Cal State University (CSU) Long Beach
1250 North Bellflower Boulevard, Long Beach, California 90840, USA
Job Summary The Desktop Support Specialist is a key member of the Unified Technology Support organization, which provides desktop and customer support services for Division of Information Technology supported customer groups. The incumbent is responsible for resolving support requests from customers. This position provides functional administration of enterprise systems including email, listserv, Active Directory, campus print servers, and Mobile Device Management (MDM) tools. Performs customer support services including maintaining computing hardware and software systems by ensuring system proper system functionality, software updates, and resolving technical issues including Campus Computing Account issues. Diagnose, troubleshoot and resolve technical problems, which may include training, consultation, and technical/end-user documentation. The incumbent works in a dynamic, fast-paced environment to provide service in-person, on-line (chat, email, etc.), over the phone, through help desk tickets, and self-service. Key Responsibilities Customer support and advocacy - monitor tickets, emails, and customer inquiries and ensure incidents/requests are resolved in expected time frames. Provide customer advocacy to ensure technical and functional problems are resolved in a timely manner. This includes but is not limited to internal coordination with engineering teams, campus technical coordinators, and other required groups. Configure and deploy desktop PCs and software to end users - install, configure, and maintain Windows and MacOS workstations based on DoIT approved standards. Develop operating system and software packages for deployment utilizing the established ITS desktop management infrastructure. Utilize standard deployment methodologies, best practices, and checklists to ensure effective and consistent desktop/laptop deployment and end user experience. Provide systems support for network resources - create and configure network print queues as assigned by the UTS Lead. Troubleshoot printing issues and assist customers with reported problems. Maintain library of documentation and inventory of assets - Track and maintain accurate asset management records of all deployed devices. Document procedures, processes, and resolutions to common problems. Utilize the IT Knowledgebase as a repository for shared documentation. Test and evaluate desktop and software - As directed by the UTS Lead, test security updates prior to deployment to campus workstations. Research and evaluate new applications and utilities prior to production implementation. Knowledge Skills and Abilities Familiarity with virtual technology such as VMWare and Hyper-V. Ability to install and maintain Windows workstations. Ability to configure Windows file and print services. Ability to provide desktop support to the division of Administration and Finance. Ability to write technical documentation, implementation plans, and end-user procedures. Ability to install and optimize network access clients, DHCP services, and interface adapters. Ability to install and configure email clients, Internet Browsers, and productivity software. Knowledge of TCP/IP protocols. Maintains professional appearance and demeanor. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience • Equivalent to a bachelor’s degree in computer science, Information Systems, Educational Technology, Communications, or related technical field required. • Two years of related experience preferred. • Experience providing support on Windows 7, 8 and 10 desktop operating systems. • Experience and proficiency in configuration and deployment of MacOS desktops and laptops. • Experience in setting up and configuring Windows Server 2008 and 2012 OS. Physical Summary Medium work - Job involves lifting heavy-weight objects (20-40 pounds) and/or 20% - 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects within the weight limits. Licenses / Certificates • A valid CA Driver's License preferred to drive University's electric cart. Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on University business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program. Department IT Services Management & Operations Classification Information Technology Consultant - Foundation Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,899 - $7,506 per month. Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year. Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for 3 years with no permanent status granted. Temporary assignments may expire prior to the ending date. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Advertised: Apr 16 2024 Pacific Daylight Time Applications close: Apr 30 2024 Pacific Daylight Time Closing Date/Time:
Apr 17, 2024
Job Summary The Desktop Support Specialist is a key member of the Unified Technology Support organization, which provides desktop and customer support services for Division of Information Technology supported customer groups. The incumbent is responsible for resolving support requests from customers. This position provides functional administration of enterprise systems including email, listserv, Active Directory, campus print servers, and Mobile Device Management (MDM) tools. Performs customer support services including maintaining computing hardware and software systems by ensuring system proper system functionality, software updates, and resolving technical issues including Campus Computing Account issues. Diagnose, troubleshoot and resolve technical problems, which may include training, consultation, and technical/end-user documentation. The incumbent works in a dynamic, fast-paced environment to provide service in-person, on-line (chat, email, etc.), over the phone, through help desk tickets, and self-service. Key Responsibilities Customer support and advocacy - monitor tickets, emails, and customer inquiries and ensure incidents/requests are resolved in expected time frames. Provide customer advocacy to ensure technical and functional problems are resolved in a timely manner. This includes but is not limited to internal coordination with engineering teams, campus technical coordinators, and other required groups. Configure and deploy desktop PCs and software to end users - install, configure, and maintain Windows and MacOS workstations based on DoIT approved standards. Develop operating system and software packages for deployment utilizing the established ITS desktop management infrastructure. Utilize standard deployment methodologies, best practices, and checklists to ensure effective and consistent desktop/laptop deployment and end user experience. Provide systems support for network resources - create and configure network print queues as assigned by the UTS Lead. Troubleshoot printing issues and assist customers with reported problems. Maintain library of documentation and inventory of assets - Track and maintain accurate asset management records of all deployed devices. Document procedures, processes, and resolutions to common problems. Utilize the IT Knowledgebase as a repository for shared documentation. Test and evaluate desktop and software - As directed by the UTS Lead, test security updates prior to deployment to campus workstations. Research and evaluate new applications and utilities prior to production implementation. Knowledge Skills and Abilities Familiarity with virtual technology such as VMWare and Hyper-V. Ability to install and maintain Windows workstations. Ability to configure Windows file and print services. Ability to provide desktop support to the division of Administration and Finance. Ability to write technical documentation, implementation plans, and end-user procedures. Ability to install and optimize network access clients, DHCP services, and interface adapters. Ability to install and configure email clients, Internet Browsers, and productivity software. Knowledge of TCP/IP protocols. Maintains professional appearance and demeanor. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience • Equivalent to a bachelor’s degree in computer science, Information Systems, Educational Technology, Communications, or related technical field required. • Two years of related experience preferred. • Experience providing support on Windows 7, 8 and 10 desktop operating systems. • Experience and proficiency in configuration and deployment of MacOS desktops and laptops. • Experience in setting up and configuring Windows Server 2008 and 2012 OS. Physical Summary Medium work - Job involves lifting heavy-weight objects (20-40 pounds) and/or 20% - 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects within the weight limits. Licenses / Certificates • A valid CA Driver's License preferred to drive University's electric cart. Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on University business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program. Department IT Services Management & Operations Classification Information Technology Consultant - Foundation Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,899 - $7,506 per month. Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year. Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for 3 years with no permanent status granted. Temporary assignments may expire prior to the ending date. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Advertised: Apr 16 2024 Pacific Daylight Time Applications close: Apr 30 2024 Pacific Daylight Time Closing Date/Time:
City of Grand Prairie, TX
Grand Prairie, Texas, United States
Job Summary Join us as an IT Systems Support Specialist! T he IT Systems Support Specialist provides computer support to users, installs PC-based applications, loads and tests hardware and software, upgrades computer software and configures workstations. This will also include resolving technology issues for users. If you would like to join our outstanding IT team apply today with The City of Grand Prairie ! Essential Job Functions Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems, and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer and system problems and making necessary repairs. Maintains software and hardware by troubleshooting, patching, and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, repairing and replacing broken or defective mechanical, and electrical hardware such as computers, peripherals and cabling. Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals. Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management. Provides occasional direction to users and I.T. Technician. Minimum Qualifications Education: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Experience: Over three years up to and including five years. Licenses : Valid Texas Class C Driver’s. Certifications Required: A+, Network +, Server +, Security +, or ITIL certifications preferable. Ability to obtain and maintain CJIS clearance necessary to perform job duties. The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide. Summary of Benefits Closing Date/Time: 5/8/2024 5:00 PM Central
Apr 27, 2024
Full Time
Job Summary Join us as an IT Systems Support Specialist! T he IT Systems Support Specialist provides computer support to users, installs PC-based applications, loads and tests hardware and software, upgrades computer software and configures workstations. This will also include resolving technology issues for users. If you would like to join our outstanding IT team apply today with The City of Grand Prairie ! Essential Job Functions Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems, and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer and system problems and making necessary repairs. Maintains software and hardware by troubleshooting, patching, and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, repairing and replacing broken or defective mechanical, and electrical hardware such as computers, peripherals and cabling. Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals. Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management. Provides occasional direction to users and I.T. Technician. Minimum Qualifications Education: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Experience: Over three years up to and including five years. Licenses : Valid Texas Class C Driver’s. Certifications Required: A+, Network +, Server +, Security +, or ITIL certifications preferable. Ability to obtain and maintain CJIS clearance necessary to perform job duties. The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide. Summary of Benefits Closing Date/Time: 5/8/2024 5:00 PM Central
Description THE COUNTY OF EL DORADO The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting. INFORMATION TECHNOLOGIES The Information Technologies staff delivers creative, practical solutions and services in support of the current and future technological needs of El Dorado County. The Technical Services division provides installation, customization, maintenance and support of hardware and software for the Enterprise Server (IBM zBC12 and related equipment) and its subsystems, including z/OS, CICS/TS, Enterprise COBOL, M204, other IBM program products and multiple independent software vendor packages. Additionally provides installation, customization, maintenance and database administration support for County users of DB2 and M204. The unit provides first the level technical support to members of IT staff and County departments. THE OPPORTUNITY Use your IT skills to provide technical support to County-wide technology program clients on a diverse range of personal computer, hardware, software, and peripheral issues and/or provide training and assistance on standard applications used throughout the County. You will receive and triage incoming requests from clients by asking diagnostic questions to identify the nature of the issue and establishing problem priority. The Selected candidate will have the opportunity to: Serve as first-level responder by performing routine duties such as resetting passwords, and diagnosing and fixing routine desktop hardware and software or communication connectivity issues; resolve issues within prescribed timelines, or refer to higher level technical or professional staff for further investigation and resolution. Provide second-level assistance by conducting an on-site assessment of the issue; investigate, troubleshoot, evaluate and resolve routine computer hardware, software, and peripheral equipment problems; as applicable, refer issue to higher level technical and professional staff for more complex problem resolution. Enter service related information into automated work management system, ensuring system is updated when actions are taken; maintain accurate records and files; document progress and procedures performed; generate systems reports on a periodic basis. Continuously monitor the status of assigned work orders and ensures clients are updated on the time frame for resolution. Install and configure desktop computers, hardware, and software; load and test specialized applications and security devices; apply software patches; ensure connectivity to network and communication systems. For a full description of duties and responsibilities, please review the job description here . Human resources will assess your application to determine if you are minimally qualified using the following recommendations: Any combination of the required training and experience that would provide the required knowledge, skills, and abilities is qualifying. Information Technology Customer Support Specialist I : Equivalent to an associate degree from an accredited educational institution with major coursework information technology, computer science, or a related field; AND One (1) year of experience providing technical support to users of desktop computer hardware and software and/or providing training to users of standard software. Information Technology Customer Support Specialist II : Equivalent to an associate degree from an accredited educational institution with major coursework information technology, computer science, or a related field; AND Three (3) years of experience providing technical support to users of desktop computer hardware and software and/or providing training to users of standard software; OR Two (2) years of experience at a level equivalent to the County's class of Information Technology Customer Support Specialist I. Additional technical support and/or training experience beyond the required experience listed above may be substituted for the required education on the basis of one (1) year of experience is equivalent to 30 semester (or 45 quarter) units. Possession of nationally recognized certification(s) in the fields of information technology, computer science, or a closely related field may be substituted for some or all of the required education. Other Requirements Possession of, or ability to obtain, a valid California Driver's License by time of appointment and a satisfactory driving record. Click here to view the minimum qualifications for IT Customer Support Specialist I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, contact Kelly Gatchet in Human Resources at kelly.gatchet@edcgov.us . Click Here to get tips for applying with the County RECRUITMENT PROCESS The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Evaluation A training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula. Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The County of El Dorado is recruiting applicants for IT Customer Support Specialist. This recruitment will establish a list for the purpose of filling current and future full time, part time, and extra help vacancies for at least three (3) months. In accordance with Personnel Rules 1103.1 and 1105.1, an extra help or limited term employee may be transitioned into a regular employee if the department in which the employee works has a vacant allocated position for the same classification as held by the extra help or limited term employee and the appointing authority requests such transfer. If you are interested in the position of IT Customer Support Specialist, please submit your application. We currently have the following vacancies: One (1) full time vacancy in the Information Technologies Department located in Placerville, CA. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include drug testing; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems Employees who are buying a home in El Dorado County may qualify for down payment assistance. Click here for more information. CHECK OUT OUR VIDEO TO LEARN MORE! The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERS Retirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 5/1/2024 11:59 PM Pacific
Apr 18, 2024
Full Time
Description THE COUNTY OF EL DORADO The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting. INFORMATION TECHNOLOGIES The Information Technologies staff delivers creative, practical solutions and services in support of the current and future technological needs of El Dorado County. The Technical Services division provides installation, customization, maintenance and support of hardware and software for the Enterprise Server (IBM zBC12 and related equipment) and its subsystems, including z/OS, CICS/TS, Enterprise COBOL, M204, other IBM program products and multiple independent software vendor packages. Additionally provides installation, customization, maintenance and database administration support for County users of DB2 and M204. The unit provides first the level technical support to members of IT staff and County departments. THE OPPORTUNITY Use your IT skills to provide technical support to County-wide technology program clients on a diverse range of personal computer, hardware, software, and peripheral issues and/or provide training and assistance on standard applications used throughout the County. You will receive and triage incoming requests from clients by asking diagnostic questions to identify the nature of the issue and establishing problem priority. The Selected candidate will have the opportunity to: Serve as first-level responder by performing routine duties such as resetting passwords, and diagnosing and fixing routine desktop hardware and software or communication connectivity issues; resolve issues within prescribed timelines, or refer to higher level technical or professional staff for further investigation and resolution. Provide second-level assistance by conducting an on-site assessment of the issue; investigate, troubleshoot, evaluate and resolve routine computer hardware, software, and peripheral equipment problems; as applicable, refer issue to higher level technical and professional staff for more complex problem resolution. Enter service related information into automated work management system, ensuring system is updated when actions are taken; maintain accurate records and files; document progress and procedures performed; generate systems reports on a periodic basis. Continuously monitor the status of assigned work orders and ensures clients are updated on the time frame for resolution. Install and configure desktop computers, hardware, and software; load and test specialized applications and security devices; apply software patches; ensure connectivity to network and communication systems. For a full description of duties and responsibilities, please review the job description here . Human resources will assess your application to determine if you are minimally qualified using the following recommendations: Any combination of the required training and experience that would provide the required knowledge, skills, and abilities is qualifying. Information Technology Customer Support Specialist I : Equivalent to an associate degree from an accredited educational institution with major coursework information technology, computer science, or a related field; AND One (1) year of experience providing technical support to users of desktop computer hardware and software and/or providing training to users of standard software. Information Technology Customer Support Specialist II : Equivalent to an associate degree from an accredited educational institution with major coursework information technology, computer science, or a related field; AND Three (3) years of experience providing technical support to users of desktop computer hardware and software and/or providing training to users of standard software; OR Two (2) years of experience at a level equivalent to the County's class of Information Technology Customer Support Specialist I. Additional technical support and/or training experience beyond the required experience listed above may be substituted for the required education on the basis of one (1) year of experience is equivalent to 30 semester (or 45 quarter) units. Possession of nationally recognized certification(s) in the fields of information technology, computer science, or a closely related field may be substituted for some or all of the required education. Other Requirements Possession of, or ability to obtain, a valid California Driver's License by time of appointment and a satisfactory driving record. Click here to view the minimum qualifications for IT Customer Support Specialist I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, contact Kelly Gatchet in Human Resources at kelly.gatchet@edcgov.us . Click Here to get tips for applying with the County RECRUITMENT PROCESS The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Evaluation A training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula. Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The County of El Dorado is recruiting applicants for IT Customer Support Specialist. This recruitment will establish a list for the purpose of filling current and future full time, part time, and extra help vacancies for at least three (3) months. In accordance with Personnel Rules 1103.1 and 1105.1, an extra help or limited term employee may be transitioned into a regular employee if the department in which the employee works has a vacant allocated position for the same classification as held by the extra help or limited term employee and the appointing authority requests such transfer. If you are interested in the position of IT Customer Support Specialist, please submit your application. We currently have the following vacancies: One (1) full time vacancy in the Information Technologies Department located in Placerville, CA. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include drug testing; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems Employees who are buying a home in El Dorado County may qualify for down payment assistance. Click here for more information. CHECK OUT OUR VIDEO TO LEARN MORE! The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERS Retirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 5/1/2024 11:59 PM Pacific
Stanislaus County, CA
Modesto, California, United States
About the Opportunity ****BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY**** THE IDEAL CANDIDATE Stanislaus County Behavioral Health and Recovery Services is seeking qualified candidates for the position of Behavioral Health Specialist I/II. The entry-level position performs under supervision while the experienced, journey-level position performs with much greater independence. Applicants who have lived experience as a consumer of Behavioral Health & Recovery Services or a family member of a loved one who is/was a consumer of Behavioral Health & Recovery Services are encouraged to apply. Provides a variety of para-professional counseling services to clients, recommends appropriate referrals, maintains community liaisons to ensure adequate services are made available to clients, provides facilitation for a variety of client- focused specialty groups, and as part of the treatment team, establishes and implements treatment plans. Behavioral Health Specialists work under supervision and may be assigned to regional teams, residential or inpatient facilities and various outpatient programs. Performs field visits to those under care and supervises subordinates. This recruitment is being conducted to fill vacancies for Behavioral Health and Recovery Services and establish an eligibility list to fill future Full-Time, Part-Time, Extra Help and On-Call vacancies. Stanislaus County adheres to all Public Health Orders and is committed to providing a safe and healthy work environment. To view the current Public Health orders, please visit the California Department of Public Health website here for more information. To learn more about the Behavioral Health and Recovery Services department, click here . Click here for details. THE POSITION Incumbents in the Behavioral Health Specialist (BHS) classification may be appointed to specialize in the Mental Health (MH) or the Substance Use Disorder (SUD) area. While the primary focus of incumbents will require unique typical tasks and specific abilities as indicated. Under supervision, the Behavioral Health Specialist provides a variety of services to clients, recommends appropriate referrals, maintains community liaisons to ensure adequate services are made available to clients, and provides facilitation for a variety of client-focused specialty groups. As part of the treatment team, the incumbent will establish and implement client care plans that are client or family member-driven, culturally competent, and promote wellness, recovery, and resilience. These positions support the community in SUD/MH prevention services and supportive services. Behavioral Health Specialists may be assigned to residential facilities, regional teams, various outpatient programs and community-based prevention programs. Incumbents may perform field visits to those under care, may supervise subordinates, and perform related duties as assigned. State of California - Health and Human Services Agency, California Code of Regulations requires that all non-licensed and non-certified individuals providing counseling in a substance use disorder (SUD) program licensed and/or certified by the Department of Health Care Services (DHCS) shall be registered to obtain certification as a SUD counselor with one of the certifying organizations currently approved by DHCS. State of California - Health and Human Services Agency, California Code of Regulations will require that individuals providing peer support services within an approved DMC-ODS and/or the SMHS delivery system licensed and/or certified by DHCS be registered to obtain certification as a Peer Support Specialist with one of the certifying organizations currently approved by DHCS. Unless otherwise provided, this position is part of Classified Service of the County and is assigned to the Community and Health Services bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Accompany clients in court, and/or transport clients in County vehicles; According to department standards and policies, prepare daily records, summarize progress of treatment for clients and keep these records current; Act as a lead worker or directs the work of others and offers training when needed; Advocate for and assist clients in accessing and receiving services; Communicate with various BHRS departments and other agencies; Build partnerships for positive and healthy youth development; Consult with other agencies, law enforcement and community service providers to exchange applicable information, identify services, and discuss referrals; Engage community members and local agency partners in planning and coalition development; Engage in compliant and ethical behavior in accordance with County and BHRS policy; Facilitate the admission/discharge of clients to the County's acute psychiatric hospital or substance use disorder residential treatment programs when necessary; Formulate specific health education program objectives from broad program goals, assess education and training needs through formal and informal means, and design programs and information to reduce substance misuse and abuse; Interact