Description SHRA is seeking an exceptional, team-oriented candidate for our Systems and Cloud Engineer role. The Systems and Cloud Engineer works as part of a team to provide robust, reliable, and secure: LAN/WAN and cloud infrastructure for the Agency. SHRA employees have the opportunity to perform meaningful and impactful work for an agency dedicated to providing affordable housing in the most impacted region of the nation.
Education & Experience Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Agency. A typical way to obtain the knowledge and abilities would be:
Experience: Minimum of 7 years of IT work experience designing, installing, and maintaining complex IT systems. Education : Bachelor's Degree from an accredited four-year college or university with a major in network engineering, management information systems, computer science, or a closely related field.
Required skills:
- Systems Administration of physical and virtual server environments
- Working Knowledge of Cloud Services: Office365, Azure, and AWS
- Strong understanding of Azure AD, DNS, Windows Servers, Firewalls, Switching, VPN
- Expertise in Microsoft server and desktop operating systems including Windows Server 2016/2019, Windows 10 and 11
- Working knowledge of business backup and disaster recovery solutions
- Excellent written and verbal communication skills
- IT project management experience
- Self-starter and takes initiative in completing tasks and projects
- Ability to project a professional, friendly image over the phone and in person.
- Ability to analyze and solve problems quickly and completely
Preferred skills:
Proficiency in Microsoft PowerShell
Proofpoint email security or other cloud-based email security platforms
Experience managing firewalls with SSL decryption.
Network switch, router, and firewall management experience
IT Industry certifications or IT-related education
Experience managing firewalls with deep packet inspection
Experience with SSL VPN connectivity over Direct Internet Access
Ability to:
Perform duties independently under general, minimal supervision
Manage time and set priorities amidst multiple tasks and deadlines.
Manage complex projects and coordinate multiple tasks
Maintain confidentiality and discretion.
Establish and maintain effective working relationships with internal and external clients.
Other Requirements : May be required to take and successfully pass a pre-employment physical examination. Job Duties & Responsibilities Note: The following duties are typical of those performed by incumbents in this class. Other related duties may be performed. Not all duties listed are necessarily performed by each individual. Placement at the IT Network Engineer level requires demonstrated experience and competency in performing a majority of the duties listed here .
Complex Problem Resolution
Troubleshoot and resolve system hardware, software, and network issues
Monitor industry trends and developments for possible agency application
Assume responsibility for security issues: physical, network, virus, and data center
Coordinate Internet/Intranet access and ISP vendor problem resolution
Document and communicate problem resolutions to other IT staff
Technology and Architecture Planning
Design and implementation of on-premises, hosted, and cloud solutions Provide and maintain network architecture documentation and charts
Design and build networks that allow the organization to grow
Assist with long-term technology planning
Maintain and implement cloud technology
Design, recommend and implement network upgrades
Perform capacity planning and monitoring of network, cloud, and server resources
Operations
Oversee day-to-day operations of network, cloud, and server system
Conduct annual contract review and approval
ReviewandapprovehardwareandsoftwarerequisitionsforITandotherdepartments Obtain and review vendor certifications for network software and hardware
Consult with other departments on technology issues, questions, needs
Ensure interoperability of network, server, and cloud solutions
Coordinate with other unit leads to make sure that technologies are compatible Coordinate remote access services and connectivity with other agencies
System Administration
Microsoft 365, Azure, and AWS storage administration
Install operating system patches and updates
Provide hardware support and installation
Ensure system back up procedures are functional and followed
Manage and maintain data center security, virtualization, and storage platforms
Maintain network switching platform
Update and manage the agency firewalls
Project Management:
Lead, plan, implement and measure the success of a variety of projects
Develop project plans, assemble teams, make, and monitor project assignments
Use project management tools to schedule tasks and resources
Procure software, hardware, and services required for project implementation Consult with clients on projects and recommend solutions
Modify project as necessary for success
Report on the status of the project to the IT Program Manager
Coordination and Administration Functions:
Assist in coordinating activities on high-level projects or tasks with staff, vendors, and Agency departments
Provide business analysis and feasibility studies and recommend solutions
Provide guidance to other IT staff on technical projects
Monitor quality control procedures
Recommend changes in work processes
Perform project management duties as assigned
Assist in coordinating customer service functions
Closing Date/Time:
