Details: This position will require an assessment. Candidates will be required to create a 20-minute presentation as part of the interview. If you are identified as a top candidate, verification of your education, which may include High School graduation or GED equivalent, undergraduate and/or graduate degrees, will be required. The Capital Delivery Services Department may close this job posting at any time after it has been advertised for seven (7) days, please apply as soon as possible if interested. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Hybrid Work Environment: The City of Austin Telework Program is designed to empower employees and leaders to establish hybrid work arrangements that promote high levels of performance and engagement. The City of Austin has an established work arrangement under which an employee is scheduled to work at least 3 days per week at their designated worksite. Some positions may require additional time at their designated worksite. 90 Day Provision for Additional Vacancy: If the same or an additional vacancy occurs within the Capital Delivery Services Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin, Capital Delivery Services Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department. Pay Range $38.97 - $50.67 Hours Monday-Friday; 8:00 a.m. - 5:00 p.m. - Hybrid Alternative schedule and/or flexible hours available based on business needs. Hours may vary depending on work demands and business needs. Job Close Date 09/23/2024 Type of Posting External Department Capital Delivery Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6800 Burleson Road, Building 312, Austin, TX Preferred Qualifications Preferred Experience: Experience in designing, building, configuring, and deploying the PMWeb or similar construction project management application (Procore, e-Builder, Kahua, Co-Construct, etc.), including Portfolio Planning, Cost Management, Asset Management, Visual Workflow, Scheduling, Forms, Document Manager modules, associated data migrations, and integrations, and full technical support/administration of the instance in a cloud environment. Experience creating customized workflows at scale, from individual projects to large programs, and portfolios. Experience providing administration, maintenance, and support for PMWeb or similar construction project management application (Procore, e-Builder, Kahua, Co-Construct etc.). Experience in assisting and advising end users on correct usage of the system. Experience managing the scoping, design, and delivery of information technology programs and/or projects as needed. Understanding and experience with engineering / construction programs and project controls processes, capital planning and budgeting process, and documentation control, construction, and contracts management processes. Experience in integrating PMWeb or similar construction project management applications (Procore, e-Builder, Kahua, Co-Construct, etc) with Microsoft technologies as well as other AEC (Architecture Engineering and Construction) applications and tools. Experience with database technologies (MS SQL Server /Oracle), as well as ability to develop and visualize reports using Business Intelligence like Power BI, SQL Server Reporting Services. Ability to travel to multiple work locations. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Promotes digital business initiatives and identifies potential impact on the City’s critical financial metrics and economic architectures. Supports business and technology innovation that drives the City’s objectives. Engages key business stakeholders and product managers to facilitate both strategy and innovation planning. Collaborates with stakeholders involved in digital strategy and digital innovation to develop an IT investment roadmap. Creates deliverables that illustrate how to strategically move the business forward. Works with enterprise architects and key organizational stakeholders to define a strategic plan for leveraging integrated architecture as part of the enterprise architecture. Participates in enterprise strategy development, including environmental analysis, opportunity identification, value cases and business innovation portfolio development. Provides strategic consultation to product managers in defining or designing business capabilities, processes, functions and organizational structures, as well as in researching, identifying and internally marketing, selling and enabling technologies based on business and end-user requirements. Participates in enterprise architecture development, including business architecture, information architecture, application portfolio and technical architecture, and champions the balance of flexibility and risk. Facilitates agreement on organizational work models and processes to meet business requirements. Seeks ways to apply new technology to, and reuse existing technology for, business processes. Researches and provides information on technical trends and competitors’ practices relevant to assigned products and value streams. Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business architecture tools and techniques, including strategy on a page, strategic planning, business model canvas, disruptions and trends, balance scorecard, economical modeling, risks and interdependencies, process models, business capability modeling, ecosystems modeling, customer and user profiling, journey maps, and human-centric design. Knowledge and understanding of different types of business and operating models (existing, new, emerging and hybrid). Knowledge of existing, new and emerging technologies and being able to practically incorporate them into new business designs and business models. Knowledge of architecture methodologies (e.g., SABSA , Zachman, TOGAF ) and modeling languages (such as UML and ArchiMate). Knowledge in all aspects of designing and constructing business processes, functions and organizational structures. Knowledge of facilitation and organization change management. Skill in analytical and conceptual skills and proven ability to create original concepts and theories for a variety of projects. Knowledge of finance, accounting, valuation and metrics development. Skill in statistical and information analysis. Skill in financial analysis, architecture evaluation, solutions delivery orchestration, project management, road mapping, risk management, interdependency management, agile methodologies, information security, cloud computing infrastructure, data architecture skills. Ability to be organizationally savvy, understanding of the political climate of the City and how to navigate obstacles and politics. Ability to apply multiple technical solutions to enable future-state business capabilities that, in turn, drive targeted business outcomes. Ability to communicate, influence and persuade - both business and IT leaders as well as peers. Ability to adapt to rapidly changing technology and apply it to business needs. Ability to establish and maintain a high level of customer trust and confidence. Ability to work effectively in a team environment and lead cross-functional teams, with the proven ability to work effectively with diverse stakeholders. Ability to leverage intellectual curiosity to inform solutions and innovate. Ability to take responsibility for personal growth and acquire strategies for gaining new knowledge, behaviors and skills. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Solutions Architect position are Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a related field. Experience may substitute for education for up to four (4) years. Graduation with a Master's degree from an accredited college or university in a related field may substitute for two (2) years of experience. Do you meet these minimum qualifications? Yes No * Describe your experience in designing, building, configuring, and deploying the PMWeb or similar construction project management application (Procore, e-Builder, Kahua, Co-Construct, etc.), including Portfolio Planning, Cost Management, Asset Management, Visual Workflow, Scheduling, Forms, Document Manager modules, associated data migrations, and integrations, and full technical support/administration of the instance in a cloud environment. Experience creating customized workflows at scale, from individual projects to large programs, and portfolios. (Open Ended Question) * Describe your experience providing administration, maintenance, and support for PMWeb or similar construction project management application (Procore, e-Builder, Kahua, Co-Construct etc.). Experience in assisting and advising end users on correct usage of the system. Experience managing the scoping, design, and delivery of information technology programs and/or projects as needed. (Open Ended Question) * Provide your understanding and experience with engineering / construction programs and project controls processes, capital planning and budgeting process, and documentation control, construction, and contracts management processes. (Open Ended Question) * Describe your experience in integrating PMWeb or similar construction project management applications (Procore, e-Builder, Kahua, Co-Construct, etc.) with Microsoft technologies as well as other AEC (Architecture Engineering and Construction) applications and tools. (Open Ended Question) * Describe your experience with database technologies (MS SQL Server /Oracle), as well as ability to develop and visualize reports using Business Intelligence like Power BI, SQL Server Reporting Services. (Open Ended Question) * Do you have the ability to travel to more than one work location? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Sep 10, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a related field. Experience may substitute for education for up to four (4) years. Graduation with a Master’s degree from an accredited college or university in a related field may substitute for two (2) years of experience. Licenses or Certifications: None. Notes to Applicants Position Overview: The Capital Delivery Services Department ( CDS ) is looking for an experienced, motivated person to join the Technology Services ( TSD ) division. This position will work within the Systems Development section of TSD to support TSD’s mission of providing agile and responsive enterprise technology solutions and services that enhance and align with CDS business processes. This individual will be the SME responsible for identifying, building, configuring, deploying, maintaining, and supporting the software, workflows, tasks, tools, and processes used in the PMWeb Application, will provide full-time system administration, maintenance, and support for the organization’s PMWeb Project Management System. Liaises with Capital Delivery Services stakeholders and various City Departments to define and create any customized workflows and reports; assists and advises end users on correct usage of the system. Candidates should have strong organizational skills, be self-motivated, be able to approach a challenge with an open mind, identify possible solutions, provide a professional recommendation, define, and execute best practices, and should be able to manage multiple projects simultaneously. Who We Are: Capital Delivery Services ( CDS ) builds public projects to support the community. We do this by directly managing the City of Austin’s Capital Program with over 500 active projects, representing an investment of over $7 Billion. At CDS , we aim to create an environment that values diversity and adaptability and encourages staff at all levels to think creatively, experiment with new ideas, and contribute to a culture of continuous improvement. Our mission is to optimize delivery of quality capital projects through partnerships to create an equitable and sustainable community. Click here to visit our Facebook page to learn moreabout the Capital Delivery Services Department. Why Join Us? Meaningful Work Contribute to projects that improve the lives of the people in our community. Your work directly enables our department to deliver tangible construction projects throughout the city that will resonate for generations to come. Seeing results through a constructed project provides a sense of accomplishment and pride in your work. Innovation and Collaboration Collaborate with diverse and talented teams, leveraging technology, continuous improvement, and best practices to drive progress and embrace our One City - One Team - One Approach model of delivering capital projects. Professional Growth and Development Achieve your professional goals. CDS offers opportunities to advance in multiple career paths, including engineering, architecture, construction management, project planning and management, finance, business administration, process improvement, and data analytics. Education assistance is available through our tuition reimbursement program, and financial support for continuing education, licenses, and certifications is also available. Work-Life Balance Enjoy a balanced lifestyle in a city renowned for its quality of life, outdoor activities, and cultural experiences. Our employees also enjoy the ability to work up to 50% remotely, depending upon position and business needs. Health and Wellness The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. For employees that are covered this includes low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Click here to review the City of Austin’s Employee Benefits Guide. To learn more about working with the City of Austin, click here to watch a short video! Application Details: A detailed, complete City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. This position does allow for a resume or cover letter to be included but relevant entries on your employment application will primarily be considered for interview qualification and compensation purposes. Supplemental information or changes to your application may not be accepted after the job posting closes so, please be sure all relevant experience is listed in the application. If you are selected as the top candidate for a position, we may contact your current and former employer, as well as the references listed in your application. Please be sure you have listed at least 3 previous supervisors in the application with correct contact information. Additional Details: This position will require an assessment. Candidates will be required to create a 20-minute presentation as part of the interview. If you are identified as a top candidate, verification of your education, which may include High School graduation or GED equivalent, undergraduate and/or graduate degrees, will be required. The Capital Delivery Services Department may close this job posting at any time after it has been advertised for seven (7) days, please apply as soon as possible if interested. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Hybrid Work Environment: The City of Austin Telework Program is designed to empower employees and leaders to establish hybrid work arrangements that promote high levels of performance and engagement. The City of Austin has an established work arrangement under which an employee is scheduled to work at least 3 days per week at their designated worksite. Some positions may require additional time at their designated worksite. 90 Day Provision for Additional Vacancy: If the same or an additional vacancy occurs within the Capital Delivery Services Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin, Capital Delivery Services Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department. Pay Range $38.97 - $50.67 Hours Monday-Friday; 8:00 a.m. - 5:00 p.m. - Hybrid Alternative schedule and/or flexible hours available based on business needs. Hours may vary depending on work demands and business needs. Job Close Date 09/23/2024 Type of Posting External Department Capital Delivery Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6800 Burleson Road, Building 312, Austin, TX Preferred Qualifications Preferred Experience: Experience in designing, building, configuring, and deploying the PMWeb or similar construction project management application (Procore, e-Builder, Kahua, Co-Construct, etc.), including Portfolio Planning, Cost Management, Asset Management, Visual Workflow, Scheduling, Forms, Document Manager modules, associated data migrations, and integrations, and full technical support/administration of the instance in a cloud environment. Experience creating customized workflows at scale, from individual projects to large programs, and portfolios. Experience providing administration, maintenance, and support for PMWeb or similar construction project management application (Procore, e-Builder, Kahua, Co-Construct etc.). Experience in assisting and advising end users on correct usage of the system. Experience managing the scoping, design, and delivery of information technology programs and/or projects as needed. Understanding and experience with engineering / construction programs and project controls processes, capital planning and budgeting process, and documentation control, construction, and contracts management processes. Experience in integrating PMWeb or similar construction project management applications (Procore, e-Builder, Kahua, Co-Construct, etc) with Microsoft technologies as well as other AEC (Architecture Engineering and Construction) applications and tools. Experience with database technologies (MS SQL Server /Oracle), as well as ability to develop and visualize reports using Business Intelligence like Power BI, SQL Server Reporting Services. Ability to travel to multiple work locations. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Promotes digital business initiatives and identifies potential impact on the City’s critical financial metrics and economic architectures. Supports business and technology innovation that drives the City’s objectives. Engages key business stakeholders and product managers to facilitate both strategy and innovation planning. Collaborates with stakeholders involved in digital strategy and digital innovation to develop an IT investment roadmap. Creates deliverables that illustrate how to strategically move the business forward. Works with enterprise architects and key organizational stakeholders to define a strategic plan for leveraging integrated architecture as part of the enterprise architecture. Participates in enterprise strategy development, including environmental analysis, opportunity identification, value cases and business innovation portfolio development. Provides strategic consultation to product managers in defining or designing business capabilities, processes, functions and organizational structures, as well as in researching, identifying and internally marketing, selling and enabling technologies based on business and end-user requirements. Participates in enterprise architecture development, including business architecture, information architecture, application portfolio and technical architecture, and champions the balance of flexibility and risk. Facilitates agreement on organizational work models and processes to meet business requirements. Seeks ways to apply new technology to, and reuse existing technology for, business processes. Researches and provides information on technical trends and competitors’ practices relevant to assigned products and value streams. Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business architecture tools and techniques, including strategy on a page, strategic planning, business model canvas, disruptions and trends, balance scorecard, economical modeling, risks and interdependencies, process models, business capability modeling, ecosystems modeling, customer and user profiling, journey maps, and human-centric design. Knowledge and understanding of different types of business and operating models (existing, new, emerging and hybrid). Knowledge of existing, new and emerging technologies and being able to practically incorporate them into new business designs and business models. Knowledge of architecture methodologies (e.g., SABSA , Zachman, TOGAF ) and modeling languages (such as UML and ArchiMate). Knowledge in all aspects of designing and constructing business processes, functions and organizational structures. Knowledge of facilitation and organization change management. Skill in analytical and conceptual skills and proven ability to create original concepts and theories for a variety of projects. Knowledge of finance, accounting, valuation and metrics development. Skill in statistical and information analysis. Skill in financial analysis, architecture evaluation, solutions delivery orchestration, project management, road mapping, risk management, interdependency management, agile methodologies, information security, cloud computing infrastructure, data architecture skills. Ability to be organizationally savvy, understanding of the political climate of the City and how to navigate obstacles and politics. Ability to apply multiple technical solutions to enable future-state business capabilities that, in turn, drive targeted business outcomes. Ability to communicate, influence and persuade - both business and IT leaders as well as peers. Ability to adapt to rapidly changing technology and apply it to business needs. Ability to establish and maintain a high level of customer trust and confidence. Ability to work effectively in a team environment and lead cross-functional teams, with the proven ability to work effectively with diverse stakeholders. Ability to leverage intellectual curiosity to inform solutions and innovate. Ability to take responsibility for personal growth and acquire strategies for gaining new knowledge, behaviors and skills. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Solutions Architect position are Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a related field. Experience may substitute for education for up to four (4) years. Graduation with a Master's degree from an accredited college or university in a related field may substitute for two (2) years of experience. Do you meet these minimum qualifications? Yes No * Describe your experience in designing, building, configuring, and deploying the PMWeb or similar construction project management application (Procore, e-Builder, Kahua, Co-Construct, etc.), including Portfolio Planning, Cost Management, Asset Management, Visual Workflow, Scheduling, Forms, Document Manager modules, associated data migrations, and integrations, and full technical support/administration of the instance in a cloud environment. Experience creating customized workflows at scale, from individual projects to large programs, and portfolios. (Open Ended Question) * Describe your experience providing administration, maintenance, and support for PMWeb or similar construction project management application (Procore, e-Builder, Kahua, Co-Construct etc.). Experience in assisting and advising end users on correct usage of the system. Experience managing the scoping, design, and delivery of information technology programs and/or projects as needed. (Open Ended Question) * Provide your understanding and experience with engineering / construction programs and project controls processes, capital planning and budgeting process, and documentation control, construction, and contracts management processes. (Open Ended Question) * Describe your experience in integrating PMWeb or similar construction project management applications (Procore, e-Builder, Kahua, Co-Construct, etc.) with Microsoft technologies as well as other AEC (Architecture Engineering and Construction) applications and tools. (Open Ended Question) * Describe your experience with database technologies (MS SQL Server /Oracle), as well as ability to develop and visualize reports using Business Intelligence like Power BI, SQL Server Reporting Services. (Open Ended Question) * Do you have the ability to travel to more than one work location? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Sonoma County, CA