productively within a multidisciplinary team to provide holistic case management services; Meet regularly with clients and coach them in developing age-appropriate social skills; Assist in establishing clients' eligibility for Medi-Cal or other benefits and advocate for continuation of benefits; Participate in diagnostic and evaluative staff conferences for cooperative planning and treatment; Interview clients to screen, and determine their service needs, including evaluating risk factors; Provide case coordination and treatment planning and evaluation; Speak to public and/or agency groups to provide education that reduces stigma; Support MH/SUD program compliance with BHRS, State, & Federal reviews and corrective actions by reviewing, monitoring, tracking, etc.; and Support MH/SUD quality services program with BHRS, State, & Federal standards and requirements. MH Provide a variety of highly skilled mental health services to a varied caseload of clients; Provide Deputy Public Conservator services; Develop curriculum on various health topics; SUD Provide a variety of highly skilled substance use disorder treatment services to a varied caseload of clients; Interview clients to screen/access their substance use to determine their service needs; Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Intervention strategies and techniques; The principles and techniques of group, family and individual counseling; Behavioral Health programs, community resources, and other public agencies; The principles and techniques of risk assessment and treatment; Harm reduction; Recovery principles; and Collaborative networks, agencies and community services such as peer support networks. MH Mental health case management; The psychosocial aspects and characteristics of mental illness; and The principles and techniques of metal health treatment and recovery theories. SUD Principles of drug/alcohol addiction and recovery theories; Relapse and relapse prevention; and Risk factors for drug/alcohol abuse. SKILLS/ABILITIES Provide a variety of highly skilled mental health or alcohol/drug services to a varied caseload of clients at multiple site locations; Provide services that facilitate the recovery process; Effectively interview clients while developing and maintaining the confidence and cooperation of individuals and their families; Plan, organize and conduct structured groups and classes; Assess client's needs and develop effective treatment plans, constantly modeling compassion and respect; Respond appropriately to crisis situations involving clients, making accurate interventions and taking effective action independently; Relate directly with community organizations, schools, parent groups; Supervise others and/or delegate responsibilities, when assigned; and Communicate verbally and write concise case reports; and Maintain and track records of assigned clients. MH Provide mental health para-professional counseling and crisis intervention to a caseload of serious and persistent mental illness or seriously emotionally disturbed youth and their families. SUD Prepare concise written alcohol/drug assessments and social histories. We recognize your time is valuable, please only apply if you meet the following required qualifications. BEHAVIORAL HEALTH SPECIALIST I PATTERN I Fifteen (15) units of college credit* in a related field; AND Four (4) years experience in crisis intervention, group/family/individual counseling or in a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN II LVN or Psychiatric Technician license or 30 units of college credit* in a related field; AND Three (3) years experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. *California Association of Alcoholism and Drug Abuse Counselors (CAADAC) and/or National Association of Alcoholism and Drug Abuse Counselors (NAADAC) hours can be considered in meeting this educational requirement. PATTERN III Bachelors of Arts degree in a related field; AND Two (2) years responsible experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN IV Master's degree in a related field such as Counseling, Psychology or Social Work. BEHAVIORAL HEALTH SPECIALIST II PATTERN I Fifteen (15) units of college credit* in a related field; AND Four (4) years experience in crisis intervention, group/family/individual counseling or in a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN II LVN or Psychiatric Technician license or 30 units of college credit* in a related field; AND Three (3) years experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. *California Association of Alcoholism and Drug Abuse Counselors (CAADAC) and/or National Association of Alcoholism and Drug Abuse Counselors (NAADAC) hours can be considered in meeting this educational requirement. All applicants must possess a BLS CPR for Healthcare Providers. PATTERN III Bachelors of Arts degree in a related field; AND Two (2) years responsible experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN IV Master's degree in a related field such as, Counseling, Psychology or Social Work. IN ADDITION TO THE ABOVE PATTERNS One (1) year of experience as a Behavioral Health Specialist I, or the equivalent, in order to qualify for the Behavioral Health Specialist II level; AND BLS CPR for Healthcare Providers. DESIRABLE QUALIFICATIONS (SUD) In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application. Substance Use Disorder registration and/or certification with one of the certifying organizations that meets the Department of Health Care Services (DHCS) regulations, Proof of education is required for verification purposes at the time of application. Applicants who are unable to submit proof of education must call (209) 525-7339 to make other arrangements before 5:00 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing date deadline will result in disqualification. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consist of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Apply By: Oral Examination: February 9, 2024 Week of February 27th February 23, 2024 Week of March 13th March 9, 2024 Week of March 27th March 23, 2024 Week of April 10th April 6, 2024 Week of April 24th April 20, 2024 Week of May 8th Note: The eligible list generated from this recruitment may be used to fill future full-time, part-time, extra-help and on-call vacancies throughout Behavioral Health and Recovery Services. GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org . Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous
Mar 08, 2024
Full Time
About the Opportunity ****BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY**** THE IDEAL CANDIDATE Stanislaus County Behavioral Health and Recovery Services is seeking qualified candidates for the position of Behavioral Health Specialist I/II. The entry-level position performs under supervision while the experienced, journey-level position performs with much greater independence. Applicants who have lived experience as a consumer of Behavioral Health & Recovery Services or a family member of a loved one who is/was a consumer of Behavioral Health & Recovery Services are encouraged to apply. Provides a variety of para-professional counseling services to clients, recommends appropriate referrals, maintains community liaisons to ensure adequate services are made available to clients, provides facilitation for a variety of client- focused specialty groups, and as part of the treatment team, establishes and implements treatment plans. Behavioral Health Specialists work under supervision and may be assigned to regional teams, residential or inpatient facilities and various outpatient programs. Performs field visits to those under care and supervises subordinates. This recruitment is being conducted to fill vacancies for Behavioral Health and Recovery Services and establish an eligibility list to fill future Full-Time, Part-Time, Extra Help and On-Call vacancies. Stanislaus County adheres to all Public Health Orders and is committed to providing a safe and healthy work environment. To view the current Public Health orders, please visit the California Department of Public Health website here for more information. To learn more about the Behavioral Health and Recovery Services department, click here . Click here for details. THE POSITION Incumbents in the Behavioral Health Specialist (BHS) classification may be appointed to specialize in the Mental Health (MH) or the Substance Use Disorder (SUD) area. While the primary focus of incumbents will require unique typical tasks and specific abilities as indicated. Under supervision, the Behavioral Health Specialist provides a variety of services to clients, recommends appropriate referrals, maintains community liaisons to ensure adequate services are made available to clients, and provides facilitation for a variety of client-focused specialty groups. As part of the treatment team, the incumbent will establish and implement client care plans that are client or family member-driven, culturally competent, and promote wellness, recovery, and resilience. These positions support the community in SUD/MH prevention services and supportive services. Behavioral Health Specialists may be assigned to residential facilities, regional teams, various outpatient programs and community-based prevention programs. Incumbents may perform field visits to those under care, may supervise subordinates, and perform related duties as assigned. State of California - Health and Human Services Agency, California Code of Regulations requires that all non-licensed and non-certified individuals providing counseling in a substance use disorder (SUD) program licensed and/or certified by the Department of Health Care Services (DHCS) shall be registered to obtain certification as a SUD counselor with one of the certifying organizations currently approved by DHCS. State of California - Health and Human Services Agency, California Code of Regulations will require that individuals providing peer support services within an approved DMC-ODS and/or the SMHS delivery system licensed and/or certified by DHCS be registered to obtain certification as a Peer Support Specialist with one of the certifying organizations currently approved by DHCS. Unless otherwise provided, this position is part of Classified Service of the County and is assigned to the Community and Health Services bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Accompany clients in court, and/or transport clients in County vehicles; According to department standards and policies, prepare daily records, summarize progress of treatment for clients and keep these records current; Act as a lead worker or directs the work of others and offers training when needed; Advocate for and assist clients in accessing and receiving services; Communicate with various BHRS departments and other agencies; Build partnerships for positive and healthy youth development; Consult with other agencies, law enforcement and community service providers to exchange applicable information, identify services, and discuss referrals; Engage community members and local agency partners in planning and coalition development; Engage in compliant and ethical behavior in accordance with County and BHRS policy; Facilitate the admission/discharge of clients to the County's acute psychiatric hospital or substance use disorder residential treatment programs when necessary; Formulate specific health education program objectives from broad program goals, assess education and training needs through formal and informal means, and design programs and information to reduce substance misuse and abuse; Interact productively within a multidisciplinary team to provide holistic case management services; Meet regularly with clients and coach them in developing age-appropriate social skills; Assist in establishing clients' eligibility for Medi-Cal or other benefits and advocate for continuation of benefits; Participate in diagnostic and evaluative staff conferences for cooperative planning and treatment; Interview clients to screen, and determine their service needs, including evaluating risk factors; Provide case coordination and treatment planning and evaluation; Speak to public and/or agency groups to provide education that reduces stigma; Support MH/SUD program compliance with BHRS, State, & Federal reviews and corrective actions by reviewing, monitoring, tracking, etc.; and Support MH/SUD quality services program with BHRS, State, & Federal standards and requirements. MH Provide a variety of highly skilled mental health services to a varied caseload of clients; Provide Deputy Public Conservator services; Develop curriculum on various health topics; SUD Provide a variety of highly skilled substance use disorder treatment services to a varied caseload of clients; Interview clients to screen/access their substance use to determine their service needs; Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Intervention strategies and techniques; The principles and techniques of group, family and individual counseling; Behavioral Health programs, community resources, and other public agencies; The principles and techniques of risk assessment and treatment; Harm reduction; Recovery principles; and Collaborative networks, agencies and community services such as peer support networks. MH Mental health case management; The psychosocial aspects and characteristics of mental illness; and The principles and techniques of metal health treatment and recovery theories. SUD Principles of drug/alcohol addiction and recovery theories; Relapse and relapse prevention; and Risk factors for drug/alcohol abuse. SKILLS/ABILITIES Provide a variety of highly skilled mental health or alcohol/drug services to a varied caseload of clients at multiple site locations; Provide services that facilitate the recovery process; Effectively interview clients while developing and maintaining the confidence and cooperation of individuals and their families; Plan, organize and conduct structured groups and classes; Assess client's needs and develop effective treatment plans, constantly modeling compassion and respect; Respond appropriately to crisis situations involving clients, making accurate interventions and taking effective action independently; Relate directly with community organizations, schools, parent groups; Supervise others and/or delegate responsibilities, when assigned; and Communicate verbally and write concise case reports; and Maintain and track records of assigned clients. MH Provide mental health para-professional counseling and crisis intervention to a caseload of serious and persistent mental illness or seriously emotionally disturbed youth and their families. SUD Prepare concise written alcohol/drug assessments and social histories. We recognize your time is valuable, please only apply if you meet the following required qualifications. BEHAVIORAL HEALTH SPECIALIST I PATTERN I Fifteen (15) units of college credit* in a related field; AND Four (4) years experience in crisis intervention, group/family/individual counseling or in a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN II LVN or Psychiatric Technician license or 30 units of college credit* in a related field; AND Three (3) years experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. *California Association of Alcoholism and Drug Abuse Counselors (CAADAC) and/or National Association of Alcoholism and Drug Abuse Counselors (NAADAC) hours can be considered in meeting this educational requirement. PATTERN III Bachelors of Arts degree in a related field; AND Two (2) years responsible experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN IV Master's degree in a related field such as Counseling, Psychology or Social Work. BEHAVIORAL HEALTH SPECIALIST II PATTERN I Fifteen (15) units of college credit* in a related field; AND Four (4) years experience in crisis intervention, group/family/individual counseling or in a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN II LVN or Psychiatric Technician license or 30 units of college credit* in a related field; AND Three (3) years experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. *California Association of Alcoholism and Drug Abuse Counselors (CAADAC) and/or National Association of Alcoholism and Drug Abuse Counselors (NAADAC) hours can be considered in meeting this educational requirement. All applicants must possess a BLS CPR for Healthcare Providers. PATTERN III Bachelors of Arts degree in a related field; AND Two (2) years responsible experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN IV Master's degree in a related field such as, Counseling, Psychology or Social Work. IN ADDITION TO THE ABOVE PATTERNS One (1) year of experience as a Behavioral Health Specialist I, or the equivalent, in order to qualify for the Behavioral Health Specialist II level; AND BLS CPR for Healthcare Providers. DESIRABLE QUALIFICATIONS (SUD) In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application. Substance Use Disorder registration and/or certification with one of the certifying organizations that meets the Department of Health Care Services (DHCS) regulations, Proof of education is required for verification purposes at the time of application. Applicants who are unable to submit proof of education must call (209) 525-7339 to make other arrangements before 5:00 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing date deadline will result in disqualification. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consist of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Apply By: Oral Examination: February 9, 2024 Week of February 27th February 23, 2024 Week of March 13th March 9, 2024 Week of March 27th March 23, 2024 Week of April 10th April 6, 2024 Week of April 24th April 20, 2024 Week of May 8th Note: The eligible list generated from this recruitment may be used to fill future full-time, part-time, extra-help and on-call vacancies throughout Behavioral Health and Recovery Services. GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org . Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous
Introduction The San Joaquin Sheriff's Office is currently recruiting for two part-time Radio Communications Systems Specialists. Ideal candidates will have significant specialized, technical experience with public safety systems and vehicle/radio communications equipment. Specialists will be responsible for the planning, design, installation, troubleshooting, maintenance, and repair of a variety of electronic components in both Sheriff vehicles and fixed equipment. The anticipated work schedule is Monday through Friday, 30 to 40 hours weekly. Typical duties may include: - Under general supervision plans, designs, installs, troubleshoots, maintains, and repairs a variety of electronic components in both vehicle and fixed equipment. Including but not limited to cellular modem, land mobile radio, associated antennas, power connections and cables, serial cables, charge guard, and the ability of the dock to charge the Mobile Data Computer. - Installs wiring for special systems as required by manufacturer or design requirements. - Reads and interprets electrical and electronic diagrams and service manuals. - Performs tests on circuits, transistors, and other components using various specialized test equipment; isolates defects in circuits and equipment components and corrects or replaces them. - Performs upgrades, repairs, cleans, maintains, and removes a variety of digital and analog equipment used in fixed and mobile public safety and emergency communications systems. - Makes recommendations on spare parts requirements for all special systems; prepares cost estimates for labor and material for proposed systems installations. - Assists in the design and configuration of wiring systems, development of specifications for wiring, termination, and peripheral devices. - Programs portable and mobile subscribers with sheriff office radio templates/code plugs. - Repairs, programs, and troubleshoots dispatch consoles systems. Please click here to review the classification specification. Pre-Employment Drug Screening and Background : Potential new hires into this classification are required to successfully pass a pre-employment drug screen and a background investigation as a condition of employment. Final appointment cannot be made unless the eligible has passed the drug screen and successfully completed the background process. The County pays for the initial drug screen. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. MINIMUM QUALIFICATIONS Note : Incumbents who, at the time that Classification Study #01-22 is adopted by the Board of Supervisors, occupy full-time Civil Service positions reclassified to this class by the study, shall be deemed to meet the requirements listed below. EITHER PATTERN I Experience : One year as a Department Information Systems Specialist II in San Joaquin County . OR PATTERN II Education : Completion of at least 60 semester (or 90 quarter) units from an accredited college or university, including 24 units in computer science. Experience : Three years of experience that included substantial responsibility for operating, installing, configuring, testing, troubleshooting and repairing desktop computer hardware, software, peripheral equipment and/or network systems. Substitution #1 : Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department. Substitution #2 : Additional qualifying experience within the last five years may substitute for the above-required education on a year-for-year basis. Special Requirement : Applicants for positions in this class may be required to demonstrate proficiency in operating, installing, configuring, testing, troubleshooting and/or repairing desktop computer hardware, software, peripheral equipment and/or network systems as part of the testing or selection process. KNOWLEDGE Operations, services and activities of a comprehensive information systems program; principles and practices of technical network administration; operational characteristics of local and wide area network systems; operational characteristics of a variety of communication systems and devices; principles and practices of troubleshooting technical network and computer system hardware and software problems; personal computer hardware and software components; network cabling standards; principles and practices of customer service; operational characteristics of various computer software packages; methods and techniques of developing technical documentation and training materials; principles and practices of record keeping; modern office procedures, methods and equipment. ABILITY Perform highly technical duties in the maintenance and administration of network and computer operating systems; perform highly complex communications system support tasks; provide technical support in planning and evaluating new systems and equipment; identify, test and repair network cabling problems; respond to and identify user network and computer related problems; install and configure desktop computer systems and peripheral equipment; troubleshoot a variety of complex desktop systems hardware and software problems; communicate technical information to a wide variety of users; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work. PHYSICAL/MENTAL REQUIREMENTS Mobility -Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting -Frequently 5-30 pounds; occasionally 70 pounds or less; Vision -Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity -Frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching; Hearing/Talking -Frequent talking/hearing in person and on the telephone; Emotional/Psychological -Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental -Frequent exposure to noise. San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. Equal Opportunity Employer San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org) . Accommodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. Selection Procedures Applicants for part-time and temporary recruitments who meet the minimum qualifications are either referred to the hiring department for further selection or they may be required to take a written examination. If a written examination is given, the top candidates may be referred to the hiring department for further selection. Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date. Physical Exam : Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities. Pre-employment Drug Screening Exam : Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen. Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grandparent, grandchild or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when: They are related to the Appointing Authority, or The employment would result in one of them supervising the work of the other Department Heads may establish additional limitations on the hiring of relatives by departmental rule. Proof of Eligibility: If you are offered a job, you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S. HOW TO APPLY Please be advised that Human Resources will only be accepting Online Application submittals for this recruitment. Paper application submittals will not be considered or accepted. Apply Online: www.sjgov.org/department/hr Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: (209) 468-3370 Job Line: For current employment opportunities please call our 24-hour job line at (209) 468-3377. When a final filing date is indicated, applications must be submitted online to the Human Resources Division before the submission deadline. Resumes and paper applications will not be accepted in lieu of an online application. ( The County assumes no responsibility for online applications which are not received by the Human Resources Division) . San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer : San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here . View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email , or apply for a job in person at the San Joaquin County Human Resources Division. Closing Date/Time: Open Until Filled
Mar 08, 2024
Part Time
