WAKE COUNTY, NC
Raleigh, North Carolina, United States
What You'll Be Doing Children in Wake County are in need of your support to ensure access to the resources they need to live happy and healthy lives. We are seeking a highly organized, dependable, caring, and professional Program Assistant to provide advanced administrative duties that include, preparing Court documents for electronic filing and completing initial administrative case management functions. Join #TeamWake, and experience why Wake County is an awesome place to live, work, and play! We offer a competitive benefits and compensation package, a hybrid (in office/remote) work schedule, and a work environment that encourages staff engagement, innovation, and opportunities for personal and professional growth. Primary responsibilities include: Processing legal pleadings for electronic delivery and acceptance by Clerk of Court, hard copy delivery for Sheriff service, and internal delivery to IV-D Attorney and Case Agent Researching legal documents, electronic document management system, and Administrative Office of the Courts systems to track legal document filing status Liaise with Clerk of Court to resolve missing and/or incorrectly filed pleadings Preparing private and IV-D child support cases transferred in or out of the Wake County jurisdiction for persons requesting IV-D child support services Completing limited financial adjustments to finalize the acceptance of new cases received from other NC County jurisdictions Reviewing child support applications, to include applicant’s public assistance status and demographic information to determine applicable fee, if any Reviewing for quality assurance to determine documents correctly scanned into electronic document management system Supporting Administrative Team, to include providing Receptionist duties and other administrative clerical functions as necessary to meet needs of the team Completing special projects and reports related to document filing as necessary Utilizing Onbase, electronic document management software and systems, and the Automated Collections & Tracking System (ACTS) About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Associate's degree One year of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Child Support Enforcement Program experience, State or County Department of Social Services Income Maintenance Programs (Work first & Medicaid) experience, and or experience working in the Administrative Office of the Courts Experience with Hyland OnBase (PRIME) and/or other document management systems How Will We Know You're 'The One'? Knowledge of the local, state, and federal laws, rules, and regulations governing the Child Support Program Demonstrate proficiency working in ACTS, NCFAST, EIS, XPTR, Data Warehouse systems, Microsoft Office products, and Hyland OnBase (PRIME) Excellent verbal and written communication skills Ability to understand the impact and implications of decisions on the consumers and other State and local departments Ability to identify problems, determining possible solutions, and actively working to resolve the issues Ability to demonstrate a methodical and logical approach to addressing customer needs, utilizing innovative solutions and/or designs where appropriate Ability to communicate effectively with both staff and customers and external Agency partners including Medicaid, Work First, and Foster Care Programs Ability to accomplish tasks and processes accurately, timely, and completely Ability to be proactive, taking prompt action to accomplish objectives and goals beyond what is required Strong organizational skills and detail-oriented Ability to work well as a team member in a fast-paced environment Ability to multi-task Ability to work independently and strong decision-making skills Strong computer skills Strong time management skills Strong interpersonal skills About This Position Location: Waverly F. Adkins Office Building Raleigh, NC 27601 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: 18.20 - 24.33 Market Range: 18.47 - 31.40 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 5/17/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
What You'll Be Doing Children in Wake County are in need of your support to ensure access to the resources they need to live happy and healthy lives. We are seeking a highly organized, dependable, caring, and professional Program Assistant to provide advanced administrative duties that include, preparing Court documents for electronic filing and completing initial administrative case management functions. Join #TeamWake, and experience why Wake County is an awesome place to live, work, and play! We offer a competitive benefits and compensation package, a hybrid (in office/remote) work schedule, and a work environment that encourages staff engagement, innovation, and opportunities for personal and professional growth. Primary responsibilities include: Processing legal pleadings for electronic delivery and acceptance by Clerk of Court, hard copy delivery for Sheriff service, and internal delivery to IV-D Attorney and Case Agent Researching legal documents, electronic document management system, and Administrative Office of the Courts systems to track legal document filing status Liaise with Clerk of Court to resolve missing and/or incorrectly filed pleadings Preparing private and IV-D child support cases transferred in or out of the Wake County jurisdiction for persons requesting IV-D child support services Completing limited financial adjustments to finalize the acceptance of new cases received from other NC County jurisdictions Reviewing child support applications, to include applicant’s public assistance status and demographic information to determine applicable fee, if any Reviewing for quality assurance to determine documents correctly scanned into electronic document management system Supporting Administrative Team, to include providing Receptionist duties and other administrative clerical functions as necessary to meet needs of the team Completing special projects and reports related to document filing as necessary Utilizing Onbase, electronic document management software and systems, and the Automated Collections & Tracking System (ACTS) About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Associate's degree One year of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Child Support Enforcement Program experience, State or County Department of Social Services Income Maintenance Programs (Work first & Medicaid) experience, and or experience working in the Administrative Office of the Courts Experience with Hyland OnBase (PRIME) and/or other document management systems How Will We Know You're 'The One'? Knowledge of the local, state, and federal laws, rules, and regulations governing the Child Support