Santa Rosa, California, United States
Position Information Take Your IT Career to the Next Level! The Human Services Department (HSD) seeks a dynamic professional to become their next Human Services Network Operations Manager! Starting salary up to $ 77.03/ hour* ($ 160,770 /year) plus a competitive total compensation package! The Human Services Network Operations Manager (NetOps Manager) focuses on strategic and operational duties related to the HSD on premise computer network and cloud network infrastructure. They will be responsible for designing and defining the HSD network infrastructure strategy with a focus on enhanced resiliency and security. The NetOps Manager will have the ability to request funds from and influence the IT budget significantly and will execute the selection and implementation of enhanced network systems. They will consult with other IT Managers and department staff regarding impact analysis, solutions selection, and needs assessment as well. Additional responsibilities include: Overseeing staff work assignments and assigning work to staff accordingly Progressing on-site workload migration to MS Azure and other cloud hosted solutions Defining and evolving networking modalities, implementing network systems, and enhancing enterprise security posture Monitoring network health and security status and reacting to and remediating cyber security threats Ensuring alignment and cohesion with IT Operations Working with other business units to meet desired outcomes The NetOps Manager should have at least four years of progressive expert level hands-on and architectural experience with both traditional and hosted/cloud-based computer networking systems. The ideal candidate will also have significant experience with many of the following: Microsoft Azure/O365 administration Software Defined Networking and Software Defined Wide Area Networking Cisco Enterprise networking products and Dell/EMC server and storage products VMware hypervisor and virtual desktop products Palo Alto Networks firewalls and next generation firewalls Data backup and retention solutions Enterprise node and cloud security systems, enterprise Security Incident Event Management systems, the OSI 7-layer model, and enterprise telecommunications services Routing, switching, data center design and administration, and physical plant infrastructure Communicating complex systems information to technical staff and managers, both verbally and in writing Working in a fast-paced, ever-changing environment with multiple distractions Making decisions that improves and enhances overall operations with a focus on sustainability About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory . The Human Services Department is currently recruiting to fill a Human Services Network Operations Manager position. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Department Information Systems Manager. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of experience and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Experience: Four years of progressively responsible experience planning, developing and administering multiple, complex, information technology systems and applications, including one year of supervisory or lead responsibility for defining, planning and implementing automated information systems; and Education: The equivalent to graduation from a four-year college with major coursework in business analysis, project management, management information systems, computer science, statistics, or closely related field License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge of: IT policy and planning concepts, methods, and practices; customer service protocols; capabilities and limitations of various computer systems, including mainframe and personal computer based systems, LANs and WANs; the principles of information systems analysis and design especially related to multi-platform and networked applications; information system security technologies; general principles of office automation; various operating systems and related software used in operating departments; current and emerging technology principles, principles and techniques of project management. Working knowledge of: principles of computer programming in languages required to support the applications and systems utilized in the operating department; principles of data retrieval and reporting; requirements and methods of procurement, contract negotiation and preparation; cost benefit analysis methods; principles and practices of personnel management, employee supervision, and training. Ability to: develop strategic information technology plans; plan, organize, prioritize and delegate work; respond to changing needs and balance competing priorities; develop cost estimates and manage project costs; apply goals and objectives in responding to user requests related to the support, maintenance, and/or upgrade of computer information systems; train and develop staff; establish staff performance standards and evaluate performance; analyze information, develop alternative solutions, project consequences and implement solutions; establish metrics and associated systems performance measurement tools; formulate and modify policies and procedures; remain knowledgeable on the current technologies available; prepare and present reports, proposals, and other information; establish and maintain effective working relationships with department staff, other information systems staff, other agencies, and vendors or contractors; understand, interpret, and apply rules, regulations, ordinances and legislation related to operations; communicate effectively orally and in writing. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: MANAGEMENT* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Sep 07, 2024
Full Time
Position Information Take Your IT Career to the Next Level! The Human Services Department (HSD) seeks a dynamic professional to become their next Human Services Network Operations Manager! Starting salary up to $ 77.03/ hour* ($ 160,770 /year) plus a competitive total compensation package! The Human Services Network Operations Manager (NetOps Manager) focuses on strategic and operational duties related to the HSD on premise computer network and cloud network infrastructure. They will be responsible for designing and defining the HSD network infrastructure strategy with a focus on enhanced resiliency and security. The NetOps Manager will have the ability to request funds from and influence the IT budget significantly and will execute the selection and implementation of enhanced network systems. They will consult with other IT Managers and department staff regarding impact analysis, solutions selection, and needs assessment as well. Additional responsibilities include: Overseeing staff work assignments and assigning work to staff accordingly Progressing on-site workload migration to MS Azure and other cloud hosted solutions Defining and evolving networking modalities, implementing network systems, and enhancing enterprise security posture Monitoring network health and security status and reacting to and remediating cyber security threats Ensuring alignment and cohesion with IT Operations Working with other business units to meet desired outcomes The NetOps Manager should have at least four years of progressive expert level hands-on and architectural experience with both traditional and hosted/cloud-based computer networking systems. The ideal candidate will also have significant experience with many of the following: Microsoft Azure/O365 administration Software Defined Networking and Software Defined Wide Area Networking Cisco Enterprise networking products and Dell/EMC server and storage products VMware hypervisor and virtual desktop products Palo Alto Networks firewalls and next generation firewalls Data backup and retention solutions Enterprise node and cloud security systems, enterprise Security Incident Event Management systems, the OSI 7-layer model, and enterprise telecommunications services Routing, switching, data center design and administration, and physical plant infrastructure Communicating complex systems information to technical staff and managers, both verbally and in writing Working in a fast-paced, ever-changing environment with multiple distractions Making decisions that improves and enhances overall operations with a focus on sustainability About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory . The Human Services Department is currently recruiting to fill a Human Services Network Operations Manager position. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Department Information Systems Manager. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of experience and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Experience: Four years of progressively responsible experience planning, developing and administering multiple, complex, information technology systems and applications, including one year of supervisory or lead responsibility for defining, planning and implementing automated information systems; and Education: The equivalent to graduation from a four-year college with major coursework in business analysis, project management, management information systems, computer science, statistics, or closely related field License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge of: IT policy and planning concepts, methods, and practices; customer service protocols; capabilities and limitations of various computer systems, including mainframe and personal computer based systems, LANs and WANs; the principles of information systems analysis and design especially related to multi-platform and networked applications; information system security technologies; general principles of office automation; various operating systems and related software used in operating departments; current and emerging technology principles, principles and techniques of project management. Working knowledge of: principles of computer programming in languages required to support the applications and systems utilized in the operating department; principles of data retrieval and reporting; requirements and methods of procurement, contract negotiation and preparation; cost benefit analysis methods; principles and practices of personnel management, employee supervision, and training. Ability to: develop strategic information technology plans; plan, organize, prioritize and delegate work; respond to changing needs and balance competing priorities; develop cost estimates and manage project costs; apply goals and objectives in responding to user requests related to the support, maintenance, and/or upgrade of computer information systems; train and develop staff; establish staff performance standards and evaluate performance; analyze information, develop alternative solutions, project consequences and implement solutions; establish metrics and associated systems performance measurement tools; formulate and modify policies and procedures; remain knowledgeable on the current technologies available; prepare and present reports, proposals, and other information; establish and maintain effective working relationships with department staff, other information systems staff, other agencies, and vendors or contractors; understand, interpret, and apply rules, regulations, ordinances and legislation related to operations; communicate effectively orally and in writing. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: MANAGEMENT* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
City of Concord, CA
Concord, California, United States
Job Characteristics ***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Systems Manager The City of Concord is currently looking for an experienced IT professional to fill one Systems Manager vacancy in the Information Technology Department. The Information Technology Department The mission of the Information Technology Department is to ensure Concord’s technology portfolio provides the appropriate set of tools required for delivering high-quality services to internal departments, Concord residents, and other agencies in a consistent manner sustainable over the 10-year budget horizon. The Systems Manager will be a key contributor to providing high-quality support and coordination with all City business units, including the Police Department; and will enjoy using their extensive knowledge of IT security concepts and controls to protect the City's investment in IT technology and its data. What you will be doing: The Systems Manager develops, organizes, directs and administers the City's Information Technology systems, networks, and component services and programs in order to meet the City's required service level needs. This includes responsibility for the design, implementation, and administration of systems and technology that support the data systems networks for the City of Concord. We are looking for someone who: Has experience planning, developing, implementing, upgrading and supporting mission-critical enterprise networks and systems infrastructure Has experience working with Cisco Network Equipment, Microsoft Server systems, enterprise security, and VMware Is service-oriented, and is experienced in providing outstanding customer service to both internal and external customers Is a collaborative team player with the ability to lead small teams Has excellent verbal and written communication skills Has the ability to use good judgement, think analytically, and make sound recommendations Embraces and embodies the City's Mission, Vision and Values What we offer: The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following: Participation in CalPERS pension, tiered based on date of hire A variety of health care plans or a cash-in-lieu benefit of $200 if waiving coverage City-paid dental insurance; employee-paid vision insurance Vacation accruals starting at 15 days per year, 12 days of sick leave per year, 11 paid holidays per year, plus 80 hours of administrative leave per year available upon completion of probation Generous tuition reimbursement program 401(k) and 457 deferred compensation plans, including an employer paid contribution of 3% plus $2000 annually Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs Life insurance in the amount of twice the annual salary (up to $400,000 max) and disability insurance A wellness program that offers yoga and fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources Option for alternative work schedules (hybrid or 9/80), based on department approval The Community: Nestled in the foothills of Mt. Diablo, Concord is a major East Bay community located 29 miles east of San Francisco and 58 miles north of San Jose. With a population of almost 130,000 residents occupying an area of 31 square miles, Concord is the largest city in Contra Costa County. The City’s central location offers easy access to the entire Bay Area including Oakland, San Francisco, and the Silicon Valley. Concord has much to offer; its local lifestyle reflects a careful blending of the City’s early California heritage, along with modern planned development. It is a harmonious community of quiet neighborhoods, an excellent park system, convenient shopping centers, large preserves of open space, a state-of-the-art hospital, and a wide variety of restaurants. Additionally, diverse public and private educational opportunities for students of all ages are available in Concord. Concord residents enjoy a Mediterranean climate with warm, dry summers and mild winters. The ideal weather and natural beauty of Concord make the area ideal for visitors and locals seeking active outdoor activities. In Concord, where “Families Come First,” one is never far from a park or an open green space for active play or just relaxing. Todos Santos Plaza, the heart of downtown Concord, features a year-round Farmer’s Market, several seasonal and community celebrations, as well as serving as a wonderful outdoor space for all to enjoy. SELECTION PROCESS 1. Submit a completed City of Concord application online at www.cityofconcord.org . Only application materials submitted online during the filing period will be accepted. 2. All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to participate in a panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you. Conviction History and Background Investigation: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Appointments to this position are also subject to a polygraph and background investigation coordinated by the Concord Police Department. The following list describes some areas that are covered in the investigation. Your relatives, references, and acquaintances are asked to comment on your suitability for the position. The information supplied regarding your educational history is examined and verified. You must list a history of your residences. Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance. Military service records are subject to verification. The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you). Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process. If you have a history of recent or prolonged use of illegal controlled substances (i.e., Cocaine, Methamphetamine, Marijuana, etc.), you may be dismissed from the process. Deliberate misstatements or omissions can and often will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions. In fact, the number one reason individuals fail and/or are disqualified during the background investigation is because they deliberately withhold or misrepresent job-relevant information. Applicants must be truthful in all phases of the process and promptly submit documentation when requested. Examples of duties include, but are not limited to Manages the disaster recovery function to ensure daily backups are completed successfully and sufficient for restoring data and systems. Designs backup system configuration, monitors error logs and periodically tests the restore process.Manages and performs capacity planning to ensure systems and applications perform above specified service levels. Monitors disk storage utilization and system performance. Plans and administers the installation of additional storage / capacity as required. Monitors system performance using built-in and 3rd party monitoring tools to ensure systems are healthy and meet desired service levels and provides the Information Technology Manager - Operations with system capacity reports showing historical trends.Implements and administers facilities and reporting infrastructure to continuously monitor system event logs using systems management tools. Investigates error and warning messages, then plans and implements appropriate corrective actions to eliminate errors and unnecessary warnings.Ensures system configuration documentation is accurate, up to date and adequate for compliance and disaster recovery needs.Designs, plans and oversees disaster recovery and testing for network and systems equipment. Works with Applications staff and Operations Manager to develop and maintain Department and Organizational Disaster Recovery Plan.Maintains network and systems hardware equipment inventory, monitors firmware releases and schedules updates to firmware and corresponding configuration documentation.Designs and documents procedures for operational maintenance for Microsoft, VMware, Citrix, Cisco, VoIP and SAN/NAS storage systems. Monitors available firmware, operating system fixes and security patches and schedules updates.Facilitates the installation of new servers, equipment upgrades and enhancements and ensures systems are operationally ready and can be recovered before applications are installed and user can access the system.Oversees the provisioning of new virtual machines in VMware, storage and backups, ensuring the configuration is appropriate and complies with established standards and is well documented.Manages process for user and privileged user account and service account provisioning according to the department security policy.Confers with IT Managers and staff to design, monitor and enforce appropriate use of Active Directory.Ensures optimum functionality of security firewalls, threat prevention, identity services, URL filtering and endpoint protection, and coordinates deployment and configuration. Oversees security awareness program.Promptly and thoroughly investigates assigned trouble tickets and provides accurate explicit written information ensuring resolution meets defined service levels. Assists in training and mentoring support staff.Provides capacity analysis and product specification consulting services to project, applications and operations staff from requirements documents of sanctioned projects and budget planning.Maintains knowledge of new technology and the ongoing development of WANs, LANs, networks, systems and related hardware and software, and software applications; acquires and distributes pertinent information to user departments via supervisor.Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.Performs other work as assigned. Qualifications Knowledge, Skills, and Abilities A strong hands-on working knowledge of Microsoft Windows systems, Active Directory, VMware, and SAN and NAS storage technologies, as well as Cisco Routing and Switching, Security, Voice and Wireless systems. Knowledge of and familiarity with software development lifecycle processes and concepts; MCSE on Server Infrastructure or equivalent. Knowledge and expertise with SQL Server, Microsoft Exchange, and Citrix XenApp are also desired. Ability to give and receive direction across multiple levels of management and technical disciplines; perform root cause analysis and making accurate risk assessments; make sound decisions in short time frames under pressure in a complex technical environment; work some nights, weekends and holidays to ensure system uptime and availability; travel to the various facilities throughout the City of Concord; communicate efficiently, effectively and professionally; manage complex technical projects and technical staff. Superior skills in problem-solving, scripting and automation. Education : Possession of a Bachelor's Degree in computer science or a related field is required . Coursework in Server Systems Administration, Microsoft Operating Systems and product suites, Cisco networking systems and products, and related technologies is highly desirable. Experience : Five (5) years of progressively responsible experience in IT Operations, including at least three (3) years' experience using at least one server monitoring solution and supporting a Microsoft centric network environment with at least 200 concurrent users. The proven ability to manage, maintain, deploy and administer servers and system technologies that comprise a Microsoft, VMware, and Cisco centric network is highly desirable. Other A California Driver's License and a satisfactory driving record are conditions of initial and continued employment. Must successfully complete a background investigation as a condition of employment. The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees. For a complete overview, click here . Below is a brief listing of what the City offers: Dental & Vision Insurance Employee Assistance Program Health Insurance Holidays Life Insurance Pre-tax Savings Benefits Retiree Medical (3 levels based on date of hire) Retirement Program Short-term Disability*and Long-term Disability Social Security/Medicare Vacation & Sick Leave *Not available for sworn personnel. Closing Date/Time: 9/30/2024 11:59 PM Pacific
Aug 31, 2024
Full Time
Job Characteristics ***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Systems Manager The City of Concord is currently looking for an experienced IT professional to fill one Systems Manager vacancy in the Information Technology Department. The Information Technology Department The mission of the Information Technology Department is to ensure Concord’s technology portfolio provides the appropriate set of tools required for delivering high-quality services to internal departments, Concord residents, and other agencies in a consistent manner sustainable over the 10-year budget horizon. The Systems Manager will be a key contributor to providing high-quality support and coordination with all City business units, including the Police Department; and will enjoy using their extensive knowledge of IT security concepts and controls to protect the City's investment in IT technology and its data. What you will be doing: The Systems Manager develops, organizes, directs and administers the City's Information Technology systems, networks, and component services and programs in order to meet the City's required service level needs. This includes responsibility for the design, implementation, and administration of systems and technology that support the data systems networks for the City of Concord. We are looking for someone who: Has experience planning, developing, implementing, upgrading and supporting mission-critical enterprise networks and systems infrastructure Has experience working with Cisco Network Equipment, Microsoft Server systems, enterprise security, and VMware Is service-oriented, and is experienced in providing outstanding customer service to both internal and external customers Is a collaborative team player with the ability to lead small teams Has excellent verbal and written communication skills Has the ability to use good judgement, think analytically, and make sound recommendations Embraces and embodies the City's Mission, Vision and Values What we offer: The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following: Participation in CalPERS pension, tiered based on date of hire A variety of health care plans or a cash-in-lieu benefit of $200 if waiving coverage City-paid dental insurance; employee-paid vision insurance Vacation accruals starting at 15 days per year, 12 days of sick leave per year, 11 paid holidays per year, plus 80 hours of administrative leave per year available upon completion of probation Generous tuition reimbursement program 401(k) and 457 deferred compensation plans, including an employer paid contribution of 3% plus $2000 annually Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs Life insurance in the amount of twice the annual salary (up to $400,000 max) and disability insurance A wellness program that offers yoga and fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources Option for alternative work schedules (hybrid or 9/80), based on department approval The Community: Nestled in the foothills of Mt. Diablo, Concord is a major East Bay community located 29 miles east of San Francisco and 58 miles north of San Jose. With a population of almost 130,000 residents occupying an area of 31 square miles, Concord is the largest city in Contra Costa County. The City’s central location offers easy access to the entire Bay Area including Oakland, San Francisco, and the Silicon Valley. Concord has much to offer; its local lifestyle reflects a careful blending of the City’s early California heritage, along with modern planned development. It is a harmonious community of quiet neighborhoods, an excellent park system, convenient shopping centers, large preserves of open space, a state-of-the-art hospital, and a wide variety of restaurants. Additionally, diverse public and private educational opportunities for students of all ages are available in Concord. Concord residents enjoy a Mediterranean climate with warm, dry summers and mild winters. The ideal weather and natural beauty of Concord make the area ideal for visitors and locals seeking active outdoor activities. In Concord, where “Families Come First,” one is never far from a park or an open green space for active play or just relaxing. Todos Santos Plaza, the heart of downtown Concord, features a year-round Farmer’s Market, several seasonal and community celebrations, as well as serving as a wonderful outdoor space for all to enjoy. SELECTION PROCESS 1. Submit a completed City of Concord application online at www.cityofconcord.org . Only application materials submitted online during the filing period will be accepted. 2. All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to participate in a panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you. Conviction History and Background Investigation: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Appointments to this position are also subject to a polygraph and background investigation coordinated by the Concord Police Department. The following list describes some areas that are covered in the investigation. Your relatives, references, and acquaintances are asked to comment on your suitability for the position. The information supplied regarding your educational history is examined and verified. You must list a history of your residences. Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance. Military service records are subject to verification. The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you). Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process. If you have a history of recent or prolonged use of illegal controlled substances (i.e., Cocaine, Methamphetamine, Marijuana, etc.), you may be dismissed from the process. Deliberate misstatements or omissions can and often will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions. In fact, the number one reason individuals fail and/or are disqualified during the background investigation is because they deliberately withhold or misrepresent job-relevant information. Applicants must be truthful in all phases of the process and promptly submit documentation when requested. Examples of duties include, but are not limited to Manages the disaster recovery function to ensure daily backups are completed successfully and sufficient for restoring data and systems. Designs backup system configuration, monitors error logs and periodically tests the restore process.Manages and performs capacity planning to ensure systems and applications perform above specified service levels. Monitors disk storage utilization and system performance. Plans and administers the installation of additional storage / capacity as required. Monitors system performance using built-in and 3rd party monitoring tools to ensure systems are healthy and meet desired service levels and provides the Information Technology Manager - Operations with system capacity reports showing historical trends.Implements and administers facilities and reporting infrastructure to continuously monitor system event logs using systems management tools. Investigates error and warning messages, then plans and implements appropriate corrective actions to eliminate errors and unnecessary warnings.Ensures system configuration documentation is accurate, up to date and adequate for compliance and disaster recovery needs.Designs, plans and oversees disaster recovery and testing for network and systems equipment. Works with Applications staff and Operations Manager to develop and maintain Department and Organizational Disaster Recovery Plan.Maintains network and systems hardware equipment inventory, monitors firmware releases and schedules updates to firmware and corresponding configuration documentation.Designs and documents procedures for operational maintenance for Microsoft, VMware, Citrix, Cisco, VoIP and SAN/NAS storage systems. Monitors available firmware, operating system fixes and security patches and schedules updates.Facilitates the installation of new servers, equipment upgrades and enhancements and ensures systems are operationally ready and can be recovered before applications are installed and user can access the system.Oversees the provisioning of new virtual machines in VMware, storage and backups, ensuring the configuration is appropriate and complies with established standards and is well documented.Manages process for user and privileged user account and service account provisioning according to the department security policy.Confers with IT Managers and staff to design, monitor and enforce appropriate use of Active Directory.Ensures optimum functionality of security firewalls, threat prevention, identity services, URL filtering and endpoint protection, and coordinates deployment and configuration. Oversees security awareness program.Promptly and thoroughly investigates assigned trouble tickets and provides accurate explicit written information ensuring resolution meets defined service levels. Assists in training and mentoring support staff.Provides capacity analysis and product specification consulting services to project, applications and operations staff from requirements documents of sanctioned projects and budget planning.Maintains knowledge of new technology and the ongoing development of WANs, LANs, networks, systems and related hardware and software, and software applications; acquires and distributes pertinent information to user departments via supervisor.Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.Performs other work as assigned. Qualifications Knowledge, Skills, and Abilities A strong hands-on working knowledge of Microsoft Windows systems, Active Directory, VMware, and SAN and NAS storage technologies, as well as Cisco Routing and Switching, Security, Voice and Wireless systems. Knowledge of and familiarity with software development lifecycle processes and concepts; MCSE on Server Infrastructure or equivalent. Knowledge and expertise with SQL Server, Microsoft Exchange, and Citrix XenApp are also desired. Ability to give and receive direction across multiple levels of management and technical disciplines; perform root cause analysis and making accurate risk assessments; make sound decisions in short time frames under pressure in a complex technical environment; work some nights, weekends and holidays to ensure system uptime and availability; travel to the various facilities throughout the City of Concord; communicate efficiently, effectively and professionally; manage complex technical projects and technical staff. Superior skills in problem-solving, scripting and automation. Education : Possession of a Bachelor's Degree in computer science or a related field is required . Coursework in Server Systems Administration, Microsoft Operating Systems and product suites, Cisco networking systems and products, and related technologies is highly desirable. Experience : Five (5) years of progressively responsible experience in IT Operations, including at least three (3) years' experience using at least one server monitoring solution and supporting a Microsoft centric network environment with at least 200 concurrent users. The proven ability to manage, maintain, deploy and administer servers and system technologies that comprise a Microsoft, VMware, and Cisco centric network is highly desirable. Other A California Driver's License and a satisfactory driving record are conditions of initial and continued employment. Must successfully complete a background investigation as a condition of employment. The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees. For a complete overview, click here . Below is a brief listing of what the City offers: Dental & Vision Insurance Employee Assistance Program Health Insurance Holidays Life Insurance Pre-tax Savings Benefits Retiree Medical (3 levels based on date of hire) Retirement Program Short-term Disability*and Long-term Disability Social Security/Medicare Vacation & Sick Leave *Not available for sworn personnel. Closing Date/Time: 9/30/2024 11:59 PM Pacific
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Instructional Designer in Academic Technology SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Academic Technology Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm OR 9am - 6 pm Hybrid schedule-3 days a week on campus/2 days a week remote Anticipated Hiring Range $6,500.00 - $6,917.00 Per Month ($78,000.00 - $83,000.00 Annually) Salary is commensurate with experience. Position Summary Under the direction of the Assistant Vice President of Academic Technology, the Instructional Designer works within a team of instructional designers to provide support on the effective uses of academic technologies in teaching, learning, and scholarship. It supports the University’s commitment to student success, academic excellence, and equity-minded use of technology in teaching and learning. The position will work with SF State instructors and others to support the redesign or creation of well-designed courses and engaging, accessible course content delivered in an effective manner using available technology and digital tools. It works within the Teaching and Learning with Technology (TLT) team and colleagues within the Academic Technology (AT) unit to provide support to faculty, academic programs, and campus-wide instructional needs. Activities include instructional design, individual and group consultation, training/workshop development and delivery, instructional materials development, and user support. In addition, this position provides technical project coordination and support for academic technology initiatives, which may include faculty development programming, online curriculum development, and assessment support, and/or campus communications and outreach. Position Information Consultation and Support: - Provide consultations with instructors, departments and colleges on sound and evidence-based teaching and learning with technology strategies, using high-impact instructional design practices to increase student success. - Manage intake of support requests, service queues, and support engagement methods. Provide timely responses to requests, ongoing feedback, and follow-ups to support a transparent customer service process. - Develop and maintain self-help materials such as support documentation, media, or other methods to support course redesign and optimizing teaching in the context of the learning management system. - Aid faculty in researching campus-based technologies or tools that align with campus standards, compliance, and meet effective teaching and learning. Program and Initiative Support: - Provide direct support to California State University initiatives including Affordable Instructional Materials, Quality Online Teaching, and Course Match. - Assist in the development and delivery of campus-based programming or initiatives that address core needs for teaching and learning with technology. - Provide an instructional design perspective to academic technology projects that support teaching and learning environments. - Participate and provide support to CEETL faculty development initiatives offered in partnership with AT or which have a significant technology component. Training, Events, and Community: - Collaborate on the development of and deliver workshops, trainings, and institutes that advance effective use of technology in teaching and learning practices or address key outreach needs. - Promote exemplary use of technology in teaching and learning through multimodal campus outreach strategies that reach all instructors (tenure/tenure track, adjunct, teaching assistants) and create broad awareness of resources. - Participate in faculty communities related to the teaching and learning with technology; participate in the development and cultivation of specific community groups or topics. - Participate in the development and delivery of events including new faculty foundations, academic retreats, recognition activities, and special topic presentations. - Working as part of an internal team, provide guidance and input on the design and development of instructional support materials, user documentation, and other products that support the use of AT services, learning technologies, and instructional design principles. Other duties as assigned Minimum Qualifications - To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. - The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills Preferred Qualifications - Advanced degree in the field of Education, Instructional Technology, or related field and/or minimum 3 years’ experience in a higher educational context, providing training, support and/or curriculum development expertise to faculty and students, or equivalent; - Understanding and ability to apply Universal Design for Learning principles (and other effective instructional design approaches) in consultations and programming. - Experience developing and/or conducting formal training programs. - Experience with the Canvas Learning Management System in the context of teaching, support, or management; additional learning technologies, instructional content platforms, and other systems utilized to support teaching and learning. - Experience developing and conducting formal faculty and student training sessions. - Knowledge of Quality Matters and other online instruction rubrics, ability to consult and guide their use with instructors, and apply them to programming. - Ability to understand, analyze, and diagnose faculty, staff, and student needs and translate these needs into instructional solutions. - Ability to instruct faculty to integrate existing and emerging instructional and interactive technologies into their courses/programs. - Knowledge of accessibility principles particularly as it pertains to instructional materials, learning technologies, and course design. - Knowledge of instructional design theories and methodologies and ability to apply them. - Ability to perform research design using statistical methodology and application resources. - Strong organizational and writing skills. - Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements. Environmental/Physical/Special - Open office environment, classroom spaces, and on-campus facilities will be the venues for this position. Position works in on-campus venues and operations require on-premise engagements. - Requires carrying or lifting equipment to conduct field-based work in offices, labs, and a range of campus locations. - Requires mobility to install, remove or relocate equipment under desks or in tight spaces. - Ability to respond to emergency critical system outages or issues on some evenings, weekends, or holidays. - Work schedule