Job Summary
Mohave County Information Technology Department is currently recruiting for the position of I.T. Technician IV located in Kingman, AZ.
Depending on qualifications, may underfill position. This posting may be used to fill current and future vacancies:
I.T. Technician I Range 7, Step 1-19: $15.29 - $26.03 (“The typical hiring salary is $15.29 - $18.81 - DOQ.”)
I.T. Technician II Range 10, Step 1-19: $17.69 - $30.11(“The typical hiring salary is $17.69 - $21.76 - DOQ.”)
I.T. Technician III Range 13, Step 1-18: $20.48 - $33.85
(“The typical hiring salary is $20.48 - $25.17 - DOQ.”) I.T. Technician IV Range 16, Step 1-18: $23.71 - $39.17(“The typical hiring salary is $23.71 - $29.15 - DOQ.”)Below is the job description for I.T. Technician IV
Provides advanced level technical support functions for all standard and specialized software applications and automated business systems; identifies and resolves problems to minimize customer down time, and assure the on-going functionality and availability of County technology systems including receiving and routing calls through the main switchboard. Includes the installation and configuration of hardware and software; troubleshoots PC and network hardware and software problems; serves as a consultant to network customers designing unique business solutions to systems with a diverse architecture; provides administrative support for a LAN/WAN network; coordinates the installation of all necessary cabling and equipment for the provision of data communication support to customers including network servers, networked PC’s and setup of Internet services; diagnoses and troubleshoots PC, server and network equipment problems; coordinates with vendors providing PC/network services. This is the highest level of the IT Technician Series which requires an advanced level of experience and knowledge.
REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority.
SUPERVISION EXERCISED As assigned, may exercise technical, functional, or direct supervision of subordinates.
Essential Job Functions
- Answers the County’s main switchboard, routing and referring calls.
- Responds to inquiries and requests for Information Technology services; interviews user to collect information about technology problems, automated business systems, and software issues; leads user through diagnostic procedures to determine source of error; defines problems, identifies and isolates errors, and implements technical solutions to solve problems.
- Takes a lead position on larger projects and more complicated tasks.
- Provides hardware and software support of PC's and network/telecommunications system infrastructure equipment.
- Provides administration of a multiple server network;
- Plans and implements network security and data administration.
- Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment.
- Responds to calls from users.
- Researches, evaluates and tests new technologies for existing and proposed network systems.
- Troubleshoots problems related to any aspect of network systems and PC's.
- Diagnoses, tracks resolves, and documents problems.
- Identifies system problems and recommends possible solutions.
- Corrects and tests software and hardware problems.
- Identifies and resolves hardware, software, and networking problems related to end-user computing; may maintain and repair data communication lines, routers, and software; schedules and coordinates preventative maintenance on computer and peripheral equipment. Installs, configures and tests new and updated releases of end-user software systems and computing equipment.
- Configures network interface cards, protocols, cabling, routers, switches and hubs.
- Provides technical specifications for new projects.
- Performs diagnostics on suspected faulty components.
- Writes general work plans and status reports for projects and presents plans to management.
- Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards.
- Trains and cross-trains fellow employees on system operations and usage.
- Performs password and other various levels of security support on systems.
- Analyzes statistics and writes reports on system events and performance.
- Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment.
- May include duties assigned to the IT Technical I, II, and III classifications.
- Ensures the IT department mission, philosophy, and Mohave County’s mission, core values, programs, products, and services are consistently adhered to and presented in a strong, positive manner.
- Communicates and acts in a professional manner with the public, co-workers, and work contacts.
SECONDARY JOB FUNCTIONS - Performs related work as required.
- Performs special assignments as requested.
- Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures.
Minimum Qualifications
- Associate’s Degree in Computer Science, Information Systems, Computer Engineering, or related discipline.
- Five (5) years consecutive computer operations, which includes configuration, maintenance of microcomputers, related peripheral network.
- Five (5) year experience in training, troubleshooting, and providing technical support to systems users.
- OR any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities will be considered in meeting the minimum qualifications.
SPECIAL JOB REQUIREMENT - Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position.
- Provide acceptable driving history at no cost to the County.
Knowledge, Skills & Abilities
Knowledge of:- Personal computers and software application packages and development products.
- A wide variety of hardware and software, cabling, power requirements, and ancillary equipment related to network operations.
- Data communications protocols and standards.
- Windows Desktop and Server Operating Systems.
- Router and TCP/IP configurations including but not limited to VLANS and routing protocols.
- Troubleshooting of personal computers and network/telecommunication architectures.
- Diagnose, document, and troubleshoot a wide variety of technical problems.
- Personal computer components, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Installing and configuring wireless networking equipment.
- Mohave County Personnel Policies and Procedures, and Department Regulations.
Skill in:- Working in a technical environment with interlinked and changing priorities.
- Diagnosing, analyzing, and resolving technical problems in a network environment.
- Responding professionally, effectively, and efficiently to customer service requests.
- Establishing and maintaining effective positive working relationships with co-workers and customers.
- Communicating verbally and in writing.
- Equipment selection for determining which tools and equipment are best suited for each job.
- Troubleshooting to determine the causes of operating errors and resolving causes.
- Complex problem solving for identifying complex problems and reviewing related information to implement solutions.
Ability to:- Communicate technical ideas clearly and effectively both orally and in writing.
- Train and provide support to computer users.
- Perform personal computer system troubleshooting on both software and hardware problems.
- Implement or coordinate equipment repairs and solve software problems.
- Monitor and maintain network operations.
- Assist users in solving systems problems.
- Establish and maintain effective business relationships.
- Read and interpret technical manuals used in the assembly, installation, repair, and operation of data networking equipment.
- Maintain records and write reports.
- Perform the essential functions of the job specifications with or without a reasonable accommodation.
- Comply with Mohave County Personnel Policies and Procedures, and Department Regulations.