Program Demonstrate proficiency working in ACTS, NCFAST, EIS, XPTR, Data Warehouse systems, Microsoft Office products, and Hyland OnBase (PRIME) Excellent verbal and written communication skills Ability to understand the impact and implications of decisions on the consumers and other State and local departments Ability to identify problems, determining possible solutions, and actively working to resolve the issues Ability to demonstrate a methodical and logical approach to addressing customer needs, utilizing innovative solutions and/or designs where appropriate Ability to communicate effectively with both staff and customers and external Agency partners including Medicaid, Work First, and Foster Care Programs Ability to accomplish tasks and processes accurately, timely, and completely Ability to be proactive, taking prompt action to accomplish objectives and goals beyond what is required Strong organizational skills and detail-oriented Ability to work well as a team member in a fast-paced environment Ability to multi-task Ability to work independently and strong decision-making skills Strong computer skills Strong time management skills Strong interpersonal skills About This Position Location: Waverly F. Adkins Office Building Raleigh, NC 27601 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: 18.20 - 24.33 Market Range: 18.47 - 31.40 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 5/17/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC
Raleigh, North Carolina, United States
What You'll Be Doing Children in Wake County are in need of your support to ensure access to the resources they need to live happy and healthy lives. We are seeking a highly organized, dependable, caring and professional Program Assistant (Hybrid position) to provide support, through the provisions of initial case management functions and the performance of administrative duties. Join #TeamWake, and experience why Wake County is an awesome place to Live, Work, and Play! We offer a competitive benefits and compensation package, a hybrid (in office/remote) work schedule, and a work environment that encourages staff engagement, innovation, and opportunities for personal and professional growth. Primary responsibilities include: Processing paper and electronic applications, to include the review of applications for the initial determination of necessary child support services Researching legal documents to include birth and marriage records, public assistance status, and demographic information of the case participants Preparing private child support cases requesting IV-D child support services Completing financial adjustments based on electronic referrals from Medicaid, Work First, and Foster Care Utilizing Onbase and the Automated Collections & Tracking System (ACTS) About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission is, in partnership with the community, to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, WCHHS is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the federal or state level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to WCHHS implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Associate's degree One year of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Human Services and/or Child Support experience Experience in case management (i.e., WorkFirst & Medicaid) Experience working with the Administrative Office of the Courts Experience with Hyland OnBase and/or other document management system How Will We Know You're 'The One'? Knowledge of local, state, and federal laws, rules, and regulations governing Child Support Programs Demonstrated proficiency working in ACTS, NCFAST, XPTR, VCAP, PRIME, WIRM, SMART and Data Warehouse systems Excellent oral and written communication skills The Ability to identify problems, determining possible solutions, and actively work to resolve the issue About This Position Location: Waverly F. Adkins Office Building Raleigh, NC 27601 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: 18.20 - 24.33 Market Range: 18.47 - 31.40 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 5/16/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
What You'll Be Doing Children in Wake County are in need of your support to ensure access to the resources they need to live happy and healthy lives. We are seeking a highly organized, dependable, caring and professional Program Assistant (Hybrid position) to provide support, through the provisions of initial case management functions and the performance of administrative duties. Join #TeamWake, and experience why Wake County is an awesome place to Live, Work, and Play! We offer a competitive benefits and compensation package, a hybrid (in office/remote) work schedule, and a work environment that encourages staff engagement, innovation, and opportunities for personal and professional growth. Primary responsibilities include: Processing paper and electronic applications, to include the review of applications for the initial determination of necessary child support services Researching legal documents to include birth and marriage records, public assistance status, and demographic information of the case participants Preparing private child support cases requesting IV-D child support services Completing financial adjustments based on electronic referrals from Medicaid, Work First, and Foster Care Utilizing Onbase and the Automated Collections & Tracking System (ACTS) About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission is, in partnership with the community, to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, WCHHS is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the federal or state level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to WCHHS implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Associate's degree One year of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Human Services and/or Child Support experience Experience in case management (i.e., WorkFirst & Medicaid) Experience working with the Administrative Office of the Courts Experience with Hyland OnBase and/or other document management system How Will We Know You're 'The One'? Knowledge of local, state, and federal laws, rules, and regulations governing Child Support Programs Demonstrated proficiency working in ACTS, NCFAST, XPTR, VCAP, PRIME, WIRM, SMART and Data Warehouse systems Excellent oral and written communication skills The Ability to identify problems, determining possible solutions, and actively work to resolve the issue About This Position Location: Waverly F. Adkins Office Building Raleigh, NC 27601 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: 18.20 - 24.33 Market Range: 18.47 - 31.40 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 5/16/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.