Introduction The San Joaquin Sheriff's Office is currently recruiting for two part-time Radio Communications Systems Specialists. Ideal candidates will have significant specialized, technical experience with public safety systems and vehicle/radio communications equipment. Specialists will be responsible for the planning, design, installation, troubleshooting, maintenance, and repair of a variety of electronic components in both Sheriff vehicles and fixed equipment. The anticipated work schedule is Monday through Friday, 30 to 40 hours weekly. Typical duties may include: - Under general supervision plans, designs, installs, troubleshoots, maintains, and repairs a variety of electronic components in both vehicle and fixed equipment. Including but not limited to cellular modem, land mobile radio, associated antennas, power connections and cables, serial cables, charge guard, and the ability of the dock to charge the Mobile Data Computer. - Installs wiring for special systems as required by manufacturer or design requirements. - Reads and interprets electrical and electronic diagrams and service manuals. - Performs tests on circuits, transistors, and other components using various specialized test equipment; isolates defects in circuits and equipment components and corrects or replaces them. - Performs upgrades, repairs, cleans, maintains, and removes a variety of digital and analog equipment used in fixed and mobile public safety and emergency communications systems. - Makes recommendations on spare parts requirements for all special systems; prepares cost estimates for labor and material for proposed systems installations. - Assists in the design and configuration of wiring systems, development of specifications for wiring, termination, and peripheral devices. - Programs portable and mobile subscribers with sheriff office radio templates/code plugs. - Repairs, programs, and troubleshoots dispatch consoles systems. Please click here to review the classification specification. Pre-Employment Drug Screening and Background : Potential new hires into this classification are required to successfully pass a pre-employment drug screen and a background investigation as a condition of employment. Final appointment cannot be made unless the eligible has passed the drug screen and successfully completed the background process. The County pays for the initial drug screen. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. MINIMUM QUALIFICATIONS Note : Incumbents who, at the time that Classification Study #01-22 is adopted by the Board of Supervisors, occupy full-time Civil Service positions reclassified to this class by the study, shall be deemed to meet the requirements listed below. EITHER PATTERN I Experience : One year as a Department Information Systems Specialist II in San Joaquin County . OR PATTERN II Education : Completion of at least 60 semester (or 90 quarter) units from an accredited college or university, including 24 units in computer science. Experience : Three years of experience that included substantial responsibility for operating, installing, configuring, testing, troubleshooting and repairing desktop computer hardware, software, peripheral equipment and/or network systems. Substitution #1 : Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department. Substitution #2 : Additional qualifying experience within the last five years may substitute for the above-required education on a year-for-year basis. Special Requirement : Applicants for positions in this class may be required to demonstrate proficiency in operating, installing, configuring, testing, troubleshooting and/or repairing desktop computer hardware, software, peripheral equipment and/or network systems as part of the testing or selection process. KNOWLEDGE Operations, services and activities of a comprehensive information systems program; principles and practices of technical network administration; operational characteristics of local and wide area network systems; operational characteristics of a variety of communication systems and devices; principles and practices of troubleshooting technical network and computer system hardware and software problems; personal computer hardware and software components; network cabling standards; principles and practices of customer service; operational characteristics of various computer software packages; methods and techniques of developing technical documentation and training materials; principles and practices of record keeping; modern office procedures, methods and equipment. ABILITY Perform highly technical duties in the maintenance and administration of network and computer operating systems; perform highly complex communications system support tasks; provide technical support in planning and evaluating new systems and equipment; identify, test and repair network cabling problems; respond to and identify user network and computer related problems; install and configure desktop computer systems and peripheral equipment; troubleshoot a variety of complex desktop systems hardware and software problems; communicate technical information to a wide variety of users; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work. PHYSICAL/MENTAL REQUIREMENTS Mobility -Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting -Frequently 5-30 pounds; occasionally 70 pounds or less; Vision -Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity -Frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching; Hearing/Talking -Frequent talking/hearing in person and on the telephone; Emotional/Psychological -Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental -Frequent exposure to noise. San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. Equal Opportunity Employer San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org) . Accommodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. Selection Procedures Applicants for part-time and temporary recruitments who meet the minimum qualifications are either referred to the hiring department for further selection or they may be required to take a written examination. If a written examination is given, the top candidates may be referred to the hiring department for further selection. Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date. Physical Exam : Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities. Pre-employment Drug Screening Exam : Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen. Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grandparent, grandchild or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when: They are related to the Appointing Authority, or The employment would result in one of them supervising the work of the other Department Heads may establish additional limitations on the hiring of relatives by departmental rule. Proof of Eligibility: If you are offered a job, you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S. HOW TO APPLY Please be advised that Human Resources will only be accepting Online Application submittals for this recruitment. Paper application submittals will not be considered or accepted. Apply Online: www.sjgov.org/department/hr Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: (209) 468-3370 Job Line: For current employment opportunities please call our 24-hour job line at (209) 468-3377. When a final filing date is indicated, applications must be submitted online to the Human Resources Division before the submission deadline. Resumes and paper applications will not be accepted in lieu of an online application. ( The County assumes no responsibility for online applications which are not received by the Human Resources Division) . San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer : San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo . Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here . View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email , or apply for a job in person at the San Joaquin County Human Resources Division. Closing Date/Time: Open Until Filled
Cal State University (CSU) Fullerton
800 N State College Blvd, Fullerton, CA 92831, USA
Job Title Marketing and Communications Specialist Classification Public Affairs/Communication Specialist II AutoReqId 538174 Department Vice President of Student Affairs Office Sub-Division Vice President of Student Affairs Office Salary Range Classification Range $3,949 - $7,143 per month (Hiring range depending on qualifications, not anticipated to exceed $3,949 - $6,500 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The purpose of the Division of Student Affairs is to transform the lives of our students academically, personally, and professionally, equipping all with the knowledge and skills required for success at Cal State Fullerton and beyond degree completion. We seek an exceptional individual to join our team as the Marketing and Communications Specialist (Public Affairs/Communication Specialist II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. Reporting to the Associate Vice President of Student Affairs, for the College Access and Career Pathways Cluster within the Division of Student Affairs, the Marketing and Communications Specialist collaborates with the College Access and Career Pathways cluster (Center for Educational Partnerships, Outreach, Recruitment and Orientation, Financial Aid, Titan Hub, Scholarship Office, Admissions, Career Center, and Center for Internships and Community Engagement) to lead, create, coordinate, and implement strategic marketing and communication plans for programs and services offered by these departments in accordance with the university’s strategic long term outreach and recruitment plans. The Marketing and Communications Specialist is responsible for the day-to-day oversight, development, and maintenance of marketing, branding, and communication initiatives. Will create, coordinate, and execute the development, writing, and design of all marketing and advertising for both print and web-based publications. Responsible for the development and implementation of all marketing strategies; to promote the College Access and Career Pathways Cluster; and develop and execute effective social media strategies to support the cluster. Create modern infographic reports and on occasion, analyze statistics and data to calculate figures to display in the infographic reports. Create various videos for both on-campus and off-campus partnerships and stakeholders, end-of-semester Thank You videos, and motion graphics animated infographic digital reports, to name a few, to promote the brand and services of Cal State Fullerton (CSUF). Modify and create custom HTML and/or CSS coding for projects for email templates, cluster website and similar projects as needed by departments that encompass the College Access and Career Pathways cluster. Utilize marketing systems such Salesforce or other adopted Customer Relationship Manager (CRM) and the like to help promote programs and services. Oversee the hiring and oversight of Student Assistant Graphic Designer(s). Create above projects for the College Access and Career Pathways cluster- collaborate with the various departments within the cluster to complete cluster goals and projects. This position manages all Salesforce (and/or other Client Relationship Manager CRMs adopted) related initiatives, as well as long-term planning and strategy in communication creation and process improvement. This position develops and configures the Salesforce modules, workflow, forms, fields, views, reports, and dashboards and the daily maintenance of Salesforce via third-party applications/add-ons within Salesforce. The Marketing and Communications Specialist creates and applies departmental brand guidelines and develops printed and digital materials in support of College Access and Career Pathways cluster efforts. Other duties as assigned. Essential Qualifications Bachelor’s degree from an accredited four-year college or university in a related field and up to two years or related professional or technical experience. Knowledge of the fundamentals of public affairs and/or media relations, as well as some exposure to marketing and marketing research. Possession of strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles. Ability to serve as a media spokesperson and/or senior editor. Working knowledge of copyright and other applicable laws pertaining to publications and the media. Thorough knowledge of web communication techniques, vehicles, and formats. Ability to effectively use web technology to achieve communication goals. Ability to analyze and select pertinent facts and integrate them into communication vehicles. Possession of strong story development and journalistic writing skills, as well as advanced editorial skills. Knowledge of interview techniques and the ability to define and deliver media messages. Working knowledge of marketing and research techniques and methods. Ability to apply market research to identify communication needs and target audiences. Ability to apply appropriate statistical techniques and methods to research. Possession of exceptional interpersonal skills, including strong public speaking, listening, and interpretive skills. Ability to provide lead work direction. Working knowledge of popular social media outlets with the ability to schedule, submit information, and regulate content. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Must possess ability to lead various projects, groups, problem solving, have great attention to detail, and coordinate activities where direct supervision is shared; demonstrated ability to work with diverse stakeholders, community members, and students; knowledge of marketing principles in targeting different audiences (e.g., student, parents, community, staff, employers), and the ability to function effectively as part of a high-performance team. In addition, the position requires a thorough mastery of English grammar, punctuation, and spelling, and the ability to manage multiple assignments while meeting deadlines. Must possess strong written and verbal communication skills and have a track record of success in an operational role in a fast paced, high-volume service environment. The position requires a good working knowledge and experience with graphics and/or desktop publishing software applications, which include Adobe Creative Suite (Photoshop, Illustrator, InDesign), video editing software (Adobe Premiere, Final Cut Pro, Adobe After Effects), Microsoft Publisher, Microsoft PowerPoint, and others. Must also be familiar with Windows or MacOS, Internet Explorer, Microsoft Word and Excel, HTML, Flash, and a general knowledge of database management. Foundational knowledge of the principles and techniques of artistic and graphic design, as well as demonstrated design and artistic skills. Comprehensive knowledge of graphic design, production principles, and communication theory including a basic understanding of marketing and promotion concepts. Possession of strong graphic design skills and the artistic ability necessary to translate communication needs into artistic design. Ability to understand university level curriculum concepts and convey them graphically. Thorough knowledge of current campus documents and university-wide publication needs. Thorough understanding of printing and vendor services to prepare specifications for printing. Ability to prepare camera-ready materials and a working knowledge of design and electronic prepress processes used in the production of complex publications. The position also requires a strong understanding of the major social media tools and evidence of the ability to utilize social media to engage various on and off campus stakeholders and the ability to work as a lead person in developing and implementing marketing strategies involving collaborative arrangements with professional colleagues. Spanish speaking capabilities, ability to read and write. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Apr 11 2024 Pacific Daylight Time Applications close: May 02 2024 Pacific Daylight Time Closing Date/Time:
Apr 12, 2024
Job Title Marketing and Communications Specialist Classification Public Affairs/Communication Specialist II AutoReqId 538174 Department Vice President of Student Affairs Office Sub-Division Vice President of Student Affairs Office Salary Range Classification Range $3,949 - $7,143 per month (Hiring range depending on qualifications, not anticipated to exceed $3,949 - $6,500 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The purpose of the Division of Student Affairs is to transform the lives of our students academically, personally, and professionally, equipping all with the knowledge and skills required for success at Cal State Fullerton and beyond degree completion. We seek an exceptional individual to join our team as the Marketing and Communications Specialist (Public Affairs/Communication Specialist II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. Reporting to the Associate Vice President of Student Affairs, for the College Access and Career Pathways Cluster within the Division of Student Affairs, the Marketing and Communications Specialist collaborates with the College Access and Career Pathways cluster (Center for Educational Partnerships, Outreach, Recruitment and Orientation, Financial Aid, Titan Hub, Scholarship Office, Admissions, Career Center, and Center for Internships and Community Engagement) to lead, create, coordinate, and implement strategic marketing and communication plans for programs and services offered by these departments in accordance with the university’s strategic long term outreach and recruitment plans. The Marketing and Communications Specialist is responsible for the day-to-day oversight, development, and maintenance of marketing, branding, and communication initiatives. Will create, coordinate, and execute the development, writing, and design of all marketing and advertising for both print and web-based publications. Responsible for the development and implementation of all marketing strategies; to promote the College Access and Career Pathways Cluster; and develop and execute effective social media strategies to support the cluster. Create modern infographic reports and on occasion, analyze statistics and data to calculate figures to display in the infographic reports. Create various videos for both on-campus and off-campus partnerships and stakeholders, end-of-semester Thank You videos, and motion graphics animated infographic digital reports, to name a few, to promote the brand and services of Cal State Fullerton (CSUF). Modify and create custom HTML and/or CSS coding for projects for email templates, cluster website and similar projects as needed by departments that encompass the College Access and Career Pathways cluster. Utilize marketing systems such Salesforce or other adopted Customer Relationship Manager (CRM) and the like to help promote programs and services. Oversee the hiring and oversight of Student Assistant Graphic Designer(s). Create above projects for the College Access and Career Pathways cluster- collaborate with the various departments within the cluster to complete cluster goals and projects. This position manages all Salesforce (and/or other Client Relationship Manager CRMs adopted) related initiatives, as well as long-term planning and strategy in communication creation and process improvement. This position develops and configures the Salesforce modules, workflow, forms, fields, views, reports, and dashboards and the daily maintenance of Salesforce via third-party applications/add-ons within Salesforce. The Marketing and Communications Specialist creates and applies departmental brand guidelines and develops printed and digital materials in support of College Access and Career Pathways cluster efforts. Other duties as assigned. Essential Qualifications Bachelor’s degree from an accredited four-year college or university in a related field and up to two years or related professional or technical experience. Knowledge of the fundamentals of public affairs and/or media relations, as well as some exposure to marketing and marketing research. Possession of strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles. Ability to serve as a media spokesperson and/or senior editor. Working knowledge of copyright and other applicable laws pertaining to publications and the media. Thorough knowledge of web communication techniques, vehicles, and formats. Ability to effectively use web technology to achieve communication goals. Ability to analyze and select pertinent facts and integrate them into communication vehicles. Possession of strong story development and journalistic writing skills, as well as advanced editorial skills. Knowledge of interview techniques and the ability to define and deliver media messages. Working knowledge of marketing and research techniques and methods. Ability to apply market research to identify communication needs and target audiences. Ability to apply appropriate statistical techniques and methods to research. Possession of exceptional interpersonal skills, including strong public speaking, listening, and interpretive skills. Ability to provide lead work direction. Working knowledge of popular social media outlets with the ability to schedule, submit information, and regulate content. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Must possess ability to lead various projects, groups, problem solving, have great attention to detail, and coordinate activities where direct supervision is shared; demonstrated ability to work with diverse stakeholders, community members, and students; knowledge of marketing principles in targeting different audiences (e.g., student, parents, community, staff, employers), and the ability to function effectively as part of a high-performance team. In addition, the position requires a thorough mastery of English grammar, punctuation, and spelling, and the ability to manage multiple assignments while meeting deadlines. Must possess strong written and verbal communication skills and have a track record of success in an operational role in a fast paced, high-volume service environment. The position requires a good working knowledge and experience with graphics and/or desktop publishing software applications, which include Adobe Creative Suite (Photoshop, Illustrator, InDesign), video editing software (Adobe Premiere, Final Cut Pro, Adobe After Effects), Microsoft Publisher, Microsoft PowerPoint, and others. Must also be familiar with Windows or MacOS, Internet Explorer, Microsoft Word and Excel, HTML, Flash, and a general knowledge of database management. Foundational knowledge of the principles and techniques of artistic and graphic design, as well as demonstrated design and artistic skills. Comprehensive knowledge of graphic design, production principles, and communication theory including a basic understanding of marketing and promotion concepts. Possession of strong graphic design skills and the artistic ability necessary to translate communication needs into artistic design. Ability to understand university level curriculum concepts and convey them graphically. Thorough knowledge of current campus documents and university-wide publication needs. Thorough understanding of printing and vendor services to prepare specifications for printing. Ability to prepare camera-ready materials and a working knowledge of design and electronic prepress processes used in the production of complex publications. The position also requires a strong understanding of the major social media tools and evidence of the ability to utilize social media to engage various on and off campus stakeholders and the ability to work as a lead person in developing and implementing marketing strategies involving collaborative arrangements with professional colleagues. Spanish speaking capabilities, ability to read and write. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Apr 11 2024 Pacific Daylight Time Applications close: May 02 2024 Pacific Daylight Time Closing Date/Time:
Program Specialist (Case Management) CalOptima CalOptima Health is seeking a highly motivated an experienced Program Specialist (Case Management) to join our team. The Program Specialist (Case Management) will support various projects and initiatives, as well as assist in the coordination of key strategies to effectively enhance the delivery of Case Management (CM) services. The incumbent will participate in and support CM meetings, activities and projects focused on implementing targeted quality initiatives designed to improve access to care, awareness and understanding of CM services. Position Information: Department: Case Management Salary Grade: E - $48,000 - $72,292 Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Reviews, monitors and tracks quality performance data related to, but not limited to, Healthcare Effectiveness Data and Information Set (HEDIS), key performance indicators, regulatory reports and member and provider experience and access to care against internal and external benchmarks to identify performance gaps and identify opportunities for improvement in a timely manner. Assists with creating and updating project plans, develops and maintains process flows, maintains project related materials (e.g., action plans, intervention logs, tracking and trending) and completes other project related tasks as needed. Creates, develops and edits member and provider communication pieces. Tracks and maintains compliance related needs, including but not limited to training requirements. Attends and supports cross-functional quality improvement work teams responsible for the identifying, implementing and evaluating CM quality improvement projects, activities and reports. 15% - Administrative Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Assists with updating policies and procedures, desktop procedures and accompanying training materials as needed. Conducts comprehensive research on CM topics, interventions and best practices. Creates audit tools and tracking for CM department needs and focuses. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 2 years of experience in a managed care organization required, preferably in case management related departments. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Have access to means of transportation for work away from the primary office approximately 5% of the time required. Preferred Qualifications: Bachelor's degree in public health, health policy, health care, public administration or related field. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 16, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/program-specialist-case-management-505-city-parkway-california-united-states Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-9d2ec567d19af944a21433e030a53c76
Apr 04, 2024
Program Specialist (Case Management) CalOptima CalOptima Health is seeking a highly motivated an experienced Program Specialist (Case Management) to join our team. The Program Specialist (Case Management) will support various projects and initiatives, as well as assist in the coordination of key strategies to effectively enhance the delivery of Case Management (CM) services. The incumbent will participate in and support CM meetings, activities and projects focused on implementing targeted quality initiatives designed to improve access to care, awareness and understanding of CM services. Position Information: Department: Case Management Salary Grade: E - $48,000 - $72,292 Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Reviews, monitors and tracks quality performance data related to, but not limited to, Healthcare Effectiveness Data and Information Set (HEDIS), key performance indicators, regulatory reports and member and provider experience and access to care against internal and external benchmarks to identify performance gaps and identify opportunities for improvement in a timely manner. Assists with creating and updating project plans, develops and maintains process flows, maintains project related materials (e.g., action plans, intervention logs, tracking and trending) and completes other project related tasks as needed. Creates, develops and edits member and provider communication pieces. Tracks and maintains compliance related needs, including but not limited to training requirements. Attends and supports cross-functional quality improvement work teams responsible for the identifying, implementing and evaluating CM quality improvement projects, activities and reports. 15% - Administrative Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Assists with updating policies and procedures, desktop procedures and accompanying training materials as needed. Conducts comprehensive research on CM topics, interventions and best practices. Creates audit tools and tracking for CM department needs and focuses. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 2 years of experience in a managed care organization required, preferably in case management related departments. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Have access to means of transportation for work away from the primary office approximately 5% of the time required. Preferred Qualifications: Bachelor's degree in public health, health policy, health care, public administration or related field. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 16, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/program-specialist-case-management-505-city-parkway-california-united-states Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-9d2ec567d19af944a21433e030a53c76
