Position/Program Information
CHILD SUPPORT SERVICES DEPARTMENT EXAM NUMBER: N1869A
TYPE OF RECRUITMENT: Open Competitive Job Opportunity
WHEN TO APPLY: APPLICATIONS WILL BE ACCEPTED BEGINNING TUESDAY, APRIL 30, 2024, AT 8:00 A.M. (PT). NOTE: FILING WILL BE SUSPENDED ON TUESDAY, MAY 07, 2024, AT 5:00 P.M. (PT). ALL APPLICATIONS MUST BE RECEIVED BEFORE 5:00 P.M. (PT) ON TUESDAY, MAY 7, 2024. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED FOR THIS EXAMINATION. DEFINITION: Supervises training staff engaged in planning, developing, and implementing training and staff development programs and related activities for a County department.
CLASSIFICATION STANDARDS: Positions allocable to this class are distinguished from the Staff Development Specialist class by their responsibility for the supervision of subordinate staff development specialists and training support staff in the development and presentation of training and orientation programs in the areas of personnel, management, supervisory, clerical, customer service, automated systems, and other departmental programs for all staff of a County department. Positions may receive general supervision from a Personnel Officer or a departmental administrative manager. Incumbents in these positions are required to demonstrate the following: effective supervision techniques and practices to plan, assign, and evaluate the work of training and clerical support subordinates; knowledge of the principles, practices, methods, and techniques of training development, including training needs assessment, lesson planning, and the development of evaluation tools; knowledge of the functions and services of the department; and the ability to establish and maintain effective working relationships with county departmental managers, supervisors, staff, trainees, and outside vendors.
BENEFITS: Non-Represented Employees: Cafeteria Benefit Plan, Contributory Defined Benefit Retirement Plan, Matched 401(k) Savings and Deferred Compensation & Thrift Plans (as declared by the Board of Supervisors), 13 Paid Holidays, 10 paid leave days and option to buy one to 20 more days, Flexible Work Schedules.
Click here to see a list of employee benefits.
Essential Job Functions
Plans, assigns, supervises and evaluates the work of training staff and support clerical staff.
Supervises and participates in the research, analysis, and recommendation to management concerning the need for new training and staff development programs and for revisions in existing programs to increase their effectiveness.
Consults with management and supervisory staff regarding training problems and content and requests for special training programs.
Supervises and participates in the planning, development, implementation and presentation of training and staff development programs and coordinates programs with other departmental units.
Performs research and develops special training content materials for the use of training staff.
Supervises and participates in the preparation of training aids, manuals, and departmental bulletins related to training and staff development.
Supervises and participates in the development of evaluation studies and measurement tools for assessing the effectiveness of training and staff development programs and for improving their quality.
Supervises and participates in identifying, evaluating, and recommending vendors for training and staff development services; coordinates and monitors vendor service delivery to assure performance is in compliance with contract provisions.
Prepares training and staff development operations budgets and supervises the preparation of required reports, correspondence, and statistical data.
Requirements
SELECTION REQUIREMENTS: OPTION I*: Three year's experience as a Staff Development Specialist or an equivalent position in a County department responsible for developing, implementing, and presenting training programs.
OPTION II**: A Bachelor's Degree in Organizational Development, Business Administration, Public Administration, Education, or a closely related field from an accredited college or university and five years of experience in a staff capacity* with responsibility for planning, developing, conducting, and evaluating staff development training programs and related activities.
One additional year of the required training experience may be accepted for each year of college up to a maximum of four years.
LICENSE: A valid California Class C Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS: 2 - Light. This class includes administrative and clerical positions requiring a light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
SPECIAL REQUIREMENT INFORMATION: *Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination
.** Staff capacity is defined as work performed to support administration by conducting research, analysis, and making recommendations to the administration for the solution of complex problems, such as the use of personnel, budget allocation and funds, workload and/or workload fluctuations, or programs and procedures for accomplishing work objectives.
In order to receive credit for the required degree/coursework, certification, and/or license, you must include a legible copy of official transcripts from the accredited institution which shows the area of specialization, and/or a legible copy of the official certificate and/or license at the time of filing or within seven (7) calendar days from the date of filing application (if applicable). Please submit documentation to anna_nersesiain@cssd.lacounty.gov and indicate your name, the exam name, and the exam number.
APPLICATIONS LACKING THE ABOVE REQUIRED DOCUMENTATION MAY BE REJECTED.Additional Information
EXAMINATION CONTENT: This examination will consist of TWO (2) parts:
Part I: A multiple choice and/or simulation assessment(s), weighted
60%, assessing:
- Management Potential
- Working to High Quality Standards
- Responsibility
- Achievement
- Willingness to Learn
- Accepting Others
- Showing Courtesy
- Working Relationships
- Analyzing Information
- Learning Quickly
- Compliance with Rules and Regulations
- Adapting to Change
- Controlling Emotions
- Working Energetically
- Deductive Reasoning
- Reading Comprehension
MULTIPLE CHOICE TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.Only those candidates who achieve a passing score of 70% or higher in Part I will advance to Part II.