may change at times to ensure delivery of campus services, and the work-week will be adjusted accordingly. Evening and weekend shifts may be required based on operational need on a rotating basis. - Academic Technology is a service unit that supports the entire campus community. In the interest of projecting a positive image to the constituents we serve, all employees must be professionally, neatly and appropriately attired for the work to be done Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: May 29 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Working Title Instructional Designer in Academic Technology SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Academic Technology Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm OR 9am - 6 pm Hybrid schedule-3 days a week on campus/2 days a week remote Anticipated Hiring Range $6,500.00 - $6,917.00 Per Month ($78,000.00 - $83,000.00 Annually) Salary is commensurate with experience. Position Summary Under the direction of the Assistant Vice President of Academic Technology, the Instructional Designer works within a team of instructional designers to provide support on the effective uses of academic technologies in teaching, learning, and scholarship. It supports the University’s commitment to student success, academic excellence, and equity-minded use of technology in teaching and learning. The position will work with SF State instructors and others to support the redesign or creation of well-designed courses and engaging, accessible course content delivered in an effective manner using available technology and digital tools. It works within the Teaching and Learning with Technology (TLT) team and colleagues within the Academic Technology (AT) unit to provide support to faculty, academic programs, and campus-wide instructional needs. Activities include instructional design, individual and group consultation, training/workshop development and delivery, instructional materials development, and user support. In addition, this position provides technical project coordination and support for academic technology initiatives, which may include faculty development programming, online curriculum development, and assessment support, and/or campus communications and outreach. Position Information Consultation and Support: - Provide consultations with instructors, departments and colleges on sound and evidence-based teaching and learning with technology strategies, using high-impact instructional design practices to increase student success. - Manage intake of support requests, service queues, and support engagement methods. Provide timely responses to requests, ongoing feedback, and follow-ups to support a transparent customer service process. - Develop and maintain self-help materials such as support documentation, media, or other methods to support course redesign and optimizing teaching in the context of the learning management system. - Aid faculty in researching campus-based technologies or tools that align with campus standards, compliance, and meet effective teaching and learning. Program and Initiative Support: - Provide direct support to California State University initiatives including Affordable Instructional Materials, Quality Online Teaching, and Course Match. - Assist in the development and delivery of campus-based programming or initiatives that address core needs for teaching and learning with technology. - Provide an instructional design perspective to academic technology projects that support teaching and learning environments. - Participate and provide support to CEETL faculty development initiatives offered in partnership with AT or which have a significant technology component. Training, Events, and Community: - Collaborate on the development of and deliver workshops, trainings, and institutes that advance effective use of technology in teaching and learning practices or address key outreach needs. - Promote exemplary use of technology in teaching and learning through multimodal campus outreach strategies that reach all instructors (tenure/tenure track, adjunct, teaching assistants) and create broad awareness of resources. - Participate in faculty communities related to the teaching and learning with technology; participate in the development and cultivation of specific community groups or topics. - Participate in the development and delivery of events including new faculty foundations, academic retreats, recognition activities, and special topic presentations. - Working as part of an internal team, provide guidance and input on the design and development of instructional support materials, user documentation, and other products that support the use of AT services, learning technologies, and instructional design principles. Other duties as assigned Minimum Qualifications - To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. - The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills Preferred Qualifications - Advanced degree in the field of Education, Instructional Technology, or related field and/or minimum 3 years’ experience in a higher educational context, providing training, support and/or curriculum development expertise to faculty and students, or equivalent; - Understanding and ability to apply Universal Design for Learning principles (and other effective instructional design approaches) in consultations and programming. - Experience developing and/or conducting formal training programs. - Experience with the Canvas Learning Management System in the context of teaching, support, or management; additional learning technologies, instructional content platforms, and other systems utilized to support teaching and learning. - Experience developing and conducting formal faculty and student training sessions. - Knowledge of Quality Matters and other online instruction rubrics, ability to consult and guide their use with instructors, and apply them to programming. - Ability to understand, analyze, and diagnose faculty, staff, and student needs and translate these needs into instructional solutions. - Ability to instruct faculty to integrate existing and emerging instructional and interactive technologies into their courses/programs. - Knowledge of accessibility principles particularly as it pertains to instructional materials, learning technologies, and course design. - Knowledge of instructional design theories and methodologies and ability to apply them. - Ability to perform research design using statistical methodology and application resources. - Strong organizational and writing skills. - Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements. Environmental/Physical/Special - Open office environment, classroom spaces, and on-campus facilities will be the venues for this position. Position works in on-campus venues and operations require on-premise engagements. - Requires carrying or lifting equipment to conduct field-based work in offices, labs, and a range of campus locations. - Requires mobility to install, remove or relocate equipment under desks or in tight spaces. - Ability to respond to emergency critical system outages or issues on some evenings, weekends, or holidays. - Work schedule may change at times to ensure delivery of campus services, and the work-week will be adjusted accordingly. Evening and weekend shifts may be required based on operational need on a rotating basis. - Academic Technology is a service unit that supports the entire campus community. In the interest of projecting a positive image to the constituents we serve, all employees must be professionally, neatly and appropriately attired for the work to be done Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: May 29 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF SAN JOSE
San Jose, California, United States
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. About the Department The City of San José is a place where we use civic technology to help our community thrive. As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology’s (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. Position Duties NOTE - The first review of applications was on Monday, August 5, 2024. We will conduct another round of application review on Tuesday, September 3, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 30, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of September 9, 2024. The City of San José is creating a civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on... This is an exciting opportunity under the Technical Infrastructure Division in the Information Technology Department (ITD). The Technical Infrastructure Division designs and engineers solutions that address and meet the City’s strategies built around Smart City initiatives, such as Digital Inclusion and Digital Equity, Public Wi-Fi expansion for Economic Development, Endpoint Modernization and virtualization, Multi-cloud frameworks, and digital analytics to support data-driven decisions. The Technical Infrastructure Division includes citywide wired and wireless network infrastructure, core server infrastructure, public and private cloud infrastructure, and hyper-converged infrastructure. The city seeks motivated engineering-level candidates who are energized by opportunities to maximize their potential by learning new technologies, designing and implementing solutions, and fulfilling smart city initiatives. Please note that the Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information: The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range including the 5% non-pensionable increase: Enterprise Information Technology Engineer I: $121,583.28 - $147,944.16 annually Enterprise Information Technology Engineer II: $128,812.32 - $156,942.24 annually The EITE I/II classifications are represented by the Municipal Employees' Federation (MEF) bargaining unit. Minimum Qualifications Education: EITE I: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. EITE II: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. Experience: EITE I: three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. EITE II: four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. Acceptable Substitutions: Two (2) years of related experience may be substituted for up to two (2) years of the education requirement License or Certificates: EITE I: Possession of an industry certification that demonstrates expertise in information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. EITE II : Possession and maintenance of a current (non-expired) industry certification* that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. *Until further notice, the minimum qualification for certification has been temporarily modified to allow successful candidates to obtain industry certification(s) within 6 months of hire. Other Qualifications Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - The ideal candidate must possess a combination of the following knowledge and experience: Ability to understand the complexities of enterprise infrastructure and how to leverage technologies for citywide benefits. Strong technical hands-on experience in designing, configuring, implementing, managing, troubleshooting, and administering current technologies such as: Layer 2 switching (VLAN) e.g. Spanning Tree; Advanced layer 3 routing e.g. Open Shortest Path First (OSPF) and/or Border Gateway Protocol (BGP); Network design and optimization; Enterprise Wi-Fi and wireless broadband; Quality of Service (QOS); Application load-balancing; Network security controls e.g. Extensible Authentication Protocol (EAP) and/or Remote Authentication Dial-In User Service (RADIUS); Software-Defined Networking (SDN) configuration and management; and/or, VMWare networking; NSX-T or NSX-V Ability to write and run scripts (e.g., Powershell, Python, etc.) is highly desirable Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Project Management - Requires familiarity with Agile Methodology to manage and lead technical projects. Ensures support for projects and implements agency goals and strategic objectives. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s). Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions . Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews , one of which may include a practical/writing exercise . You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov . Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage. For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website . You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership. Closing Date/Time: Continuous
Aug 30, 2024
Full Time
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. About the Department The City of San José is a place where we use civic technology to help our community thrive. As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology’s (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. Position Duties NOTE - The first review of applications was on Monday, August 5, 2024. We will conduct another round of application review on Tuesday, September 3, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 30, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of September 9, 2024. The City of San José is creating a civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on... This is an exciting opportunity under the Technical Infrastructure Division in the Information Technology Department (ITD). The Technical Infrastructure Division designs and engineers solutions that address and meet the City’s strategies built around Smart City initiatives, such as Digital Inclusion and Digital Equity, Public Wi-Fi expansion for Economic Development, Endpoint Modernization and virtualization, Multi-cloud frameworks, and digital analytics to support data-driven decisions. The Technical Infrastructure Division includes citywide wired and wireless network infrastructure, core server infrastructure, public and private cloud infrastructure, and hyper-converged infrastructure. The city seeks motivated engineering-level candidates who are energized by opportunities to maximize their potential by learning new technologies, designing and implementing solutions, and fulfilling smart city initiatives. Please note that the Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information: The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range including the 5% non-pensionable increase: Enterprise Information Technology Engineer I: $121,583.28 - $147,944.16 annually Enterprise Information Technology Engineer II: $128,812.32 - $156,942.24 annually The EITE I/II classifications are represented by the Municipal Employees' Federation (MEF) bargaining unit. Minimum Qualifications Education: EITE I: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. EITE II: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. Experience: EITE I: three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. EITE II: four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. Acceptable Substitutions: Two (2) years of related experience may be substituted for up to two (2) years of the education requirement License or Certificates: EITE I: Possession of an industry certification that demonstrates expertise in information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. EITE II : Possession and maintenance of a current (non-expired) industry certification* that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. *Until further notice, the minimum qualification for certification has been temporarily modified to allow successful candidates to obtain industry certification(s) within 6 months of hire. Other Qualifications Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - The ideal candidate must possess a combination of the following knowledge and experience: Ability to understand the complexities of enterprise infrastructure and how to leverage technologies for citywide benefits. Strong technical hands-on experience in designing, configuring, implementing, managing, troubleshooting, and administering current technologies such as: Layer 2 switching (VLAN) e.g. Spanning Tree; Advanced layer 3 routing e.g. Open Shortest Path First (OSPF) and/or Border Gateway Protocol (BGP); Network design and optimization; Enterprise Wi-Fi and wireless broadband; Quality of Service (QOS); Application load-balancing; Network security controls e.g. Extensible Authentication Protocol (EAP) and/or Remote Authentication Dial-In User Service (RADIUS); Software-Defined Networking (SDN) configuration and management; and/or, VMWare networking; NSX-T or NSX-V Ability to write and run scripts (e.g., Powershell, Python, etc.) is highly desirable Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Project Management - Requires familiarity with Agile Methodology to manage and lead technical projects. Ensures support for projects and implements agency goals and strategic objectives. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s). Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions . Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews , one of which may include a practical/writing exercise . You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov . Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage. For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website . You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership. Closing Date/Time: Continuous
California State University (CSU) Chancellor's Office
401 Golden Shore, Long Beach, CA 90802, USA
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of IT Support - Multi-Media Specialist . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,250 per month, commensurate with qualifications and experience. The salary range for this classification is $ 4,912 to $12,124 per month. Classification Information Technology Consultant - Career Position Information The California State University, Office of the Chancellor, is seeking an IT Support - Multi-Media Specialist to provide audio-visual, computing, and multimedia technology support, operation, maintenance, training, and development for the Chancellor’s Office clients. The Multimedia Specialist provides subject matter expertise and technology support for onsite, offsite, and virtual web video streaming, web conferencing, and live production events. This position performs programming and application integration work. This position provides after-hours coverage and on-call support as required. IT Support Center help desk ticketing, monitoring, technical support, training, and coverage are also required in this position. Responsibilities Under the general direction of the Director, IT Support Center Services , the IT Support - Multi-Media Specialist will: -Provide Chancellor’s Office end-user technical support, including setup, configuration, operation, and troubleshooting, for audio-visual multimedia technologies and user computing devices, including Chancellor’s Office multimedia equipment, laptops, and mobile devices. -Provide support for integrated AV technology support, including complex design, planning, build, development, systems coding and programming, testing, vendor relations, operations, maintenance, reporting, logistics, implementation, and commissioning. -Perform technical programming of various complex, integrated multimedia systems and develop appropriate integrations between multimedia systems and other technology applications. -Support advanced AV system operation, troubleshooting, scheduled maintenance, inventory, software and hardware updates, technical troubleshooting and testing with other departments, inventory management, and reporting. Field repair of hardware, software, wiring, data, and connection terminations. -Provide sophisticated, technical event AV support, including onsite/offsite at the Chancellor’s Office and various other locations, for a variety of audiovisual and other multimedia technologies. -Perform multifaceted technical event planning, logistics, and transport; equipment setup and breakdown; testing; video and audio production work; web and live streaming setup and operations and troubleshooting; lighting, ticket handling, reporting, inventory control, and other expert support as required. -Coordinate with outside vendors for external services such as transcription, streaming, subscriptions, equipment rental, maintenance, and service. -Provide technical support, operations, training, and administration of multimedia web-integrated technologies for Chancellor’s Office clients, including web conferencing, webinars, video conferencing, web phones, reservations, remote room controls, and other internet-based communications. -Assist in scheduling, coordination, support, training, troubleshooting, documentation, administration, system maintenance and updates, account handling, ticket handling, usage reporting, and future technology planning. -Develop and document processes and procedures to support end users and the department staffing. -Develop and deliver both end-user and technical staff training and documentation. Train ITSC student assistants to support the ITSC and MMS teams. -Define, implement, and ensure proper equipment storage and security. -Maintain inventory and property management in accordance with CSU policy, working with ITS Administration and other Chancellor’s Office staff as needed. -Provide technical support to executives when needed, particularly when at offsite events where the primary technical support resources are not present. -In addition, the incumbent is responsible for keeping current in the industry including technology changes, trends, and best practices. -The incumbent is also responsible for addressing any concerns regarding technical operations with the appropriate supervisor. -Other duties as assigned. Qualifications This position requires: -A Bachelor's degree in a related field is preferred, or an equivalent combination of education and related experience. -2+ years of related experience, including multimedia IT support, is required. -2+ years of Digital Media / Multimedia production experience required. -2+ years of experience in AV