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION This classification is scheduled to receive a general wage increase of 4% in July 2024. The Placer County Library is hiring a full-time Library Specialist. This position will perform a variety of specialized and technical paraprofessional library work in support of the County library system and provide various library services to professional library staff and the public. The Library Specialist classification maybe be assigned to any combination of the four specific functional areas which include General Library Services, Library Literacy Services, Mobile Services (formerly known as Bookmobile), and Information Systems and Technology Support . Please scroll down for specific duties assigned to each of the four functional areas within this classification. The eligible list created by this recruitment may be used to fill future vacancies as they arise in the Auburn and Rocklin areas. The person in this position will be required to work weekends and some evenings. This recruitment may be used to fill both open and promotional, as well as permanent and extra-help (temporary) vacancies in the Library Department, as they arise. To learn more about the Library Department click HERE . BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To perform a variety of specialized and technical paraprofessional library work in support of the County library system and provide various library services to professional library staff and the public; to assist with meeting customers’ information needs for library materials, which include identifying and locating materials and information by researching and interpreting print, on-line and other sources; to plan, manage, administer, and evaluate the Placer County Adult Literacy Program or the department’s information systems and technology based functions as assigned; and to provide support and assistance with collection development activities. DISTINGUISHING CHARACTERISTICS This is a full journey para-professional level classification. Employees at this level may perform specialized and technical duties related to information technology specific to the library; coordinate the adult literacy program for the library; or provide technical library services to professional staff and the public. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the scope of duties and the operating procedures and policies within the work unit. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from management or professional staff. May exercise direct supervision over clerical positions and volunteers. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Plan, prioritize, assign, supervise, train, schedule and review the work of clerical library staff and volunteers. Participate in the selection of staff; provide or coordinates staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Recommend and assist in the implementation of unit goals and objectives; establish schedules and methods for circulation at main library; implement policies and procedures. Evaluate operations and activities for assigned responsibilities; recommend improvements and modifications; prepare reports on operations and activities. Use reference interview to assess library patrons’ needs and assist them in understanding and effectively utilizing library services and resources, including digital resources. Perform a variety of work requiring specific knowledge of library practices and procedures. Investigate complaints and recommend improvements and modifications; prepare and submit a variety of reports on operations and activities specific to area of assignment. Research and interpret print, on-line and other sources as needed; place holds as requested. Perform Selector duties relative to reading, researching and providing recommendations for purchase throughout the County library system; and assist with collection development by making suggestions of new library materials, creating book lists, ordering library materials, weeding, repair and replacement of library materials. May process, catalog, and prepare new books and other materials for circulation; establish and maintain collection files and records; conduct and oversee inventories of books and other library materials; maintain bibliographies and create reading lists. Check books and other materials in and out of library; shelve books and review shelves for mis-shelved materials; weed shelves for outdated or worn materials. Compute, collect, receipt and record monies collected for overdue, lost or damaged materials. Act as liaison with cooperative libraries, Friends of the Library, and community groups in absence of Librarian; process interlibrary loan requests. Develop, coordinate and conduct various special programs and community outreach activities such as story time, summer reading programs and library tours; provide library customers with information about community resources. Operate various library-related equipment, information systems, and general office equipment. Perform clerical duties as assigned. Adhere to safety policies and procedures. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. May secure library materials through inter-library loans; search appropriate databases and identify materials; request materials from appropriate sources, process materials for distribution to customers; respond to requests from other libraries for inter-library loans; may work with inter-library loan representative to obtain materials. Attend professional workshops, seminars and conferences. Perform related duties as assigned. Functional Assignment Areas (While the majority of duties assigned to a position may typically fall within one of the following areas, incumbents may also be assigned duties that cross multiple areas) When assigned to Library Literacy (in addition to general duties), duties may include but are not limited to: Recruit, enroll, and support tutors and learners of all ages. Conduct student intake assessments that effectively assess reading, writing, comprehension, and/or speaking skills of the learner. Match assessed learners with tutors. Establish and maintain contact with community agencies and businesses that have an interest in adult literacy programs, and respond to related routine questions and concerns of those agencies. Partner with agencies in providing educational services to Library patrons. Collect and analyze data regarding tutor/learner activity; assess effectiveness of training workshops and makes adjustments where necessary. Provide mentoring support to tutors addressing topics such as teaching strategies, supplemental materials, learning disabilities/differences, and behavioral issues. Maintain databases for tutor/learner activity and budget expenditures. Prepare meeting facilities; transport workshop materials and refreshments to and from meeting sites, and clean up meeting rooms; prepare workshop schedules. Promote the library literacy program through various media; create media campaigns/content. Represent the library literacy program at meetings, as requested; speak to service clubs and community groups to encourage public awareness. Maintain inventory of teaching/training materials; unpack, check-in, and shelve materials. Prepare annual program budget and grant proposal documents and administer the budget. Write monthly newsletter columns and tutor letters. Act as a liaison with cooperative libraries, the Literacy Support Council, and community groups. When assigned to Information Systems and Technology Support (in addition to general duties), duties may include but are not limited to: Prepare long- and short-term technology solutions projects requiring statistical research, and organizational, technology, and systems analyses. Develop and maintain library websites; manage website development to incorporate new features and functionality; develop and create new website content and keep all website content current and updated regularly; develop, expand, and manage current website designs and lead appropriate redesigns when needed; copy, edit, and proofread all website content; maintain relationships with key team members and County technical support teams; track and report on all website metrics. Evaluate user needs; develop and present training on basic computer functions and use, application programs, internet use, and e-mail. Assist staff with technical computer questions; create user profiles; assist patrons with computer problems; maintain help desk support. Provide operational testing, troubleshooting, instruction, and training to staff using the department’s various proprietary systems, and test possible future systems. Use analytical techniques and information gathering processes and obtain required information and data for project analysis and reporting; prepare spreadsheets, discuss analysis and conclusions with professional and/or management staff, and draft reports of study. Develop training materials, including tutorials, documentation and instructional manuals for system use; create presentations, flyers, and handouts using presentation programs, desktop publishing, and word processing software. Interact with technology vendors regarding new library services related solutions or troubleshooting. When assigned to Bookmobile (in addition to general duties), duties may include but are not limited to: Independently represent Placer County Libraries to the community through the County’s mobile outreach library (i.e., bookmobile). Drive the Bookmobile with library personnel as passengers to rural localities that are removed from regular libraries. Determine appropriate bookmobile schedules per the community’s needs, add and remove stops and communicate changes to affected patrons, and decide upon locations for the pop-up library. Modify and specialize programming based on system-wide needs. Schedule periodic servicing, washing and maintenance of vehicles; report any major mechanical malfunctions of the vehicle. Drive library delivery vehicles to deliver and pick up books to County Library branches. Keep the mobile library interior clean and orderly; prepare the operator's vehicle condition report. Load books, periodicals, magazines, and other materials. Sort and route books and other materials. Develop, implement, and participate in community outreach events and activities marketing bookmobile services based on services needs of various communities within the County. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of experience working in a public library, or managing a literacy program, or providing information systems support and administration to an integrated library system. Training: Equivalent to a Bachelor's degree from an accredited college in a discipline related to the knowledge, skills, and abilities of the position. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Standard public library practices, techniques and terminology; basic services, policies and procedures associated with a public library. Public library collection, including general reference sources, search techniques, and services. General procedures involved in receipt, circulation and storage of library materials. General library classification and filing systems. Computer applications in a library environment. Modern office procedures, methods, and equipment. Principles and practices of work safety. Collection Development resources. Basic budget monitoring methods and practices. Arithmetic and basic mathematical calculations. Basic statistical analysis techniques. Principles and practices of supervision, training, and performance evaluations. Research and organizational methods and techniques. Applicable federal, state, and local laws and regulations and policies and procedures applicable to library programs. Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly. Techniques for providing a high level of customer service by effectively interacting with the public, vendors, and County staff. Ability to: Supervise, train, and evaluate assigned staff and volunteers. Intermittently, review documents related to library operations; observe, identify and problem solve library operations and procedures; understand, interpret and explain library policies and procedures. Perform specialized clerical and para-professional library work; interpret and apply basic library procedures and policies. Use a library automated system, library databases, and the internet. Maintain confidentiality of customer records. Work with various cultural and ethnic groups in a tactful and effective manner. Act quickly and calmly in emergency situations. Conduct effective reference interviews to ascertain library customer needs and link them to appropriate resources; understand and carry out a variety of both oral and written instructions; work fairly and courteously with the public; and work effectively with interruption. Learn and assist with grant writing, budgeting, administration, planning, management, public relations and report writing. Independently provide technical and reference assistance to subordinate library personnel and library customers. Independently perform specialized circulation, collection and reference duties. Make persuasive presentations to groups and individuals regarding all aspects of assigned program(s). Prepare clear, concise, and complete reports, correspondence, instructional materials, and other written material. Work weekend and evening shifts as assigned. Plan, organize and conduct programs and training sessions. Understand and carry out a variety of both oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Work in a standard office environment, using standard office equipment and computer systems. Sit at desk and/or stand for long periods of time. Intermittently bend, twist, reach, grasp, kneel or squat while shelving, opening boxes or moving equipment; see and read handwritten and printed materials and a computer screen; write and use keyboard to communicate and to enter circulation and collection data; communicate in person and by telephone; file, lift and carry weight up to 50 pounds; push handcart up to 50 pounds. Functional Assignment Areas When assigned to Library Literacy (in addition to general knowledge and abilities) knowledge and abilities may include, but are not limited to: Knowledge of: Objectives, principles, procedures, standards, and trends in library literacy programs. Methods and techniques utilized in publicizing the Library Literacy Program. Specific methods and materials used in literacy instruction. Ability to: Develop and implement an active system-wide literacy program with limited guidance. Recruit, screen, place, direct, and evaluate program volunteers. When assigned to Information Systems and Technology Support (in addition to general knowledge and abilities) knowledge and abilities may include, but are not limited to: Knowledge of: Principles, practices, methods, and various languages utilized in website development and design. Principles and practices of personal computer and network operation, configuration and function, setup, and minor maintenance of computer peripherals. Standard operating systems and application software. Computer troubleshooting and repairs. Initialization, operation, backup, and restore procedures. Terminology used in the operation of the County’s enterprise, personal computer, and network systems. Ability to: Develop and implement technology plans and training materials. Administer smart library solutions such as PC and print payment, RFID- based self-check and Automated Materials Handling (AMH). Perform social media functions, website design, development, and maintenance. Troubleshoot and resolve computer user problems. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Lindsay Baer, Administrative Technician, at lbaer@placer.ca.gov or (530) 886-4667. Closing Date/Time: 5/3/2024 5:00:00 PM
Apr 13, 2024
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION This classification is scheduled to receive a general wage increase of 4% in July 2024. The Placer County Library is hiring a full-time Library Specialist. This position will perform a variety of specialized and technical paraprofessional library work in support of the County library system and provide various library services to professional library staff and the public. The Library Specialist classification maybe be assigned to any combination of the four specific functional areas which include General Library Services, Library Literacy Services, Mobile Services (formerly known as Bookmobile), and Information Systems and Technology Support . Please scroll down for specific duties assigned to each of the four functional areas within this classification. The eligible list created by this recruitment may be used to fill future vacancies as they arise in the Auburn and Rocklin areas. The person in this position will be required to work weekends and some evenings. This recruitment may be used to fill both open and promotional, as well as permanent and extra-help (temporary) vacancies in the Library Department, as they arise. To learn more about the Library Department click HERE . BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To perform a variety of specialized and technical paraprofessional library work in support of the County library system and provide various library services to professional library staff and the public; to assist with meeting customers’ information needs for library materials, which include identifying and locating materials and information by researching and interpreting print, on-line and other sources; to plan, manage, administer, and evaluate the Placer County Adult Literacy Program or the department’s information systems and technology based functions as assigned; and to provide support and assistance with collection development activities. DISTINGUISHING CHARACTERISTICS This is a full journey para-professional level classification. Employees at this level may perform specialized and technical duties related to information technology specific to the library; coordinate the adult literacy program for the library; or provide technical library services to professional staff and the public. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the scope of duties and the operating procedures and policies within the work unit. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from management or professional staff. May exercise direct supervision over clerical positions and volunteers. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Plan, prioritize, assign, supervise, train, schedule and review the work of clerical library staff and volunteers. Participate in the selection of staff; provide or coordinates staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Recommend and assist in the implementation of unit goals and objectives; establish schedules and methods for circulation at main library; implement policies and procedures. Evaluate operations and activities for assigned responsibilities; recommend improvements and modifications; prepare reports on operations and activities. Use reference interview to assess library patrons’ needs and assist them in understanding and effectively utilizing library services and resources, including digital resources. Perform a variety of work requiring specific knowledge of library practices and procedures. Investigate complaints and recommend improvements and modifications; prepare and submit a variety of reports on operations and activities specific to area of assignment. Research and interpret print, on-line and other sources as needed; place holds as requested. Perform Selector duties relative to reading, researching and providing recommendations for purchase throughout the County library system; and assist with collection development by making suggestions of new library materials, creating book lists, ordering library materials, weeding, repair and replacement of library materials. May process, catalog, and prepare new books and other materials for circulation; establish and maintain collection files and records; conduct and oversee inventories of books and other library materials; maintain bibliographies and create reading lists. Check books and other materials in and out of library; shelve books and review shelves for mis-shelved materials; weed shelves for outdated or worn materials. Compute, collect, receipt and record monies collected for overdue, lost or damaged materials. Act as liaison with cooperative libraries, Friends of the Library, and community groups in absence of Librarian; process interlibrary loan requests. Develop, coordinate and conduct various special programs and community outreach activities such as story time, summer reading programs and library tours; provide library customers with information about community resources. Operate various library-related equipment, information systems, and general office equipment. Perform clerical duties as assigned. Adhere to safety policies and procedures. Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. May secure library materials through inter-library loans; search appropriate databases and identify materials; request materials from appropriate sources, process materials for distribution to customers; respond to requests from other libraries for inter-library loans; may work with inter-library loan representative to obtain materials. Attend professional workshops, seminars and conferences. Perform related duties as assigned. Functional Assignment Areas (While the majority of duties assigned to a position may typically fall within one of the following areas, incumbents may also be assigned duties that cross multiple areas) When assigned to Library Literacy (in addition to general duties), duties may include but are not limited to: Recruit, enroll, and support tutors and learners of all ages. Conduct student intake assessments that effectively assess reading, writing, comprehension, and/or speaking skills of the learner. Match assessed learners with tutors. Establish and maintain contact with community agencies and businesses that have an interest in adult literacy programs, and respond to related routine questions and concerns of those agencies. Partner with agencies in providing educational services to Library patrons. Collect and analyze data regarding tutor/learner activity; assess effectiveness of training workshops and makes adjustments where necessary. Provide mentoring support to tutors addressing topics such as teaching strategies, supplemental materials, learning disabilities/differences, and behavioral issues. Maintain databases for tutor/learner activity and budget expenditures. Prepare meeting facilities; transport workshop materials and refreshments to and from meeting sites, and clean up meeting rooms; prepare workshop schedules. Promote the library literacy program through various media; create media campaigns/content. Represent the library literacy program at meetings, as requested; speak to service clubs and community groups to encourage public awareness. Maintain inventory of teaching/training materials; unpack, check-in, and shelve materials. Prepare annual program budget and grant proposal documents and administer the budget. Write monthly newsletter columns and tutor letters. Act as a liaison with cooperative libraries, the Literacy Support Council, and community groups. When assigned to Information Systems and Technology Support (in addition to general duties), duties may include but are not limited to: Prepare long- and short-term technology solutions projects requiring statistical research, and organizational, technology, and systems analyses. Develop and maintain library websites; manage website development to incorporate new features and functionality; develop and create new website content and keep all website content current and updated regularly; develop, expand, and manage current website designs and lead appropriate redesigns when needed; copy, edit, and proofread all website content; maintain relationships with key team members and County technical support teams; track and report on all website metrics. Evaluate user needs; develop and present training on basic computer functions and use, application programs, internet use, and e-mail. Assist staff with technical computer questions; create user profiles; assist patrons with computer problems; maintain help desk support. Provide operational testing, troubleshooting, instruction, and training to staff using the department’s various proprietary systems, and test possible future systems. Use analytical techniques and information gathering processes and obtain required information and data for project analysis and reporting; prepare spreadsheets, discuss analysis and conclusions with professional and/or management staff, and draft reports of study. Develop training materials, including tutorials, documentation and instructional manuals for system use; create presentations, flyers, and handouts using presentation programs, desktop publishing, and word processing software. Interact with technology vendors regarding new library services related solutions or troubleshooting. When assigned to Bookmobile (in addition to general duties), duties may include but are not limited to: Independently represent Placer County Libraries to the community through the County’s mobile outreach library (i.e., bookmobile). Drive the Bookmobile with library personnel as passengers to rural localities that are removed from regular libraries. Determine appropriate bookmobile schedules per the community’s needs, add and remove stops and communicate changes to affected patrons, and decide upon locations for the pop-up library. Modify and specialize programming based on system-wide needs. Schedule periodic servicing, washing and maintenance of vehicles; report any major mechanical malfunctions of the vehicle. Drive library delivery vehicles to deliver and pick up books to County Library branches. Keep the mobile library interior clean and orderly; prepare the operator's vehicle condition report. Load books, periodicals, magazines, and other materials. Sort and route books and other materials. Develop, implement, and participate in community outreach events and activities marketing bookmobile services based on services needs of various communities within the County. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of experience working in a public library, or managing a literacy program, or providing information systems support and administration to an integrated library system. Training: Equivalent to a Bachelor's degree from an accredited college in a discipline related to the knowledge, skills, and abilities of the position. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Standard public library practices, techniques and terminology; basic services, policies and procedures associated with a public library. Public library collection, including general reference sources, search techniques, and services. General procedures involved in receipt, circulation and storage of library materials. General library classification and filing systems. Computer applications in a library environment. Modern office procedures, methods, and equipment. Principles and practices of work safety. Collection Development resources. Basic budget monitoring methods and practices. Arithmetic and basic mathematical calculations. Basic statistical analysis techniques. Principles and practices of supervision, training, and performance evaluations. Research and organizational methods and techniques. Applicable federal, state, and local laws and regulations and policies and procedures applicable to library programs. Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly. Techniques for providing a high level of customer service by effectively interacting with the public, vendors, and County staff. Ability to: Supervise, train, and evaluate assigned staff and volunteers. Intermittently, review documents related to library operations; observe, identify and problem solve library operations and procedures; understand, interpret and explain library policies and procedures. Perform specialized clerical and para-professional library work; interpret and apply basic library procedures and policies. Use a library automated system, library databases, and the internet. Maintain confidentiality of customer records. Work with various cultural and ethnic groups in a tactful and effective manner. Act quickly and calmly in emergency situations. Conduct effective reference interviews to ascertain library customer needs and link them to appropriate resources; understand and carry out a variety of both oral and written instructions; work fairly and courteously with the public; and work effectively with interruption. Learn and assist with grant writing, budgeting, administration, planning, management, public relations and report writing. Independently provide technical and reference assistance to subordinate library personnel and library customers. Independently perform specialized circulation, collection and reference duties. Make persuasive presentations to groups and individuals regarding all aspects of assigned program(s). Prepare clear, concise, and complete reports, correspondence, instructional materials, and other written material. Work weekend and evening shifts as assigned. Plan, organize and conduct programs and training sessions. Understand and carry out a variety of both oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Work in a standard office environment, using standard office equipment and computer systems. Sit at desk and/or stand for long periods of time. Intermittently bend, twist, reach, grasp, kneel or squat while shelving, opening boxes or moving equipment; see and read handwritten and printed materials and a computer screen; write and use keyboard to communicate and to enter circulation and collection data; communicate in person and by telephone; file, lift and carry weight up to 50 pounds; push handcart up to 50 pounds. Functional Assignment Areas When assigned to Library Literacy (in addition to general knowledge and abilities) knowledge and abilities may include, but are not limited to: Knowledge of: Objectives, principles, procedures, standards, and trends in library literacy programs. Methods and techniques utilized in publicizing the Library Literacy Program. Specific methods and materials used in literacy instruction. Ability to: Develop and implement an active system-wide literacy program with limited guidance. Recruit, screen, place, direct, and evaluate program volunteers. When assigned to Information Systems and Technology Support (in addition to general knowledge and abilities) knowledge and abilities may include, but are not limited to: Knowledge of: Principles, practices, methods, and various languages utilized in website development and design. Principles and practices of personal computer and network operation, configuration and function, setup, and minor maintenance of computer peripherals. Standard operating systems and application software. Computer troubleshooting and repairs. Initialization, operation, backup, and restore procedures. Terminology used in the operation of the County’s enterprise, personal computer, and network systems. Ability to: Develop and implement technology plans and training materials. Administer smart library solutions such as PC and print payment, RFID- based self-check and Automated Materials Handling (AMH). Perform social media functions, website design, development, and maintenance. Troubleshoot and resolve computer user problems. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Lindsay Baer, Administrative Technician, at lbaer@placer.ca.gov or (530) 886-4667. Closing Date/Time: 5/3/2024 5:00:00 PM