Part II: A structured interview and presentation exercise, weighted
40%, assessing:
- Professional/Technical Knowledge of:
- Adult learning principles, training needs assessment, training development and planning, effective instructional techniques and delivery methods, and the training evaluation process
- Presentation Skill/Influencing
- Cultural Sensitivity
- Supervision
- Problem Solving/Decisiveness
- Oral Communication
Applicants must meet the requirements and achieve a passing score of 70% or higher on all weighted exam parts in order to be placed on the eligible list.OUR ASSESSMENT PROCESS: The acceptance of your application depends on whether you have clearly shown that you meet the
SELECTION REQUIREMENTS. Fillout the application/supplemental questionnaire accurately and completely to receive full credit for any relevant education and/or job experience you include. In the space provided on the application for education, include names and addresses of schools attended, dates attended, degree(s) received, and degree major. For each job held, give the name and address of your employer, your job/position title, start and end dates, the number of hours worked per week, and a detailed description of work and duties performed. If the application is incomplete, the application will be
REJECTED.Candidates must meet the requirements and achieve a passing score of 70% or higher on the examination in order to be placed on the eligible list.
Passing this examination and being added to the Eligible List does not guarantee an offer of employment. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred.
TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you prepare for the test, we advise you to review all related materials that you deem necessary.
- Online practice tests are available at https:// www.shldirect.com/en-us/practice-tests.
- Additional interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.
ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the examination will be placed on the eligible list in the order of their scored group for a period of six (6) months following the date of promulgation.
NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY SIX (6) MONTHS.SPECIAL INFORMATION: FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s).
If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Employees and contractors that have access to IRS Federal Tax Information (FTI) are subject to routine background investigations, including Live Scans, FBI fingerprinting, and check of local law enforcement agencies. APPLICATION AND FILING INFORMATION: Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted.
Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website.
Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add the below email addresses to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
Jillian_Maldonado@cssd.lacounty.gov
Anna_Nersesian@cssd.lacounty.gov
Stephanie_Linares@cssd.lacounty.gov
cssd-exams@cssd.lacounty.gov
awong@hr.lacounty.gov
jbento@hr.lacounty.gov
CSears@hr.lacounty.gov
noreply@governmentjobs.com
info@governmentjobs.com
noreply@proctoru.com
talentcentral@shl.com
donot-reply@amcatmail.com
Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.
It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or re-scheduling of a test component.
Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
VETERAN'S CREDIT: Applicants must attach a copy of DD214 (Certificate of Discharge or Separation from Active Duty}, or other official documents issued by the branch of service at the time of filing. If you are unable to attach the required document, you must email your document(s) to anna_nersesian@cssd.lacounty.gov . Please be sure to include the name and examination title and number on documentation.
SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING OF USER ID AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov. You will be required to complete the Request for Reasonable Accommodation form (Download PDF reader) as well as provide supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.
IMPORTANT NOTES: - Please note that ALL information supplied by applicants and included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made.
- Applications may be rejected at any stage of the examination and selection process.
- Falsification of any information may result in disqualification or rescission of appointment.
- Utilizing verbiage from Class Specifications and Minimum Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified.
Comments such as "See Resume" or "See Application" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as Incomplete.
VACANCY INFORMATION: The list of successful candidates created from this exam will be used to fill vacancies throughout the Child Support Services Department as they occur.
AVAILABLE SHIFT: Any
SPECIAL INFORMATION: OUR BELIEF: The Los Angeles County Child Support Services Department (CSSD) believes in the dignity and intrinsic value of human beings. We welcome, affirm, and support families and employees of all races, ethnicities, abilities, sexual orientations, gender identities and expressions, citizenship and immigration statuses, religions, experiences, socio-economic back grounds, and other categories people use to define themselves. We strive to create safe and inclusive environments that celebrate diversity, embrace cultural sensitivity, foster positive relationships, and center equity in practice and policy. CSSD believes that equity is essential to administering a child support program that ensures quality services, embracing a vision of all parents engaged in supporting their children.
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or federal law.
All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.
ANTI-RACISM, DIVERSITY, AND INCLUSION_(ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
THE GOVERNMENT ALLIANCE ON RACE AND EQUITY_{GARE): Demonstrated sensitivity to and understanding of the diverse socioeconomic, racial/ethnic, Sexual Orientation and Gender Identity and Expression (SOGIE}, and cultural backgrounds of employees and internal/external customers.
IRS PUBLICATION 1075: Employees and Contractors that have access to IRS Federal Tax Information
(FTI) are subject to routine background investigations, including Live Scans, FBI Fingerprinting, and check of local law enforcement agencies.
DEPARTMENT CONTACT:
Anna Nersesian
anna_nersesian@cssd.lacounty.gov
Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov
CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922
TELETYPE PHONE: (800) 325-0778
For detailed information, please click
hereClosing Date/Time: 5/7/2024 5:00 PM Pacific