integration systems installation and programming. -2+ years of experience using PC life cycle management tools for software deployment and system imaging preferred. -2+ years of significant experience using software deployment platforms, asset, and license management preferred. -ITIL Foundation Certification preferred. -Crestron Masters Technology Architect certification or equivalent knowledge. -Specialized technical certification such as Q-Sys, Dante, or equivalent knowledge. Technical Skills -Experience and proficiency in the use, operation, service, programing, and troubleshooting of various computing and audio-visual equipment systems required. -Experience and proficiency in wire and line integration and troubleshooting, including AV systems and networking line and signal terminations, electronics soldering, wire organization, management, planning, drafting, integration, installation, testing, troubleshooting, and repair. -Experience and proficiency in web conferencing and streaming (coordination, scheduling, and technical troubleshooting) of high-profile meetings and events required. -Experience and strong proficiency with cloud-based web conferencing technology are required for small and large interactive events. -Experience and proficiency in video conferencing setup design (lighting/camera/sound), coordination, scheduling, and technology maintenance and troubleshooting required. -Experience and proficiency in ServiceNow or similar ticketing systems are preferred. -Proficiency in Microsoft Windows and Apple's current OS operating systems preferred. -Proficiency in Microsoft Office Productivity Suite (Word, Excel, PowerPoint, Outlook, Visio, Project) preferred. -Proficiency in manipulating Microsoft registry components preferred. -Expertise in computer and device networking and experience with routers, switches, iOS and Android devices preferred. -Advanced knowledge of current best practices in troubleshooting Windows and Apple operating systems and related user devices preferred. -Audio / Video / Graphics editing with software including but not limited to Adobe, Premiere, Photoshop, and non-linear editing (NLE) video software. Communication & People Skills -Solid written communication skills are necessary to provide accurate technical documentation. -Understand customer service and team skills to support an environment that motivates others and helps build morale. -Ability to think technically and effectively communicate with various users in layman’s terms during client support and training. -Works effectively and cooperatively with other team members to achieve goals and develop and maintain working relationships. -Uses effective communication and listening skills to work with others and problem-solve. -Ability to quickly gather information from and disseminate information to the appropriate parties. Analytical Skills -Ability to assist in methodically troubleshooting and identifying problems, acting appropriately under pressure. -Develop practical and thorough solutions to address all aspects of identified problems. -Identifies problems and uses appropriate sources to research technical problems. -Ability to independently apply technical judgment to standard applications and systems. Project Management Skills -Ability to track and document information between multiple parties. -Experience in coordinating resource requirements. -Attention to detail and solid organizational skills are necessary. -Ability to schedule and prioritize in order to meet deadlines. -Ability to work independently with little supervision. -Exceptional organizational skills -Ability to interact and coordinate with vendors. Application Period Priority consideration will be given to candidates who apply by July 11, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Jun 27 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jun 28, 2024
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of IT Support - Multi-Media Specialist . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,250 per month, commensurate with qualifications and experience. The salary range for this classification is $ 4,912 to $12,124 per month. Classification Information Technology Consultant - Career Position Information The California State University, Office of the Chancellor, is seeking an IT Support - Multi-Media Specialist to provide audio-visual, computing, and multimedia technology support, operation, maintenance, training, and development for the Chancellor’s Office clients. The Multimedia Specialist provides subject matter expertise and technology support for onsite, offsite, and virtual web video streaming, web conferencing, and live production events. This position performs programming and application integration work. This position provides after-hours coverage and on-call support as required. IT Support Center help desk ticketing, monitoring, technical support, training, and coverage are also required in this position. Responsibilities Under the general direction of the Director, IT Support Center Services , the IT Support - Multi-Media Specialist will: -Provide Chancellor’s Office end-user technical support, including setup, configuration, operation, and troubleshooting, for audio-visual multimedia technologies and user computing devices, including Chancellor’s Office multimedia equipment, laptops, and mobile devices. -Provide support for integrated AV technology support, including complex design, planning, build, development, systems coding and programming, testing, vendor relations, operations, maintenance, reporting, logistics, implementation, and commissioning. -Perform technical programming of various complex, integrated multimedia systems and develop appropriate integrations between multimedia systems and other technology applications. -Support advanced AV system operation, troubleshooting, scheduled maintenance, inventory, software and hardware updates, technical troubleshooting and testing with other departments, inventory management, and reporting. Field repair of hardware, software, wiring, data, and connection terminations. -Provide sophisticated, technical event AV support, including onsite/offsite at the Chancellor’s Office and various other locations, for a variety of audiovisual and other multimedia technologies. -Perform multifaceted technical event planning, logistics, and transport; equipment setup and breakdown; testing; video and audio production work; web and live streaming setup and operations and troubleshooting; lighting, ticket handling, reporting, inventory control, and other expert support as required. -Coordinate with outside vendors for external services such as transcription, streaming, subscriptions, equipment rental, maintenance, and service. -Provide technical support, operations, training, and administration of multimedia web-integrated technologies for Chancellor’s Office clients, including web conferencing, webinars, video conferencing, web phones, reservations, remote room controls, and other internet-based communications. -Assist in scheduling, coordination, support, training, troubleshooting, documentation, administration, system maintenance and updates, account handling, ticket handling, usage reporting, and future technology planning. -Develop and document processes and procedures to support end users and the department staffing. -Develop and deliver both end-user and technical staff training and documentation. Train ITSC student assistants to support the ITSC and MMS teams. -Define, implement, and ensure proper equipment storage and security. -Maintain inventory and property management in accordance with CSU policy, working with ITS Administration and other Chancellor’s Office staff as needed. -Provide technical support to executives when needed, particularly when at offsite events where the primary technical support resources are not present. -In addition, the incumbent is responsible for keeping current in the industry including technology changes, trends, and best practices. -The incumbent is also responsible for addressing any concerns regarding technical operations with the appropriate supervisor. -Other duties as assigned. Qualifications This position requires: -A Bachelor's degree in a related field is preferred, or an equivalent combination of education and related experience. -2+ years of related experience, including multimedia IT support, is required. -2+ years of Digital Media / Multimedia production experience required. -2+ years of experience in AV integration systems installation and programming. -2+ years of experience using PC life cycle management tools for software deployment and system imaging preferred. -2+ years of significant experience using software deployment platforms, asset, and license management preferred. -ITIL Foundation Certification preferred. -Crestron Masters Technology Architect certification or equivalent knowledge. -Specialized technical certification such as Q-Sys, Dante, or equivalent knowledge. Technical Skills -Experience and proficiency in the use, operation, service, programing, and troubleshooting of various computing and audio-visual equipment systems required. -Experience and proficiency in wire and line integration and troubleshooting, including AV systems and networking line and signal terminations, electronics soldering, wire organization, management, planning, drafting, integration, installation, testing, troubleshooting, and repair. -Experience and proficiency in web conferencing and streaming (coordination, scheduling, and technical troubleshooting) of high-profile meetings and events required. -Experience and strong proficiency with cloud-based web conferencing technology are required for small and large interactive events. -Experience and proficiency in video conferencing setup design (lighting/camera/sound), coordination, scheduling, and technology maintenance and troubleshooting required. -Experience and proficiency in ServiceNow or similar ticketing systems are preferred. -Proficiency in Microsoft Windows and Apple's current OS operating systems preferred. -Proficiency in Microsoft Office Productivity Suite (Word, Excel, PowerPoint, Outlook, Visio, Project) preferred. -Proficiency in manipulating Microsoft registry components preferred. -Expertise in computer and device networking and experience with routers, switches, iOS and Android devices preferred. -Advanced knowledge of current best practices in troubleshooting Windows and Apple operating systems and related user devices preferred. -Audio / Video / Graphics editing with software including but not limited to Adobe, Premiere, Photoshop, and non-linear editing (NLE) video software. Communication & People Skills -Solid written communication skills are necessary to provide accurate technical documentation. -Understand customer service and team skills to support an environment that motivates others and helps build morale. -Ability to think technically and effectively communicate with various users in layman’s terms during client support and training. -Works effectively and cooperatively with other team members to achieve goals and develop and maintain working relationships. -Uses effective communication and listening skills to work with others and problem-solve. -Ability to quickly gather information from and disseminate information to the appropriate parties. Analytical Skills -Ability to assist in methodically troubleshooting and identifying problems, acting appropriately under pressure. -Develop practical and thorough solutions to address all aspects of identified problems. -Identifies problems and uses appropriate sources to research technical problems. -Ability to independently apply technical judgment to standard applications and systems. Project Management Skills -Ability to track and document information between multiple parties. -Experience in coordinating resource requirements. -Attention to detail and solid organizational skills are necessary. -Ability to schedule and prioritize in order to meet deadlines. -Ability to work independently with little supervision. -Exceptional organizational skills -Ability to interact and coordinate with vendors. Application Period Priority consideration will be given to candidates who apply by July 11, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Jun 27 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Minimum Qualifications Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience Experience may substitute for education up to two (2) years Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Austin Energy is seeking an IT Infrastructure Engineer to join the IT Network LAN & Telecom team to provide support for all aspects of the Unified Communications services the team supports. The position’s responsibilities include operational, hands-on support of all aspects of the unified communications infrastructure the team manages, including the configuration, installation, maintenance, patching, troubleshooting, and decommissioning of collaboration services infrastructure. The engineer’s duties include contributing to designing, implementing, managing, and maintaining a highly complex, secure, and reliable collaboration infrastructure, documenting and troubleshooting network components, and using experience to recommend new technologies and solutions. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions. This position requires a criminal and NERC background investigation. The primary duties of the position: Ensure compliance with all security policies, procedures, and standards to regulatory standards. Administer and build collaboration systems. Contributed to compliance duties such as security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges. Administer modeling software and review business rules for access. Troubleshoot advanced systems/topologies/storage and support critical customers in a utility environment. Provide collaborative input to infrastructure planning and design. Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations. IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. DRIVING REQUIREMENT : This position requires a Class C driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. CRITICAL : This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Pay Range Commensurate Hours Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (40-hour work week). Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures. This position requires on-call assignments, which might result in a call back to work. Infrastructure team members must be onsite a minimum of twice a week. Job Close Date 10/03/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Experience: Experience supporting, implementing, operating, managing, monitoring, documenting, and troubleshooting basic collaboration infrastructure: Cisco Call Manager Cisco Unity Cisco Emergency Responder Cisco Instant Messaging and Presence (IM&P) Cisco Unified Contact Center Express (UCCx) Experience supporting, implementing, operating, managing, monitoring, documenting, and troubleshooting advanced collaboration infrastructure: SIP Trunk Cisco Webex (Webex application and Jabber) Cisco Webex Expressways Audio Recording VoIP/ SIP telephones Cisco Voice Gateways Knowledge of procedures related to regulatory controls, such as North American Electric Reliability ( NERC ) regulations, Critical Infrastructure Protection ( CIP ), Occupational Safety and Health Administration ( OSHA ), Federal Information Security Management Act ( FISMA ), Sarbanes-Oxley Act ( SOX ), National Institute of Standards and Technology ( NIST ), or others. Experience creating and maintaining documentation. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Maintains, monitors, and supports the infrastructure environment and/or facilities. Works on one or more base work initiatives. Follows defined procedures to monitor systems and resolve problems. May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility. May participate in short- term planning efforts and business needs analysis with stakeholders and IT groups. Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes and performs a health check based on checklists. Monitors system-operating capacity in terms of disk space, storage, and CPU utilization and hardware/software activities and resource utilization for capacity planning. Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements. Provides Tier III support and is part of the on-call rotation. Occasional travel may be required. Troubleshoots problems by analyzing root causes and evaluating multiple options. Monitors ticketing queue and responds to service requests or incidents. Develops scripted solutions and automation. Coordinates installation and maintenance work with outside vendors as needed. Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented. Systems Discipline Additional Duties and Responsibilities Installs, configures and maintains virtual and physical server and software components. Collects and maintains tracking and configuration documentation and plans. Administers, creates and updates access permissions for system accounts for enterprise systems. Administers Azure, Active Directory, Microsoft 365 at the enterprise level. Administers SANs. Installs and configures new storage systems. Network Discipline Additional Duties and Responsibilities Installs, configures, and maintains approved telecom/network hardware and software components. Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols. Implements predetermined telecom/network software or hardware changes. Establishes WAN , LAN , device profiles, device environments, directories, and security for networks being installed. Provides support for connectivity or related network/communication issues for the user community. Monitors installed network and telecom equipment. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Open Systems Interconnection model ( OSI model). Knowledge of Directory Services (e.g., Windows Active Directory, Azure AD, LDAP ) and Internet Protocols (e.g., DNS , HTTP , SMTP , SSL ). Knowledge of firewall configuration and management. Knowledge of various network types (e.g., LAN , WAN and WLAN ). Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables. Knowledge of cloud infrastructure, hybrid cloud models, and platform services. Knowledge of performing traffic engineering analysis on network facilities. Knowledge of network services and networks such as TCP /IP, OSPF and EIGRP . Skill in IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills. Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology. Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure. Ability to manage several projects simultaneously from design to implementation. Ability to recommend solutions for improving the overall network health by assessing overall effectiveness. Ability to secure systems by establishing and enforcing policies. Ability to work comfortably in a fast-paced environment. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Infrastructure Engineer position are: Two (2) years of education from an accredited college or university with major course work in a field related to the job plus two (2) years of related experience in a focused technology. Experience may substitute for education up to two (2) years. Do you meet these minimum qualifications? Yes No * Please describe how your education and experience relate to this position. (Open Ended Question) * Please describe your most recent support of a complex collaboration infrastructure, the functions of the technologies utilized, and your familiarity with those technologies. Please include the employer(s) and the job titles within your application where you gained this experience. (Open Ended Question) * Are you willing to accept call-back and/or on-call assignments? Yes No * This position requires you to lift up to 50lbs with or without reasonable accommodations. Are you able to meet this requirement? Yes No * This position requires a Class C Texas Driver’s License. Do you have a Class C Texas Driver’s License or if selected for this position, do you have the ability to acquire a Class C Texas Driver’s License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation(DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? yes no * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Optional Documents
Sep 20, 2024
Full Time