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 536635; 3/1/2024 BASELINE INFORMATION SPECIALIST ITC-Career ITS Salary Range: $4,912 - $12,124/Monthly (Budgeted Hiring Salary Range: $4,912 - $5,000/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : Under the direction of the Baseline Services Manager, the incumbent leads the Baseline team during computer refreshes, hardware upgrades, and maintenance in the open-access labs, department labs, electronic classrooms, and faculty and administrative offices. The incumbent administers collections of transfers and change information for the asset management database, including sales, surveys, and disposition of outdated computers. The incumbent is responsible in managing updates for the asset management including all transfers and updates in the Baseline Asset database. The incumbent should have technical knowledge and judgment to prioritize work tasks. The incumbent works with the baseline service coordinator to track and update all asset management data regarding equipment and inventory from deliveries and projects. The incumbent provides project coordination and support to the Desktop Services team in testing and deploying newly created images for all supported baseline desktops, laptops, and tablets. Required Qualifications & Experience : A bachelor's degree from an accredited four-year college or university in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. The incumbent must have three years of hands-on experience setting up new computers, installing and testing hardware, and imaging computers. Experience tracking assets and coordination of computer deliveries with campus IT support staff; with end users interaction and technology consultancy; and experience of security procedures and best practices related to campus systems. The incumbent must have working knowledge of Asset Database or ServiceNow; PC, Macintosh, laptop and tablet computers, operating systems, and applications; how operating systems, software, and hardware interact for problem identification; Microsoft Office 365, including MS Word, Excel, Outlook, PowerPoint, and Access. The incumbent must have demonstrate analytical skills; strong interpersonal skills related to providing customer service: patience, diligence, compassion, and professionalism; and must have good verbal, written, and listening communication skills. The incumbent must be proficient in the ability to organize work and tasks to be completed simultaneously or sequentially without degradation in work integrity; respond quickly to problems, prioritize actions, and quickly initiate corrective action; and independently apply technical judgment, work autonomously, and take initiative. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date : Review of applications will begin on March 15, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Mar 01 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job No: 536635; 3/1/2024 BASELINE INFORMATION SPECIALIST ITC-Career ITS Salary Range: $4,912 - $12,124/Monthly (Budgeted Hiring Salary Range: $4,912 - $5,000/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : Under the direction of the Baseline Services Manager, the incumbent leads the Baseline team during computer refreshes, hardware upgrades, and maintenance in the open-access labs, department labs, electronic classrooms, and faculty and administrative offices. The incumbent administers collections of transfers and change information for the asset management database, including sales, surveys, and disposition of outdated computers. The incumbent is responsible in managing updates for the asset management including all transfers and updates in the Baseline Asset database. The incumbent should have technical knowledge and judgment to prioritize work tasks. The incumbent works with the baseline service coordinator to track and update all asset management data regarding equipment and inventory from deliveries and projects. The incumbent provides project coordination and support to the Desktop Services team in testing and deploying newly created images for all supported baseline desktops, laptops, and tablets. Required Qualifications & Experience : A bachelor's degree from an accredited four-year college or university in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. The incumbent must have three years of hands-on experience setting up new computers, installing and testing hardware, and imaging computers. Experience tracking assets and coordination of computer deliveries with campus IT support staff; with end users interaction and technology consultancy; and experience of security procedures and best practices related to campus systems. The incumbent must have working knowledge of Asset Database or ServiceNow; PC, Macintosh, laptop and tablet computers, operating systems, and applications; how operating systems, software, and hardware interact for problem identification; Microsoft Office 365, including MS Word, Excel, Outlook, PowerPoint, and Access. The incumbent must have demonstrate analytical skills; strong interpersonal skills related to providing customer service: patience, diligence, compassion, and professionalism; and must have good verbal, written, and listening communication skills. The incumbent must be proficient in the ability to organize work and tasks to be completed simultaneously or sequentially without degradation in work integrity; respond quickly to problems, prioritize actions, and quickly initiate corrective action; and independently apply technical judgment, work autonomously, and take initiative. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date : Review of applications will begin on March 15, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Mar 01 2024 Pacific Standard Time Applications close: Closing Date/Time:
CHARLESTON COUNTY, SC
Charleston, SC, United States
Description Develops and manages custom computer systems and databases for the Solicitor's Office; and performs directly related work as required. The work is performed unde4r the supervision of a designated supervisor, but considerable leeway is granted for the exercise of independent judgment and initiative. An employee in this class may exercise supervision over subordinate and related support personnel as assigned. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with County personnel, vendors and the general public. HIRING SALARY RANGE: $64,209 to $84,146 (Estimated Annual Salary) OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, 4/30/2024. Duties and Responsibilities * Utilizes object oriented Computer Programming languages and Standard Query Language (SQL) to create custom computer applications and reports. * Designs Relational Databases and custom reports. * Analyzes business processes and work flows, and creates automated systems as appropriate. * Assesses departmental/office computer needs and makes related recommendations. * Coordinates training requests. * Carries out project support functions, including support of creation of project plans and managing components of larger projects. * Troubleshoots data lines, communication equipment, terminals, personal computers, printers, network systems and related equipment. * Installs, maintains, updates, repairs, and backs up departmental/office computer system. * Prepares statistical reports, data analysis charts and graphs, and income analysis spreadsheets. * Provides user support for software application, network problems, or hardware and provides training. * Programs and designs reports on program information relative to productivity, client load and financial analysis. * Oversees imaging of documents, including maintaining database integrity, performing database updates, developing procedural controls, and resolving issues of errors in and/or failures of the system. * Creates custom computer software and evaluates purchased software for suitability and cost effectiveness. * Evaluates the efficiency and effectiveness of existing automated and manual systems. * Interacts with software and hardware vendors, including the internal IT contract vendor and external venders and support technicians. * Acts as coordinator/liaison between Department/Office and Technology Services Department or IT contractor. * Develops, monitors or analyzes various reports related to the department operations. * Responds to questions, comments, and requests in a courteous, timely manner. * Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions. * Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems. * Attends meetings, conferences, workshops and training sessions and materials to become and remain current on the principles, practices and new developments in assigned work areas. * Communicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activities. * Performs other directly related duties consistent with the role and function of the classification. * May be designated to report to work during hazardous weather or emergency conditions. Minimum Qualifications TRAINING AND EXPERIENCE: * Bachelor's Degree in Computer Science, Information Systems Management, or related field; and * 3 or more years of experience in computer programming, troubleshooting, and/or training; or * Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work. Knowledge, Skills and Abilities Knowledge: * Comprehensive knowledge of Information Systems Management. * Comprehensive knowledge of Microsoft Windows operating systems. * Comprehensive knowledge of database programs used in the relevant Department/Office, such as Microsoft SQL server or Adaptec Sybase Service. * Comprehensive knowledge of desktop and mobile computing platforms. * Comprehensive knowledge of the various hardware (internal & external), software and accessory peripherals utilized in a networked system. * Thorough knowledge of Object Oriented computer programming languages. * Thorough knowledge of Standard Query Language (SQL). * Thorough knowledge of Relational Data Base Design. * Thorough knowledge of County policies and procedures. * Thorough knowledge of query applications. * Thorough knowledge of the business needs relating to the assigned Department/Office. * Thorough knowledge of networking configurations, Internet and e-mail procedures. * Some knowledge of contractual language and procedures common to local, state and federal contacts and grants. Skills: * Skilled in communicating effectively with others, both orally and in writing, using technical and nontechnical language. * Skilled in operating a personal computer using standard or customized software applications appropriate to assigned tasks. Abilities: * Able to work independently or with others to accomplish a common goal. * Able to train others on technical information. * Able to prioritize multiple activities in order to attain goals and objectives, on schedule. * Able to stay abreast of the latest technology in the computer industry and its potential application to the assigned department. * Able to provide effective supervision to assigned personnel as appropriate. * Able to perform work with speed, accuracy, and attention to detail. * Able to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. * Able to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions. * Able to understand and follow oral and/or written policies, procedures and instructions. * Able and willing to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology. * Able to use integrity, ingenuity, and inventiveness in the performance of assigned tasks.Closing Date/Time:
Mar 21, 2024
Full Time
Description Develops and manages custom computer systems and databases for the Solicitor's Office; and performs directly related work as required. The work is performed unde4r the supervision of a designated supervisor, but considerable leeway is granted for the exercise of independent judgment and initiative. An employee in this class may exercise supervision over subordinate and related support personnel as assigned. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with County personnel, vendors and the general public. HIRING SALARY RANGE: $64,209 to $84,146 (Estimated Annual Salary) OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, 4/30/2024. Duties and Responsibilities * Utilizes object oriented Computer Programming languages and Standard Query Language (SQL) to create custom computer applications and reports. * Designs Relational Databases and custom reports. * Analyzes business processes and work flows, and creates automated systems as appropriate. * Assesses departmental/office computer needs and makes related recommendations. * Coordinates training requests. * Carries out project support functions, including support of creation of project plans and managing components of larger projects. * Troubleshoots data lines, communication equipment, terminals, personal computers, printers, network systems and related equipment. * Installs, maintains, updates, repairs, and backs up departmental/office computer system. * Prepares statistical reports, data analysis charts and graphs, and income analysis spreadsheets. * Provides user support for software application, network problems, or hardware and provides training. * Programs and designs reports on program information relative to productivity, client load and financial analysis. * Oversees imaging of documents, including maintaining database integrity, performing database updates, developing procedural controls, and resolving issues of errors in and/or failures of the system. * Creates custom computer software and evaluates purchased software for suitability and cost effectiveness. * Evaluates the efficiency and effectiveness of existing automated and manual systems. * Interacts with software and hardware vendors, including the internal IT contract vendor and external venders and support technicians. * Acts as coordinator/liaison between Department/Office and Technology Services Department or IT contractor. * Develops, monitors or analyzes various reports related to the department operations. * Responds to questions, comments, and requests in a courteous, timely manner. * Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions. * Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems. * Attends meetings, conferences, workshops and training sessions and materials to become and remain current on the principles, practices and new developments in assigned work areas. * Communicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activities. * Performs other directly related duties consistent with the role and function of the classification. * May be designated to report to work during hazardous weather or emergency conditions. Minimum Qualifications TRAINING AND EXPERIENCE: * Bachelor's Degree in Computer Science, Information Systems Management, or related field; and * 3 or more years of experience in computer programming, troubleshooting, and/or training; or * Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work. Knowledge, Skills and Abilities Knowledge: * Comprehensive knowledge of Information Systems Management. * Comprehensive knowledge of Microsoft Windows operating systems. * Comprehensive knowledge of database programs used in the relevant Department/Office, such as Microsoft SQL server or Adaptec Sybase Service. * Comprehensive knowledge of desktop and mobile computing platforms. * Comprehensive knowledge of the various hardware (internal & external), software and accessory peripherals utilized in a networked system. * Thorough knowledge of Object Oriented computer programming languages. * Thorough knowledge of Standard Query Language (SQL). * Thorough knowledge of Relational Data Base Design. * Thorough knowledge of County policies and procedures. * Thorough knowledge of query applications. * Thorough knowledge of the business needs relating to the assigned Department/Office. * Thorough knowledge of networking configurations, Internet and e-mail procedures. * Some knowledge of contractual language and procedures common to local, state and federal contacts and grants. Skills: * Skilled in communicating effectively with others, both orally and in writing, using technical and nontechnical language. * Skilled in operating a personal computer using standard or customized software applications appropriate to assigned tasks. Abilities: * Able to work independently or with others to accomplish a common goal. * Able to train others on technical information. * Able to prioritize multiple activities in order to attain goals and objectives, on schedule. * Able to stay abreast of the latest technology in the computer industry and its potential application to the assigned department. * Able to provide effective supervision to assigned personnel as appropriate. * Able to perform work with speed, accuracy, and attention to detail. * Able to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. * Able to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions. * Able to understand and follow oral and/or written policies, procedures and instructions. * Able and willing to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology. * Able to use integrity, ingenuity, and inventiveness in the performance of assigned tasks.Closing Date/Time:
State of Missouri
Jefferson City, Missouri, United States
Job Location: This position will be located at the Harry s Truman State Office Building 301 W High St Jefferson City, MO 65101 Why you'll love this position: The Division of Purchasing is responsible for the purchase of products and services needed by state agencies to fulfill their missions in the Executive Branch. This is a senior-level professional position accountable for managing and overseeing the competitive procurement process on behalf of state agencies. At this level, employees give advice on procurement methods including, but not limited to: identifying and prioritizing needs, assessing the impact of procurement decisions, and developing strategies to mitigate risk. Employees are also accountable for recommending State policies and guidelines, training State agency staff, and reviewing State procurements for compliance with statutes, administrative rules, and policies. What you'll do: Procures a wide variety of commodities and/or services, many of which are highly technical and require complex procurement standards and procedures such as negotiation, including conducting evaluations of bids received, leading evaluation teams of subject matter experts as needed. Evaluates situations and has the authority to decide which type of procurement process is appropriate and to initiate and manage that procurement. Performs advanced analytical work in deciding which methods of procurement, such as negotiation, single feasible source, emergency, multi-year terms, etc. is appropriate; uses that procedure to prepare invitations for bids, requests for proposals, and purchase orders, and to solicit bids or proposals from responsible bidders. Provide contract administration or perform comparable independent highly complex and technical functions. Contacts vendors to resolve contractual problems and to gain knowledge of the products, sources, prices, marketing practices, design, and capabilities of highly technical and complex commodities and services. Conducts pre-bid/proposal conferences. Collects statistical and other information, and conducts research to support recommended actions, to determine industry standards and price discounts, to locate commodities and services, and to develop standards and specifications for new products. Assumes responsibility for the procurement of major commodity/service areas. Potential to supervise teams of lower-level buyers by providing assistance and guidance in solving complex procurement problems, interpreting purchasing rules and procedures, and approving bids of lower-level buyers. Advises and trains user agency staff regarding state statutes, regulations, and procedures for the procurement of commodities and/or services. Receives general supervision from leadership; however, is expected to perform duties with considerable independence. All you need for success: Minimum Qualifications Bachelor's degree required. (Substitution on the bachelor's degree may be allowed if 4 or more years of relevant procurement experience) Desirable for the candidate to have 3-5 years of relevant procurement experience. Preferred Knowledge, Skills, and Abilities Comprehensive knowledge of current developments in procurement. Comprehensive knowledge of the principles and practices of centralized procurement. Comprehensive knowledge of state statutes and procedures of state government purchasing. Ability to obtain and evaluate competitive bids. Ability to secure, interpret, and analyze technical data, and to exercise sound judgment in arriving at conclusions. Ability to work independently in assessing and managing priorities. Effective written and oral communication Able to analyze facts, apply identified parameters, and draw conclusions. Self-starter who takes ownership of responsibilities. Organized and detail oriented. Adaptable to change, deadlines, and working with teams. Ability to establish and maintain effective working relationships with co-workers, agency staff, and vendors Experience with computers, desktop applications including Microsoft Office products. Knowledge of SAMII, MissouriBUYS and SharePoint are preferred. Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. More reasons to love this position The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: recruiter@oa.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees Closing Date/Time: 2024-05-08
Apr 25, 2024
Full Time
Job Location: This position will be located at the Harry s Truman State Office Building 301 W High St Jefferson City, MO 65101 Why you'll love this position: The Division of Purchasing is responsible for the purchase of products and services needed by state agencies to fulfill their missions in the Executive Branch. This is a senior-level professional position accountable for managing and overseeing the competitive procurement process on behalf of state agencies. At this level, employees give advice on procurement methods including, but not limited to: identifying and prioritizing needs, assessing the impact of procurement decisions, and developing strategies to mitigate risk. Employees are also accountable for recommending State policies and guidelines, training State agency staff, and reviewing State procurements for compliance with statutes, administrative rules, and policies. What you'll do: Procures a wide variety of commodities and/or services, many of which are highly technical and require complex procurement standards and procedures such as negotiation, including conducting evaluations of bids received, leading evaluation teams of subject matter experts as needed. Evaluates situations and has the authority to decide which type of procurement process is appropriate and to initiate and manage that procurement. Performs advanced analytical work in deciding which methods of procurement, such as negotiation, single feasible source, emergency, multi-year terms, etc. is appropriate; uses that procedure to prepare invitations for bids, requests for proposals, and purchase orders, and to solicit bids or proposals from responsible bidders. Provide contract administration or perform comparable independent highly complex and technical functions. Contacts vendors to resolve contractual problems and to gain knowledge of the products, sources, prices, marketing practices, design, and capabilities of highly technical and complex commodities and services. Conducts pre-bid/proposal conferences. Collects statistical and other information, and conducts research to support recommended actions, to determine industry standards and price discounts, to locate commodities and services, and to develop standards and specifications for new products. Assumes responsibility for the procurement of major commodity/service areas. Potential to supervise teams of lower-level buyers by providing assistance and guidance in solving complex procurement problems, interpreting purchasing rules and procedures, and approving bids of lower-level buyers. Advises and trains user agency staff regarding state statutes, regulations, and procedures for the procurement of commodities and/or services. Receives general supervision from leadership; however, is expected to perform duties with considerable independence. All you need for success: Minimum Qualifications Bachelor's degree required. (Substitution on the bachelor's degree may be allowed if 4 or more years of relevant procurement experience) Desirable for the candidate to have 3-5 years of relevant procurement experience. Preferred Knowledge, Skills, and Abilities Comprehensive knowledge of current developments in procurement. Comprehensive knowledge of the principles and practices of centralized procurement. Comprehensive knowledge of state statutes and procedures of state government purchasing. Ability to obtain and evaluate competitive bids. Ability to secure, interpret, and analyze technical data, and to exercise sound judgment in arriving at conclusions. Ability to work independently in assessing and managing priorities. Effective written and oral communication Able to analyze facts, apply identified parameters, and draw conclusions. Self-starter who takes ownership of responsibilities. Organized and detail oriented. Adaptable to change, deadlines, and working with teams. Ability to establish and maintain effective working relationships with co-workers, agency staff, and vendors Experience with computers, desktop applications including Microsoft Office products. Knowledge of SAMII, MissouriBUYS and SharePoint are preferred. Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. More reasons to love this position The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: recruiter@oa.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees Closing Date/Time: 2024-05-08
All current City of Sarasota employees must apply to job postings on the internal career site. Come work at a place where employees of the City serve with Excellence and Pride! Department: Parks and Recreation Employee Type: Temporary (Fixed Term) Time Type: Part time Salary Range: $20 Hourly Job Posting Period: March 01, 2024 - May 29, 2024 12:00 A.M. Job Description: Overview To perform specialized work conducting and directing recreational programs and activities at multiple designated parks, athletic fields, playgrounds or other recreational facilities. Promotes good relationships with neighborhood and activity groups. To determine, program, schedule, direct and inspect the activities of the Recreation Attendants, Recreation Specialists, Facility Maintenance Technicians, Interns, Volunteers and Contractors and to assure all safety rules are followed. Essential Functions Responsible for professional recreation work in directing and programming specified activities at recreation facilities, athletic fields or playgrounds. Conducts formal and informal training sessions with other staff as necessary. Acts as Duty Manager as assigned to any department facilities. Assists in providing a healthy and safe environment for the general public visiting the facility and reports safety issues to supervisor. Supervises subordinates in the performance of duties, including custodial, swimming pool duties and recreation programs. Establishes work schedules to assure timely completion of work activities. Maintains time and work records and prepares associated reports. Inspects and evaluates work of subordinates for quality and adherence to standards. Trains and coaches the employees on assigned crew. Provides input and insight on performance levels and developmental needs of employees on assigned crew to be included in performance appraisals. Responsible for ensuring the safe and efficient operation of recreation facilities. Performs light custodial duties, i.e., maintains recreation equipment, maintains cleanliness of facilities, performs set up and break down duties for activities and special events. Responsible for maintaining accurate cash receipts, point of sales function and cash handling. Responsible for creating flyers, posters, banners and other aspects of advertising and marketing for various programs. Ability to create and maintain avenues of fundraising opportunities, sponsorships, donations and partnerships. Assists supervisors with programming, facilities and outreach needs. The intent of this class description is to provide a representative summary of the types of duties and responsibilities that will be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description. Minimum Qualifications Associates Degree from an accredited college preferred with course work in sports management, recreation and parks administration or closely related field which would provide the necessary knowledge, skills and abilities. Two years of recreation experience; or the equivalent in education, training, and experience, which would provide the necessary knowledge, skills and abilities. Possession of and ability to maintain a valid State of Florida Driver's License is required. Bloodbourne Pathogens and AED/CPR certifications are required within six months of hire. Job Based Competencies Working knowledge of modern principles, skills and techniques of specific specialized area as desired by the Public Works Department. Ability to instruct individuals and groups, to carry out in-service training as well as suggest and initiate new innovative activities and programs. Ability to establish and maintain effective working relationships with other employees and the general public. Ability to maintain and work within established budgets. Ability to maintain clear and comprehensive records and reports as specified by the department. Ability to schedule and maintain a staff at the assigned facilities. Ability to receive and understand oral and written orders and execute those orders effectively. Ability to give oral and written orders clearly and ensure those orders are followed effectively. Knowledge of desktop computer systems, equipment and software including recreational software, spreadsheet, database and word processing programs. Ability to work in all weather conditions. Ability to perform tasks which require some degree of physical agility and strength in a safe/efficient manner. Knowledge of Excel, Word, Outlook and other similar computer programs. Ability to work changing and irregular shifts, nights, weekends and holidays. Responsibility Under the direction of and responsible to the Department Head or designated representative. Supervises assigned Recreation Attendants, Recreation Specialists, Facility Maintenance Technicians, Interns, volunteers and contractors. Physical Requirements This position requires the exertion of 50 pounds of force occasionally and up to 20 pounds of force frequently. Work requires considerable physical activity including walking, lifting, reaching, stooping, pulling, grasping, balancing, climbing, kneeling, standing and crouching. Incumbent is subject to inside and outside activities with a variety of weather changes or atmospheric conditions. Incumbent may be exposed to activities such as noise and jobs with potential hazards that may require special protection and/or special safety precautions. Visual acuity is required to inspect work completed by crews for accuracy and quality. Incumbent is required to hear sufficiently to perceive information at normal spoken word levels. Manual dexterity is required to operate equipment in performance of duties. Public Contact Considerable public contact that generates community support and interest. Retirement Benefit The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving. NOTE: The City of Sarasota is an Equal Employment Opportunity , Veteran, E-Verify and Drug Free Workplace employer. Click to view a copy of the City's Veterans Recruitment Plan . I f you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at Jake.Brown@sarasotafl.gov or via phone at 941-263-6299. F or questions pertaining to general employment or job application status, please call 941-263-6476, or email HR@sarasotafl.gov
Apr 16, 2024
Part Time
All current City of Sarasota employees must apply to job postings on the internal career site. Come work at a place where employees of the City serve with Excellence and Pride! Department: Parks and Recreation Employee Type: Temporary (Fixed Term) Time Type: Part time Salary Range: $20 Hourly Job Posting Period: March 01, 2024 - May 29, 2024 12:00 A.M. Job Description: Overview To perform specialized work conducting and directing recreational programs and activities at multiple designated parks, athletic fields, playgrounds or other recreational facilities. Promotes good relationships with neighborhood and activity groups. To determine, program, schedule, direct and inspect the activities of the Recreation Attendants, Recreation Specialists, Facility Maintenance Technicians, Interns, Volunteers and Contractors and to assure all safety rules are followed. Essential Functions Responsible for professional recreation work in directing and programming specified activities at recreation facilities, athletic fields or playgrounds. Conducts formal and informal training sessions with other staff as necessary. Acts as Duty Manager as assigned to any department facilities. Assists in providing a healthy and safe environment for the general public visiting the facility and reports safety issues to supervisor. Supervises subordinates in the performance of duties, including custodial, swimming pool duties and recreation programs. Establishes work schedules to assure timely completion of work activities. Maintains time and work records and prepares associated reports. Inspects and evaluates work of subordinates for quality and adherence to standards. Trains and coaches the employees on assigned crew. Provides input and insight on performance levels and developmental needs of employees on assigned crew to be included in performance appraisals. Responsible for ensuring the safe and efficient operation of recreation facilities. Performs light custodial duties, i.e., maintains recreation equipment, maintains cleanliness of facilities, performs set up and break down duties for activities and special events. Responsible for maintaining accurate cash receipts, point of sales function and cash handling. Responsible for creating flyers, posters, banners and other aspects of advertising and marketing for various programs. Ability to create and maintain avenues of fundraising opportunities, sponsorships, donations and partnerships. Assists supervisors with programming, facilities and outreach needs. The intent of this class description is to provide a representative summary of the types of duties and responsibilities that will be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description. Minimum Qualifications Associates Degree from an accredited college preferred with course work in sports management, recreation and parks administration or closely related field which would provide the necessary knowledge, skills and abilities. Two years of recreation experience; or the equivalent in education, training, and experience, which would provide the necessary knowledge, skills and abilities. Possession of and ability to maintain a valid State of Florida Driver's License is required. Bloodbourne Pathogens and AED/CPR certifications are required within six months of hire. Job Based Competencies Working knowledge of modern principles, skills and techniques of specific specialized area as desired by the Public Works Department. Ability to instruct individuals and groups, to carry out in-service training as well as suggest and initiate new innovative activities and programs. Ability to establish and maintain effective working relationships with other employees and the general public. Ability to maintain and work within established budgets. Ability to maintain clear and comprehensive records and reports as specified by the department. Ability to schedule and maintain a staff at the assigned facilities. Ability to receive and understand oral and written orders and execute those orders effectively. Ability to give oral and written orders clearly and ensure those orders are followed effectively. Knowledge of desktop computer systems, equipment and software including recreational software, spreadsheet, database and word processing programs. Ability to work in all weather conditions. Ability to perform tasks which require some degree of physical agility and strength in a safe/efficient manner. Knowledge of Excel, Word, Outlook and other similar computer programs. Ability to work changing and irregular shifts, nights, weekends and holidays. Responsibility Under the direction of and responsible to the Department Head or designated representative. Supervises assigned Recreation Attendants, Recreation Specialists, Facility Maintenance Technicians, Interns, volunteers and contractors. Physical Requirements This position requires the exertion of 50 pounds of force occasionally and up to 20 pounds of force frequently. Work requires considerable physical activity including walking, lifting, reaching, stooping, pulling, grasping, balancing, climbing, kneeling, standing and crouching. Incumbent is subject to inside and outside activities with a variety of weather changes or atmospheric conditions. Incumbent may be exposed to activities such as noise and jobs with potential hazards that may require special protection and/or special safety precautions. Visual acuity is required to inspect work completed by crews for accuracy and quality. Incumbent is required to hear sufficiently to perceive information at normal spoken word levels. Manual dexterity is required to operate equipment in performance of duties. Public Contact Considerable public contact that generates community support and interest. Retirement Benefit The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving. NOTE: The City of Sarasota is an Equal Employment Opportunity , Veteran, E-Verify and Drug Free Workplace employer. Click to view a copy of the City's Veterans Recruitment Plan . I f you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at Jake.Brown@sarasotafl.gov or via phone at 941-263-6299. F or questions pertaining to general employment or job application status, please call 941-263-6476, or email HR@sarasotafl.gov
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 537517; 04/02/2024 Baseline Services Specialist Information Technology Consultant - Foundation Information Technology Services Salary Range : $3,899 - $7,506/Monthly (Budgeted Hiring Salary Range: $3,900 - $4,550/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : The incumbent, under the direction of the Baseline Services Manager, provides support to the Baseline team during computer refreshes, hardware upgrades, and maintenance in the open-access labs, electronic classrooms, and faculty and administrative offices. Tasks include imaging, testing, repairing, and scheduling computer repairs with vendors. The incumbent also assists the baseline service coordinator in tracking and updating all asset management data. The incumbent also assists the Desktop Services team in testing newly created images for all supported baseline desktops, laptops, and tablets. Ensure computers are refreshed in open-access labs, electronic classrooms, and faculty and administrative offices and that they are set up correctly and functioning with the latest DSS software image. Perform walkthrough to confirm every computer in the electronic classroom refresh are set up and functioning well. Assist with the service, maintenance, and repairs of baseline computers. Work with hardware vendors to ensure computers are repaired with minimum downtime. Assist in verifying that old refresh baseline computers are sanitized properly and on time. Assist in updating baseline computer assets database to ensure they are up-to-date and accurate. Check the installations of new/refreshed computers in the open-access labs, electronic classrooms, and technology-enhanced classrooms to ensure they are done neatly and working properly. Ensure data collection paperwork is completed and updated in asset database. Verify and update warranty information for all baseline hardware. Assist with the collection of the transfer and change of information of hardware for the asset management database. Assist in tracking ServiceNow tickets for the separation process from start through completion. Seek training, workshops, and professional development opportunities for continued formal learning. Read journals, magazines, and websites to stay informed. Other duties as assigned. Required Qualifications & Experience : A bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. At least one year of hands-on experience removing old computers, setting up new computers, installing and testing hardware, and imaging computers. At least one year of hands-on experience troubleshooting and repairing PC computers. Knowledge of PC, Macintosh, laptop and tablet computers, operating systems, and applications. Knowledge of how operating systems, software, and hardware interact for problem identification. Working knowledge of Microsoft Office 365, including MS Word, Excel, Outlook, PowerPoint, and Access. Knowledge of security procedures and best practices related to campus systems. Knowledge of data cleaning, cloning devices, and software. Ability to organize work and tasks to be completed simultaneously or sequentially without degradation in work integrity. Have analytical skills, including the ability to respond quickly to problems, prioritize actions and promptly initiate corrective action. Strong interpersonal skills related to providing customer service: patience, diligence, compassion, and professionalism. Must be a self-starter, work autonomously, and take initiative with minimal supervision. Must have good verbal, written, and listening communication skills. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date : Review of applications will begin on 4/16/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 02 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 03, 2024
Job No: 537517; 04/02/2024 Baseline Services Specialist Information Technology Consultant - Foundation Information Technology Services Salary Range : $3,899 - $7,506/Monthly (Budgeted Hiring Salary Range: $3,900 - $4,550/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : The incumbent, under the direction of the Baseline Services Manager, provides support to the Baseline team during computer refreshes, hardware upgrades, and maintenance in the open-access labs, electronic classrooms, and faculty and administrative offices. Tasks include imaging, testing, repairing, and scheduling computer repairs with vendors. The incumbent also assists the baseline service coordinator in tracking and updating all asset management data. The incumbent also assists the Desktop Services team in testing newly created images for all supported baseline desktops, laptops, and tablets. Ensure computers are refreshed in open-access labs, electronic classrooms, and faculty and administrative offices and that they are set up correctly and functioning with the latest DSS software image. Perform walkthrough to confirm every computer in the electronic classroom refresh are set up and functioning well. Assist with the service, maintenance, and repairs of baseline computers. Work with hardware vendors to ensure computers are repaired with minimum downtime. Assist in verifying that old refresh baseline computers are sanitized properly and on time. Assist in updating baseline computer assets database to ensure they are up-to-date and accurate. Check the installations of new/refreshed computers in the open-access labs, electronic classrooms, and technology-enhanced classrooms to ensure they are done neatly and working properly. Ensure data collection paperwork is completed and updated in asset database. Verify and update warranty information for all baseline hardware. Assist with the collection of the transfer and change of information of hardware for the asset management database. Assist in tracking ServiceNow tickets for the separation process from start through completion. Seek training, workshops, and professional development opportunities for continued formal learning. Read journals, magazines, and websites to stay informed. Other duties as assigned. Required Qualifications & Experience : A bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. At least one year of hands-on experience removing old computers, setting up new computers, installing and testing hardware, and imaging computers. At least one year of hands-on experience troubleshooting and repairing PC computers. Knowledge of PC, Macintosh, laptop and tablet computers, operating systems, and applications. Knowledge of how operating systems, software, and hardware interact for problem identification. Working knowledge of Microsoft Office 365, including MS Word, Excel, Outlook, PowerPoint, and Access. Knowledge of security procedures and best practices related to campus systems. Knowledge of data cleaning, cloning devices, and software. Ability to organize work and tasks to be completed simultaneously or sequentially without degradation in work integrity. Have analytical skills, including the ability to respond quickly to problems, prioritize actions and promptly initiate corrective action. Strong interpersonal skills related to providing customer service: patience, diligence, compassion, and professionalism. Must be a self-starter, work autonomously, and take initiative with minimal supervision. Must have good verbal, written, and listening communication skills. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date : Review of applications will begin on 4/16/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 02 2024 Pacific Daylight Time Applications close: Closing Date/Time:
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Administer and provide operational support of application(s). Manage and execute application installation, upgrade and patching projects. Utilize ticketing system to document and track all inbound and outbound customer interactions. Identification and implementation of enhancements to current applications(s). Articulate timely responses to all customers and internal stakeholder needs. Improve and document the technical processes around application support, create and publish knowledge articles. Support customer inquiries and requests on application(s). Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers. Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution. Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements. Automate manual activities of application(s). Provide metric reporting for various applications and systems. Maintain a high level of customer service and provide long range planning to user departments. Adhere to and maintain departmental standards, procedures, and documentation. Comply with all written City policies and procedures. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Thorough familiarity with services/frameworks, and/or Application Programming. Interfaces (APIs) to communicate with server software and access databases. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to prioritize and engage management in situations when prioritization is a challenge. Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately. Experience working in a matrixed position. Strong organizational/time management skills required. Exceptional analytical and critical thinking skills. Excellent oral, written and interpersonal skills. Ability to work well independently. Proficient in Excel and data mapping. Able to support web based applications. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. Familiarity with ITIL Framework. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Well versed in Windows platform and network technologies. Experience in a municipal environment. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: Continuous
Apr 22, 2024
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Administer and provide operational support of application(s). Manage and execute application installation, upgrade and patching projects. Utilize ticketing system to document and track all inbound and outbound customer interactions. Identification and implementation of enhancements to current applications(s). Articulate timely responses to all customers and internal stakeholder needs. Improve and document the technical processes around application support, create and publish knowledge articles. Support customer inquiries and requests on application(s). Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers. Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution. Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements. Automate manual activities of application(s). Provide metric reporting for various applications and systems. Maintain a high level of customer service and provide long range planning to user departments. Adhere to and maintain departmental standards, procedures, and documentation. Comply with all written City policies and procedures. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Thorough familiarity with services/frameworks, and/or Application Programming. Interfaces (APIs) to communicate with server software and access databases. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to prioritize and engage management in situations when prioritization is a challenge. Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately. Experience working in a matrixed position. Strong organizational/time management skills required. Exceptional analytical and critical thinking skills. Excellent oral, written and interpersonal skills. Ability to work well independently. Proficient in Excel and data mapping. Able to support web based applications. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. Familiarity with ITIL Framework. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Well versed in Windows platform and network technologies. Experience in a municipal environment. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: Continuous
PLACER COUNTY, CA
Auburn, California, United States
Introduction Living in Placer County from Placer County Video Portal Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Clerk-Recorder-Elections Office is seeking a dedicated Information Technology Technician who will serve as the primary point of contact for both internal and external customers, providing exceptional customer service. The ideal candidate will possess expertise in PC hardware and software, with proficiency in Windows 10 and 11 and Office 365. Experience with web technologies such as HTML, proficiency in WordPress, and familiarity with Access applications and databases are highly desirable qualifications for this role. Additionally, experience in managing Windows user accounts and folder permissions is essential. Strong communication skills and meticulous attention to detail are required to ensure that all tasks are effectively addressed to meet customer satisfaction. The successful candidate will thrive in a collaborative team environment while also demonstrating the ability to work autonomously to accomplish assigned responsibilities. Applications are currently being accepted for Information Technology Technician - I and Information Technology Technician - II. Each level in the job series has different minimum qualifications. To be eligible for more than one level in the series, you must complete and submit separate applications and supplemental questionnaires for each recruitment: Information Technology Technician - I #2024-15701-01 Information Technology Technician - II #2024-15704-01 The eligible list created as a result of this recruitment may be used to fill future vacancies as they arise. These classifications are scheduled to receive an increase of 4% in July 2024. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION Performs a wide range of technical duties, typically in a help desk environment, in order to provide effective support for assigned technology functional area; troubleshoots and resolves system/application related support requests pertaining to maintenance and administration of computer hardware and software and telecommunications systems to meet business needs. This classification serves as a first or second-level responder and may perform any of the following functions: installs/sets up, operates, maintains and monitors a variety of information systems including network, peripherals, operating systems and user applications; plans, implements and monitors hardware and software upgrades, patches, security and backup/recovery processes; installs, configures and administers a variety of commercial off-the-shelf (COTS) and internal applications; and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the full journey level class in the Information Technology Technician series. Employees within this class are distinguished from the Information Technology Technician I by the performance of the full range of duties as assigned. Incumbents at this level work alone on routine or regular work assignments, checking with a supervisor on non-routine assignments or when in doubt as to the correct procedures to follow. This class is distinguished from Information Technology Specialist in that the Specialist describes positions that are responsible for performing duties that are broader and more complex in nature requiring specialized knowledge and abilities as compared to the more routine tasks performed by a Technician that require a more general knowledge. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from an assigned supervisor. May receive technical and functional supervision from higher level staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Coordinates and provides technical support to County personnel, over the telephone and in person, using computers; analyzes and solves standard software, hardware, and network problems. Receives, reviews and/or logs requests from end users regarding computer hardware, software and/or peripheral equipment problems; writes and tracks trouble tickets/work orders. Provides first-level and second-level assistance to customers; verifies the location of the problem; elicits information from end user on the nature of the issue; resolves issue or refers to higher level staff member when necessary. Reviews and tracks service requests and trouble reports related to hardware and software problems and coordinates with end users and/or managers to ensure that customer needs are met. Maintains records of work completed and resolutions. Monitors the network consoles; prioritizes, schedules, and dispatches field calls; monitors network security in close coordination with Information Technology staff. Performs workstation troubleshooting; performs configurations of new desktop images; installs, upgrades and maintains computer workstation hardware, peripherals and associated software; manages and executes installation upgrades and system patches. Creates user IDs, modifies user profiles, re-sets passwords and performs regular file maintenance; sets up basic user access permissions consistent with County policies and procedures; documents all changes and revisions. Builds and maintains positive working relationships with co-workers, other County employees, vendors, and the public using principles of good customer service. Provides one-on-one training pertaining to the use of standard applications, equipment, and/or systems, including audio/video equipment, telecommunication equipment and systems; personal computers, lap top computers, and general office software. Performs basic installation, operation and maintenance of computers and peripheral equipment; monitors routine system parameters such as response time and general performance; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components. Schedules and runs jobs and reports; performs routine system backups, upgrades and/or other hardware/software support activities; connects computers to printers, scanners, PDA's and other peripheral equipment; loads software. Plans, implements and monitors hardware and software upgrades, patches, security and backup/recovery processes; obtains new and upgraded system hardware and software from vendors; utilizes appropriate tools to install and test upgrades and patches; may develop utility programs as needed to ensure that new and upgraded systems work effectively with current systems and programs; determines and documents proper installation parameters for software and hardware in order to ensure smooth integration, transition and efficiency. Provides technical and functional supervision of vendors and/or contract staff during the implementation of hardware and software upgrades, patches, security and backup/recovery processes. Assigns tasks to County IT staff and coordinates activities when acting as the lead on special projects. Informs management of existing or potential production problems; maintains problem logs; communicates with higher-level staff regarding documentation, testing and scheduling concerns; communicates production or testing problems to user departments and keeps them apprised of schedule changes. Administers and maintains County standards for system hardware and software; develops system related documentation. Generates standard reports from various database applications. Reviews, submits and tracks requests for system enhancements and equipment upgrades. Assists with project management and network operations, as needed. Maintains an inventory of all computer systems, peripherals, and software. Performs miscellaneous administrative duties as needed, such as data entry and billing activities. Provides after hours technology support as assigned. Performs other related duties as assigned. In addition to the above, when assigned to Telecommunications: Provides technical assistance in the installation, maintenance, modification and repair of telecommunication equipment such as PBX and/or VoiP equipment, voice mail systems, uninterrupted power supplies, telephone handsets, radios, network cabling, paging/public address equipment, intercoms, T1 circuits, optical fiber and related equipment. Assists in telecommunication system moves, ads and changes; reviews installation sites and determines amount of cabling needed to conduct installation; installs cabling, jacks and related components. Responds to service/repair calls or maintenance alarms; investigates, analyzes and diagnoses the operation and performance of electronic, radio and wire systems and equipment; and initiates action to optimize system/circuit effectiveness. Troubleshoots digital and analog switching equipment malfunctions and takes necessary actions to restore systems. Provides training to personnel of customer departments on the use and features of telecommunications equipment and systems. Installs, troubleshoots, maintains and repairs audio and visual distribution networks, public address systems, video recording and playback equipment, paging systems and local area network (LAN) connections. Installs, modifies, troubleshoots, tests, maintains and repairs radio networks, computer networks and related peripheral equipment. Designs, installs, maintains and repairs radio antennas on towers. WORKING CONDITIONS Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces. MINIMUM QUALIFICATIONS Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two (2) years of responsible experience comparable to Information Technology Technician I with Placer County. Training : Equivalent to the completion of an Associate’s degree with major coursework in computer science, information systems, or a related field. Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education. Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department. Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. Required License or Certificate: May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Depending upon assignment, demonstrated technical competency and/or certification pertaining to the information technology used by the appointing department may be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Basic computer hardware and software, operating systems, workflow processes, direct access techniques and remote processing. Basic operational characteristics of local and wide area network systems. Basic operational characteristics of communication systems, equipment and devices. Basic methods and techniques of testing, troubleshooting, problem solving, and maintenance of desktop computer, network, and communication system hardware and software. Tools used in the maintenance, testing, troubleshooting, and installation of personal computers, communications equipment, network components, and peripheral equipment. Principles and practices of effective customer service. Safe work practices when working with electronic equipment. Operations, services, concepts, terms and activities common to a comprehensive, state of-the-art information technology program. Principles of records and database management. Computer hardware and software, operating systems, workflow processes, direct access techniques and remote processing. Operational characteristics of local and wide area network systems. Operational characteristics of communication systems, equipment and devices. Methods and techniques of testing, troubleshooting, problem solving, and maintenance of desktop computer, network, and communication system hardware and software. Ability to: Learn the operations and functions of an assigned business unit. Learn to analyze problems with software, hardware, communications and operating systems; identify and locate the source of the problem; diagnosis problem and develop logical, reliable solutions; and initiate corrective actions. Learn to install, maintain, repair and modify a variety of computer equipment, software, communications and electronic equipment and systems. Learn to write procedures and documentation for problems, solutions, and standards. Track service requests and trouble reports and ensure problems are resolved. Communicate clearly and concisely, both orally and in writing. Communicate technical issues to individuals with varying degrees of information technology knowledge. Establish and maintain effective working relationships with those encountered during the course of the work. Learn to organize and manage multiple priorities and perform a variety of work assignments. Work independently and as a cooperative, contributing member of a team. Provide on-call service during off hours, evenings, weekends and holidays. Mobility-frequent standing or sitting for extended periods; frequent walking; frequent twisting; occasional pushing/pulling, bending, kneeling, squatting, climbing and crawling. Lifting-frequent lifting up to 20 pounds; occasional lifting up to 80 pounds. Vision-constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity-frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking-frequent hearing/talking to others on the telephone and in person. Analyze problems with software, hardware, communications and operating systems; identify and locate the source of the problem; diagnosis problem and develop logical, reliable solutions; and initiate corrective actions. Install, maintain, repair and modify a variety of computer equipment, software, communications and electronic equipment and systems. Write procedures and documentation for problems, solutions, and standards. Maintain and manage documents, inventory and records of computer assets, and coordinate ordering of supplies. Read, comprehend and retain technical information on computer products and systems. In addition to the above, when assigned to Telecommunications: Knowledge of: Radio communications and electronics including Microwave radio theory and operations. Standards and protocols for data/voice communications. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: 5/10/2024 5:00:00 PM