Minimum Qualifications Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience Experience may substitute for education up to two (2) years Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Austin Energy is seeking an IT Infrastructure Engineer to join the IT Network LAN & Telecom team to provide support for all aspects of the Unified Communications services the team supports. The position’s responsibilities include operational, hands-on support of all aspects of the unified communications infrastructure the team manages, including the configuration, installation, maintenance, patching, troubleshooting, and decommissioning of collaboration services infrastructure. The engineer’s duties include contributing to designing, implementing, managing, and maintaining a highly complex, secure, and reliable collaboration infrastructure, documenting and troubleshooting network components, and using experience to recommend new technologies and solutions. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions. This position requires a criminal and NERC background investigation. The primary duties of the position: Ensure compliance with all security policies, procedures, and standards to regulatory standards. Administer and build collaboration systems. Contributed to compliance duties such as security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges. Administer modeling software and review business rules for access. Troubleshoot advanced systems/topologies/storage and support critical customers in a utility environment. Provide collaborative input to infrastructure planning and design. Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations. IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. DRIVING REQUIREMENT : This position requires a Class C driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. CRITICAL : This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Pay Range Commensurate Hours Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (40-hour work week). Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures. This position requires on-call assignments, which might result in a call back to work. Infrastructure team members must be onsite a minimum of twice a week. Job Close Date 10/03/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Experience: Experience supporting, implementing, operating, managing, monitoring, documenting, and troubleshooting basic collaboration infrastructure: Cisco Call Manager Cisco Unity Cisco Emergency Responder Cisco Instant Messaging and Presence (IM&P) Cisco Unified Contact Center Express (UCCx) Experience supporting, implementing, operating, managing, monitoring, documenting, and troubleshooting advanced collaboration infrastructure: SIP Trunk Cisco Webex (Webex application and Jabber) Cisco Webex Expressways Audio Recording VoIP/ SIP telephones Cisco Voice Gateways Knowledge of procedures related to regulatory controls, such as North American Electric Reliability ( NERC ) regulations, Critical Infrastructure Protection ( CIP ), Occupational Safety and Health Administration ( OSHA ), Federal Information Security Management Act ( FISMA ), Sarbanes-Oxley Act ( SOX ), National Institute of Standards and Technology ( NIST ), or others. Experience creating and maintaining documentation. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Maintains, monitors, and supports the infrastructure environment and/or facilities. Works on one or more base work initiatives. Follows defined procedures to monitor systems and resolve problems. May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility. May participate in short- term planning efforts and business needs analysis with stakeholders and IT groups. Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes and performs a health check based on checklists. Monitors system-operating capacity in terms of disk space, storage, and CPU utilization and hardware/software activities and resource utilization for capacity planning. Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements. Provides Tier III support and is part of the on-call rotation. Occasional travel may be required. Troubleshoots problems by analyzing root causes and evaluating multiple options. Monitors ticketing queue and responds to service requests or incidents. Develops scripted solutions and automation. Coordinates installation and maintenance work with outside vendors as needed. Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented. Systems Discipline Additional Duties and Responsibilities Installs, configures and maintains virtual and physical server and software components. Collects and maintains tracking and configuration documentation and plans. Administers, creates and updates access permissions for system accounts for enterprise systems. Administers Azure, Active Directory, Microsoft 365 at the enterprise level. Administers SANs. Installs and configures new storage systems. Network Discipline Additional Duties and Responsibilities Installs, configures, and maintains approved telecom/network hardware and software components. Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols. Implements predetermined telecom/network software or hardware changes. Establishes WAN , LAN , device profiles, device environments, directories, and security for networks being installed. Provides support for connectivity or related network/communication issues for the user community. Monitors installed network and telecom equipment. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Open Systems Interconnection model ( OSI model). Knowledge of Directory Services (e.g., Windows Active Directory, Azure AD, LDAP ) and Internet Protocols (e.g., DNS , HTTP , SMTP , SSL ). Knowledge of firewall configuration and management. Knowledge of various network types (e.g., LAN , WAN and WLAN ). Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables. Knowledge of cloud infrastructure, hybrid cloud models, and platform services. Knowledge of performing traffic engineering analysis on network facilities. Knowledge of network services and networks such as TCP /IP, OSPF and EIGRP . Skill in IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills. Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology. Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure. Ability to manage several projects simultaneously from design to implementation. Ability to recommend solutions for improving the overall network health by assessing overall effectiveness. Ability to secure systems by establishing and enforcing policies. Ability to work comfortably in a fast-paced environment. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Infrastructure Engineer position are: Two (2) years of education from an accredited college or university with major course work in a field related to the job plus two (2) years of related experience in a focused technology. Experience may substitute for education up to two (2) years. Do you meet these minimum qualifications? Yes No * Please describe how your education and experience relate to this position. (Open Ended Question) * Please describe your most recent support of a complex collaboration infrastructure, the functions of the technologies utilized, and your familiarity with those technologies. Please include the employer(s) and the job titles within your application where you gained this experience. (Open Ended Question) * Are you willing to accept call-back and/or on-call assignments? Yes No * This position requires you to lift up to 50lbs with or without reasonable accommodations. Are you able to meet this requirement? Yes No * This position requires a Class C Texas Driver’s License. Do you have a Class C Texas Driver’s License or if selected for this position, do you have the ability to acquire a Class C Texas Driver’s License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation(DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? yes no * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Optional Documents
Requirements MOS CODES: NONE Education and Experience : Bachelor's Degree or higher in Information Systems, Computer Science, Computer Engineering or related field and four (4) years of public safety technologies systems experience or an Associate's Degree in Computer Information Systems, Microcomputer Technology or a related field, and eight (8) years of public safety technologies systems experience. Licenses and Certificates : Valid Texas Class "C" Driver's License or equivalent from another state by time of appointment. General Purpose Under general direction, plan, develop, maintain and control the public safety technologies systems. Typical Duties Manage, plan, develop, integrate and evaluate the customization, installation and maintenance of the public safety specialized systems. Involves: Assure and control the wireless communication equipment quality, stability and optimization based on data reported from the Network Operations Center (NOC). Collect and analyze data from the NOC and plan for the performance of routine maintenance. Develop and maintain a disaster recovery plan for managed systems. Develop and control the IT security on the public safety specialized systems. Control the public safety vehicles wireless network stability after launch of new systems and/or upgrades to the systems. Lead and direct the development of short and long-range plans related to the public safety specialized systems. Involves: Collect, interpret and prepare data for studies, reports and make recommendations to management. Coordinate activities between departments and agencies as required. Provide professional advice to department heads and top management as required. Assist the IT executive management with the procurement of hardware, software and maintenance of the public safety specialized systems. Assist with audits of such IT system. Supervise assigned personnel. Involves: Schedule, assign, check and evaluate work. Enforce personnel rules and regulations, standards of conduct, work attendance, and safe working practices. Counsel, motivate and maintain harmonious working relationships among subordinates. Recommend salary adjustments, discipline and termination of employees. Prepare and review performance evaluations. Interview applicants and recommend selection, and changes in staffing levels and job designs. Perform miscellaneous related professional and managerial functions as required. General Information For a complete job specification click here . Please note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: This is a new advertisement for Public Safety Technology Manager . You must apply if you are still interested in this position. Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. Determined by agreement Closing Date/Time: Continuous
Jul 14, 2024
Full Time
Requirements MOS CODES: NONE Education and Experience : Bachelor's Degree or higher in Information Systems, Computer Science, Computer Engineering or related field and four (4) years of public safety technologies systems experience or an Associate's Degree in Computer Information Systems, Microcomputer Technology or a related field, and eight (8) years of public safety technologies systems experience. Licenses and Certificates : Valid Texas Class "C" Driver's License or equivalent from another state by time of appointment. General Purpose Under general direction, plan, develop, maintain and control the public safety technologies systems. Typical Duties Manage, plan, develop, integrate and evaluate the customization, installation and maintenance of the public safety specialized systems. Involves: Assure and control the wireless communication equipment quality, stability and optimization based on data reported from the Network Operations Center (NOC). Collect and analyze data from the NOC and plan for the performance of routine maintenance. Develop and maintain a disaster recovery plan for managed systems. Develop and control the IT security on the public safety specialized systems. Control the public safety vehicles wireless network stability after launch of new systems and/or upgrades to the systems. Lead and direct the development of short and long-range plans related to the public safety specialized systems. Involves: Collect, interpret and prepare data for studies, reports and make recommendations to management. Coordinate activities between departments and agencies as required. Provide professional advice to department heads and top management as required. Assist the IT executive management with the procurement of hardware, software and maintenance of the public safety specialized systems. Assist with audits of such IT system. Supervise assigned personnel. Involves: Schedule, assign, check and evaluate work. Enforce personnel rules and regulations, standards of conduct, work attendance, and safe working practices. Counsel, motivate and maintain harmonious working relationships among subordinates. Recommend salary adjustments, discipline and termination of employees. Prepare and review performance evaluations. Interview applicants and recommend selection, and changes in staffing levels and job designs. Perform miscellaneous related professional and managerial functions as required. General Information For a complete job specification click here . Please note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: This is a new advertisement for Public Safety Technology Manager . You must apply if you are still interested in this position. Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. Determined by agreement Closing Date/Time: Continuous
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Associate Director of Service Management Administrator Level This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of Service Management. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Service Management Appointment Type At-Will Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $9,500.00 - $10,808.00 Per Month ($114,000.00 - $129,696.00 Annually) Salary is commensurate with experience. Position Summary The incumbent is responsible for managing the daily operations of staff in the help desk, endpoint management, and service management teams. The responsibilities include assigning service tickets, network connectivity, staff management, and process improvement. This role is responsible for coordinating with University Housing to ensure that all residents have reliable and secure access to network services. In addition to coordinate with University Housing leadership to assist with the planning and implementation of their technology initiatives. The incumbent shall play an active role in guiding the ITS endpoint management function. In this capacity, the incumbent shall provide project leadership and subject matter expertise to the Endpoint Management team that administers and supports Windows and Apple systems. The incumbent shall work with the Endpoint Management team to develop and implement endpoint management infrastructure, security policies, and wide scale application and OS deployments. Position Information The Associate Director of Service Management responsibilities include: IT Service Management Planning and Innovation Work with the ITS Service Desk and Endpoint Management teams to develop strategic plans for wide scale hardware, application and OS deployments. Based on such planning, manage implementation and development products and projects, coordinating all functional and technical aspects of the implementation efforts, including coordinating change requests and service requests. Establish an environment of innovation by researching and examining current and new technology trends. Collaborate across all ITS teams including Enterprise Applications (EA), Systems, Security, and Network to develop tactical and strategic application development plans. Oversee endpoint security including the protection of sensitive data and the appropriate use of security technologies in these protections. Represent SF State in CSU-wide meetings and conferences as appropriate. Management Build appropriate training and time management activities and processes for the effective allocation of staff to tasks while also keeping current in technologies and best practices. Supporting the Systems Identity management team as related to the application support infrastructure of identity management. Coordinate the applicable service team response to Information Security Officer (ISO) initiated objectives and required or requested mitigations. Establishes goals, performance, and accountability measures to ensure staff are meeting timelines, working efficiently, and providing high levels of service delivery. Manages key vendor relationships with ITS vendors and service providers. Other Duties as Assigned Minimum Qualifications Bachelor's Degree in Business, Management Information Systems, Computing Science, or a related field. Seven to ten years in progressively responsible IT roles, including enterprise application development. Demonstrated success in managing or supervising a development team. Demonstrated success in working with collaborative IT governance bodies. Extensive experience with and working knowledge of software development methodologies, application security, and application architecture. Demonstrated ability to utilize proven implementation methodologies and project management tools. Excellent oral and written communication skills as well as excellent presentation skills. Strong problem-solving, leadership, team building, and organizational skills. Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including executive management. Preferred Qualifications Master’s Degree in Business, Management Information Systems, Computing Science, or a related field. Demonstrated success in leading complex IT projects in non-profit/Higher Education environment. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, and hardware). Experience in mobile development and support scenarios with native applications. Experience in the use of Confluence / Jira in a development organization. ITIL Certification Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Working Title Associate Director of Service Management Administrator Level This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of Service Management. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Service Management Appointment Type At-Will Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $9,500.00 - $10,808.00 Per Month ($114,000.00 - $129,696.00 Annually) Salary is commensurate with experience. Position Summary The incumbent is responsible for managing the daily operations of staff in the help desk, endpoint management, and service management teams. The responsibilities include assigning service tickets, network connectivity, staff management, and process improvement. This role is responsible for coordinating with University Housing to ensure that all residents have reliable and secure access to network services. In addition to coordinate with University Housing leadership to assist with the planning and implementation of their technology initiatives. The incumbent shall play an active role in guiding the ITS endpoint management function. In this capacity, the incumbent shall provide project leadership and subject matter expertise to the Endpoint Management team that administers and supports Windows and Apple systems. The incumbent shall work with the Endpoint Management team to develop and implement endpoint management infrastructure, security policies, and wide scale application and OS deployments. Position Information The Associate Director of Service Management responsibilities include: IT Service Management Planning and Innovation Work with the ITS Service Desk and Endpoint Management teams to develop strategic plans for wide scale hardware, application and OS deployments. Based on such planning, manage implementation and development products and projects, coordinating all functional and technical aspects of the implementation efforts, including coordinating change requests and service requests. Establish an environment of innovation by researching and examining current and new technology trends. Collaborate across all ITS teams including Enterprise Applications (EA), Systems, Security, and Network to develop tactical and strategic application development plans. Oversee endpoint security including the protection of sensitive data and the appropriate use of security technologies in these protections. Represent SF State in CSU-wide meetings and conferences as appropriate. Management Build appropriate training and time management activities and processes for the effective allocation of staff to tasks while also keeping current in technologies and best practices. Supporting the Systems Identity management team as related to the application support infrastructure of identity management. Coordinate the applicable service team response to Information Security Officer (ISO) initiated objectives and required or requested mitigations. Establishes goals, performance, and accountability measures to ensure staff are meeting timelines, working efficiently, and providing high levels of service delivery. Manages key vendor relationships with ITS vendors and service providers. Other Duties as Assigned Minimum Qualifications Bachelor's Degree in Business, Management Information Systems, Computing Science, or a related field. Seven to ten years in progressively responsible IT roles, including enterprise application development. Demonstrated success in managing or supervising a development team. Demonstrated success in working with collaborative IT governance bodies. Extensive experience with and working knowledge of software development methodologies, application security, and application architecture. Demonstrated ability to utilize proven implementation methodologies and project management tools. Excellent oral and written communication skills as well as excellent presentation skills. Strong problem-solving, leadership, team building, and organizational skills. Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including executive management. Preferred Qualifications Master’s Degree in Business, Management Information Systems, Computing Science, or a related field. Demonstrated success in leading complex IT projects in non-profit/Higher Education environment. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, and hardware). Experience in mobile development and support scenarios with native applications. Experience in the use of Confluence / Jira in a development organization. ITIL Certification Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 09 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Fresno
5241 N Maple Ave, Fresno, CA 93740, USA
Associate Vice President/Deputy Chief Information Officer (Administrator III) Compensation and Benefits The Anticipated Hiring Salary is $130,000 - $170,000 and is competitive and negotiable depending on the strength of qualifications. This is a CSU Management Personnel Plan (MPP) position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Under the general direction of the Chief Information Officer, the Associate Vice President / Deputy Chief Information Officer provides leadership and oversees the day-to-day operations of the technology organization. The Deputy CIO actively participates in the development and execution of the IT strategic plan. In addition, the Deputy CIO will serve as chief of staff to the CIO and will effectively collaborate with the campus technology shared governance structures and serve as a business relationship manager in working across all levels and areas of the university with campus leadership and administration, deans, faculty, and students, to provide technology guidance, leadership, and direction. The incumbent will provide leadership and direct supervision to the Project Management Office and Enterprise Applications and Information Systems team. The Project Management Office serves as a resource to the campus for the planning and executing of technology projects. The incumbent is responsible for the strategic leadership and support functional academic and business areas such as Admissions, Records, Financial Aid, Advising and Degree Planning, Scheduling, Extended Education, Financial Management, Human Resources, Accounting Services, and Student Systems. Key Qualifications Knowledge of the principles and practices of effective leadership, motivation, and performance evaluation. Excellent written and verbal communication skills. Expertise in IT strategic planning, IT governance formulation, and organizational change management. Proficient leadership capability with proven track record of successful team development and effective collaboration with all organizational levels. Ability to improve operational efficiency, service delivery and information management across the IT organization. Ability to effectively drive culture and technology change in a dynamic and complex operating environment. Expertise in project and portfolio management, budget planning, financial management and workforce management. Strong experience in a customer-service-oriented role in a fast-paced environment that is prone to change, preferably in a technology-related area and in higher education. Strong characteristics of integrity, excellence, discretion, team-orientation, service-orientation. Ability to analyze complex situations such as personnel or operational issues and to develop and implement corrective actions and strategies for department-wide success. Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype. Strong ability to initiate and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities. Ability to facilitate group participation, consensus building and foster employee development through coaching, counseling, and training. Exercise sound administrative judgment and initiative in the development of new methods and procedures and in the solution of difficult personnel problems. Ability to foster an inclusive workplace and work effectively with people of diverse backgrounds and across organizational lines. Broad knowledge of enterprise applications and managing the teams that support enterprise applications. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience A Bachelor's degree from an accredited college in computer science, management information systems, or a related field of study. Seven or more years of experience in leadership positions within a technology organization demonstrating progressive growth of responsibility, scope, and complexity. Five or more years of managing a team consisting of at least fifteen members. Proven experience in the execution and delivery of large organizational projects, managing cross-functional teams and influencing senior-level management and key stakeholders. Preferred Skills: Master’s or Doctorate degree in technology, business, or a related field. Demonstrated experience practicing IT Service Management in a leadership position. Project Management or Change Management certification. ITIL Expert certification is highly preferable; otherwise ITIL Foundations certification. Experience working in a union environment and managing union employees. Experience working in higher education and/or large corporate environments. Department Summary Technology Services is dedicated to providing a broad range of technology-based planning, resources and services to the students, faculty and staff of California State University, Fresno. Technology Services will be a leader in providing effective technology and quality services and support that are integrated into the daily activities of the university community, advance teaching and learning, enhance productivity and safeguard information. Deadline & Application Instructions Applications received by June 23, 2024 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Advertised: May 23 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Associate Vice President/Deputy Chief Information Officer (Administrator III) Compensation and Benefits The Anticipated Hiring Salary is $130,000 - $170,000 and is competitive and negotiable depending on the strength of qualifications. This is a CSU Management Personnel Plan (MPP) position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Under the general direction of the Chief Information Officer, the Associate Vice President / Deputy Chief Information Officer provides leadership and oversees the day-to-day operations of the technology organization. The Deputy CIO actively participates in the development and execution of the IT strategic plan. In addition, the Deputy CIO will serve as chief of staff to the CIO and will effectively collaborate with the campus technology shared governance structures and serve as a business relationship manager in working across all levels and areas of the university with campus leadership and administration, deans, faculty, and students, to provide technology guidance, leadership, and direction. The incumbent will provide leadership and direct supervision to the Project Management Office and Enterprise Applications and Information Systems team. The Project Management Office serves as a resource to the campus for the planning and executing of technology projects. The incumbent is responsible for the strategic leadership and support functional academic and business areas such as Admissions, Records, Financial Aid, Advising and Degree Planning, Scheduling, Extended Education, Financial Management, Human Resources, Accounting Services, and Student Systems. Key Qualifications Knowledge of the principles and practices of effective leadership, motivation, and performance evaluation. Excellent written and verbal communication skills. Expertise in IT strategic planning, IT governance formulation, and organizational change management. Proficient leadership capability with proven track record of successful team development and effective collaboration with all organizational levels. Ability to improve operational efficiency, service delivery and information management across the IT organization. Ability to effectively drive culture and technology change in a dynamic and complex operating environment. Expertise in project and portfolio management, budget planning, financial management and workforce management. Strong experience in a customer-service-oriented role in a fast-paced environment that is prone to change, preferably in a technology-related area and in higher education. Strong characteristics of integrity, excellence, discretion, team-orientation, service-orientation. Ability to analyze complex situations such as personnel or operational issues and to develop and implement corrective actions and strategies for department-wide success. Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype. Strong ability to initiate and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities. Ability to facilitate group participation, consensus building and foster employee development through coaching, counseling, and training. Exercise sound administrative judgment and initiative in the development of new methods and procedures and in the solution of difficult personnel problems. Ability to foster an inclusive workplace and work effectively with people of diverse backgrounds and across organizational lines. Broad knowledge of enterprise applications and managing the teams that support enterprise applications. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience A Bachelor's degree from an accredited college in computer science, management information systems, or a related field of study. Seven or more years of experience in leadership positions within a technology organization demonstrating progressive growth of responsibility, scope, and complexity. Five or more years of managing a team consisting of at least fifteen members. Proven experience in the execution and delivery of large organizational projects, managing cross-functional teams and influencing senior-level management and key stakeholders. Preferred Skills: Master’s or Doctorate degree in technology, business, or a related field. Demonstrated experience practicing IT Service Management in a leadership position. Project Management or Change Management certification. ITIL Expert certification is highly preferable; otherwise ITIL Foundations certification. Experience working in a union environment and managing union employees. Experience working in higher education and/or large corporate environments. Department Summary Technology Services is dedicated to providing a broad range of technology-based planning, resources and services to the students, faculty and staff of California State University, Fresno. Technology Services will be a leader in providing effective technology and quality services and support that are integrated into the daily activities of the university community, advance teaching and learning, enhance productivity and safeguard information. Deadline & Application Instructions Applications received by June 23, 2024 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Advertised: May 23 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Description GROW YOUR CAREER! Join the City of Roseville Information Technology Team in the role of IT Program Manager . FOR FIRST CONSIDERATION, APPLY BY JUNE 16, 2024. THE POSTING WILL BE OPEN UNTIL FILLED . The City of Roseville IT Department is seeking a highly skilled and innovative IT Program Manager to lead our dynamic Business Solutions operational team. This role is pivotal in driving transformative change and advancing our technology initiatives. If you possess a strong background in project management, resource allocation, and risk management, we invite you to join us in elevating Roseville's technological capabilities. Our nationally recognized IT department is a hub of technology activity, overseeing six exciting operational areas: Business Solutions : including Public Safety Dispatch, 9-1-1, Financial Systems, Online Permits, Library & Recreation systems and many more! IT Client Services : including Help Desk and Workplace Technology Services. Information Security: Cybersecurity and Informational Security Awareness Network Infrastructure : including Network, Virtual Servers, Telecommunications, and Radio Services. Utility Solutions : including Utility Billing systems, Enterprise Asset Management, and Automated Metering systems. Data Intelligence / GIS : including Database management, Data Interfaces, Geographic Information Systems (GIS), and Business Intelligence reporting. Planning & Web Services : including technology budget, strategic planning, technology governance, internet and intranet services, and digital communications. Currently, we have an opportunity for the Business Solutions Program Manager, but we’re casting a wide net and welcoming applications for nearly all program areas. As a key player, you’ll mentor rising stars, engage with a variety of stakeholders across fourteen city departments, and explore cutting-edge technologies to enhance city-wide functions. Are you ready to make a lasting impact for an award-winning digital city and have some fun along the way? Join us in revolutionizing our citywide technology services and shaping the future of our community through technology! What the City of Roseville Offers: $113,823 - $152,534 Annually (dependent on experience) Up to $2,265 per month in health and welfare benefits Competitive vacation and sick leave programs 10 paid holidays, 2 floating holidays - Plus up to 100 hours of Management leave Opportunities to train and promote CalPERS A top-notch team and more! The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. The normal work schedule is Monday through Friday, 8 a.m. - 5 p.m.; a flex schedule may be available. Candidates may be eligible for a hybrid work schedule with supervisor approval and must be able to report to the City of Roseville worksites when required. The employment list that will be established from this recruitment may be utilized to fill future regular, limited-term, and temporary vacancies. The current vacancy is regular, full-time, and benefitted. Examples of Duties For a detailed and complete job description, please click HERE . Minimum Qualifications For a detailed and complete job description, please click HERE . Supplemental Information ADDITIONAL INFORMATION: Some positions require clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. If not cleared prior to initial appointment, security access will be limited to non-PD related systems until clearance is received. Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification, will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
Jul 14, 2024
Full Time
Description GROW YOUR CAREER! Join the City of Roseville Information Technology Team in the role of IT Program Manager . FOR FIRST CONSIDERATION, APPLY BY JUNE 16, 2024. THE POSTING WILL BE OPEN UNTIL FILLED . The City of Roseville IT Department is seeking a highly skilled and innovative IT Program Manager to lead our dynamic Business Solutions operational team. This role is pivotal in driving transformative change and advancing our technology initiatives. If you possess a strong background in project management, resource allocation, and risk management, we invite you to join us in elevating Roseville's technological capabilities. Our nationally recognized IT department is a hub of technology activity, overseeing six exciting operational areas: Business Solutions : including Public Safety Dispatch, 9-1-1, Financial Systems, Online Permits, Library & Recreation systems and many more! IT Client Services : including Help Desk and Workplace Technology Services. Information Security: Cybersecurity and Informational Security Awareness Network Infrastructure : including Network, Virtual Servers, Telecommunications, and Radio Services. Utility Solutions : including Utility Billing systems, Enterprise Asset Management, and Automated Metering systems. Data Intelligence / GIS : including Database management, Data Interfaces, Geographic Information Systems (GIS), and Business Intelligence reporting. Planning & Web Services : including technology budget, strategic planning, technology governance, internet and intranet services, and digital communications. Currently, we have an opportunity for the Business Solutions Program Manager, but we’re casting a wide net and welcoming applications for nearly all program areas. As a key player, you’ll mentor rising stars, engage with a variety of stakeholders across fourteen city departments, and explore cutting-edge technologies to enhance city-wide functions. Are you ready to make a lasting impact for an award-winning digital city and have some fun along the way? Join us in revolutionizing our citywide technology services and shaping the future of our community through technology! What the City of Roseville Offers: $113,823 - $152,534 Annually (dependent on experience) Up to $2,265 per month in health and welfare benefits Competitive vacation and sick leave programs 10 paid holidays, 2 floating holidays - Plus up to 100 hours of Management leave Opportunities to train and promote CalPERS A top-notch team and more! The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. The normal work schedule is Monday through Friday, 8 a.m. - 5 p.m.; a flex schedule may be available. Candidates may be eligible for a hybrid work schedule with supervisor approval and must be able to report to the City of Roseville worksites when required. The employment list that will be established from this recruitment may be utilized to fill future regular, limited-term, and temporary vacancies. The current vacancy is regular, full-time, and benefitted. Examples of Duties For a detailed and complete job description, please click HERE . Minimum Qualifications For a detailed and complete job description, please click HERE . Supplemental Information ADDITIONAL INFORMATION: Some positions require clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. If not cleared prior to initial appointment, security access will be limited to non-PD related systems until clearance is received. Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification, will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
City of Portland, Oregon
Portland, Oregon, United States
The Position Job Appointment: Regular, full-time Work Schedule: Monday - Friday, 7 am - 4 pm. An alternate schedule may be available. Work Location: Primarily in person (office/field location(s)). In-person work will be conducted at 6800 N. Cutter Circle, Portland, OR 97217. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefits tab for an overview of benefits for this position. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume. Position Summary The Fleet Business Operations Manager is responsible for the overarching success of the CityFleet Business Operations Department. This position leads a team of subject matter experts who perform or administer vehicle and equipment acquisitions, CityFleet’s rental program, upfitting of vehicles and equipment for operator use, decommissioning vehicles and equipment, and disposes of assets once they have reached end of life; manage CityFleet’s parts inventory; and manage fuel services. Given the scope of the team, which manages the lifecycle of a very diverse 3,600-unit fleet valued at $115 million, and an annual acquisition budget of approximately $36 million, the Fleet Business Operations Manager directly influences the bottom line and the operational success of all City bureaus that have a sizeable fleet presence and rely on CityFleet for safe, reliable assets. This includes all of the City’s public safety, infrastructure, and recreation bureaus. As this position oversees the City’s vehicle and equipment capital budget and asset replacement program, as well as its fuels strategy, this position also strongly impacts the City’s design and implementation of its green fleet conversion goals. As a Fleet Business Operations Manager, you will: Collaborate with senior management in interpreting and carrying out the City’s vision, mission, and objectives as they pertain to the bureau; develop strategies, policies, and initiatives to implement the bureau’s strategic and annual plans; manage finances pertinent to the position’s scope; and design and implement policies, procedures, programs, goals, and objectives pertinent to the department’s role within the City. Collaborate with senior management to perform specialized financial, revenue, budgetary, and/or management studies and analyses as they pertain to the department’s scope. Oversee, develop, and administer operating and capital budgets, including forecasting resource needs, identifying gaps, and identifying solutions to close gaps; monitoring actual revenues and expenditures against planned budgets and suggesting adjustments; and managing quarterly and annual budget update processes. Develop and establish performance requirements for the department and related success targets for operating units and specific staff; regularly monitor organizational and staff performance and provide feedback and coaching for improvement and development; evaluate organizational and staff performance and complete annual performance reviews; lead the creation of professional development plans for staff. Manage the department’s acquisition and disposal of vehicles and equipment, as per the department’s strategy and policies/standards for work performance, including achievement of the City’s goal of transitioning the fleet to net zero emissions by 2050. This includes developing and administering City standards and policies for vehicle and equipment acquisitions, meeting customer needs while diplomatically enforcing citywide vehicle-related policies and being aware of and strategic regarding bureau capital budgets. Monitor cooperative purchasing contracts for goods and services related to vehicles and equipment, parts, and fuel. This includes engaging with the City’s procurement function to be strategic about contracting approaches, ensuring timely contract renewals, and ensuring the accuracy of contracts as they are executed. Likewise, ensuring timely payments of vendors with which the City has contracted. Manage staff with a diverse array of backgrounds, including contracts specialists, acquisitions specialists, parts specialists, and mechanics, in multiple organizational units and belonging to different public employee unions. Oversee fleet grant applications and manage related processes. Research and implement emerging fleet technologies. Oversee emergency supply systems and the telematics program. Perform related duties as required. About the Bureau: CityFleet is a primary division of the Bureau of Fleet & Facilities (BFF). CityFleet administers a comprehensive fleet management program that fulfills the vehicle and equipment asset management needs of all City bureaus via cost-effective and dedicated personal service. CityFleet is responsible for managing the acquisition and maintenance of a highly diverse fleet of 3,600 assets valued at $115 million. In fiscal year 2024-25 CityFleet’s annual operating budget is $40 million, and its annual asset acquisition budget is $42 million. CityFleet also provides fleet management services to Multnomah County and Portland Public Schools. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position's duties and responsibilities, day-to-day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. Topic: Meet & Greet: Fleet Business Operations Manager Time: September 24, 2024, 12:00 PM Pacific Time (US and Canada) Join Zoom Meeting: https://us06web.zoom.us/j/83279359592 Questions? Amanda Hillebrecht, Senior Recruiter Bureau of Human Resources Amanda.Hillebrecht@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Experience implementing the principles and practices of leadership, operational and strategic planning, business communication, public administration, program evaluation, budget preparation, and administration within the fleet management field. Experience applying the principles of management, supervision, training, and performance evaluation in a professional environment, ideally a union-based and/or governmental environment. Knowledge of relevant federal, state, and local laws, statutes, regulations, and ordinances, and the ability to analyze, interpret, explain, and apply them. Ability to apply analytic and problem-solving skills to develop sound decisions, conclusions, and recommendations independently. Ability to establish and maintain effective working relationships with those contacted in the course of work; demonstrate tact, diplomacy, and patience, and gain cooperation through discussion and collaboration. The Recruitment Process STEP 1: Apply online between September 9, 2024 - September 30, 2024 Required Application Materials: Resume Answer the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: The City of Portland has How to Apply Videos and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. Your responses to the supplemental questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your responses to the supplemental questions. You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage the use of AI to generate ideas and then tailor them to reflect your own experiences and skills. Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. Do not attach materials not requested. All completed applications for this position must be submitted no later than the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of September 30, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%. Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required before the establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of October 7, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): November The hiring bureau will review and select candidates to interview. Step 5: Offer of Employment: November Step 6: Start Date: December A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 9/30/2024 11:59 PM Pacific