Apr 27, 2024
Full Time
Introduction Living in Placer County from Placer County Video Portal Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Clerk-Recorder-Elections Office is seeking a dedicated Information Technology Technician who will serve as the primary point of contact for both internal and external customers, providing exceptional customer service. The ideal candidate will possess expertise in PC hardware and software, with proficiency in Windows 10 and 11 and Office 365. Experience with web technologies such as HTML, proficiency in WordPress, and familiarity with Access applications and databases are highly desirable qualifications for this role. Additionally, experience in managing Windows user accounts and folder permissions is essential. Strong communication skills and meticulous attention to detail are required to ensure that all tasks are effectively addressed to meet customer satisfaction. The successful candidate will thrive in a collaborative team environment while also demonstrating the ability to work autonomously to accomplish assigned responsibilities. Applications are currently being accepted for Information Technology Technician - I and Information Technology Technician - II. Each level in the job series has different minimum qualifications. To be eligible for more than one level in the series, you must complete and submit separate applications and supplemental questionnaires for each recruitment: Information Technology Technician - I #2024-15701-01 Information Technology Technician - II #2024-15704-01 The eligible list created as a result of this recruitment may be used to fill future vacancies as they arise. These classifications are scheduled to receive an increase of 4% in July 2024. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION Performs a wide range of technical duties, typically in a help desk environment, in order to provide effective support for assigned technology functional area; troubleshoots and resolves system/application related support requests pertaining to maintenance and administration of computer hardware and software and telecommunications systems to meet business needs. This classification serves as a first or second-level responder and may perform any of the following functions: installs/sets up, operates, maintains and monitors a variety of information systems including network, peripherals, operating systems and user applications; plans, implements and monitors hardware and software upgrades, patches, security and backup/recovery processes; installs, configures and administers a variety of commercial off-the-shelf (COTS) and internal applications; and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the full journey level class in the Information Technology Technician series. Employees within this class are distinguished from the Information Technology Technician I by the performance of the full range of duties as assigned. Incumbents at this level work alone on routine or regular work assignments, checking with a supervisor on non-routine assignments or when in doubt as to the correct procedures to follow. This class is distinguished from Information Technology Specialist in that the Specialist describes positions that are responsible for performing duties that are broader and more complex in nature requiring specialized knowledge and abilities as compared to the more routine tasks performed by a Technician that require a more general knowledge. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from an assigned supervisor. May receive technical and functional supervision from higher level staff. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Coordinates and provides technical support to County personnel, over the telephone and in person, using computers; analyzes and solves standard software, hardware, and network problems. Receives, reviews and/or logs requests from end users regarding computer hardware, software and/or peripheral equipment problems; writes and tracks trouble tickets/work orders. Provides first-level and second-level assistance to customers; verifies the location of the problem; elicits information from end user on the nature of the issue; resolves issue or refers to higher level staff member when necessary. Reviews and tracks service requests and trouble reports related to hardware and software problems and coordinates with end users and/or managers to ensure that customer needs are met. Maintains records of work completed and resolutions. Monitors the network consoles; prioritizes, schedules, and dispatches field calls; monitors network security in close coordination with Information Technology staff. Performs workstation troubleshooting; performs configurations of new desktop images; installs, upgrades and maintains computer workstation hardware, peripherals and associated software; manages and executes installation upgrades and system patches. Creates user IDs, modifies user profiles, re-sets passwords and performs regular file maintenance; sets up basic user access permissions consistent with County policies and procedures; documents all changes and revisions. Builds and maintains positive working relationships with co-workers, other County employees, vendors, and the public using principles of good customer service. Provides one-on-one training pertaining to the use of standard applications, equipment, and/or systems, including audio/video equipment, telecommunication equipment and systems; personal computers, lap top computers, and general office software. Performs basic installation, operation and maintenance of computers and peripheral equipment; monitors routine system parameters such as response time and general performance; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components. Schedules and runs jobs and reports; performs routine system backups, upgrades and/or other hardware/software support activities; connects computers to printers, scanners, PDA's and other peripheral equipment; loads software. Plans, implements and monitors hardware and software upgrades, patches, security and backup/recovery processes; obtains new and upgraded system hardware and software from vendors; utilizes appropriate tools to install and test upgrades and patches; may develop utility programs as needed to ensure that new and upgraded systems work effectively with current systems and programs; determines and documents proper installation parameters for software and hardware in order to ensure smooth integration, transition and efficiency. Provides technical and functional supervision of vendors and/or contract staff during the implementation of hardware and software upgrades, patches, security and backup/recovery processes. Assigns tasks to County IT staff and coordinates activities when acting as the lead on special projects. Informs management of existing or potential production problems; maintains problem logs; communicates with higher-level staff regarding documentation, testing and scheduling concerns; communicates production or testing problems to user departments and keeps them apprised of schedule changes. Administers and maintains County standards for system hardware and software; develops system related documentation. Generates standard reports from various database applications. Reviews, submits and tracks requests for system enhancements and equipment upgrades. Assists with project management and network operations, as needed. Maintains an inventory of all computer systems, peripherals, and software. Performs miscellaneous administrative duties as needed, such as data entry and billing activities. Provides after hours technology support as assigned. Performs other related duties as assigned. In addition to the above, when assigned to Telecommunications: Provides technical assistance in the installation, maintenance, modification and repair of telecommunication equipment such as PBX and/or VoiP equipment, voice mail systems, uninterrupted power supplies, telephone handsets, radios, network cabling, paging/public address equipment, intercoms, T1 circuits, optical fiber and related equipment. Assists in telecommunication system moves, ads and changes; reviews installation sites and determines amount of cabling needed to conduct installation; installs cabling, jacks and related components. Responds to service/repair calls or maintenance alarms; investigates, analyzes and diagnoses the operation and performance of electronic, radio and wire systems and equipment; and initiates action to optimize system/circuit effectiveness. Troubleshoots digital and analog switching equipment malfunctions and takes necessary actions to restore systems. Provides training to personnel of customer departments on the use and features of telecommunications equipment and systems. Installs, troubleshoots, maintains and repairs audio and visual distribution networks, public address systems, video recording and playback equipment, paging systems and local area network (LAN) connections. Installs, modifies, troubleshoots, tests, maintains and repairs radio networks, computer networks and related peripheral equipment. Designs, installs, maintains and repairs radio antennas on towers. WORKING CONDITIONS Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces. MINIMUM QUALIFICATIONS Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two (2) years of responsible experience comparable to Information Technology Technician I with Placer County. Training : Equivalent to the completion of an Associate’s degree with major coursework in computer science, information systems, or a related field. Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education. Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department. Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. Required License or Certificate: May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Depending upon assignment, demonstrated technical competency and/or certification pertaining to the information technology used by the appointing department may be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Basic computer hardware and software, operating systems, workflow processes, direct access techniques and remote processing. Basic operational characteristics of local and wide area network systems. Basic operational characteristics of communication systems, equipment and devices. Basic methods and techniques of testing, troubleshooting, problem solving, and maintenance of desktop computer, network, and communication system hardware and software. Tools used in the maintenance, testing, troubleshooting, and installation of personal computers, communications equipment, network components, and peripheral equipment. Principles and practices of effective customer service. Safe work practices when working with electronic equipment. Operations, services, concepts, terms and activities common to a comprehensive, state of-the-art information technology program. Principles of records and database management. Computer hardware and software, operating systems, workflow processes, direct access techniques and remote processing. Operational characteristics of local and wide area network systems. Operational characteristics of communication systems, equipment and devices. Methods and techniques of testing, troubleshooting, problem solving, and maintenance of desktop computer, network, and communication system hardware and software. Ability to: Learn the operations and functions of an assigned business unit. Learn to analyze problems with software, hardware, communications and operating systems; identify and locate the source of the problem; diagnosis problem and develop logical, reliable solutions; and initiate corrective actions. Learn to install, maintain, repair and modify a variety of computer equipment, software, communications and electronic equipment and systems. Learn to write procedures and documentation for problems, solutions, and standards. Track service requests and trouble reports and ensure problems are resolved. Communicate clearly and concisely, both orally and in writing. Communicate technical issues to individuals with varying degrees of information technology knowledge. Establish and maintain effective working relationships with those encountered during the course of the work. Learn to organize and manage multiple priorities and perform a variety of work assignments. Work independently and as a cooperative, contributing member of a team. Provide on-call service during off hours, evenings, weekends and holidays. Mobility-frequent standing or sitting for extended periods; frequent walking; frequent twisting; occasional pushing/pulling, bending, kneeling, squatting, climbing and crawling. Lifting-frequent lifting up to 20 pounds; occasional lifting up to 80 pounds. Vision-constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity-frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking-frequent hearing/talking to others on the telephone and in person. Analyze problems with software, hardware, communications and operating systems; identify and locate the source of the problem; diagnosis problem and develop logical, reliable solutions; and initiate corrective actions. Install, maintain, repair and modify a variety of computer equipment, software, communications and electronic equipment and systems. Write procedures and documentation for problems, solutions, and standards. Maintain and manage documents, inventory and records of computer assets, and coordinate ordering of supplies. Read, comprehend and retain technical information on computer products and systems. In addition to the above, when assigned to Telecommunications: Knowledge of: Radio communications and electronics including Microwave radio theory and operations. Standards and protocols for data/voice communications. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: 5/10/2024 5:00:00 PM
Stanislaus County, CA
Modesto, California, United States
About the Opportunity THE IDEAL CANDIDATE Workforce Development is seeking an individual that possesses leadership experience in Workforce Innovation Opportunity Act (WIOA), Welfare-to-Work (WTW), or Client Services/Business Services Workforce Development programs, and has knowledge of Federal, State and local regulations applicable to these programs. The candidate should be highly motivated, possess a positive attitude, organized, detailed oriented with the ability to thrive in a fast-paced, multi-faceted and performance-oriented environment. The candidate shall take initiative to problem solve, clarify job expectations and performance goals with employees, and give direction to and supervise a diverse workforce to develop a collaborative team environment. To learn more about the Workforce Development, click here . Click here for details THE POSITION The Family Services Supervisor reports to a manager and is the highest level in the Family Services series. Incumbents provide direct supervision to Family Services Specialists on a daily basis and are responsible for overseeing a major program. The Family Services Supervisor is distinguished from the lower class of Family Services Specialist IV in that the latter is the lead worker or specialized technical expert level of the Family Services series. The Family Services Supervisor is distinguished from the higher class of Manager in that the latter is responsible for multiple units and incumbents perform duties and represent the Agency independently within all areas of responsibility. ABOUT THE DEPARTMENT Stanislaus County Workforce Development (SCWD) is dedicated to developing a skilled workforce that strengthens business and contributes to the economic success of the community. With ninety-four allocated employees who work in five locations throughout Stanislaus County, SCWD prepares individuals for jobs that are in demand by local businesses and provides businesses with referrals of qualified job applicants. Administration, which includes the Human Resources/Safety, Facilities, Finance/Operations, Contracts & Planning, Marketing and Information Technology divisions, supports the day-to-day program activities of the Department. Support activities include accounting, audits, employee and participant payroll processing, State reporting, grant billing, budgeting, contract management/monitoring, legislative analysis and implementation, equipment management, data imaging, website management and inventory control. The Business Services Division markets resources available to employers through Workforce Development. These include services such as identifying and hiring qualified candidates, aligning training opportunities to meet the needs of employers and jobseekers, and working with employers to identify work-based learning opportunities. These services lead to client self-sufficiency and provide businesses with qualified job candidates. In addition, Business Services assists employers with labor market information, referrals to resources and job fairs to ensure the clients served obtain employment. Services available to employers include but are not limited to on-the-job training and work experience incumbent worker training. Additionally, the Department conducts Sector Strategy initiatives to enhance services provided to local businesses and assist in filling the skills gap in the local area with specific focus on the agriculture, manufacturing, construction, healthcare, logistics/warehousing, and the underserved sectors. The Client Services Division provides a wide range of employment and training services to adults, dislocated workers, Welfare to Work recipients and youth in the community through various programs at four Job Centers located across the County. Client Services staff provide job search assistance to the public, workshops to assist with résumé development, interviewing skills, and job retention. For those needing more assistance in finding employment, Client Services provides intensive career counseling and work experience, as well as funding for vocational training programs. Workforce Development provides innovative programs and direct resources to serve specialized populations such as veterans, homeless, non-custodial parents and the previously incarcerated. Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Mid Management/Supervisory bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Provides pre-approval of On-the-Job Training (OJT), Transitional Jobs, and Expanded Subsidized Employment contracts and coordinates with the Workforce Development Fiscal Department to close and de-obligate OJT's; Supervises and regularly meet with and evaluates the work of subordinate staff, recommends effective personnel actions related to: selection, performance, leaves of absence, grievances, disciplinary procedures, work schedules and assignments, and administers personnel and related policies and procedures; Plans, organizes, and directs the activities of the unit by signing/reviewing work, identifying training needs and providing in-service training as appropriate. Assists staff in resolving complex client problems and making referrals to other agencies and community resources; Responds to inquiries from customers, claimants, employers, and the general public by explaining applicable laws, regulations and administrative rules; Oversees Workforce Development services, access to labor market and job search information, customer assessment; Investigates complaints from Contractors, local businesses and Job seeker customers, establishes facts and determines action required; Uses the County Customer Relations Management System to resolve customer complaints and report results; Promotes customer services by contacting local, private, and public organizations; Represents the Agency at meetings, community and professional events, conferences at local, state and national level; and may represent management at various meetings; Monitors staff to ensure efficiency and quality of operations; Prepares various reports to support organizational planning; Provides input into the development/modification of internal and external unit policies, methods and procedures; Informs employees about management policies, procedures and goals and answers questions or obtains information from specialists when technical knowledge is required; Under the general guidance and supervision of a Workforce Development Manager, performs daily project management functions in support of department mission and objectives; Coordinates with local business and partner agencies to provide effective liaison with those organizations. Oversees special projects on behalf of the Division Manager; Conducts periodic Workflow Process analysis and recommends process improvements; Analyzes, interprets, and discusses legislation, statistics, Workforce Development rules and regulations to staff and the public. Makes decisions for policy and procedure implementations, evaluates the effectiveness of policies and procedures, and makes necessary changes as needed; Takes part in studies or research projects; chairs task groups and committees; works with local groups concerned about community problems; and develops handbook and procedure manuals; Assists in developing grants, budgets, policies and procedures for a section of the department; Participates in the development and presentation of training and staff development programs to enhance skills of professional and technical staff; Plans, implements, and evaluates new programs and new regulations and assists in the development of community resources for all programs; Provides leadership in collaborative projects and partnerships; Establishes and measures performance indicators in a way that will accomplish the Agency's/County's goals and objectives; May negotiate vendor contracts; Remains abreast of State and Federal regulations and industry innovations; Prepares/Receives correspondence and statistical reports related to the Division's work flow; Performs on short notice, other duties and special projects assigned; Meets with employers, including site selectors to discuss workforce related topics and develop solutions for meeting their workforce needs; Gathers and analyzes workforce information and statistical data, reach a conclusion, and provide information to Workforce Development staff, employers, site selectors, and community partners as requested; and Establishes and maintains cooperative working relationships with Workforce Development staff, employers, outside agencies, customers, and the general public. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Functions of public service agencies and the principles of public assistance and employment services; Principles of supervising, evaluating, and training; Personnel management practices; and equal employment opportunity related laws, rules and regulations; Public assistance and employment service methods and case management concepts, techniques of interviewing and recording social service cases; Social research methods; Public assistance and employment resources available in the community for referral or utilization in social service programs; Public speaking skills, presentation strategies, and facilitation skills; Principles of Federal, State and local levels of eligibility for public assistance programs and employment programs; General principles and techniques of interviewing, counseling, job search, recording, problem solving and goal setting in public assistance and employment programs; Current issues and socio-economic conditions and trends in the field of public assistance and employment programs; Community organization and social problems calling for the use of public and private community resources; Principles of individual and group behavior; Principles involved in the nature, growth and development of in-group processes; The laws, rules, and regulations governing the operation of the public social service agencies and eligibility and employment public assistance programs such as TANF/StanWORKS, Welfare to Work, Food Stamps, Medi-Cal, and General Assistance programs; Budget development and grant writing techniques; Total Quality Management and Baldrige criteria; and Computer programs dealing with databases, graphics, and spreadsheets. SKILLS/ABILITIES Effectively coordinate work of a unit with other units, supervisors, multi-disciplinary teams or community agencies; Analyze, interpret, and discuss legislation, court orders, statistics, departmental rules and programs, policies and procedures, regulations and trends; Gather and analyze information and statistical data, reach a conclusion and write narrative reports in a clear and concise manner using proper grammar suitable for public presentation; Interpret, explain and apply existing laws, rules and regulations to clients/families, the community or other agencies; Classify case problems and evaluate the effectiveness of effort in solving problems; Establish and maintain cooperative working relationships with other units, outside agencies, clients, multi-media partnerships and the general public; Promote self-sufficiency concepts to customers, staff and the community; Communicate with others of diverse ethnic, socio-economic and cultural backgrounds; Perform analysis, apply good judgment, responsible decision making and problem solving techniques in analyzing situations accurately and taking the most effective course of action; Quickly and flexibly take initiative to change direction and priorities while meeting deadlines and management expectations; Present oral and written reports clearly and concisely using proper grammar; Promote, encourage and garner staff support, ideas and participation for County events; Provide staff training in appropriate areas; Evaluate staff and recommend disciplinary action when appropriate; Assist in budget development and grant writing; Develop policies and procedures; Perform mathematical calculations using a calculator; and Perform the job ethically and within program guidelines. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE PATTERN I Bachelor's degree in Public Administration, Business Administration, Political Science, Humanities, Human Resource Management, Organizational Communication, Social Science, Sociology, Psychology, Social Work, Counseling or a closely related field; AND ONE OF THE FOLLOWING: One (1) year in the Stanislaus County class of Family Services Specialist IV; OR Two (2) years in the Stanislaus County class of Family Services Specialist III; OR Two (2) years of advanced journey/lead worker experience comparable to Family Services Specialist IV or Family Services Supervisor providing staff direction or supervision for the provision of services such as human resources, training, employment, vocational counseling, and/or social work. PATTERN II Graduation from college with an Associate of Science or Associate of Arts degree in Public Administration, Business Administration, Political Science, Humanities, Human Resource Management, Organizational Communication, Social Science, Sociology, Psychology, Social Work, Counseling or a closely related field; OR Completion of a combination of at least 30 semester units in Public Administration, Business Administration, Political Science, Humanities, Human Resource Management, Organizational Communication, Social Science, Sociology, Psychology, Social Work, Counseling or a closely related field; A ND ONE OF THE FOLLOWING: Two (2) years in the Stanislaus County class of Family Services Specialist IV; OR Three (3) years in the Stanislaus County class of Family Services Specialist III; OR Three (3) years of advanced journey/lead worker experience comparable to Family Services Specialist IV or Family Services Supervisor providing staff direction or supervision for the provision of services such as human resources, training, employment, vocational counseling, and/or social work. Proof of education is required for verification purposes at the time of application. Applicants who are unable to submit proof must call (209) 247-7668 to make other arrangements before 5:00 PM on the final filling date. Failure to submit proof or make other arrangements before the final filling deadline will results in disqualification. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application; Possess a Bachelor's Degree, or higher, in the specific areas of study of Business Administration, Public Administration, Human Resources Management, Marketing; OR At least two (2) years of full-time experience working with WIOA programs, Welfare to Work/TANF programs, Economic development programs, or Workforce development programs. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETED APPLICATION. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: May 6, 2024, at 5:00 PM Oral Examination: Week of May 13, 2024 Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County . GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: 5/6/2024 5:00 PM Pacific