Sep 10, 2024
Full Time
The Position Job Appointment: Regular, full-time Work Schedule: Monday - Friday, 7 am - 4 pm. An alternate schedule may be available. Work Location: Primarily in person (office/field location(s)). In-person work will be conducted at 6800 N. Cutter Circle, Portland, OR 97217. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefits tab for an overview of benefits for this position. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume. Position Summary The Fleet Business Operations Manager is responsible for the overarching success of the CityFleet Business Operations Department. This position leads a team of subject matter experts who perform or administer vehicle and equipment acquisitions, CityFleet’s rental program, upfitting of vehicles and equipment for operator use, decommissioning vehicles and equipment, and disposes of assets once they have reached end of life; manage CityFleet’s parts inventory; and manage fuel services. Given the scope of the team, which manages the lifecycle of a very diverse 3,600-unit fleet valued at $115 million, and an annual acquisition budget of approximately $36 million, the Fleet Business Operations Manager directly influences the bottom line and the operational success of all City bureaus that have a sizeable fleet presence and rely on CityFleet for safe, reliable assets. This includes all of the City’s public safety, infrastructure, and recreation bureaus. As this position oversees the City’s vehicle and equipment capital budget and asset replacement program, as well as its fuels strategy, this position also strongly impacts the City’s design and implementation of its green fleet conversion goals. As a Fleet Business Operations Manager, you will: Collaborate with senior management in interpreting and carrying out the City’s vision, mission, and objectives as they pertain to the bureau; develop strategies, policies, and initiatives to implement the bureau’s strategic and annual plans; manage finances pertinent to the position’s scope; and design and implement policies, procedures, programs, goals, and objectives pertinent to the department’s role within the City. Collaborate with senior management to perform specialized financial, revenue, budgetary, and/or management studies and analyses as they pertain to the department’s scope. Oversee, develop, and administer operating and capital budgets, including forecasting resource needs, identifying gaps, and identifying solutions to close gaps; monitoring actual revenues and expenditures against planned budgets and suggesting adjustments; and managing quarterly and annual budget update processes. Develop and establish performance requirements for the department and related success targets for operating units and specific staff; regularly monitor organizational and staff performance and provide feedback and coaching for improvement and development; evaluate organizational and staff performance and complete annual performance reviews; lead the creation of professional development plans for staff. Manage the department’s acquisition and disposal of vehicles and equipment, as per the department’s strategy and policies/standards for work performance, including achievement of the City’s goal of transitioning the fleet to net zero emissions by 2050. This includes developing and administering City standards and policies for vehicle and equipment acquisitions, meeting customer needs while diplomatically enforcing citywide vehicle-related policies and being aware of and strategic regarding bureau capital budgets. Monitor cooperative purchasing contracts for goods and services related to vehicles and equipment, parts, and fuel. This includes engaging with the City’s procurement function to be strategic about contracting approaches, ensuring timely contract renewals, and ensuring the accuracy of contracts as they are executed. Likewise, ensuring timely payments of vendors with which the City has contracted. Manage staff with a diverse array of backgrounds, including contracts specialists, acquisitions specialists, parts specialists, and mechanics, in multiple organizational units and belonging to different public employee unions. Oversee fleet grant applications and manage related processes. Research and implement emerging fleet technologies. Oversee emergency supply systems and the telematics program. Perform related duties as required. About the Bureau: CityFleet is a primary division of the Bureau of Fleet & Facilities (BFF). CityFleet administers a comprehensive fleet management program that fulfills the vehicle and equipment asset management needs of all City bureaus via cost-effective and dedicated personal service. CityFleet is responsible for managing the acquisition and maintenance of a highly diverse fleet of 3,600 assets valued at $115 million. In fiscal year 2024-25 CityFleet’s annual operating budget is $40 million, and its annual asset acquisition budget is $42 million. CityFleet also provides fleet management services to Multnomah County and Portland Public Schools. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position's duties and responsibilities, day-to-day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. Topic: Meet & Greet: Fleet Business Operations Manager Time: September 24, 2024, 12:00 PM Pacific Time (US and Canada) Join Zoom Meeting: https://us06web.zoom.us/j/83279359592 Questions? Amanda Hillebrecht, Senior Recruiter Bureau of Human Resources Amanda.Hillebrecht@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Experience implementing the principles and practices of leadership, operational and strategic planning, business communication, public administration, program evaluation, budget preparation, and administration within the fleet management field. Experience applying the principles of management, supervision, training, and performance evaluation in a professional environment, ideally a union-based and/or governmental environment. Knowledge of relevant federal, state, and local laws, statutes, regulations, and ordinances, and the ability to analyze, interpret, explain, and apply them. Ability to apply analytic and problem-solving skills to develop sound decisions, conclusions, and recommendations independently. Ability to establish and maintain effective working relationships with those contacted in the course of work; demonstrate tact, diplomacy, and patience, and gain cooperation through discussion and collaboration. The Recruitment Process STEP 1: Apply online between September 9, 2024 - September 30, 2024 Required Application Materials: Resume Answer the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: The City of Portland has How to Apply Videos and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. Your responses to the supplemental questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your responses to the supplemental questions. You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage the use of AI to generate ideas and then tailor them to reflect your own experiences and skills. Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. Do not attach materials not requested. All completed applications for this position must be submitted no later than the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of September 30, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%. Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required before the establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of October 7, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): November The hiring bureau will review and select candidates to interview. Step 5: Offer of Employment: November Step 6: Start Date: December A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 9/30/2024 11:59 PM Pacific
CITY OF CHANDLER, ARIZONA
Chandler, AZ, United States
Job Announcement The City of Chandler is seeking a dynamic, highly motivated, and strategically-minded Chief Information Security Officer (CISO) to join our progressive Information Technology Department. This full-time leadership role is pivotal in safeguarding our city's digital assets and driving our cybersecurity strategy. The CISO will work closely with department leadership, managing the Information Security Division's operations, including fiscal oversight, personnel management, and strategic policy development. Why work for Chandler? Diverse and inclusive environment Up to 8 hours paid time off annually to volunteer in the community Dress code is business casual, with jeans on Fridays 3 medical plans to choose from along with dental and vision coverage Accrue 130 hours paid vacation in your first year, eligible for use immediately following accrual Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual 12 paid holidays per year, plus Winter Break at the end of the year Become part of the Arizona State Retirement System with a 100% city contribution match City contributions of 1% gross wages per pay period to deferred compensation Robust Employee Wellness program with $350 incentive Professional development opportunities Tuition reimbursement up to $5,250 annually, $3,200 for part time employees Free Tumbleweed Recreation Center membership Flexible schedule/remote work options (when available) Who we are The Information Technology Department at the City of Chandler is at the forefront of innovation, leveraging cutting-edge technology to enhance service delivery to our community. We are responsible for the management, security, maintenance and operations of the city's technology infrastructure, including enterprise networks, multiple data centers, cloud-based solutions, SaaS solutions, employee workstations, smart devices, and applications. Our team is dedicated to continuous improvement, training/education and technological advancement, ensuring that the City of Chandler remains a leader in public sector technology services. Who we are looking for We are seeking a highly qualified and strategic leader with a enterprise information security background to join our team. The ideal candidate will excel in leadership, communication, and collaboration within a government setting. As the Chief Information Security Officer, you will be responsible for all aspects of cybersecurity strategy, policies and procedures, compliance with relevant regulations, risk management, and incident response, supervising, managing, and leading the operations, of the Information Security Division. This includes overseeing fiscal, budgetary, and personnel functions, as well as collaborating with the Department Director on strategic goal setting and policy development. We are looking for a visionary leader who can drive innovation, ensure robust cybersecurity measures, and enhance the overall security posture of the city's technology portfolio. To view the complete job description, please click here . Minimum qualifications A Bachelor's Degree in Computer Science or a technology related field 8 years of experience in risk management and information technology including at least 3 years of recent supervisory experience Certified Information Systems Security Professional (CISSP) Certification and Certified Information Security Manager (CISM) Certification within 1 year of hire or promotion Valid Driver's License with acceptable driving record Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. Desired qualifications Enterprise IT Strategy: Proven track record in developing and implementing enterprise-wide IT strategies that align with organizational goals and drive innovation. Cybersecurity Expertise: Strong background in information security and risk management, with experience in implementing comprehensive cybersecurity frameworks. Vendor Management: Experience in negotiating and managing vendor contracts, including software, hardware, and cloud services. Budget Oversight: Demonstrated ability to manage large IT budgets and optimize resources to achieve cost efficiencies while maintaining service excellence. Stakeholder Collaboration: Strong ability to build and maintain relationships with key stakeholders, both internally and externally, to drive cross-departmental initiatives and ensure alignment with organizational objectives. Change Management: Expertise in leading large-scale IT transformations and managing complex change initiatives in a government or large enterprise environment. Compliance and Governance: In-depth knowledge of regulatory requirements, data privacy laws, and IT governance best practices. Communication Skills: Exceptional written and verbal communication skills, with the ability to effectively present complex technical information to non-technical stakeholders, including senior leadership and elected officials. Certifications: Relevant industry certifications such as Certified in the Governance of Enterprise IT (CGEIT), or Project Management Professional (PMP). Innovative Mindset: A forward-thinking approach with a focus on leveraging emerging technologies to enhance service delivery and improve operational efficiency. Public Sector Experience: Experience working in a government or public sector environment, with an understanding of the unique challenges and opportunities in this setting. This is a regular full-time position, subject to a 6-month probationary period. A register of qualified candidates will be active for 4 months should another position become available. The City of Chandler will conduct a pre-employment DOT drug and alcohol test as a condition of employment. An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment. Applicants for employment and volunteer opportunities should be aware of the City of Chandler's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city's Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary. The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation. Closing Date/Time: 9/25/2024 11:59 PM Arizona
Sep 05, 2024
Full Time
Job Announcement The City of Chandler is seeking a dynamic, highly motivated, and strategically-minded Chief Information Security Officer (CISO) to join our progressive Information Technology Department. This full-time leadership role is pivotal in safeguarding our city's digital assets and driving our cybersecurity strategy. The CISO will work closely with department leadership, managing the Information Security Division's operations, including fiscal oversight, personnel management, and strategic policy development. Why work for Chandler? Diverse and inclusive environment Up to 8 hours paid time off annually to volunteer in the community Dress code is business casual, with jeans on Fridays 3 medical plans to choose from along with dental and vision coverage Accrue 130 hours paid vacation in your first year, eligible for use immediately following accrual Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual 12 paid holidays per year, plus Winter Break at the end of the year Become part of the Arizona State Retirement System with a 100% city contribution match City contributions of 1% gross wages per pay period to deferred compensation Robust Employee Wellness program with $350 incentive Professional development opportunities Tuition reimbursement up to $5,250 annually, $3,200 for part time employees Free Tumbleweed Recreation Center membership Flexible schedule/remote work options (when available) Who we are The Information Technology Department at the City of Chandler is at the forefront of innovation, leveraging cutting-edge technology to enhance service delivery to our community. We are responsible for the management, security, maintenance and operations of the city's technology infrastructure, including enterprise networks, multiple data centers, cloud-based solutions, SaaS solutions, employee workstations, smart devices, and applications. Our team is dedicated to continuous improvement, training/education and technological advancement, ensuring that the City of Chandler remains a leader in public sector technology services. Who we are looking for We are seeking a highly qualified and strategic leader with a enterprise information security background to join our team. The ideal candidate will excel in leadership, communication, and collaboration within a government setting. As the Chief Information Security Officer, you will be responsible for all aspects of cybersecurity strategy, policies and procedures, compliance with relevant regulations, risk management, and incident response, supervising, managing, and leading the operations, of the Information Security Division. This includes overseeing fiscal, budgetary, and personnel functions, as well as collaborating with the Department Director on strategic goal setting and policy development. We are looking for a visionary leader who can drive innovation, ensure robust cybersecurity measures, and enhance the overall security posture of the city's technology portfolio. To view the complete job description, please click here . Minimum qualifications A Bachelor's Degree in Computer Science or a technology related field 8 years of experience in risk management and information technology including at least 3 years of recent supervisory experience Certified Information Systems Security Professional (CISSP) Certification and Certified Information Security Manager (CISM) Certification within 1 year of hire or promotion Valid Driver's License with acceptable driving record Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. Desired qualifications Enterprise IT Strategy: Proven track record in developing and implementing enterprise-wide IT strategies that align with organizational goals and drive innovation. Cybersecurity Expertise: Strong background in information security and risk management, with experience in implementing comprehensive cybersecurity frameworks. Vendor Management: Experience in negotiating and managing vendor contracts, including software, hardware, and cloud services. Budget Oversight: Demonstrated ability to manage large IT budgets and optimize resources to achieve cost efficiencies while maintaining service excellence. Stakeholder Collaboration: Strong ability to build and maintain relationships with key stakeholders, both internally and externally, to drive cross-departmental initiatives and ensure alignment with organizational objectives. Change Management: Expertise in leading large-scale IT transformations and managing complex change initiatives in a government or large enterprise environment. Compliance and Governance: In-depth knowledge of regulatory requirements, data privacy laws, and IT governance best practices. Communication Skills: Exceptional written and verbal communication skills, with the ability to effectively present complex technical information to non-technical stakeholders, including senior leadership and elected officials. Certifications: Relevant industry certifications such as Certified in the Governance of Enterprise IT (CGEIT), or Project Management Professional (PMP). Innovative Mindset: A forward-thinking approach with a focus on leveraging emerging technologies to enhance service delivery and improve operational efficiency. Public Sector Experience: Experience working in a government or public sector environment, with an understanding of the unique challenges and opportunities in this setting. This is a regular full-time position, subject to a 6-month probationary period. A register of qualified candidates will be active for 4 months should another position become available. The City of Chandler will conduct a pre-employment DOT drug and alcohol test as a condition of employment. An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment. Applicants for employment and volunteer opportunities should be aware of the City of Chandler's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city's Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary. The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation. Closing Date/Time: 9/25/2024 11:59 PM Arizona