Apr 23, 2024
Full Time
About the Opportunity THE IDEAL CANDIDATE Workforce Development is seeking an individual that possesses leadership experience in Workforce Innovation Opportunity Act (WIOA), Welfare-to-Work (WTW), or Client Services/Business Services Workforce Development programs, and has knowledge of Federal, State and local regulations applicable to these programs. The candidate should be highly motivated, possess a positive attitude, organized, detailed oriented with the ability to thrive in a fast-paced, multi-faceted and performance-oriented environment. The candidate shall take initiative to problem solve, clarify job expectations and performance goals with employees, and give direction to and supervise a diverse workforce to develop a collaborative team environment. To learn more about the Workforce Development, click here . Click here for details THE POSITION The Family Services Supervisor reports to a manager and is the highest level in the Family Services series. Incumbents provide direct supervision to Family Services Specialists on a daily basis and are responsible for overseeing a major program. The Family Services Supervisor is distinguished from the lower class of Family Services Specialist IV in that the latter is the lead worker or specialized technical expert level of the Family Services series. The Family Services Supervisor is distinguished from the higher class of Manager in that the latter is responsible for multiple units and incumbents perform duties and represent the Agency independently within all areas of responsibility. ABOUT THE DEPARTMENT Stanislaus County Workforce Development (SCWD) is dedicated to developing a skilled workforce that strengthens business and contributes to the economic success of the community. With ninety-four allocated employees who work in five locations throughout Stanislaus County, SCWD prepares individuals for jobs that are in demand by local businesses and provides businesses with referrals of qualified job applicants. Administration, which includes the Human Resources/Safety, Facilities, Finance/Operations, Contracts & Planning, Marketing and Information Technology divisions, supports the day-to-day program activities of the Department. Support activities include accounting, audits, employee and participant payroll processing, State reporting, grant billing, budgeting, contract management/monitoring, legislative analysis and implementation, equipment management, data imaging, website management and inventory control. The Business Services Division markets resources available to employers through Workforce Development. These include services such as identifying and hiring qualified candidates, aligning training opportunities to meet the needs of employers and jobseekers, and working with employers to identify work-based learning opportunities. These services lead to client self-sufficiency and provide businesses with qualified job candidates. In addition, Business Services assists employers with labor market information, referrals to resources and job fairs to ensure the clients served obtain employment. Services available to employers include but are not limited to on-the-job training and work experience incumbent worker training. Additionally, the Department conducts Sector Strategy initiatives to enhance services provided to local businesses and assist in filling the skills gap in the local area with specific focus on the agriculture, manufacturing, construction, healthcare, logistics/warehousing, and the underserved sectors. The Client Services Division provides a wide range of employment and training services to adults, dislocated workers, Welfare to Work recipients and youth in the community through various programs at four Job Centers located across the County. Client Services staff provide job search assistance to the public, workshops to assist with résumé development, interviewing skills, and job retention. For those needing more assistance in finding employment, Client Services provides intensive career counseling and work experience, as well as funding for vocational training programs. Workforce Development provides innovative programs and direct resources to serve specialized populations such as veterans, homeless, non-custodial parents and the previously incarcerated. Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Mid Management/Supervisory bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Provides pre-approval of On-the-Job Training (OJT), Transitional Jobs, and Expanded Subsidized Employment contracts and coordinates with the Workforce Development Fiscal Department to close and de-obligate OJT's; Supervises and regularly meet with and evaluates the work of subordinate staff, recommends effective personnel actions related to: selection, performance, leaves of absence, grievances, disciplinary procedures, work schedules and assignments, and administers personnel and related policies and procedures; Plans, organizes, and directs the activities of the unit by signing/reviewing work, identifying training needs and providing in-service training as appropriate. Assists staff in resolving complex client problems and making referrals to other agencies and community resources; Responds to inquiries from customers, claimants, employers, and the general public by explaining applicable laws, regulations and administrative rules; Oversees Workforce Development services, access to labor market and job search information, customer assessment; Investigates complaints from Contractors, local businesses and Job seeker customers, establishes facts and determines action required; Uses the County Customer Relations Management System to resolve customer complaints and report results; Promotes customer services by contacting local, private, and public organizations; Represents the Agency at meetings, community and professional events, conferences at local, state and national level; and may represent management at various meetings; Monitors staff to ensure efficiency and quality of operations; Prepares various reports to support organizational planning; Provides input into the development/modification of internal and external unit policies, methods and procedures; Informs employees about management policies, procedures and goals and answers questions or obtains information from specialists when technical knowledge is required; Under the general guidance and supervision of a Workforce Development Manager, performs daily project management functions in support of department mission and objectives; Coordinates with local business and partner agencies to provide effective liaison with those organizations. Oversees special projects on behalf of the Division Manager; Conducts periodic Workflow Process analysis and recommends process improvements; Analyzes, interprets, and discusses legislation, statistics, Workforce Development rules and regulations to staff and the public. Makes decisions for policy and procedure implementations, evaluates the effectiveness of policies and procedures, and makes necessary changes as needed; Takes part in studies or research projects; chairs task groups and committees; works with local groups concerned about community problems; and develops handbook and procedure manuals; Assists in developing grants, budgets, policies and procedures for a section of the department; Participates in the development and presentation of training and staff development programs to enhance skills of professional and technical staff; Plans, implements, and evaluates new programs and new regulations and assists in the development of community resources for all programs; Provides leadership in collaborative projects and partnerships; Establishes and measures performance indicators in a way that will accomplish the Agency's/County's goals and objectives; May negotiate vendor contracts; Remains abreast of State and Federal regulations and industry innovations; Prepares/Receives correspondence and statistical reports related to the Division's work flow; Performs on short notice, other duties and special projects assigned; Meets with employers, including site selectors to discuss workforce related topics and develop solutions for meeting their workforce needs; Gathers and analyzes workforce information and statistical data, reach a conclusion, and provide information to Workforce Development staff, employers, site selectors, and community partners as requested; and Establishes and maintains cooperative working relationships with Workforce Development staff, employers, outside agencies, customers, and the general public. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Functions of public service agencies and the principles of public assistance and employment services; Principles of supervising, evaluating, and training; Personnel management practices; and equal employment opportunity related laws, rules and regulations; Public assistance and employment service methods and case management concepts, techniques of interviewing and recording social service cases; Social research methods; Public assistance and employment resources available in the community for referral or utilization in social service programs; Public speaking skills, presentation strategies, and facilitation skills; Principles of Federal, State and local levels of eligibility for public assistance programs and employment programs; General principles and techniques of interviewing, counseling, job search, recording, problem solving and goal setting in public assistance and employment programs; Current issues and socio-economic conditions and trends in the field of public assistance and employment programs; Community organization and social problems calling for the use of public and private community resources; Principles of individual and group behavior; Principles involved in the nature, growth and development of in-group processes; The laws, rules, and regulations governing the operation of the public social service agencies and eligibility and employment public assistance programs such as TANF/StanWORKS, Welfare to Work, Food Stamps, Medi-Cal, and General Assistance programs; Budget development and grant writing techniques; Total Quality Management and Baldrige criteria; and Computer programs dealing with databases, graphics, and spreadsheets. SKILLS/ABILITIES Effectively coordinate work of a unit with other units, supervisors, multi-disciplinary teams or community agencies; Analyze, interpret, and discuss legislation, court orders, statistics, departmental rules and programs, policies and procedures, regulations and trends; Gather and analyze information and statistical data, reach a conclusion and write narrative reports in a clear and concise manner using proper grammar suitable for public presentation; Interpret, explain and apply existing laws, rules and regulations to clients/families, the community or other agencies; Classify case problems and evaluate the effectiveness of effort in solving problems; Establish and maintain cooperative working relationships with other units, outside agencies, clients, multi-media partnerships and the general public; Promote self-sufficiency concepts to customers, staff and the community; Communicate with others of diverse ethnic, socio-economic and cultural backgrounds; Perform analysis, apply good judgment, responsible decision making and problem solving techniques in analyzing situations accurately and taking the most effective course of action; Quickly and flexibly take initiative to change direction and priorities while meeting deadlines and management expectations; Present oral and written reports clearly and concisely using proper grammar; Promote, encourage and garner staff support, ideas and participation for County events; Provide staff training in appropriate areas; Evaluate staff and recommend disciplinary action when appropriate; Assist in budget development and grant writing; Develop policies and procedures; Perform mathematical calculations using a calculator; and Perform the job ethically and within program guidelines. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE PATTERN I Bachelor's degree in Public Administration, Business Administration, Political Science, Humanities, Human Resource Management, Organizational Communication, Social Science, Sociology, Psychology, Social Work, Counseling or a closely related field; AND ONE OF THE FOLLOWING: One (1) year in the Stanislaus County class of Family Services Specialist IV; OR Two (2) years in the Stanislaus County class of Family Services Specialist III; OR Two (2) years of advanced journey/lead worker experience comparable to Family Services Specialist IV or Family Services Supervisor providing staff direction or supervision for the provision of services such as human resources, training, employment, vocational counseling, and/or social work. PATTERN II Graduation from college with an Associate of Science or Associate of Arts degree in Public Administration, Business Administration, Political Science, Humanities, Human Resource Management, Organizational Communication, Social Science, Sociology, Psychology, Social Work, Counseling or a closely related field; OR Completion of a combination of at least 30 semester units in Public Administration, Business Administration, Political Science, Humanities, Human Resource Management, Organizational Communication, Social Science, Sociology, Psychology, Social Work, Counseling or a closely related field; A ND ONE OF THE FOLLOWING: Two (2) years in the Stanislaus County class of Family Services Specialist IV; OR Three (3) years in the Stanislaus County class of Family Services Specialist III; OR Three (3) years of advanced journey/lead worker experience comparable to Family Services Specialist IV or Family Services Supervisor providing staff direction or supervision for the provision of services such as human resources, training, employment, vocational counseling, and/or social work. Proof of education is required for verification purposes at the time of application. Applicants who are unable to submit proof must call (209) 247-7668 to make other arrangements before 5:00 PM on the final filling date. Failure to submit proof or make other arrangements before the final filling deadline will results in disqualification. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application; Possess a Bachelor's Degree, or higher, in the specific areas of study of Business Administration, Public Administration, Human Resources Management, Marketing; OR At least two (2) years of full-time experience working with WIOA programs, Welfare to Work/TANF programs, Economic development programs, or Workforce development programs. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETED APPLICATION. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: May 6, 2024, at 5:00 PM Oral Examination: Week of May 13, 2024 Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County . GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: 5/6/2024 5:00 PM Pacific
California State University (CSU) Chancellor's Office
401 Golden Shore, Long Beach, CA 90802, USA
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of ATS Learning Technologies/LMS Coordinator . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $4,334 per month, commensurate with qualifications and experience. The salary range for this classification is $3,694 to $7,131 per month. Classification Administrative Analyst/Specialist Position Information The California State University, Office of the Chancellor, is seeking an ATS Learning Technologies/LMS Coordinator to report to and support the Assistant Vice Chancellor for Academic Technology Services, and this position will work in concert with and in support of academic technology services including the CO Learning Management System, Affordable Learning Solutions, Systemwide Digital Library Services, Systemwide Digital Collections Services, Online Course Services, Calstate Online, the Accessible Technology Initiative, and the ATS web team. This position will create and facilitate communication and technology administration in support of ATS. This position requires strategic thinking, meticulous attention to detail, and the knowledge and skill to deal effectively with diverse topics and organizations and the ability to work in a collaborative setting with all members of the ATS team, as well as other divisions in the chancellor’s office, the campuses, and third parties. Responsibilities Under the general direction of the Assistant Vice Chancellor, Academic Technology Services the ATS Learning Technologies/LMS Coordinator will: be responsible for providing technology and communications related projects technology support and facilitation of systemwide common interest groups, as system administrative support for the chancellor’s office LMS, working with third party vendors integrating into the LMS, facilitating communications and content, and other related duties. More specifically: -Support all ATS programs, AL$ programs, and consultants; -Work with ATS team to address the strategic learning technologies and subsequent communication and technology needs of the department.; Coordinate LMS initiatives by planning, executing and tracking programs via email, social media, badging and content development following universal design for learning, and certificate creation. -Evaluate and monitor ATS programs’ social media performance on an ongoing basis by analyzing key metrics and creating comprehensive analytics reports. -Plan, design, and produce electronic and print media, including publications and other communications materials, using Adobe Creative Suite and other design software. -Coordinate promotional material by organizing requirements with Communications, Print Services, inventorying stock, and placing orders. -Serve as main contact for media and vendor inquiries/request for information for campuses and CO. -Coordinate with ATS Web Team to implement, manage, monitor, and upgrade multiple Academic Technology Services websites. -Evaluate accessibility of websites and communication documents. -Coordinate the creation and maintenance of electronic filing system of office records. -Coordinate critical ATS information (account data, passwords, licenses, etc.) with the use of Smartsheet. -Coordinate department’s various email distribution, internal listservs and assist with any list management software inquiries for systemwide projects and initiatives. -Coordinate with cross discipline team members to make sure that all parties are on track with various ATS project requirements, deadlines, and schedules within the CSU system. -Facilitate the creation of courses and participant enrollments into the chancellor’s office LMS. -Coordinate with third party vendors to integrate their solutions into the LMS. -Provide LMS end user support, course implementation, and training. -Work closely with LMS vendor and Chancellor’s Office Peoplesoft team to integrate and troubleshoot technology systems such as LTI, SSO, and PPS integrations. -Facilitate the systemwide academic technology common interest groups (CIGs). -Collaborate regularly with the Online Course Services program coordinator regarding accessible course design and facilitation. -Other clerical/administrative duties as assigned. Qualifications This position requires: -Bachelor’s degree from an accredited four-year college or university or equivalent combination of education and a minimum of two years related experience in a communication and/or technology support role is required. -Thorough knowledge of English grammar, spelling, and punctuation, and ability to clearly communicate orally and in writing. -Knowledge and expertise with multiple social media platforms, including Facebook, Twitter, LinkedIn, and Instagram. -Experience with technology platforms (Canvas by Instructure, Smartsheet, etc.). -Knowledge and experience with analytics platforms. -Experience with social media management tools (Hootsuite, Buffer, Pronto, etc.). -Proficient project management skills. -Knowledge and experience of website programming tools including, but not limited to, Drupal. -Knowledge of digital accessibility, disability inclusion, and regulations related to digital accessibility (e.g., Section 508, ADA). -Knowledge and experience with collaborative workgroup and reporting tools, including SharePoint. -Ability to maintain good working relationships with staff, outside vendors, and service providers. -Ability to handle multiple work priorities. -Strong leadership skills to coordinate simultaneous multiple projects to completion. -Ability to handle multiple work priorities. -Strong communication and leadership skills to coordinate simultaneous multiple projects to completion. -An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace. -Experience working effectively with a diverse population of individuals with different cultural and ethnic backgrounds and abilities. -Ability to establish and maintain positive working relationships with colleagues, faculty and staff representing diverse ethnic, cultural, socioeconomic, and learning abilities. -Interest in serving multiple organizations in the Chancellor’s Office and across the CSU and to learn new skills quickly. Preferred Qualifications -Must be knowledgeable and proficient in using Microsoft Office products with at least an intermediate proficiency in the use of Excel and Word is preferred. -Working knowledge of various survey tools (Qualtrics, SurveyMonkey, etc.). -Knowledge of desktop publishing skills and graphic production and design tools (Adobe Creative Suite programs including Premiere Pro, Photoshop, Illustrator, and InDesign). -Up to date with the latest communication strategies, trends, techniques and technologies in higher education. -Working knowledge of software programs including InfoReady, ZOOM, Google docs, and Smartsheet. -Must be familiar with utilizing web based and computer based technological tools in everyday work. -Must possess a problem-solving approach, personal initiative, and professional demeanor. Application Period Priority consideration will be given to candidates who apply by October 13, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS) in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS ). COVID19 Vaccination Policy In addition, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Sep 28 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of ATS Learning Technologies/LMS Coordinator . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $4,334 per month, commensurate with qualifications and experience. The salary range for this classification is $3,694 to $7,131 per month. Classification Administrative Analyst/Specialist Position Information The California State University, Office of the Chancellor, is seeking an ATS Learning Technologies/LMS Coordinator to report to and support the Assistant Vice Chancellor for Academic Technology Services, and this position will work in concert with and in support of academic technology services including the CO Learning Management System, Affordable Learning Solutions, Systemwide Digital Library Services, Systemwide Digital Collections Services, Online Course Services, Calstate Online, the Accessible Technology Initiative, and the ATS web team. This position will create and facilitate communication and technology administration in support of ATS. This position requires strategic thinking, meticulous attention to detail, and the knowledge and skill to deal effectively with diverse topics and organizations and the ability to work in a collaborative setting with all members of the ATS team, as well as other divisions in the chancellor’s office, the campuses, and third parties. Responsibilities Under the general direction of the Assistant Vice Chancellor, Academic Technology Services the ATS Learning Technologies/LMS Coordinator will: be responsible for providing technology and communications related projects technology support and facilitation of systemwide common interest groups, as system administrative support for the chancellor’s office LMS, working with third party vendors integrating into the LMS, facilitating communications and content, and other related duties. More specifically: -Support all ATS programs, AL$ programs, and consultants; -Work with ATS team to address the strategic learning technologies and subsequent communication and technology needs of the department.; Coordinate LMS initiatives by planning, executing and tracking programs via email, social media, badging and content development following universal design for learning, and certificate creation. -Evaluate and monitor ATS programs’ social media performance on an ongoing basis by analyzing key metrics and creating comprehensive analytics reports. -Plan, design, and produce electronic and print media, including publications and other communications materials, using Adobe Creative Suite and other design software. -Coordinate promotional material by organizing requirements with Communications, Print Services, inventorying stock, and placing orders. -Serve as main contact for media and vendor inquiries/request for information for campuses and CO. -Coordinate with ATS Web Team to implement, manage, monitor, and upgrade multiple Academic Technology Services websites. -Evaluate accessibility of websites and communication documents. -Coordinate the creation and maintenance of electronic filing system of office records. -Coordinate critical ATS information (account data, passwords, licenses, etc.) with the use of Smartsheet. -Coordinate department’s various email distribution, internal listservs and assist with any list management software inquiries for systemwide projects and initiatives. -Coordinate with cross discipline team members to make sure that all parties are on track with various ATS project requirements, deadlines, and schedules within the CSU system. -Facilitate the creation of courses and participant enrollments into the chancellor’s office LMS. -Coordinate with third party vendors to integrate their solutions into the LMS. -Provide LMS end user support, course implementation, and training. -Work closely with LMS vendor and Chancellor’s Office Peoplesoft team to integrate and troubleshoot technology systems such as LTI, SSO, and PPS integrations. -Facilitate the systemwide academic technology common interest groups (CIGs). -Collaborate regularly with the Online Course Services program coordinator regarding accessible course design and facilitation. -Other clerical/administrative duties as assigned. Qualifications This position requires: -Bachelor’s degree from an accredited four-year college or university or equivalent combination of education and a minimum of two years related experience in a communication and/or technology support role is required. -Thorough knowledge of English grammar, spelling, and punctuation, and ability to clearly communicate orally and in writing. -Knowledge and expertise with multiple social media platforms, including Facebook, Twitter, LinkedIn, and Instagram. -Experience with technology platforms (Canvas by Instructure, Smartsheet, etc.). -Knowledge and experience with analytics platforms. -Experience with social media management tools (Hootsuite, Buffer, Pronto, etc.). -Proficient project management skills. -Knowledge and experience of website programming tools including, but not limited to, Drupal. -Knowledge of digital accessibility, disability inclusion, and regulations related to digital accessibility (e.g., Section 508, ADA). -Knowledge and experience with collaborative workgroup and reporting tools, including SharePoint. -Ability to maintain good working relationships with staff, outside vendors, and service providers. -Ability to handle multiple work priorities. -Strong leadership skills to coordinate simultaneous multiple projects to completion. -Ability to handle multiple work priorities. -Strong communication and leadership skills to coordinate simultaneous multiple projects to completion. -An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace. -Experience working effectively with a diverse population of individuals with different cultural and ethnic backgrounds and abilities. -Ability to establish and maintain positive working relationships with colleagues, faculty and staff representing diverse ethnic, cultural, socioeconomic, and learning abilities. -Interest in serving multiple organizations in the Chancellor’s Office and across the CSU and to learn new skills quickly. Preferred Qualifications -Must be knowledgeable and proficient in using Microsoft Office products with at least an intermediate proficiency in the use of Excel and Word is preferred. -Working knowledge of various survey tools (Qualtrics, SurveyMonkey, etc.). -Knowledge of desktop publishing skills and graphic production and design tools (Adobe Creative Suite programs including Premiere Pro, Photoshop, Illustrator, and InDesign). -Up to date with the latest communication strategies, trends, techniques and technologies in higher education. -Working knowledge of software programs including InfoReady, ZOOM, Google docs, and Smartsheet. -Must be familiar with utilizing web based and computer based technological tools in everyday work. -Must possess a problem-solving approach, personal initiative, and professional demeanor. Application Period Priority consideration will be given to candidates who apply by October 13, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS) in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS ). COVID19 Vaccination Policy In addition, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Sep 28 2023 Pacific Daylight Time Applications close: Closing Date/Time: