State of Missouri
St. Louis, Missouri, United States
The Missouri Lottery Commission is seeking an individual who will be responsible for management of regional Lottery front office operations to include interaction with retailers and the public. This position will manage, plan, assign, delegate and coordinate activities of customer service representatives and the warehouse manager. In addition, this individual will assist with ticket sales, redemptions, validations, prize payments, customer service issues, and provide training on Lottery procedures, policies, products, and operations of all office equipment. Responsible for assisting staff in check writing, ticket orders, prize receipts, reconciliation of daily cash statements and cash drawer. Ability to supervise, train, motivate, and evaluate staff and plan and organize their work. This position is responsible for establishing a role as an expert regarding Lottery issues when responding to inquiries, research trends, practices and innovations and technological advances to improve customer service across the entire organization. Must have the ability to communicate effectively and establish and maintain effective working relationships with Lottery management, staff, and the general public. Provide sales team support including winner banners and meeting support. Will serve on various committees and teams to provide the customer perspective and grow knowledge base. Participate in monthly meetings with internal customers to share information. The hours for this position are from 8:00 to 5:00. A Bachelor's degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: Accounting, Public or Business Administration, or a closely related field. OR Four or more years of clerical experience in accounting or bookkeeping, or closely related areas, including two or more years in a supervisory or semi-technical capacity; and possession of a high school diploma or proof of high school equivalency. Comprehensive State of Missouri benefit package: http://oa.mo.gov/personnel/state-employees/employee-benefits This is a fast-paced position in our highest volume office. Not only do you get to work with a great team, but you also get to work with winners!
May 04, 2024
Full Time
The Missouri Lottery Commission is seeking an individual who will be responsible for management of regional Lottery front office operations to include interaction with retailers and the public. This position will manage, plan, assign, delegate and coordinate activities of customer service representatives and the warehouse manager. In addition, this individual will assist with ticket sales, redemptions, validations, prize payments, customer service issues, and provide training on Lottery procedures, policies, products, and operations of all office equipment. Responsible for assisting staff in check writing, ticket orders, prize receipts, reconciliation of daily cash statements and cash drawer. Ability to supervise, train, motivate, and evaluate staff and plan and organize their work. This position is responsible for establishing a role as an expert regarding Lottery issues when responding to inquiries, research trends, practices and innovations and technological advances to improve customer service across the entire organization. Must have the ability to communicate effectively and establish and maintain effective working relationships with Lottery management, staff, and the general public. Provide sales team support including winner banners and meeting support. Will serve on various committees and teams to provide the customer perspective and grow knowledge base. Participate in monthly meetings with internal customers to share information. The hours for this position are from 8:00 to 5:00. A Bachelor's degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: Accounting, Public or Business Administration, or a closely related field. OR Four or more years of clerical experience in accounting or bookkeeping, or closely related areas, including two or more years in a supervisory or semi-technical capacity; and possession of a high school diploma or proof of high school equivalency. Comprehensive State of Missouri benefit package: http://oa.mo.gov/personnel/state-employees/employee-benefits This is a fast-paced position in our highest volume office. Not only do you get to work with a great team, but you also get to work with winners!
City of Portland, Oregon
Portland, Oregon, United States
The Position The Office of Management & Finance is hiring for two (2) 311 Customer Service Representative I positions. J ob Appointment: Regular, Full time. Work Schedule: Weekly schedule depends on operational needs. Evenings and/or weekends will be required. Work Location: Hybrid - Remote work is possible depending on schedule and operational needs. In-person work to be conducted at The Portland Building, 1120 SW 5th Avenue Portland OR 97204. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefit tab for an overview of benefit for this position Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees. Union Representation: This classification is represented by District Council of Trade Unions (DCTU). To view this labor agreement, please click here . External applicants start at the entry salary rate. If you are a current DCTU represented employee, see labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. Position Summary Would you like to help local community members access City of Portland and Multnomah County information, services, and programs? The Office of Management & Finance seeks multiple 311 Customer Service Representative I's to join the 311 Program team. This position provides high-quality local government customer service to community members, businesses, and visitors as a member of the 311 Program’s Customer Service Team. These positions report to the 311 Customer Service Supervisor and works as part of a team alongside other customer service staff. The 311 Program currently operates seven days a week, from 7 a.m. to 8 p.m. Applicants should expect to work evening and/or weekend hours upon hire. The 311 Program is a recently established and rapidly evolving program with service offerings expanding to meet the needs of our community. 311 Customer Service Representatives respond to a wide variety of community inquiries about City of Portland and Multnomah County programs and services over the phone, online, via email, and in-person at City buildings. When contacted by a community member or visitor, they assess the customer’s needs and may provide information, intake a request or report, or refer the customer to appropriate government or community resources. To support this work, they also maintain and update an extensive database of service information, local government programs and social service resources. The work of this position requires substantial multi-tasking, problem solving, and the ability to adjust to rapidly changing information. This position is expected to perform the full range of assignments independently within established parameters, requiring application of established rules, regulations, policies, and procedures. Successful candidates should enjoy learning about new topics and feel comfortable applying new skills on the job. They must also be able to work in an environment where community members might be upset about a broader City or County policy, meaning we cannot provide an immediate resolution to their concern. 311 Customer Service Representatives are expected to support community members who are multi-lingual and multi-cultural. Although not required, the City of Portland encourages candidates that can speak more than one language to include that information in their resume. Bilingual candidates are particularly encouraged to apply and may be eligible for a language pay differential. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. View Recording: https://us06web.zoom.us/rec/share/enr59ZNc4YcmkW7RT7l3ZxYDomaAcyV1GRBFQ6pu9ED0W543CTUau0Lz79YV8PZl.tB-h3KyqRtg-D8oY Passcode: DH29C!bR Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources Jaclyn.Snyder@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Experience providing effective and efficient customer service. Experience using tact and diplomacy while handling sensitive situations and individuals who may be upset. Ability to effectively research customer inquiries, using resources like databases and the internet, and then effectively communicate appropriate responses. Ability to multi-task in a fast-paced team environment. Applicants must also be able to: Provide periodic evening and weekend support at City facilities and in the community, as needed. The Recruitment Process STEP 1: Apply online between April 29 , 2024 - May 13, 2024 Required Application Materials: Resume Cover Letter Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your cover letter. Do not attach materials not requested. All completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 13, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of May 20, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): June Hiring bureau will review and select candidates to interview. Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: July Step 6: Start Date: August A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Short- and Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 5/13/2024 11:59 PM Pacific
Apr 30, 2024
Full Time
The Position The Office of Management & Finance is hiring for two (2) 311 Customer Service Representative I positions. J ob Appointment: Regular, Full time. Work Schedule: Weekly schedule depends on operational needs. Evenings and/or weekends will be required. Work Location: Hybrid - Remote work is possible depending on schedule and operational needs. In-person work to be conducted at The Portland Building, 1120 SW 5th Avenue Portland OR 97204. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefit tab for an overview of benefit for this position Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees. Union Representation: This classification is represented by District Council of Trade Unions (DCTU). To view this labor agreement, please click here . External applicants start at the entry salary rate. If you are a current DCTU represented employee, see labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. Position Summary Would you like to help local community members access City of Portland and Multnomah County information, services, and programs? The Office of Management & Finance seeks multiple 311 Customer Service Representative I's to join the 311 Program team. This position provides high-quality local government customer service to community members, businesses, and visitors as a member of the 311 Program’s Customer Service Team. These positions report to the 311 Customer Service Supervisor and works as part of a team alongside other customer service staff. The 311 Program currently operates seven days a week, from 7 a.m. to 8 p.m. Applicants should expect to work evening and/or weekend hours upon hire. The 311 Program is a recently established and rapidly evolving program with service offerings expanding to meet the needs of our community. 311 Customer Service Representatives respond to a wide variety of community inquiries about City of Portland and Multnomah County programs and services over the phone, online, via email, and in-person at City buildings. When contacted by a community member or visitor, they assess the customer’s needs and may provide information, intake a request or report, or refer the customer to appropriate government or community resources. To support this work, they also maintain and update an extensive database of service information, local government programs and social service resources. The work of this position requires substantial multi-tasking, problem solving, and the ability to adjust to rapidly changing information. This position is expected to perform the full range of assignments independently within established parameters, requiring application of established rules, regulations, policies, and procedures. Successful candidates should enjoy learning about new topics and feel comfortable applying new skills on the job. They must also be able to work in an environment where community members might be upset about a broader City or County policy, meaning we cannot provide an immediate resolution to their concern. 311 Customer Service Representatives are expected to support community members who are multi-lingual and multi-cultural. Although not required, the City of Portland encourages candidates that can speak more than one language to include that information in their resume. Bilingual candidates are particularly encouraged to apply and may be eligible for a language pay differential. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. View Recording: https://us06web.zoom.us/rec/share/enr59ZNc4YcmkW7RT7l3ZxYDomaAcyV1GRBFQ6pu9ED0W543CTUau0Lz79YV8PZl.tB-h3KyqRtg-D8oY Passcode: DH29C!bR Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources Jaclyn.Snyder@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Experience providing effective and efficient customer service. Experience using tact and diplomacy while handling sensitive situations and individuals who may be upset. Ability to effectively research customer inquiries, using resources like databases and the internet, and then effectively communicate appropriate responses. Ability to multi-task in a fast-paced team environment. Applicants must also be able to: Provide periodic evening and weekend support at City facilities and in the community, as needed. The Recruitment Process STEP 1: Apply online between April 29 , 2024 - May 13, 2024 Required Application Materials: Resume Cover Letter Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your cover letter. Do not attach materials not requested. All completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 13, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of May 20, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): June Hiring bureau will review and select candidates to interview. Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: July Step 6: Start Date: August A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Short- and Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 5/13/2024 11:59 PM Pacific
TEXAS PARKS AND WILDLIFE
Canyon, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Zach McMeans, (806) 476-9722 PHYSICAL WORK ADDRESS: Palo Duro Canyon State Park, 11450 Park Rd 5, Canyon, TX 79015 GENERAL DESCRIPTION: Under the direction of the Headquarters Office Manager, this position performs entry-level to routine customer service work Including daily office operations at Palo Duro Canyon State Park. Provides customer service, performs revenue collection, accounting, permit sales and automated camper registration. Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence and filing. Interprets policies and provides information to park visitors and general public. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists Headquarters Office Manager with maintaining inventory of resale items and office supplies, brochures and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: One year experience in general clerical duties, cash handling or customer service. Licensure: Applicant must possess a valid State driver's license. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of administrative and clerical procedures; Knowledge of general office procedures; Knowledge of basic mathematics; Skill in MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to prepare and maintain records, files and reports; Ability to transfer merchandise/stock; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under stressful conditions; Ability to use automated camper registration systems; Ability to maintain flexibility and work with frequent interruptions and multiple and changing priorities; Ability to make sound judgment decisions based upon data available and in short time frames; Ability to communicate and interact effectively with members of the public and to respond to public inquires in a timely manner; Ability to perform manual labor including, lifting supplies and materials up to 30 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: May 15, 2024, 11:59:00 PM
Apr 25, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Zach McMeans, (806) 476-9722 PHYSICAL WORK ADDRESS: Palo Duro Canyon State Park, 11450 Park Rd 5, Canyon, TX 79015 GENERAL DESCRIPTION: Under the direction of the Headquarters Office Manager, this position performs entry-level to routine customer service work Including daily office operations at Palo Duro Canyon State Park. Provides customer service, performs revenue collection, accounting, permit sales and automated camper registration. Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence and filing. Interprets policies and provides information to park visitors and general public. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists Headquarters Office Manager with maintaining inventory of resale items and office supplies, brochures and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from High School or GED. Experience: One year experience in general clerical duties, cash handling or customer service. Licensure: Applicant must possess a valid State driver's license. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of administrative and clerical procedures; Knowledge of general office procedures; Knowledge of basic mathematics; Skill in MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to prepare and maintain records, files and reports; Ability to transfer merchandise/stock; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under stressful conditions; Ability to use automated camper registration systems; Ability to maintain flexibility and work with frequent interruptions and multiple and changing priorities; Ability to make sound judgment decisions based upon data available and in short time frames; Ability to communicate and interact effectively with members of the public and to respond to public inquires in a timely manner; Ability to perform manual labor including, lifting supplies and materials up to 30 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS Closing Date: May 15, 2024, 11:59:00 PM
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator II Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, March 13, 2024 at 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under general direction of the Manager of Customer Service, with lead direction from the Business Services Analyst, the Customer Service Coordinator (CSC) works in the Customer Service Center as part of a team that is the face of Facilities Management to the campus. The CSC works independently, to handle multiple customer service priorities and projects while independently applying a variety of policies and procedures. The CSC makes independent decisions on day-today operations and interacts at the highest levels within and outside the university, often in sensitive interpersonal situations, using discretion and judgement. The CSC has full accountability for evaluating Customer Service Center requests to determine the appropriate course of action; reviewing craft timesheets and completed work orders for accuracy and completeness, preparing department chargeback work orders for billing, and assisting with billing reports. The CSC will independently oversee the distribution and receipt of keys and electronic access devices to members of the campus community; assist in maintaining the integrity of the University electronic access system for entrances and exits to buildings and grounds while providing lead guidance to an ASC I in the same duties. In addition to Customer Service duties, the CSC will also provide a variety of administrative support coordination to the Department of Facilities Management as a whole, both as primary and as back up. They will oversee specialized projects from the planning, initiating, executing, and coordinating as well as implementing and evaluating results. Tasks include but are not limited to: correspondence and tracking of elevator permits; entering AiM external charges; updating project tracking spreadsheets, analyzing signage requests and coordinating and communicating with various external departments for final review and approval submitted to the Minor Design Change (MDCC) committee; create requisitions, manage and revise purchase orders, evaluate invoices for completion, route for signatures and submit for payment; process travel claims; plan and coordinate large events; setup meetings, manage calendars of other staff and coordinate other minor administrative tasks as needed. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,865 per month to $4,384 per month; commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range : $3,865 - $6,336 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00a.m. - 5:00p.m. May be eligible for a partial telework schedule, upon management approval, following a training period. Department Information Facilities Management is the steward for the University buildings, physical infrastructure, grounds, and landscape. We perform maintenance and renovation of facilities; plan and manage new construction; support University initiatives though our commitment to building a welcoming campus which covers over 50 buildings on 616 acres; and by creating a dynamic physical environment for students, faculty, staff, and the community. Facilities Management is divided into six departments: Planning, Design and Construction Administrative Services Grounds and Custodian Operations Facility and Central Plant Operations Space Management Sac State Sustainability https://www.csus.edu/administration-business-affairs/facilities-management/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skills in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Experience Experience providing clerical and administrative support functions in an office environment. Experience using and operating standard office equipment such as computer, copier, fax and scanner. Experience providing customer service using tact and diplomacy to various constituents. Knowledge, Skills, Abilities Expertise in using office software packages, technology, and systems (e.g. Microsoft Outlook, Word, Excel, Access and PowerPoint). Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations Knowledge of record-keeping, office electronic filing systems and procedures. Exceptional communication skills, both verbally and in writing. Ability to be self-motivated and work independently as well as part of a team. Outstanding organizational and time management skills. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Effective problem-solving skills with the ability to develop practical and thorough solutions. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully complete a background check. Preferred Qualifications Experience in a facilities or equivalent environment. Experience using an enterprise resource planning system such as PeopleSoft. Experience working at an institution of higher education, such as the California State University system. Experience using a database system, preferably a maintenance management system. Knowledge of procurement, hospitality and travel processes. Knowledge of website update tools. Documents Needed to Apply Resume and cover letter. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the online application. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 28 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator II Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, March 13, 2024 at 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under general direction of the Manager of Customer Service, with lead direction from the Business Services Analyst, the Customer Service Coordinator (CSC) works in the Customer Service Center as part of a team that is the face of Facilities Management to the campus. The CSC works independently, to handle multiple customer service priorities and projects while independently applying a variety of policies and procedures. The CSC makes independent decisions on day-today operations and interacts at the highest levels within and outside the university, often in sensitive interpersonal situations, using discretion and judgement. The CSC has full accountability for evaluating Customer Service Center requests to determine the appropriate course of action; reviewing craft timesheets and completed work orders for accuracy and completeness, preparing department chargeback work orders for billing, and assisting with billing reports. The CSC will independently oversee the distribution and receipt of keys and electronic access devices to members of the campus community; assist in maintaining the integrity of the University electronic access system for entrances and exits to buildings and grounds while providing lead guidance to an ASC I in the same duties. In addition to Customer Service duties, the CSC will also provide a variety of administrative support coordination to the Department of Facilities Management as a whole, both as primary and as back up. They will oversee specialized projects from the planning, initiating, executing, and coordinating as well as implementing and evaluating results. Tasks include but are not limited to: correspondence and tracking of elevator permits; entering AiM external charges; updating project tracking spreadsheets, analyzing signage requests and coordinating and communicating with various external departments for final review and approval submitted to the Minor Design Change (MDCC) committee; create requisitions, manage and revise purchase orders, evaluate invoices for completion, route for signatures and submit for payment; process travel claims; plan and coordinate large events; setup meetings, manage calendars of other staff and coordinate other minor administrative tasks as needed. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,865 per month to $4,384 per month; commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range : $3,865 - $6,336 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00a.m. - 5:00p.m. May be eligible for a partial telework schedule, upon management approval, following a training period. Department Information Facilities Management is the steward for the University buildings, physical infrastructure, grounds, and landscape. We perform maintenance and renovation of facilities; plan and manage new construction; support University initiatives though our commitment to building a welcoming campus which covers over 50 buildings on 616 acres; and by creating a dynamic physical environment for students, faculty, staff, and the community. Facilities Management is divided into six departments: Planning, Design and Construction Administrative Services Grounds and Custodian Operations Facility and Central Plant Operations Space Management Sac State Sustainability https://www.csus.edu/administration-business-affairs/facilities-management/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skills in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Experience Experience providing clerical and administrative support functions in an office environment. Experience using and operating standard office equipment such as computer, copier, fax and scanner. Experience providing customer service using tact and diplomacy to various constituents. Knowledge, Skills, Abilities Expertise in using office software packages, technology, and systems (e.g. Microsoft Outlook, Word, Excel, Access and PowerPoint). Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations Knowledge of record-keeping, office electronic filing systems and procedures. Exceptional communication skills, both verbally and in writing. Ability to be self-motivated and work independently as well as part of a team. Outstanding organizational and time management skills. Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist. Effective problem-solving skills with the ability to develop practical and thorough solutions. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to successfully complete a background check. Preferred Qualifications Experience in a facilities or equivalent environment. Experience using an enterprise resource planning system such as PeopleSoft. Experience working at an institution of higher education, such as the California State University system. Experience using a database system, preferably a maintenance management system. Knowledge of procurement, hospitality and travel processes. Knowledge of website update tools. Documents Needed to Apply Resume and cover letter. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the online application. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 28 2024 Pacific Standard Time Applications close: Closing Date/Time:
TEXAS PARKS AND WILDLIFE
Corpus Christi, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Michele Remmers, (361) 749-5246 PHYSICAL WORK ADDRESS: Mustang Island State Park, 9394 State Highway 361, Corpus Christi, TX 78418 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level customer service work to include assisting with the daily office operations and clerical duties for Mustang Island State Park. . Duties include processing correspondence, report preparation, and answering telephones. Performs revenue collection, license and permit sales, and automated visitor registration and reservations. Provides information to park visitors and general public. May serve as backup to custodial staff for the routine cleaning of Park Headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year experience in general clerical, cash handling, or customer service. Licensure : Must possess or be able to obtain, within 30 days of employment, a valid state driver's license. PREFERRED QUALIFICATIONS : Experience : Six months clerical experience (such as accounting, typing, filing, recordkeeping, and data entry); Six months experience in the use of personal computers to include word processing and working with spreadsheets; Six months experience in customer service; Six months experience working with the public; Six months experience handling cash. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making independent, sound, and timely decisions; Skill in managing several projects simultaneously; Skill in using standard office equipment; Ability to work under stressful conditions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to learn an on-line registration system; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation public park with overnight camping; Required to work 40 hours per week, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 27, 2024, 11:59:00 PM
May 07, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Michele Remmers, (361) 749-5246 PHYSICAL WORK ADDRESS: Mustang Island State Park, 9394 State Highway 361, Corpus Christi, TX 78418 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level customer service work to include assisting with the daily office operations and clerical duties for Mustang Island State Park. . Duties include processing correspondence, report preparation, and answering telephones. Performs revenue collection, license and permit sales, and automated visitor registration and reservations. Provides information to park visitors and general public. May serve as backup to custodial staff for the routine cleaning of Park Headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year experience in general clerical, cash handling, or customer service. Licensure : Must possess or be able to obtain, within 30 days of employment, a valid state driver's license. PREFERRED QUALIFICATIONS : Experience : Six months clerical experience (such as accounting, typing, filing, recordkeeping, and data entry); Six months experience in the use of personal computers to include word processing and working with spreadsheets; Six months experience in customer service; Six months experience working with the public; Six months experience handling cash. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making independent, sound, and timely decisions; Skill in managing several projects simultaneously; Skill in using standard office equipment; Ability to work under stressful conditions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to learn an on-line registration system; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation public park with overnight camping; Required to work 40 hours per week, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 27, 2024, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Stonewall, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Melissa Kneese, (830) 644-2252 x228 PHYSICAL WORK ADDRESS: Lyndon B. Johnson State Park & Historic Site, 199 State Park Road 52, Stonewall, TX 78671 GENERAL DESCRIPTION : Under the direction of the Park Store Manager, this position performs entry-level to routine customer service work and is responsible for providing support for the park Visitor Center Complex, Park Store, Park Office, and Aquatic Complex. Performs routine clerical work; maintains files; assists with inventory control; merchandising and sales in park store and at Aquatic Complex. Responsible for providing customer service and information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated registration system, accounting for daily revenue and ancillary product sales; preparation of reports, and processing of correspondence; and general cleaning of workstations. Operates credit card machine, registration computer system, and general office equipment. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures. NOTE : Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : Three years' experience in general clerical, cash handling or customer service. Licensure : Applicant must possess or be able to obtain, within 30 days of employment, a valid state driver's license. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under stress during peak workload periods; Ability to use reservations/registration and Internet; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work 10 to 40 hours per week, includes various schedules, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturday and Sunday and holidays; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Hours may be reduced or extended as needed; Required to adjust to changing work schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 14, 2024, 11:59:00 PM
Apr 17, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Melissa Kneese, (830) 644-2252 x228 PHYSICAL WORK ADDRESS: Lyndon B. Johnson State Park & Historic Site, 199 State Park Road 52, Stonewall, TX 78671 GENERAL DESCRIPTION : Under the direction of the Park Store Manager, this position performs entry-level to routine customer service work and is responsible for providing support for the park Visitor Center Complex, Park Store, Park Office, and Aquatic Complex. Performs routine clerical work; maintains files; assists with inventory control; merchandising and sales in park store and at Aquatic Complex. Responsible for providing customer service and information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated registration system, accounting for daily revenue and ancillary product sales; preparation of reports, and processing of correspondence; and general cleaning of workstations. Operates credit card machine, registration computer system, and general office equipment. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures. NOTE : Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : Three years' experience in general clerical, cash handling or customer service. Licensure : Applicant must possess or be able to obtain, within 30 days of employment, a valid state driver's license. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in using standard office equipment; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to work under stress during peak workload periods; Ability to use reservations/registration and Internet; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work 10 to 40 hours per week, includes various schedules, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturday and Sunday and holidays; This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates; Hours may be reduced or extended as needed; Required to adjust to changing work schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Required to travel 5% with possible overnight stays; May be required to operate a State vehicle; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 14, 2024, 11:59:00 PM
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Sr. Director, this position serves as the Customer Service Specialist Tier 2 point of contact. The position will receive inbound escalation from Tier 1 support staff, students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. The incumbent answers incoming calls for Technical Service, provides prompt and accurate technical assistance troubleshooting and resolving problems and/or issues. Key Responsibilities Provide customer login support information to SJSU students, faculty and staff Assist in monitoring data and appropriately troubleshooting customer service issues. Collaborate with the Service Desk team to route issues appropriately for fastest resolution. Schedule training rooms as needed and respond to customer questions regarding services. Provide assistance to ensure customers can access data regarding SJSU and solve minor processing issues. Analyze, resolve, and route helpdesk phone calls and emails. Provide general directory assistance, route calls and provide in-person assistance to customers. Determine appropriate category for resolution, log, route and track trouble tickets using iSupport system. Receive inbound telephone calls, chat messages, and emails on product questions. Provide technical Tier 2 troubleshooting, and problem resolution. Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication. Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction. Open trouble tickets using the trouble ticketing tool and document action steps and resolutions including follow-up. Serve as the customer advocate and interact with internal teams to solve issues. Escalate customer concerns as necessary to the appropriate manager, as required. Communicate and train Tier I support in processing and resolving reported problems. Knowledge, Skills & Abilities Ability to provide Tier II technical support Ability to apply consultative skills to assess user needs and provide appropriate support Working knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases Excellent customer service and public relations skills Ability to troubleshoot basic help desk inquiries Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions within a diverse multicultural environment Ability to apply campus information security policy and standards to develop specific security requirements Basic knowledge of data administration principles and techniques Ability to analyze data requirements and research data availability and access methods Ability to communicate in writing and speaking clearly to a diverse group of customers Proficiency using standard software packages: i.e., Word processing, Excel spreadsheet, Database management Basic knowledge in either of these technologies: network, WiFi, security, or cloud technologies Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation Ability to handle multiple work priorities and maintain confidentiality and appropriately handle sensitive communications with customers Ability to apply security models and frameworks to ensure appropriate security is maintained Technical knowledge and understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Input required qualifications Preferred Qualifications Experience providing technical support and customer service support Experience in a University or college environment Experience with electronic and networking (TCP/IP) Compensation Classification: Information Technology Consultant - Career CSU Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: November 16, 2022 through November 29, 2022 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Nov 16 2022 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the Sr. Director, this position serves as the Customer Service Specialist Tier 2 point of contact. The position will receive inbound escalation from Tier 1 support staff, students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. The incumbent answers incoming calls for Technical Service, provides prompt and accurate technical assistance troubleshooting and resolving problems and/or issues. Key Responsibilities Provide customer login support information to SJSU students, faculty and staff Assist in monitoring data and appropriately troubleshooting customer service issues. Collaborate with the Service Desk team to route issues appropriately for fastest resolution. Schedule training rooms as needed and respond to customer questions regarding services. Provide assistance to ensure customers can access data regarding SJSU and solve minor processing issues. Analyze, resolve, and route helpdesk phone calls and emails. Provide general directory assistance, route calls and provide in-person assistance to customers. Determine appropriate category for resolution, log, route and track trouble tickets using iSupport system. Receive inbound telephone calls, chat messages, and emails on product questions. Provide technical Tier 2 troubleshooting, and problem resolution. Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication. Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction. Open trouble tickets using the trouble ticketing tool and document action steps and resolutions including follow-up. Serve as the customer advocate and interact with internal teams to solve issues. Escalate customer concerns as necessary to the appropriate manager, as required. Communicate and train Tier I support in processing and resolving reported problems. Knowledge, Skills & Abilities Ability to provide Tier II technical support Ability to apply consultative skills to assess user needs and provide appropriate support Working knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases Excellent customer service and public relations skills Ability to troubleshoot basic help desk inquiries Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions within a diverse multicultural environment Ability to apply campus information security policy and standards to develop specific security requirements Basic knowledge of data administration principles and techniques Ability to analyze data requirements and research data availability and access methods Ability to communicate in writing and speaking clearly to a diverse group of customers Proficiency using standard software packages: i.e., Word processing, Excel spreadsheet, Database management Basic knowledge in either of these technologies: network, WiFi, security, or cloud technologies Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation Ability to handle multiple work priorities and maintain confidentiality and appropriately handle sensitive communications with customers Ability to apply security models and frameworks to ensure appropriate security is maintained Technical knowledge and understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Input required qualifications Preferred Qualifications Experience providing technical support and customer service support Experience in a University or college environment Experience with electronic and networking (TCP/IP) Compensation Classification: Information Technology Consultant - Career CSU Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: November 16, 2022 through November 29, 2022 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Nov 16 2022 Pacific Standard Time Applications close: Closing Date/Time:
TEXAS PARKS AND WILDLIFE
Spring Branch, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Kaesey Browne, (830) 438-2656 PHYSICAL WORK ADDRESS: Guadalupe River State Park, 3350 Park Rd 31 Spring Branch, TX 78070 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level to routine customer service work and is responsible for performing daily office operations for the park headquarters at Guadalupe River State Park. Issues permits and licenses; performs camper registration; collects and accounts for revenue. Provides customer service, interprets park fees and policies to park visitors and the general public. Performs clerical tasks; answers telephone; processes incoming and outgoing mail; data entry of reports correspondence and filing. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists the Office Manager with maintaining an accurate inventory of resale items and adequate supply of office supplies, brochures and visitor information packets. Performs general cleaning of park headquarters building. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year of experience in general clerical, cash handling or customer service. Licensure : Applicant must possess or be able to obtain, within 30 days of employment, a valid state driver's license. PREFERRED QUALIFICATIONS : Experience : Two years of experience in administrative support work. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making sound judgment decisions based upon data available and in short timeframes; Ability to accurately handle cash and account for revenue collected; Ability to utilize an automated camper registration; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work under stressful conditions; Ability to communicate and interact effectively with members of the public and to respond to public inquires in a timely manner; Ability to perform manual labor including, lifting supplies and materials up to 30 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to perform manual labor including, lifting supplies and materials up to 30 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 14, 2024, 11:59:00 PM
Apr 24, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Kaesey Browne, (830) 438-2656 PHYSICAL WORK ADDRESS: Guadalupe River State Park, 3350 Park Rd 31 Spring Branch, TX 78070 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level to routine customer service work and is responsible for performing daily office operations for the park headquarters at Guadalupe River State Park. Issues permits and licenses; performs camper registration; collects and accounts for revenue. Provides customer service, interprets park fees and policies to park visitors and the general public. Performs clerical tasks; answers telephone; processes incoming and outgoing mail; data entry of reports correspondence and filing. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists the Office Manager with maintaining an accurate inventory of resale items and adequate supply of office supplies, brochures and visitor information packets. Performs general cleaning of park headquarters building. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year of experience in general clerical, cash handling or customer service. Licensure : Applicant must possess or be able to obtain, within 30 days of employment, a valid state driver's license. PREFERRED QUALIFICATIONS : Experience : Two years of experience in administrative support work. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making sound judgment decisions based upon data available and in short timeframes; Ability to accurately handle cash and account for revenue collected; Ability to utilize an automated camper registration; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work under stressful conditions; Ability to communicate and interact effectively with members of the public and to respond to public inquires in a timely manner; Ability to perform manual labor including, lifting supplies and materials up to 30 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation park with overnight camping; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to perform manual labor including, lifting supplies and materials up to 30 lbs.; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 14, 2024, 11:59:00 PM
City of Glenwood Springs, CO
Glenwood Springs, Colorado, United States
POSITION SUMMARY: The Customer Service Representative performs a variety of general office and accounting duties in maintaining varied fiscal records and systems for the City, including processing payments and account inquiries, preparing monthly billing, providing front desk and telephone customer service, and providing transactional and historical records upon request. ESSENTIAL FUNCTIONS: Processes online, mail-in, phone, and in-person payments for utilities, licenses, taxes, and other fees.Answers questions regarding billing and utilities in a timely fashion while retaining a friendly and empathetic demeanor, may transfer outside calls to the appropriate department.Interacts regularly in a professional manner with internal and external customers from diverse backgrounds and with varying degrees of communication skills.Establishes and maintains effective, collaborative working relationships with City employees, supervisors and the general public. Processes, posts, and enters payment and refund information for residential and commercial accounts, maintains accurate records of all transactions.Provides information to title companies for closings and communicates with Electric and Water Department field technicians to verify meter reads.Prepares year-end schedules for auditors and provides other data, reports or information as requested, keeps complete records throughout the year in anticipation of audits and reviews.May train, orient or assist fellow employees as needed. OTHER DUTIES: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. CORE COMPETENCIES: Motivated self-starter with the ability to assess current work processes and suggest improvements where appropriate. Able to prioritize tasks in a busy office environment with interactions, distractions, and foot traffic. Demonstrates organizational skills with the ability to work efficiently to meet deadlines. Able to establish and maintain effective, collaborative working relationships with City employees, supervisors, and the general public. Able to follow oral and written instructions, and seek clarifying information when necessary for tasks that have critical impact or outcomes. Able to operate office equipment, including a ten-key, dual monitors, phone transfers, paper folding/stuffing equipment for large mailings. Willing to sit for long periods of time, perform repetitive tasks, and constantly remain alert. Demonstrates a growth mindset, critical thinking, and a willingness to constantly learn and grow. POSITION REPORTS TO: Utilities and Payroll Manager DIRECT REPORTS ASSIGNED: 0; non-supervisory position JOB LOCATION: City Hall,101 8 th St., Glenwood Springs, CO FLSA STATUS: Non-Exempt CATEGORY: Full time HOURS: 40 hours per week Miscellaneous Information Position is eligible for full-time benefits. Please see the attached benefits guide. Closing Date/Time: Open Until Filled
Apr 26, 2024
Full Time
POSITION SUMMARY: The Customer Service Representative performs a variety of general office and accounting duties in maintaining varied fiscal records and systems for the City, including processing payments and account inquiries, preparing monthly billing, providing front desk and telephone customer service, and providing transactional and historical records upon request. ESSENTIAL FUNCTIONS: Processes online, mail-in, phone, and in-person payments for utilities, licenses, taxes, and other fees.Answers questions regarding billing and utilities in a timely fashion while retaining a friendly and empathetic demeanor, may transfer outside calls to the appropriate department.Interacts regularly in a professional manner with internal and external customers from diverse backgrounds and with varying degrees of communication skills.Establishes and maintains effective, collaborative working relationships with City employees, supervisors and the general public. Processes, posts, and enters payment and refund information for residential and commercial accounts, maintains accurate records of all transactions.Provides information to title companies for closings and communicates with Electric and Water Department field technicians to verify meter reads.Prepares year-end schedules for auditors and provides other data, reports or information as requested, keeps complete records throughout the year in anticipation of audits and reviews.May train, orient or assist fellow employees as needed. OTHER DUTIES: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. CORE COMPETENCIES: Motivated self-starter with the ability to assess current work processes and suggest improvements where appropriate. Able to prioritize tasks in a busy office environment with interactions, distractions, and foot traffic. Demonstrates organizational skills with the ability to work efficiently to meet deadlines. Able to establish and maintain effective, collaborative working relationships with City employees, supervisors, and the general public. Able to follow oral and written instructions, and seek clarifying information when necessary for tasks that have critical impact or outcomes. Able to operate office equipment, including a ten-key, dual monitors, phone transfers, paper folding/stuffing equipment for large mailings. Willing to sit for long periods of time, perform repetitive tasks, and constantly remain alert. Demonstrates a growth mindset, critical thinking, and a willingness to constantly learn and grow. POSITION REPORTS TO: Utilities and Payroll Manager DIRECT REPORTS ASSIGNED: 0; non-supervisory position JOB LOCATION: City Hall,101 8 th St., Glenwood Springs, CO FLSA STATUS: Non-Exempt CATEGORY: Full time HOURS: 40 hours per week Miscellaneous Information Position is eligible for full-time benefits. Please see the attached benefits guide. Closing Date/Time: Open Until Filled
Cal State University (CSU) Fresno
5241 N Maple Ave, Fresno, CA 93740, USA
Customer Service Reprensentative (Administrative Support Assistant II) Compensation and Benefits Anticipated Hiring Salary Range: $3,505 - $3,680 per month Full CSU Classification Salary Range: $3,505 - $5,159 per month This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position. Multiple positions may be filled from this recruitment. Positions at Fresno State are to perform their work onsite. Some positions, depending upon University needs and operations, may be eligible for remote work, one day per week, pursuant to Fresno State's remote work guidelines and the CSU policy. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Under the direction of the Associate Director, the position provides a customer service support to the Financial Aid and Scholarships Office. The position will have direct contact with multi-ethnic campus population of students, staff, and faculty, as well as parents and members of the community. The individual in this position must possess general knowledge of policies, procedures, and regulations pertaining to federal, state, and institutional financial aid programs. Key Qualifications Excellent customer service skills as duties often involve front line contacts with a variety of campus and community individuals requiring active problem solving and creative solutions. Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies and apply independent judgment, discretion, and initiative to address problems and develop practical solutions. Perform standard arithmetic functions of a transactional nature, including tracking and comparing data. Demonstrated competence in effectively presenting standard information in writing. Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions. Interpersonal and communication skills, including ability to work effectively with people of diverse backgrounds. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience High School graduate or equivalent. Clerical experience in an office environment. Deadline & Application Instructions Applications received by May 17, 2024 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Advertised: May 01 2024 Pacific Daylight Time Applications close: May 17 2024 Pacific Daylight Time Closing Date/Time:
May 02, 2024
Customer Service Reprensentative (Administrative Support Assistant II) Compensation and Benefits Anticipated Hiring Salary Range: $3,505 - $3,680 per month Full CSU Classification Salary Range: $3,505 - $5,159 per month This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position. Multiple positions may be filled from this recruitment. Positions at Fresno State are to perform their work onsite. Some positions, depending upon University needs and operations, may be eligible for remote work, one day per week, pursuant to Fresno State's remote work guidelines and the CSU policy. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Under the direction of the Associate Director, the position provides a customer service support to the Financial Aid and Scholarships Office. The position will have direct contact with multi-ethnic campus population of students, staff, and faculty, as well as parents and members of the community. The individual in this position must possess general knowledge of policies, procedures, and regulations pertaining to federal, state, and institutional financial aid programs. Key Qualifications Excellent customer service skills as duties often involve front line contacts with a variety of campus and community individuals requiring active problem solving and creative solutions. Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies and apply independent judgment, discretion, and initiative to address problems and develop practical solutions. Perform standard arithmetic functions of a transactional nature, including tracking and comparing data. Demonstrated competence in effectively presenting standard information in writing. Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions. Interpersonal and communication skills, including ability to work effectively with people of diverse backgrounds. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience High School graduate or equivalent. Clerical experience in an office environment. Deadline & Application Instructions Applications received by May 17, 2024 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Advertised: May 01 2024 Pacific Daylight Time Applications close: May 17 2024 Pacific Daylight Time Closing Date/Time:
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: As a community owned, not for profit municipal electric utility, Silicon Valley Power (SVP) has provided dependable electric service for over 125 years. SVP is the only full service, vertically integrated publicly owned utility in Silicon Valley owning generation, transmission and distribution assets. As a Public Electric Utility, Santa Clara’s Silicon Valley Power is not driven by profits, as reflected in its significantly lower utility rates when compared to other private sector utilities. Silicon Valley Power is community and policy driven, which is reflected in the many green policies that it promotes, reduced rates and its strategic plan. Silicon Valley Power is one of few public electric utilities in California with an upward trajectory of growth. Today, SVP owns, operates and participates in more than 1,200 MW of electric generating resources and serves a peak load of approximately 700 MW. SVP's expansion plan will double our system capacity over the next ten years. This includes over 30 strategic initiatives in four distinct areas: Utility Performance Excellence, Customer Engagement and Satisfaction, Progress and Innovation Focus, and Community and Environmental Stewardship. High-profile customers include large corporations such as Intel, Applied Materials, Amazon Web Services (AWS), and NVIDIA. The Position: This is a professional position in the unclassified service, responsible for managing the one or more of the Engineering Divisions of the Electric Department relating to transmission planning, distribution engineering, capital improvement project delivery (design & construction), system expansion program, and environmental compliance. The position requires a demonstrated ability to work well with management, professional and administrative support employees in the Department and with customers, professionals, managers and all City Departments. *** The position may have the option to work from Northern California Power Agency’s Satellite Office in Citrus Heights in Sacramento County *** MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. Typical Duties Duties include but are not limited to the following: Under general direction: • Plan, develop, coordinate, perform, and direct the activities of the Engineering Division of the Electric Utility Department; • Provide management and supervision for all activities of Engineering in the planning, engineering and design of individual system extensions, revisions and improvements; • Provide recommendations on a broad spectrum of division-related issues; • Manage assigned staff, provide technical instructions and assistance as necessary; develop, perform and manage the implementation of utility plans based upon applicable State and Federal laws; • May be responsible for directing the activities of consultants and contractors; • Attend meetings and work with engineers, contractors, specialists and City staff to ensure that City guidelines are met in the determination of requirements of projects; • Represent the City at industry meetings, management groups, professional organizations, and other meetings; • Make periodic and special reports, which describe the current Engineering Division activities and conduct special studies and prepare reports, including findings and recommendations, as required; • Direct or conduct studies and analysis related to the reliability of the electric system to ensure compliance with appropriate Federal Energy Regulatory Commission/North American Electric Reliability Corporation (FERC/NERC) and industry reliability standards; • Prepare or direct the preparation of purchase specifications required to implement Electric Utility Department purchases in connection with system expansion and improvements; • Conduct review and analysis of new equipment, methods and materials pertinent to the design, construction, operation and maintenance of the electric system, and make recommendations to appropriate Managers; • Confer with and assist the Director of Electric Utility in the development of long-range plans, goals and objectives, and budgets; • Manage, schedule and evaluate the work of Engineering Division staff, and develop processes designed to support a continuous learning environment; • Analyze Engineering Division operations to determine the most efficient and effective assignment of staff; • Prepare the Engineering Division budget, recommend allocation of division funds within guidelines; monitor expenditures to ensure adherence to the approved budget, manage contractual services; • Administer and assist in the staffing, administrative and financial matters of the Engineering Division; and • Perform other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE • Education or experience equivalent to graduation from an accredited college or university with a bachelor's degree in electrical engineering or closely related field; and • Four (4) years experience at a responsible level in engineering in the electric utility industry or closely related field is required. DESIRABLE EXPERIENCE • One (1) year of experience managing staff, and with responsibility for division budget planning and administration is desirable. DESIRABLE QUALIFICATIONS • Possession of a certificate of registration as a Professional Engineer in the State of California is desirable. POSSIBLE SUBSTITUTION • Possession of a valid certificate of registration as an Electrical Engineer issued by the California State Board of Registration for Civil and Professional Engineers may be substituted in lieu of a bachelor’s degree in electrical engineering or closely related field. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: • Principles of electrical utility planning and engineering involved in the development, construction, production, operational methods in interconnected utility areas, principles of program evaluation, forecasting and planning, probability and energy analysis and formulation; customer service; telecommunications and controls; and information technology; • Principles of engineering economics, statistical analysis and forecasting; • Principles of management, supervision, personnel administration, training and performance evaluation; • Principles of organization and management, effective leadership and municipal budgeting and administration; • Regulatory laws, standards and requirements including FERC/NERC Reliability Standards; • Research methods and statistical analysis; • Problem solving and conflict resolution practices and techniques; • Complex spreadsheets and database applications; • Preparation and administration of contracts and fiscal planning; • Project and workload planning; and • Environmental and safety practices, procedures and standards. Ability to: • Analyze complex data; resolve applicable problems; evaluate alternatives and recommend an appropriate course of action; • Effectively negotiate contracts and customer business relations; • Manage contractor activities; • Manage project development and operations management; • Identify, research and gather relevant information from a variety of sources; • Exercise sound and independent judgment, conduct independent analyses and make recommendations on difficult and sensitive issues; • Anticipate potential problems, develop contingency plans when needed and solve concurrent problems; • Provide the leadership and management of the division through coaching, empowering and facilitating employees working in a team environment; • Create a culture that is conducive to change and one that is able to select, recruit, retain, develop and motivate a skilled and talented workforce where everyone knows their mission, role, and job expectations; • Establish clear goals and objectives in order to create an organization that delivers excellent customer service through ethical leadership standards, and establishes an atmosphere of respect for employees consistent with the City’s Code of Ethics and Values; • Build constructive relationships by promoting collaborative partnerships with department peers, bargaining units, employees, citizens, and others contacted in the course of work; • Represent and speak for the department and its work, e.g., presenting, explaining, promoting, defining, and negotiating to those within and outside the department by making clear and convincing oral presentations to individuals and groups, by listening effectively and clarifying information and by facilitating an open exchange of ideas; • Prepare and present highly technical and complex written and oral reports using multi-media to large groups and City staff; • Work effectively as a member of the department’s management team to achieve common goals and be able to deliver excellent customer service to both internal and external City clients; • Plan, organize, direct, and coordinate organization activities and effectively manage the work of Engineering Division staff; • Work effectively and coordinate multiple projects and complex tasks simultaneously in time-sensitive situations and meet deadlines; • Communicate logically and clearly, both orally and in writing; follow oral and written instructions; • Understand and carry out highly complex technical tasks; • Use computer applications to prepare memos and procedural documentation; • Create, manage and maintain complex filing and record systems; • Walk or stand for extended periods of time and bend, stoop, crawl, climb, lift or any other physical requirement as necessitated by the position to perform assigned duties. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . *** The position may have the option to work from Northern California Power Agency’s Satellite Office in Citrus Heights in Sacramento County *** This position is open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. A first review of applications will be on Friday, June 7, 2024 . The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2042.82/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash Employees hired on or after 1/1/2023who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: Continuous
May 04, 2024
Full Time
Description The Department: As a community owned, not for profit municipal electric utility, Silicon Valley Power (SVP) has provided dependable electric service for over 125 years. SVP is the only full service, vertically integrated publicly owned utility in Silicon Valley owning generation, transmission and distribution assets. As a Public Electric Utility, Santa Clara’s Silicon Valley Power is not driven by profits, as reflected in its significantly lower utility rates when compared to other private sector utilities. Silicon Valley Power is community and policy driven, which is reflected in the many green policies that it promotes, reduced rates and its strategic plan. Silicon Valley Power is one of few public electric utilities in California with an upward trajectory of growth. Today, SVP owns, operates and participates in more than 1,200 MW of electric generating resources and serves a peak load of approximately 700 MW. SVP's expansion plan will double our system capacity over the next ten years. This includes over 30 strategic initiatives in four distinct areas: Utility Performance Excellence, Customer Engagement and Satisfaction, Progress and Innovation Focus, and Community and Environmental Stewardship. High-profile customers include large corporations such as Intel, Applied Materials, Amazon Web Services (AWS), and NVIDIA. The Position: This is a professional position in the unclassified service, responsible for managing the one or more of the Engineering Divisions of the Electric Department relating to transmission planning, distribution engineering, capital improvement project delivery (design & construction), system expansion program, and environmental compliance. The position requires a demonstrated ability to work well with management, professional and administrative support employees in the Department and with customers, professionals, managers and all City Departments. *** The position may have the option to work from Northern California Power Agency’s Satellite Office in Citrus Heights in Sacramento County *** MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. As a member of the City's Unclassified Service, this is an "at-will" position and the incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. Typical Duties Duties include but are not limited to the following: Under general direction: • Plan, develop, coordinate, perform, and direct the activities of the Engineering Division of the Electric Utility Department; • Provide management and supervision for all activities of Engineering in the planning, engineering and design of individual system extensions, revisions and improvements; • Provide recommendations on a broad spectrum of division-related issues; • Manage assigned staff, provide technical instructions and assistance as necessary; develop, perform and manage the implementation of utility plans based upon applicable State and Federal laws; • May be responsible for directing the activities of consultants and contractors; • Attend meetings and work with engineers, contractors, specialists and City staff to ensure that City guidelines are met in the determination of requirements of projects; • Represent the City at industry meetings, management groups, professional organizations, and other meetings; • Make periodic and special reports, which describe the current Engineering Division activities and conduct special studies and prepare reports, including findings and recommendations, as required; • Direct or conduct studies and analysis related to the reliability of the electric system to ensure compliance with appropriate Federal Energy Regulatory Commission/North American Electric Reliability Corporation (FERC/NERC) and industry reliability standards; • Prepare or direct the preparation of purchase specifications required to implement Electric Utility Department purchases in connection with system expansion and improvements; • Conduct review and analysis of new equipment, methods and materials pertinent to the design, construction, operation and maintenance of the electric system, and make recommendations to appropriate Managers; • Confer with and assist the Director of Electric Utility in the development of long-range plans, goals and objectives, and budgets; • Manage, schedule and evaluate the work of Engineering Division staff, and develop processes designed to support a continuous learning environment; • Analyze Engineering Division operations to determine the most efficient and effective assignment of staff; • Prepare the Engineering Division budget, recommend allocation of division funds within guidelines; monitor expenditures to ensure adherence to the approved budget, manage contractual services; • Administer and assist in the staffing, administrative and financial matters of the Engineering Division; and • Perform other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE • Education or experience equivalent to graduation from an accredited college or university with a bachelor's degree in electrical engineering or closely related field; and • Four (4) years experience at a responsible level in engineering in the electric utility industry or closely related field is required. DESIRABLE EXPERIENCE • One (1) year of experience managing staff, and with responsibility for division budget planning and administration is desirable. DESIRABLE QUALIFICATIONS • Possession of a certificate of registration as a Professional Engineer in the State of California is desirable. POSSIBLE SUBSTITUTION • Possession of a valid certificate of registration as an Electrical Engineer issued by the California State Board of Registration for Civil and Professional Engineers may be substituted in lieu of a bachelor’s degree in electrical engineering or closely related field. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: • Principles of electrical utility planning and engineering involved in the development, construction, production, operational methods in interconnected utility areas, principles of program evaluation, forecasting and planning, probability and energy analysis and formulation; customer service; telecommunications and controls; and information technology; • Principles of engineering economics, statistical analysis and forecasting; • Principles of management, supervision, personnel administration, training and performance evaluation; • Principles of organization and management, effective leadership and municipal budgeting and administration; • Regulatory laws, standards and requirements including FERC/NERC Reliability Standards; • Research methods and statistical analysis; • Problem solving and conflict resolution practices and techniques; • Complex spreadsheets and database applications; • Preparation and administration of contracts and fiscal planning; • Project and workload planning; and • Environmental and safety practices, procedures and standards. Ability to: • Analyze complex data; resolve applicable problems; evaluate alternatives and recommend an appropriate course of action; • Effectively negotiate contracts and customer business relations; • Manage contractor activities; • Manage project development and operations management; • Identify, research and gather relevant information from a variety of sources; • Exercise sound and independent judgment, conduct independent analyses and make recommendations on difficult and sensitive issues; • Anticipate potential problems, develop contingency plans when needed and solve concurrent problems; • Provide the leadership and management of the division through coaching, empowering and facilitating employees working in a team environment; • Create a culture that is conducive to change and one that is able to select, recruit, retain, develop and motivate a skilled and talented workforce where everyone knows their mission, role, and job expectations; • Establish clear goals and objectives in order to create an organization that delivers excellent customer service through ethical leadership standards, and establishes an atmosphere of respect for employees consistent with the City’s Code of Ethics and Values; • Build constructive relationships by promoting collaborative partnerships with department peers, bargaining units, employees, citizens, and others contacted in the course of work; • Represent and speak for the department and its work, e.g., presenting, explaining, promoting, defining, and negotiating to those within and outside the department by making clear and convincing oral presentations to individuals and groups, by listening effectively and clarifying information and by facilitating an open exchange of ideas; • Prepare and present highly technical and complex written and oral reports using multi-media to large groups and City staff; • Work effectively as a member of the department’s management team to achieve common goals and be able to deliver excellent customer service to both internal and external City clients; • Plan, organize, direct, and coordinate organization activities and effectively manage the work of Engineering Division staff; • Work effectively and coordinate multiple projects and complex tasks simultaneously in time-sensitive situations and meet deadlines; • Communicate logically and clearly, both orally and in writing; follow oral and written instructions; • Understand and carry out highly complex technical tasks; • Use computer applications to prepare memos and procedural documentation; • Create, manage and maintain complex filing and record systems; • Walk or stand for extended periods of time and bend, stoop, crawl, climb, lift or any other physical requirement as necessitated by the position to perform assigned duties. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . *** The position may have the option to work from Northern California Power Agency’s Satellite Office in Citrus Heights in Sacramento County *** This position is open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. A first review of applications will be on Friday, June 7, 2024 . The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $2042.82/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash Employees hired on or after 1/1/2023who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Assistant Department Heads and Division Managers can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: Continuous
City of Long Beach, CA
City of Long Beach, California, United States
DESCRIPTION THE COMMUNITY Ideally located on the Pacific Ocean south of Los Angeles, adjacent to Orange County, the City of Long Beach, California (population 470,000) is frequently described as a series of strong, diverse interwoven smaller communities within a large city. Enjoying an ideal Southern California climate, Long Beach is home to an abundance of cultural and recreational options. The Long Beach Convention Center, Aquarium of the Pacific, Queen Mary, and the annual Acura Grand Prix of Long Beach, plus a wide variety of other attractions (two historic ranchos, three marinas, and five golf courses), serve to draw 6.5 million visitors a year. The City is also home to California State University, Long Beach and Long Beach City College. Cal State Long Beach is the second largest university in the state and was recently ranked the No. 3 best-value public college in the nation. Serving the K-12 student population, the Long Beach Unified School District consistently ranks among the Top 10 urban school districts in the country. Covering approximately 50 square miles, Long Beach is supported by a wide mix of industries with education, health and social services, manufacturing, retail trade, and professional services comprising the highest representation. Long Beach was named by America’s Promise Alliance as one of the 100 Best Communities for Young People two years in a row. While it offers all the amenities of a large metropolis, many say Long Beach offers the added benefit of having maintained a strong sense of community and cohesiveness despite its growth. Long Beach is the seventh largest city in California and has been referred to as the "most diverse city" in the country by USA Today. A superb climate, quality schools, a vibrant downtown, and a wide variety of neighborhoods help make Long Beach one of the most livable communities in the country. CITY GOVERNMENT Long Beach, a charter city formed in 1897, is governed by nine City Council members elected by district and a city-wide elected Mayor. Other elected officials include the City Attorney, City Auditor, and City Prosecutor. The elected officials are elected to staggered four-year terms. The City Council appoints the City Manager, City Clerk, and Police Oversight Director. The City Manager is responsible for the efficient administration of all City departments, excluding those under direction of a separately elected official, Board, or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Utilities (Water and Gas) and Energy Resources Departments. The City is supported by a FY 2024 total budget of $3.3 billion with a General Fund budget of $719 million. More than 6,000 full and part-time employees support municipal operations with the majority being represented by twelve employee associations. To learn more about the City of Long Beach, go to: https://www.longbeach.gov/ THE DEPARTMENT The Department of Financial Management, with 267 authorized permanent positions, oversees the City’s financial and fleet services operations (each constituting about half of the department’s employees) and serves as a financial adviser to the City Manager and City Council. The Department is organized into the following bureaus: Administration City Controller/Accounting Budget Management Business Services Commercial Services Fleet Services City Treasurer The Department’s mission is to help the City Manager, Mayor and City Council keep the City financially strong, and to provide high quality fleet operations. The Department maintains an informal, relaxed and personable work environment that promotes high productivity and integrity as well as best in class policies and procedures. THE BUREAU The Fleet Services Bureau’s purpose is to provide vehicle and equipment acquisitions, preventive maintenance, unscheduled repair and fueling services to City departments so they can have safe, reliable, and cost-effective equipment and vehicles to accomplish their operational goals and purpose. Fleet Services’ Towing Division provides towing and lien sales for unclaimed property. Core functions include fleet operations and acquisitions (vehicle purchase, outfitting, and auction; green fleet sustainability strategy and policy coordination; electric vehicle (EV) and charging infrastructure planning and deployment; fleet performance and efficiency analysis; preventive maintenance and unscheduled repair; and City fuel and fuel storage management) and towing and lien sales (City vehicle towing and roadside service and City vehicle and property auction). Fleet Services accounts for half of the Financial Management Department’s employees, and 70 percent of the Department’s budget. The City of Long Beach Fleet has regularly received recognition from national publications such as Government Fleet magazine and National Association of Fleet Administrators (NAFA). In 2024, the City was awarded the No.1 Leading Fleet in the country by Government Fleet. In 2023, the City was recognized as the No. 5 Leading Fleet in North America, and was awarded second place in the 2023 Green Garage Awards as well as the No. 2 Greenest “Garage” in North America by the National Association of Fleet Administrators (NAFA). These awards recognize the most progressive and environmentally committed and innovative vehicle fleet maintenance garages in the nation. In addition, these awards acknowledge environmentally friendly fleets that prioritize sustainability and lower carbon footprints throughout their operations and showcase their best practices for eco-friendly vehicle fleet maintenance garages. Fleet Services Bureau takes pride in setting and maintaining industry standards, while upholding innovation as the future of fleet vehicles evolves. THE POSITION The Fleet Services Manager is responsible for the operations and financial status of the Fleet Services Bureau and the Fleet Fund. The Bureau operates a full-service maintenance operation, a 24/7 towing and vehicle lien sales operation, acquisitions, and the City’s underground storage tank program. In addition, the City’s 16 fueling facilities are also managed by the Fleet Services Bureau. The Bureau’s maintenance operation manages the acquisition and maintenance of over 2,000 vehicles and related equipment utilized by various City departments. The Long Beach fleet is diverse consisting of a full array of automobiles, light to heavy trucks, street sweepers, refuse trucks, fire trucks and fire engines, boats, helicopters and many specialized vehicles of various sizes, and powered equipment of various types. The Bureau mostly maintains this equipment with in-house staff and facilities, while contracting out some of the specialized work. Long Beach has a Green Fleet which utilizes pure electric vehicles, hybrid vehicles as well as CNG. Long Beach is committed to continuing to increase its Green Fleet presence. The Bureau also provides the City with a 24/7 towing operation. The towing operation supports the Police Department and parking enforcement operations in the City. The Bureau manages the towing, impounding, storing, releasing, disposing, and selling of vehicles as an enterprise operation for the City. Apart from overflow towing, these services are all provided in-house. The Bureau handles the management of the City’s Fuel Underground Storage Tank (UST) program. The Bureau also manages the City’s fleet compliance with California Air Resource Board (CARB), South Coast Air Quality Management District (AQMD), and the State Water Resource Control Board. For additional information about the Fleet Services Bureau, please watch this informational video: City of Long Beach Fleet Services Bureau THE IDEAL CANDIDATE The ideal candidate will be a strong leader with a proven track record of successfully managing a high performing fleet operation. The successful candidate will have high political acumen and a collaborative mindset that prioritizes customer services and cost control. As the landscape of municipal vehicles evolves, a visionary manager with a strong understanding of the financial aspects of fleet operations and acquisitions and adept analytical and problem-solving skills is highly desired. The ideal candidate will promote environmental sustainability through best fleet management practices, especially compliance with CARB’s Advanced Clean Fleet regulation. OPPORTUNITIES AND PRIORITIES Foster a workplace culture fiercely devoted to workplace safety. Maintain a high level of operational excellence, both internally and externally. Leverage historical data to effectively manage fleet services, utilizing KPIs to precisely evaluate overall departmental performance and identify areas for improvement. Ensure that the overall staff is knowledgeable in fleet services industry to be able to apply best practices. Comfort with debt being issued to acquire new and replacement vehicles. Maintain adequate staffing levels to provide excellent customer service for over 2,000 vehicles and related equipment. Review the organization for any improvements and address knowledge and skill continuity through proper succession planning and appropriate training. Advanced Clean Fleet (ACF) compliance, despite increased vehicle replacement costs, technology limitations, and infrastructure needs. Continue to embrace innovation and foster partnerships within the City to build out an electrical charging infrastructure. Review overall policies and procedures for optimal efficiency and effectiveness in all functional areas, including fleet maintenance, fuel management, towing and lien sales, and fleet acquisitions to ensure they align with common practices and obtain customer input. Develop an updated disaster preparedness plan. EXAMPLES OF DUTIES Key responsibilities include: Manage, direct, plan and organize daily maintenance activities of the Fleet Services Bureau staff in performing daily responsibilities; including hiring, training, and mentoring staff; evaluating employee performance; preparing annual performance reviews and providing coaching for performance improvement; and taking appropriate disciplinary action. Responsible for team leadership, establishing and modeling performance standards and program values consistent with goals and missions. Foster, monitor and improve workplace safety. Evaluate existing processes to determine operating efficiency and effectiveness; monitor and recommend process improvements. Being able to convey fleet issues and matters to lay people. Manage the data related to the operations. Being politically sensitive and having a willingness to communicate and coordinate with other departments regarding timeline of services. Develop and monitor the bureau’s budget and internal cost-allocation with customer departments. Manage the Fleet Services Fund (internal service fund) to recover the cost of vehicle/equipment operations and maintenance. Ensure that the City is in continuing compliance with applicable laws and regulations including manage environmental compliance programs to include hazardous materials, vehicle emissions program testing and management, sustainability initiatives and overall compliance with state and federal regulations. Oversee and engage with the team in the maintenance and repair of a wide variety of automobiles, light to heavy trucks, street sweepers, refuse trucks, fire trucks and fire engines, boats, helicopters and many specialized vehicles of various sizes, including gasoline, diesel, CNG, pure electric vehicles, and hybrid vehicles. Develop, install and maintain systematic procedures of preventive maintenance for vehicles and equipment; establish and monitor maintenance practices and work standards. Monitor and evaluate the efficiency of service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement. Oversees 24-hour towing services to support the Police Department and parking enforcement operations. Provides advice regarding which vehicles are appropriate to operating programs; analyzes level of usage; develops efficient methods of equipment utilization; develops charge rates for vehicles and equipment; requisitions new equipment and checks equipment for compliance to specifications. Oversight of the City’s vehicle and equipment fuel management program. Perform other related duties as required. Recruitment Brochure: CLICK HERE REQUIREMENTS TO FILE EDUCATION AND EXPERIENCE Graduation from an accredited college or university with a bachelor’s degree in Business Administration, Public Administration, Finance, or a closely related field. Candidates may substitute experience offering specific and substantial preparation for the duties of the position for the required education on a year for-year basis. Five (5) years of progressively responsible professional, administrative and leadership experience related to fleet operations. Three (3) years of the required experience must have been gained in a supervisory or management level position that relates to the duties of this position. Demonstrated technical knowledge of a range of vehicles and equipment, their applications, specifications, technology trends, environmental impacts, and regulatory requirements. A California Class “C” Driver License is required. Master’s degree in business or public administration is desirable. SELECTION PROCEDURE HOW TO APPLY: This recruitment is conducted by The Hawkins Company and will close on Thursday, June 20, 2024. Interested and qualified individuals are invited to submit a resume and cover letter of interest in PDF format electronically to: fsbm.lb@thehawkinscompany.com. Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check. The City of Long Beach is an E qual Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act . You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act . The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If special accommodation is desired, or if you would like to request this information in an alternative format, please contact the Administration Bureau at (562) 570-6781. QUESTIONS? Confidential inquiries are welcomed and should be directed to Ms. Yonnine Hawkins Garr or Ms. Tisa Jones : Ms. Yonnine Hawkins Garr: 323-252-1655, yonnine@thehawkinscompany.com Ms. Tisa Jones: 213-309-7984, tisa@thehawkinscompany.com. The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: Retirement: California Public Employees' Retirement System (PERS) defined benefit retirement plan, which is coordinated with Social Security. The benefit is 2.5% or 2.7% (depending on hire date) @55 for "Classic" members and 2% @62 for new members as defined by PEPRA, subject to the compensation limitations set by PERS. Both the City and the employee contributes toward CalPERS retirement contributions. The city also participates in Social Security. Health and Dental Insurance: The City offers the choice of HMO and PPO plans. The city pays major portion of the premium for employee and dependents depending on the health/ dental plan selected. Life Insurance: City-paid term life insurance policy equal to three (3) times annual salary to a maximum of $500,000. Disability Insurance: City-paid short-term and long-term disability insurance. Management Physical: Annual City-paid physical examination. Vacation: Twelve (12) vacation days after the first year of service; 15 days after four years, six months of service; 20 days after 19 years, six months of service. Executive Leave: Forty (40) hours Executive Leave per year. The City Manager has discretion to grant an additional 40 hours each year. Sick Leave : One day earned per month; unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums, or to pension credits. Holidays: Eleven (11) designated holidays per year, plus four personal holidays to be used at the employee's discretion. Transportation Allowance: Monthly allowance is allocated by classifications below; Department Head $650.00 Deputy Director/Manager/Director (Harbor/Utilities) $550.00 Division Officer/Superintendent/ Chief of Staff / Administrator / Principal DCA $450.00 Assistant to Executive / Executive Assistant / Executive Secretary/ Executive Support Staff $300.00 Deferred Compensation Plan: Optional for employee contribution to a supplementary retirement savings program available through Mission Square Retirement formerly ICMA-RC Retirement Corporation). Classic CalPERS Members: The City will contribute a maximum of up to two percent (2%) of base salary* for all qualified Classic CalPERS members. Public Employees’ Pension Reform Act (PEPRA) CalPERS Members: Effective the second full pay period following City Council adoption, the City contribution will increase from two percent (2%) to three percent (3%) of base salary* for all qualified PEPRA CalPERS members. Flexible Spending Account (FSA): Optional election for employees to reduce taxable income for payment of allowable childcare or medical expenses. Flexible/Hybrid Work Schedule: Available (subject to City Manager approval). Paid Parental Leave: The City provides one hundred and sixty (160) hours of Paid Parental Leave at 100% of salary, for the birth, adoption or foster placement of a child, regardless of the gender, marital status or sexual orientation of the parent. Closing Date/Time: 6/20/2024 11:59 PM Pacific
May 11, 2024
Full Time
DESCRIPTION THE COMMUNITY Ideally located on the Pacific Ocean south of Los Angeles, adjacent to Orange County, the City of Long Beach, California (population 470,000) is frequently described as a series of strong, diverse interwoven smaller communities within a large city. Enjoying an ideal Southern California climate, Long Beach is home to an abundance of cultural and recreational options. The Long Beach Convention Center, Aquarium of the Pacific, Queen Mary, and the annual Acura Grand Prix of Long Beach, plus a wide variety of other attractions (two historic ranchos, three marinas, and five golf courses), serve to draw 6.5 million visitors a year. The City is also home to California State University, Long Beach and Long Beach City College. Cal State Long Beach is the second largest university in the state and was recently ranked the No. 3 best-value public college in the nation. Serving the K-12 student population, the Long Beach Unified School District consistently ranks among the Top 10 urban school districts in the country. Covering approximately 50 square miles, Long Beach is supported by a wide mix of industries with education, health and social services, manufacturing, retail trade, and professional services comprising the highest representation. Long Beach was named by America’s Promise Alliance as one of the 100 Best Communities for Young People two years in a row. While it offers all the amenities of a large metropolis, many say Long Beach offers the added benefit of having maintained a strong sense of community and cohesiveness despite its growth. Long Beach is the seventh largest city in California and has been referred to as the "most diverse city" in the country by USA Today. A superb climate, quality schools, a vibrant downtown, and a wide variety of neighborhoods help make Long Beach one of the most livable communities in the country. CITY GOVERNMENT Long Beach, a charter city formed in 1897, is governed by nine City Council members elected by district and a city-wide elected Mayor. Other elected officials include the City Attorney, City Auditor, and City Prosecutor. The elected officials are elected to staggered four-year terms. The City Council appoints the City Manager, City Clerk, and Police Oversight Director. The City Manager is responsible for the efficient administration of all City departments, excluding those under direction of a separately elected official, Board, or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Utilities (Water and Gas) and Energy Resources Departments. The City is supported by a FY 2024 total budget of $3.3 billion with a General Fund budget of $719 million. More than 6,000 full and part-time employees support municipal operations with the majority being represented by twelve employee associations. To learn more about the City of Long Beach, go to: https://www.longbeach.gov/ THE DEPARTMENT The Department of Financial Management, with 267 authorized permanent positions, oversees the City’s financial and fleet services operations (each constituting about half of the department’s employees) and serves as a financial adviser to the City Manager and City Council. The Department is organized into the following bureaus: Administration City Controller/Accounting Budget Management Business Services Commercial Services Fleet Services City Treasurer The Department’s mission is to help the City Manager, Mayor and City Council keep the City financially strong, and to provide high quality fleet operations. The Department maintains an informal, relaxed and personable work environment that promotes high productivity and integrity as well as best in class policies and procedures. THE BUREAU The Fleet Services Bureau’s purpose is to provide vehicle and equipment acquisitions, preventive maintenance, unscheduled repair and fueling services to City departments so they can have safe, reliable, and cost-effective equipment and vehicles to accomplish their operational goals and purpose. Fleet Services’ Towing Division provides towing and lien sales for unclaimed property. Core functions include fleet operations and acquisitions (vehicle purchase, outfitting, and auction; green fleet sustainability strategy and policy coordination; electric vehicle (EV) and charging infrastructure planning and deployment; fleet performance and efficiency analysis; preventive maintenance and unscheduled repair; and City fuel and fuel storage management) and towing and lien sales (City vehicle towing and roadside service and City vehicle and property auction). Fleet Services accounts for half of the Financial Management Department’s employees, and 70 percent of the Department’s budget. The City of Long Beach Fleet has regularly received recognition from national publications such as Government Fleet magazine and National Association of Fleet Administrators (NAFA). In 2024, the City was awarded the No.1 Leading Fleet in the country by Government Fleet. In 2023, the City was recognized as the No. 5 Leading Fleet in North America, and was awarded second place in the 2023 Green Garage Awards as well as the No. 2 Greenest “Garage” in North America by the National Association of Fleet Administrators (NAFA). These awards recognize the most progressive and environmentally committed and innovative vehicle fleet maintenance garages in the nation. In addition, these awards acknowledge environmentally friendly fleets that prioritize sustainability and lower carbon footprints throughout their operations and showcase their best practices for eco-friendly vehicle fleet maintenance garages. Fleet Services Bureau takes pride in setting and maintaining industry standards, while upholding innovation as the future of fleet vehicles evolves. THE POSITION The Fleet Services Manager is responsible for the operations and financial status of the Fleet Services Bureau and the Fleet Fund. The Bureau operates a full-service maintenance operation, a 24/7 towing and vehicle lien sales operation, acquisitions, and the City’s underground storage tank program. In addition, the City’s 16 fueling facilities are also managed by the Fleet Services Bureau. The Bureau’s maintenance operation manages the acquisition and maintenance of over 2,000 vehicles and related equipment utilized by various City departments. The Long Beach fleet is diverse consisting of a full array of automobiles, light to heavy trucks, street sweepers, refuse trucks, fire trucks and fire engines, boats, helicopters and many specialized vehicles of various sizes, and powered equipment of various types. The Bureau mostly maintains this equipment with in-house staff and facilities, while contracting out some of the specialized work. Long Beach has a Green Fleet which utilizes pure electric vehicles, hybrid vehicles as well as CNG. Long Beach is committed to continuing to increase its Green Fleet presence. The Bureau also provides the City with a 24/7 towing operation. The towing operation supports the Police Department and parking enforcement operations in the City. The Bureau manages the towing, impounding, storing, releasing, disposing, and selling of vehicles as an enterprise operation for the City. Apart from overflow towing, these services are all provided in-house. The Bureau handles the management of the City’s Fuel Underground Storage Tank (UST) program. The Bureau also manages the City’s fleet compliance with California Air Resource Board (CARB), South Coast Air Quality Management District (AQMD), and the State Water Resource Control Board. For additional information about the Fleet Services Bureau, please watch this informational video: City of Long Beach Fleet Services Bureau THE IDEAL CANDIDATE The ideal candidate will be a strong leader with a proven track record of successfully managing a high performing fleet operation. The successful candidate will have high political acumen and a collaborative mindset that prioritizes customer services and cost control. As the landscape of municipal vehicles evolves, a visionary manager with a strong understanding of the financial aspects of fleet operations and acquisitions and adept analytical and problem-solving skills is highly desired. The ideal candidate will promote environmental sustainability through best fleet management practices, especially compliance with CARB’s Advanced Clean Fleet regulation. OPPORTUNITIES AND PRIORITIES Foster a workplace culture fiercely devoted to workplace safety. Maintain a high level of operational excellence, both internally and externally. Leverage historical data to effectively manage fleet services, utilizing KPIs to precisely evaluate overall departmental performance and identify areas for improvement. Ensure that the overall staff is knowledgeable in fleet services industry to be able to apply best practices. Comfort with debt being issued to acquire new and replacement vehicles. Maintain adequate staffing levels to provide excellent customer service for over 2,000 vehicles and related equipment. Review the organization for any improvements and address knowledge and skill continuity through proper succession planning and appropriate training. Advanced Clean Fleet (ACF) compliance, despite increased vehicle replacement costs, technology limitations, and infrastructure needs. Continue to embrace innovation and foster partnerships within the City to build out an electrical charging infrastructure. Review overall policies and procedures for optimal efficiency and effectiveness in all functional areas, including fleet maintenance, fuel management, towing and lien sales, and fleet acquisitions to ensure they align with common practices and obtain customer input. Develop an updated disaster preparedness plan. EXAMPLES OF DUTIES Key responsibilities include: Manage, direct, plan and organize daily maintenance activities of the Fleet Services Bureau staff in performing daily responsibilities; including hiring, training, and mentoring staff; evaluating employee performance; preparing annual performance reviews and providing coaching for performance improvement; and taking appropriate disciplinary action. Responsible for team leadership, establishing and modeling performance standards and program values consistent with goals and missions. Foster, monitor and improve workplace safety. Evaluate existing processes to determine operating efficiency and effectiveness; monitor and recommend process improvements. Being able to convey fleet issues and matters to lay people. Manage the data related to the operations. Being politically sensitive and having a willingness to communicate and coordinate with other departments regarding timeline of services. Develop and monitor the bureau’s budget and internal cost-allocation with customer departments. Manage the Fleet Services Fund (internal service fund) to recover the cost of vehicle/equipment operations and maintenance. Ensure that the City is in continuing compliance with applicable laws and regulations including manage environmental compliance programs to include hazardous materials, vehicle emissions program testing and management, sustainability initiatives and overall compliance with state and federal regulations. Oversee and engage with the team in the maintenance and repair of a wide variety of automobiles, light to heavy trucks, street sweepers, refuse trucks, fire trucks and fire engines, boats, helicopters and many specialized vehicles of various sizes, including gasoline, diesel, CNG, pure electric vehicles, and hybrid vehicles. Develop, install and maintain systematic procedures of preventive maintenance for vehicles and equipment; establish and monitor maintenance practices and work standards. Monitor and evaluate the efficiency of service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement. Oversees 24-hour towing services to support the Police Department and parking enforcement operations. Provides advice regarding which vehicles are appropriate to operating programs; analyzes level of usage; develops efficient methods of equipment utilization; develops charge rates for vehicles and equipment; requisitions new equipment and checks equipment for compliance to specifications. Oversight of the City’s vehicle and equipment fuel management program. Perform other related duties as required. Recruitment Brochure: CLICK HERE REQUIREMENTS TO FILE EDUCATION AND EXPERIENCE Graduation from an accredited college or university with a bachelor’s degree in Business Administration, Public Administration, Finance, or a closely related field. Candidates may substitute experience offering specific and substantial preparation for the duties of the position for the required education on a year for-year basis. Five (5) years of progressively responsible professional, administrative and leadership experience related to fleet operations. Three (3) years of the required experience must have been gained in a supervisory or management level position that relates to the duties of this position. Demonstrated technical knowledge of a range of vehicles and equipment, their applications, specifications, technology trends, environmental impacts, and regulatory requirements. A California Class “C” Driver License is required. Master’s degree in business or public administration is desirable. SELECTION PROCEDURE HOW TO APPLY: This recruitment is conducted by The Hawkins Company and will close on Thursday, June 20, 2024. Interested and qualified individuals are invited to submit a resume and cover letter of interest in PDF format electronically to: fsbm.lb@thehawkinscompany.com. Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check. The City of Long Beach is an E qual Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act . You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act . The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If special accommodation is desired, or if you would like to request this information in an alternative format, please contact the Administration Bureau at (562) 570-6781. QUESTIONS? Confidential inquiries are welcomed and should be directed to Ms. Yonnine Hawkins Garr or Ms. Tisa Jones : Ms. Yonnine Hawkins Garr: 323-252-1655, yonnine@thehawkinscompany.com Ms. Tisa Jones: 213-309-7984, tisa@thehawkinscompany.com. The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: Retirement: California Public Employees' Retirement System (PERS) defined benefit retirement plan, which is coordinated with Social Security. The benefit is 2.5% or 2.7% (depending on hire date) @55 for "Classic" members and 2% @62 for new members as defined by PEPRA, subject to the compensation limitations set by PERS. Both the City and the employee contributes toward CalPERS retirement contributions. The city also participates in Social Security. Health and Dental Insurance: The City offers the choice of HMO and PPO plans. The city pays major portion of the premium for employee and dependents depending on the health/ dental plan selected. Life Insurance: City-paid term life insurance policy equal to three (3) times annual salary to a maximum of $500,000. Disability Insurance: City-paid short-term and long-term disability insurance. Management Physical: Annual City-paid physical examination. Vacation: Twelve (12) vacation days after the first year of service; 15 days after four years, six months of service; 20 days after 19 years, six months of service. Executive Leave: Forty (40) hours Executive Leave per year. The City Manager has discretion to grant an additional 40 hours each year. Sick Leave : One day earned per month; unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums, or to pension credits. Holidays: Eleven (11) designated holidays per year, plus four personal holidays to be used at the employee's discretion. Transportation Allowance: Monthly allowance is allocated by classifications below; Department Head $650.00 Deputy Director/Manager/Director (Harbor/Utilities) $550.00 Division Officer/Superintendent/ Chief of Staff / Administrator / Principal DCA $450.00 Assistant to Executive / Executive Assistant / Executive Secretary/ Executive Support Staff $300.00 Deferred Compensation Plan: Optional for employee contribution to a supplementary retirement savings program available through Mission Square Retirement formerly ICMA-RC Retirement Corporation). Classic CalPERS Members: The City will contribute a maximum of up to two percent (2%) of base salary* for all qualified Classic CalPERS members. Public Employees’ Pension Reform Act (PEPRA) CalPERS Members: Effective the second full pay period following City Council adoption, the City contribution will increase from two percent (2%) to three percent (3%) of base salary* for all qualified PEPRA CalPERS members. Flexible Spending Account (FSA): Optional election for employees to reduce taxable income for payment of allowable childcare or medical expenses. Flexible/Hybrid Work Schedule: Available (subject to City Manager approval). Paid Parental Leave: The City provides one hundred and sixty (160) hours of Paid Parental Leave at 100% of salary, for the birth, adoption or foster placement of a child, regardless of the gender, marital status or sexual orientation of the parent. Closing Date/Time: 6/20/2024 11:59 PM Pacific
CITY OF EL SEGUNDO, CA
El Segundo, California, United States
Description CLICK HERE TO VIEW THE RECRUITMENT BROCHURE AND BENEFITS This is an Open-Competitive recruitment. This recruitment is open on a continuous basis with the first review of applications on Thursday, May 2 , 2024 at 5 p.m. This recruitment requires that a cover letter addressing your professional environmental programs experience and resume be uploaded with the application to be considered complete. Applicants appearing best qualified based upon a review of the application materials will be invited to participate in an interview. Applications received after March 28, 2024, may not be considered. Applicants are encouraged to apply immediately as this recruitment may close at any time. Under general direction, plans, manages, supervises and coordinates the activity and operation of the Building Safety Division and serves as the City's Building Official. The City of El Segundo seeks a Building Safety Manager to join its Community Development team. This position requires a dynamic and motivated individual willing to contribute to the innovative changes happening in the El Segundo Community. The successful candidate will be responsible for the oversight, planning, and management of the Building Safety Division. The Building Safety Manager will liaise with other City departments and external agencies to coordinate activities and ensure compliance with relevant regulations. Additionally, the Manager will serve as the City's Building Official and carry out related duties as directed. The ideal candidate will possess exceptional leadership and organizational skills, and have strong knowledge and understanding of relevant regulations and codes. Candidates for this position should be effective communicators, both verbal and written, with strong interpersonal skills, attention to detail, integrity, and self-management skills. Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills and other characteristics. This list of duties and responsibilities is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. Characteristic Duties and Responsibilities: Plans, manages and coordinates the activity and operation of the Building Safety Division; determines and develops policies and procedures for the Building Safety Division activities including checking plans, issuing permits and inspecting buildings for structural, electrical, mechanical, plumbing, zoning and fire prevention in compliance with state and federal laws, local codes, ordinances and regulations; tracks construction activity, permits issued and plan checks completed; may personally perform a variety of difficult plan checking activities. Develops and improves processes to ensure the highest level of overall customer service experience through the City's development process; Directs staff to provide the best customer service possible within appropriate policies, procedures and specifications. Researches, analyzes and interprets code requirements, new materials and methods of construction; resolves field, design and office problems regarding the application or interpretation of codes and regulations. Prepares, implements and monitors the Division budget; tracks revenue and expenditures; administers Developer Deposit Trust Accounts and Impact Fees; oversees the work of consultants in related activities. Provides leadership, program development, management and coordination of programs and services; serves as liaison with the community, members of the building trades, professional groups and other external contacts and resources for the City. Coordinates Division activities with other programs, departments or staff to ensure program delivery according to appropriate policies, procedures and specifications. Resolves discrepancies or procedural problems and responds to program management and/or program delivery questions ensuring necessary follow-up occurs; controls program records for operational and budget accountability. Confers with and advises staff and program participants by providing advice, problem solving assistance, answers to questions and interpretation of program goals and policy. Directly and through subordinate supervisors, hires, directs work efforts and evaluates staff; provides for and/or conducts staff development; establishes work methods and standards; initiates corrective and/or disciplinary action and responds to grievances and complaints according to established personnel policies and procedures and in consultation with the Director and Human Resources. Essential Job Functions Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills and other characteristics. This list of duties and responsibilities is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. Characteristic Duties and Responsibilities: Plans, manages and coordinates the activity and operation of the Building Safety Division; determines and develops policies and procedures for the Building Safety Division activities including checking plans, issuing permits and inspecting buildings for structural, electrical, mechanical, plumbing, zoning and fire prevention in compliance with state and federal laws, local codes, ordinances and regulations; tracks construction activity, permits issued and plan checks completed; may personally perform a variety of difficult plan checking activities. Develops and improves processes to ensure the highest level of overall customer service experience through the City's development process; Directs staff to provide the best customer service possible within appropriate policies, procedures and specifications. Researches, analyzes and interprets code requirements, new materials and methods of construction; resolves field, design and office problems regarding the application or interpretation of codes and regulations. Prepares, implements and monitors the Division budget; tracks revenue and expenditures; administers Developer Deposit Trust Accounts and Impact Fees; oversees the work of consultants in related activities. Provides leadership, program development, management and coordination of programs and services; serves as liaison with the community, members of the building trades, professional groups and other external contacts and resources for the City. Coordinates Division activities with other programs, departments or staff to ensure program delivery according to appropriate policies, procedures and specifications. Resolves discrepancies or procedural problems and responds to program management and/or program delivery questions ensuring necessary follow-up occurs; controls program records for operational and budget accountability. Confers with and advises staff and program participants by providing advice, problem solving assistance, answers to questions and interpretation of program goals and policy. Directly and through subordinate supervisors, hires, directs work efforts and evaluates staff; provides for and/or conducts staff development; establishes work methods and standards; initiates corrective and/or disciplinary action and responds to grievances and complaints according to established personnel policies and procedures and in consultation with the Director and Human Resources. Qualifications KNOWLEDGE, SKILLS AND OTHER CHARACTERISTICS: To perform this job successfully, an individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skill, and/or ability required. Knowledge of: Principles and practices of building safety, plumbing, electrical and mechanical systems. California Building Standards Code including building, mechanical, electrical, plumbing, fire, disability access, and other state codes. El Segundo Municipal Code, including zoning code. Plan checking methods and techniques. Methods, materials, techniques and practices employed in building inspection, design and construction. Budget preparation and implementation. Computer permit systems and ability to identify and generate required reports. Principles and practices of effective management and supervision. Project management principles and practices. Skill In: Conducting complex building inspections and plans checks. Reading complex blueprints/specifications and determining compliance with codes. Program development, implementation and evaluation. Assessing objectives and operational requirements to develop and implement appropriate operational plans, policies and procedures. Managing, developing, motivating and evaluating staff. Managing special projects, activities and programs. Conducting research and preparing clear, concise and comprehensive reports. Understanding and applying complex regulations, procedures and guidelines. Communicating effectively orally and in writing. Using personal computers and job related software. Working under pressure, handling significant problems and tasks that arise simultaneously and/or unexpectedly. Establishing and maintaining effective working relationships with staff, other City employees, members of the building trades and the public. Licensing/Certification Requirements: International Code Council (ICC) certification as a Building Official is required within six (6) months of appointment. Certified Access Specialist (CASp) certification by the State of California Division of State Architecture as an expert in disability access laws is highly desirable. Possession of a valid California driver's license. Qualifications Guidelines: Education: Bachelor's degree (120 units) from an accredited college or university in Civil Engineering, Public Administration, Business Administration, Architecture or a directly related field. Experience: Five (5) years of professional experience as a structural engineer, journey level Building Inspector or Certified Plans Examiner, including experience in building inspection, plan review and enforcement of building codes and two (2) years of supervisory experience. Supplemental Information Disaster Service Worker: In accordance with Government Code Section 3100, City of El Segundo employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly. The City of El Segundo is an Equal Opportunity Employer, committed to supporting Diversity, Equity, and Inclusion initiatives to build and sustain an environment that values diversity. MANAGEMENT/ CONFIDENTIALEMPLOYEES (M&C) Benefit Summary PERS Retirement : Miscellaneous employees - Tier I-2% @ 55 . Tier II-2%@60 for individuals employed by the City on or after 12/30/12 who are already PERS members.Tier I and II members pay 7% of PERS member share and 1% shall be employee-paid cost-sharing of the City's contribution under Gov. Code section 20516(a).Single highest year is coordinated with Social Security and Medicare. PERS 2%@62 for new employees/members hired on or after 1/1/13.Three year average coordinated with Social Security and Medicare.Members pay 50% of normal cost (6.75%). Safety employees (Battalion Chiefs) - 3% @ 55 for current employees and individuals hired by the City who are already PERS members.Single highest year. Employees pay a total of 12% towards retirement. 2.7%@5 7 for new employees/members hired on or after 1/1/13.Three year average final compensation.Members pay 50% of normal cost . Social Security: The City matches employee’s Social Security contribution, which is 6.2% of your salary and is made on a pre-tax basis. The 2024 Social Security income cap is $168,600. Medical -Monthly medical contribution of $1,750 ($932 for medical and $818 for flex dollars). Flex dollars may be used toward a medical premium and/or deferred compensation plan. Employees are responsible for paying any out-of-pocket balance of the medical plan premium through a pre-tax payroll deduction. Deferred Compensation: Voluntary participation in Mission Sqaure 457 plan. Dental & Vision :MetLife Dental and VSP vision benefits are provided. Flex Plan :Section 125 Plan, allows for payment of employee-paid insurance, medical treatment, and dependent care expenses with pre-tax dollars. Employee Assistance Program : Employees are eligible for the basic level of service. Life Insurance :$50,000 term life policy provided by City; employee can purchase additional self and dependent coverage at group rates. Long-Term Disability: In addition to basic LTD plan (662/3 % of first $9,750 after 60-day waiting period), City provides Executive LTD which pays 75% of first $12,000 of employee's salary less the amount of any other income, up to a total of $2,500.Applies to non job-related occurrences.90 day waiting period. Holidays :11 fixed paid holidays plus one day of personal leave/floating holiday per year.Battalion Chiefs paid 156 hours. Vacation Leave :96 hours (1-5 years); 120 hours (6 - 10 years); 144 hours (11 - 14 years): 200 hours after 14 years.Leave can be used after 6 months of service.Annual cash conversion option. Upon reaching "E" step, employees accrue vacation based on total years of public sector service. Sick Leave :8 hours per month. Administrative Leave: Mid-Management and Confidential positions shall recieveup to 56 hours per calendar yearupon reccommendation of the Department Director and approval of the City Manager. Bereavement Leave: Three (3) working days (or 40 hours where travel is 500 miles or more) for qualifying incident. Tuition Reimbursement :Up to $2,000/year for work-related college courses. Cell Phone Stipend: City cell phone provided depending on position. Educational Incentive Pay :Battalion Chief $1170.19/mo for Bachelor's, $1755.28 for Master's. Certification Pay :$585.09 Chief Officer Cert Pay for Battalion Chiefs. Other : Uniform Allowance ($40/mo) for Battalion Chiefs; Voluntary participation in Credit Union; Payroll Direct Deposit; Long-Term Care (premiums paid by employee). 1/14; 12/15; 8/19; 8/22; 24 Closing Date/Time: Continuous
Mar 07, 2024
Full Time
Description CLICK HERE TO VIEW THE RECRUITMENT BROCHURE AND BENEFITS This is an Open-Competitive recruitment. This recruitment is open on a continuous basis with the first review of applications on Thursday, May 2 , 2024 at 5 p.m. This recruitment requires that a cover letter addressing your professional environmental programs experience and resume be uploaded with the application to be considered complete. Applicants appearing best qualified based upon a review of the application materials will be invited to participate in an interview. Applications received after March 28, 2024, may not be considered. Applicants are encouraged to apply immediately as this recruitment may close at any time. Under general direction, plans, manages, supervises and coordinates the activity and operation of the Building Safety Division and serves as the City's Building Official. The City of El Segundo seeks a Building Safety Manager to join its Community Development team. This position requires a dynamic and motivated individual willing to contribute to the innovative changes happening in the El Segundo Community. The successful candidate will be responsible for the oversight, planning, and management of the Building Safety Division. The Building Safety Manager will liaise with other City departments and external agencies to coordinate activities and ensure compliance with relevant regulations. Additionally, the Manager will serve as the City's Building Official and carry out related duties as directed. The ideal candidate will possess exceptional leadership and organizational skills, and have strong knowledge and understanding of relevant regulations and codes. Candidates for this position should be effective communicators, both verbal and written, with strong interpersonal skills, attention to detail, integrity, and self-management skills. Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills and other characteristics. This list of duties and responsibilities is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. Characteristic Duties and Responsibilities: Plans, manages and coordinates the activity and operation of the Building Safety Division; determines and develops policies and procedures for the Building Safety Division activities including checking plans, issuing permits and inspecting buildings for structural, electrical, mechanical, plumbing, zoning and fire prevention in compliance with state and federal laws, local codes, ordinances and regulations; tracks construction activity, permits issued and plan checks completed; may personally perform a variety of difficult plan checking activities. Develops and improves processes to ensure the highest level of overall customer service experience through the City's development process; Directs staff to provide the best customer service possible within appropriate policies, procedures and specifications. Researches, analyzes and interprets code requirements, new materials and methods of construction; resolves field, design and office problems regarding the application or interpretation of codes and regulations. Prepares, implements and monitors the Division budget; tracks revenue and expenditures; administers Developer Deposit Trust Accounts and Impact Fees; oversees the work of consultants in related activities. Provides leadership, program development, management and coordination of programs and services; serves as liaison with the community, members of the building trades, professional groups and other external contacts and resources for the City. Coordinates Division activities with other programs, departments or staff to ensure program delivery according to appropriate policies, procedures and specifications. Resolves discrepancies or procedural problems and responds to program management and/or program delivery questions ensuring necessary follow-up occurs; controls program records for operational and budget accountability. Confers with and advises staff and program participants by providing advice, problem solving assistance, answers to questions and interpretation of program goals and policy. Directly and through subordinate supervisors, hires, directs work efforts and evaluates staff; provides for and/or conducts staff development; establishes work methods and standards; initiates corrective and/or disciplinary action and responds to grievances and complaints according to established personnel policies and procedures and in consultation with the Director and Human Resources. Essential Job Functions Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills and other characteristics. This list of duties and responsibilities is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. Characteristic Duties and Responsibilities: Plans, manages and coordinates the activity and operation of the Building Safety Division; determines and develops policies and procedures for the Building Safety Division activities including checking plans, issuing permits and inspecting buildings for structural, electrical, mechanical, plumbing, zoning and fire prevention in compliance with state and federal laws, local codes, ordinances and regulations; tracks construction activity, permits issued and plan checks completed; may personally perform a variety of difficult plan checking activities. Develops and improves processes to ensure the highest level of overall customer service experience through the City's development process; Directs staff to provide the best customer service possible within appropriate policies, procedures and specifications. Researches, analyzes and interprets code requirements, new materials and methods of construction; resolves field, design and office problems regarding the application or interpretation of codes and regulations. Prepares, implements and monitors the Division budget; tracks revenue and expenditures; administers Developer Deposit Trust Accounts and Impact Fees; oversees the work of consultants in related activities. Provides leadership, program development, management and coordination of programs and services; serves as liaison with the community, members of the building trades, professional groups and other external contacts and resources for the City. Coordinates Division activities with other programs, departments or staff to ensure program delivery according to appropriate policies, procedures and specifications. Resolves discrepancies or procedural problems and responds to program management and/or program delivery questions ensuring necessary follow-up occurs; controls program records for operational and budget accountability. Confers with and advises staff and program participants by providing advice, problem solving assistance, answers to questions and interpretation of program goals and policy. Directly and through subordinate supervisors, hires, directs work efforts and evaluates staff; provides for and/or conducts staff development; establishes work methods and standards; initiates corrective and/or disciplinary action and responds to grievances and complaints according to established personnel policies and procedures and in consultation with the Director and Human Resources. Qualifications KNOWLEDGE, SKILLS AND OTHER CHARACTERISTICS: To perform this job successfully, an individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skill, and/or ability required. Knowledge of: Principles and practices of building safety, plumbing, electrical and mechanical systems. California Building Standards Code including building, mechanical, electrical, plumbing, fire, disability access, and other state codes. El Segundo Municipal Code, including zoning code. Plan checking methods and techniques. Methods, materials, techniques and practices employed in building inspection, design and construction. Budget preparation and implementation. Computer permit systems and ability to identify and generate required reports. Principles and practices of effective management and supervision. Project management principles and practices. Skill In: Conducting complex building inspections and plans checks. Reading complex blueprints/specifications and determining compliance with codes. Program development, implementation and evaluation. Assessing objectives and operational requirements to develop and implement appropriate operational plans, policies and procedures. Managing, developing, motivating and evaluating staff. Managing special projects, activities and programs. Conducting research and preparing clear, concise and comprehensive reports. Understanding and applying complex regulations, procedures and guidelines. Communicating effectively orally and in writing. Using personal computers and job related software. Working under pressure, handling significant problems and tasks that arise simultaneously and/or unexpectedly. Establishing and maintaining effective working relationships with staff, other City employees, members of the building trades and the public. Licensing/Certification Requirements: International Code Council (ICC) certification as a Building Official is required within six (6) months of appointment. Certified Access Specialist (CASp) certification by the State of California Division of State Architecture as an expert in disability access laws is highly desirable. Possession of a valid California driver's license. Qualifications Guidelines: Education: Bachelor's degree (120 units) from an accredited college or university in Civil Engineering, Public Administration, Business Administration, Architecture or a directly related field. Experience: Five (5) years of professional experience as a structural engineer, journey level Building Inspector or Certified Plans Examiner, including experience in building inspection, plan review and enforcement of building codes and two (2) years of supervisory experience. Supplemental Information Disaster Service Worker: In accordance with Government Code Section 3100, City of El Segundo employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly. The City of El Segundo is an Equal Opportunity Employer, committed to supporting Diversity, Equity, and Inclusion initiatives to build and sustain an environment that values diversity. MANAGEMENT/ CONFIDENTIALEMPLOYEES (M&C) Benefit Summary PERS Retirement : Miscellaneous employees - Tier I-2% @ 55 . Tier II-2%@60 for individuals employed by the City on or after 12/30/12 who are already PERS members.Tier I and II members pay 7% of PERS member share and 1% shall be employee-paid cost-sharing of the City's contribution under Gov. Code section 20516(a).Single highest year is coordinated with Social Security and Medicare. PERS 2%@62 for new employees/members hired on or after 1/1/13.Three year average coordinated with Social Security and Medicare.Members pay 50% of normal cost (6.75%). Safety employees (Battalion Chiefs) - 3% @ 55 for current employees and individuals hired by the City who are already PERS members.Single highest year. Employees pay a total of 12% towards retirement. 2.7%@5 7 for new employees/members hired on or after 1/1/13.Three year average final compensation.Members pay 50% of normal cost . Social Security: The City matches employee’s Social Security contribution, which is 6.2% of your salary and is made on a pre-tax basis. The 2024 Social Security income cap is $168,600. Medical -Monthly medical contribution of $1,750 ($932 for medical and $818 for flex dollars). Flex dollars may be used toward a medical premium and/or deferred compensation plan. Employees are responsible for paying any out-of-pocket balance of the medical plan premium through a pre-tax payroll deduction. Deferred Compensation: Voluntary participation in Mission Sqaure 457 plan. Dental & Vision :MetLife Dental and VSP vision benefits are provided. Flex Plan :Section 125 Plan, allows for payment of employee-paid insurance, medical treatment, and dependent care expenses with pre-tax dollars. Employee Assistance Program : Employees are eligible for the basic level of service. Life Insurance :$50,000 term life policy provided by City; employee can purchase additional self and dependent coverage at group rates. Long-Term Disability: In addition to basic LTD plan (662/3 % of first $9,750 after 60-day waiting period), City provides Executive LTD which pays 75% of first $12,000 of employee's salary less the amount of any other income, up to a total of $2,500.Applies to non job-related occurrences.90 day waiting period. Holidays :11 fixed paid holidays plus one day of personal leave/floating holiday per year.Battalion Chiefs paid 156 hours. Vacation Leave :96 hours (1-5 years); 120 hours (6 - 10 years); 144 hours (11 - 14 years): 200 hours after 14 years.Leave can be used after 6 months of service.Annual cash conversion option. Upon reaching "E" step, employees accrue vacation based on total years of public sector service. Sick Leave :8 hours per month. Administrative Leave: Mid-Management and Confidential positions shall recieveup to 56 hours per calendar yearupon reccommendation of the Department Director and approval of the City Manager. Bereavement Leave: Three (3) working days (or 40 hours where travel is 500 miles or more) for qualifying incident. Tuition Reimbursement :Up to $2,000/year for work-related college courses. Cell Phone Stipend: City cell phone provided depending on position. Educational Incentive Pay :Battalion Chief $1170.19/mo for Bachelor's, $1755.28 for Master's. Certification Pay :$585.09 Chief Officer Cert Pay for Battalion Chiefs. Other : Uniform Allowance ($40/mo) for Battalion Chiefs; Voluntary participation in Credit Union; Payroll Direct Deposit; Long-Term Care (premiums paid by employee). 1/14; 12/15; 8/19; 8/22; 24 Closing Date/Time: Continuous
CITY OF EL SEGUNDO, CA
El Segundo, California, United States
Description This recruitment requires a resume to be uploaded with the application to be considered complete. This recruitment will close on Wednesday, May 22, 2024 at 5:00 p.m. Applicants are encouraged to apply immediately as this recruitment may close at any time. DEFINITION: To manage, develop, and implement information systems programs and services, for the City; provides highly responsible and professional staff expertise to the Information Technology Systems Director. This position will be assigned to the Service Desk Manager role. Essential Job Functions SUPERVISION RECEIVED AND EXERCISED: Receives general supervision from the Information Technology Services Director. Provides supervision and functional direction to administrative, technical and support staff. DISTINGUISHING CHARACTERISTICS: The Information Systems Manager is the highest-level, full supervisory level, class in the Information System series that handles the most complex and sensitive projects. This position regularly requires considerable exercise of independent judgment and initiative. May act in the absence of the Information Technology Services Director. ESSENTIAL JOB FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills, and other characteristics. This list of duties and responsibilities is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. Incumbents may not perform all the listed functions and/or may be required to perform additional or different functions from those below, to address business needs and changing business practices. Characteristic Duties and Responsibilities: Positions in this classification typically perform a full range of duties at a level of complexity represented by the following types of responsibilities: Participates in the development of goals, objectives, policies, and procedures for the information Technology Department; Oversees system administration or end-user experience including planning, developing, implementing, maintaining and managing Citywide hardware and software applications; Researches and makes recommendations for hardware and software acquisition, modifications and compatibility; Performs maintenance on technical information systems; Partners with departments and serves as the their technology advocate through collaborative efforts; Aligns customer service, technical expertise, and project management skillset to provide the highest quality enterprise IT experience to our internal customers; Conducts comprehensive research, detail designs, programming processes and systems implementation requirements; Recommends software, local area networks, hardware and peripheral equipment based on findings; Identifies, monitors and maintains cost control activities to assure assigned areas of responsibility are within budgetary guidelines; Monitor revenues and expenditures to ensure sound fiscal control; Maintains current knowledge of technological trends and developments and operating practices essential to implementing successful new technology programs; Develops and maintains the City's disaster recovery system security plans; Resolves information systems-related discrepancies or procedural problems and responds to program procedural and/or delivery questions ensuring necessary follow-up occurs; Controls program records for operational and budget accountability; Confers with and advises staff and program participants by providing advice, problem solving assistance, answers to questions and interpretation of program goals and policy; Recruits, schedules, assigns, monitors and evaluates staff; Provides for and/or conducts staff development; Establishes work methods and standards; Initiates corrective and/or disciplinary action and responds to grievances and complaints according to established personnel policies and procedures and in consultation with Human Resources; Attends City Council meetings as needed; Regularly and predictably attend work; and Performs related duties as assigned. Qualifications KNOWLEDGE, SKILLS AND OTHER CHARACTERISTICS: To perform this job successfully, an individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skill, and/or ability required. Knowledge of: Contemporary information systems environments, hardware platforms, and operating systems including, but not limited to Microsoft technologies, VMware, and Networking; Advanced computer networking and logic; Virtualization technology Knowledge of Microsoft Active Directory environments; Automated business and financial computing systems; Telecommunications software, hardware, and peripherals; Disaster Recovery, firewalls, and computer system security methodologies and procedures; Personal computer troubleshooting, software applications, hardware, and peripherals; Principles and practices of effective supervision, training, and performance evaluation; Project management and contract administration principles and techniques; Principles and practices of providing excellent customer service; Methods and techniques of effective technical report preparation and presentation; Procedures and techniques of budget preparation and administration; Modern office practices, methods, procedures, and equipment; and Applicable federal, state, and local laws, ordinances, codes, and regulations. Skill in: Organizing, managing, and implementing comprehensive information systems and programs; Effectively planning, assigning, and evaluating the work of staff and contract consultants to complete technical work; Implementing, managing, and evaluating information systems; Identifying, troubleshooting, and resolving Service Desk requests; Ensuring project compliance with Federal, State, and local rules, laws, and regulations; Supervising, developing, motivating, and evaluating staff performance; Leading and/or coordinating technical information systems training programs; U nderstanding, interpreting, and applying complex regulations, procedures, and guidelines; Conducting complex technical research projects, evaluating alternatives, and making sound recommendations; Effectively communicating complex technical information to non-technical persons; Preparing and presenting clear, concise, and logical written and oral reports, correspondence, policies, procedures, and other written materials; Making sound, independent decisions within established policy and procedural guidelines; Prepare and administer a budget; Gaining cooperation through discussion and persuasion; Appearing for work on time; Following directions from a supervisor; Understanding and following posted work rules and procedures; Accepting constructive criticism; Working under pressure, handling significant problems and tasks that arise simultaneously and/or unexpectedly; Establishing and maintaining effective working relationships with staff, other City employees and the public; and Regularly required to work evenings and extended hours. QUALIFICATIONS: A combination of experience and training that would likely provide the required knowledge, skills and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be: Experience: For the Infrastructure Manager role - five (5) years of increasingly responsible information systems administration, design, programming, systems analysis, procedure and documentation or closely related experience managing complex, multi-user information systems, including two (2) years of management and supervisory experience. For the Service Desk Manager role - five (5) years of increasingly responsible information systems end-user computing devices and applications support or closely related experience managing in a complex, multi-user information systems environment, including two (2) years of management and supervisory experience. Education: Equivalent to a Bachelor’s degree (minimum 120 units) from an accredited college or university in Information Systems, Computer Science, Industrial Technology or a directly related field. Possession of Microsoft Certified Systems Engineer (MCSE) and/or Information Technology Infrastructure Library (ITIL) is highly desirable. OR Experience: For the Infrastructure Manager role-seven (7) years increasingly responsible information systems administration, design, programming, systems analysis, procedure and documentation or closely related experience managing complex, multi-user information systems, including two (2) years of management and supervisory experience. For the Service Desk Manager role- seven (7) years of increasingly responsible information systems end-user computing devices and applications support or closely related experience managing in a complex, multi-user information systems environment, including two (2) years of management and supervisory experience. Education: Associate degree from an accredited college or university in Information Systems, Computer Science, Industrial Technology or a directly related field. Possession of Microsoft Certified Systems Engineer (MCSE) and/or Information Technology Infrastructure Library (ITIL) is highly desirable. License/Certificates: Due to the performance of some field duties which requires the operation of a personal or City vehicle, valid and appropriate California driver's license and acceptable driving record are required. Disaster Service Worker: In accordance with Government Code Section 3100, City of El Segundo employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly. The City of El Segundo is an Equal Opportunity Employer, committed to supporting Diversity, Equity, and Inclusion initiatives to build and sustain an environment that values diversity, welcomes opportunities to engage and understand others, and fosters a sense of belonging. MANAGEMENT/ CONFIDENTIALEMPLOYEES (M&C) Benefit Summary PERS Retirement : Miscellaneous employees - Tier I-2% @ 55 . Tier II-2%@60 for individuals employed by the City on or after 12/30/12 who are already PERS members.Tier I and II members pay 7% of PERS member share and 1% shall be employee-paid cost-sharing of the City's contribution under Gov. Code section 20516(a).Single highest year is coordinated with Social Security and Medicare. PERS 2%@62 for new employees/members hired on or after 1/1/13.Three year average coordinated with Social Security and Medicare.Members pay 50% of normal cost (6.75%). Safety employees (Battalion Chiefs) - 3% @ 55 for current employees and individuals hired by the City who are already PERS members.Single highest year. Employees pay a total of 12% towards retirement. 2.7%@5 7 for new employees/members hired on or after 1/1/13.Three year average final compensation.Members pay 50% of normal cost . Social Security: The City matches employee’s Social Security contribution, which is 6.2% of your salary and is made on a pre-tax basis. The 2024 Social Security income cap is $168,600. Medical -Monthly medical contribution of $1,750 ($932 for medical and $818 for flex dollars). Flex dollars may be used toward a medical premium and/or deferred compensation plan. Employees are responsible for paying any out-of-pocket balance of the medical plan premium through a pre-tax payroll deduction. Deferred Compensation: Voluntary participation in Mission Sqaure 457 plan. Dental & Vision :MetLife Dental and VSP vision benefits are provided. Flex Plan :Section 125 Plan, allows for payment of employee-paid insurance, medical treatment, and dependent care expenses with pre-tax dollars. Employee Assistance Program : Employees are eligible for the basic level of service. Life Insurance :$50,000 term life policy provided by City; employee can purchase additional self and dependent coverage at group rates. Long-Term Disability: In addition to basic LTD plan (662/3 % of first $9,750 after 60-day waiting period), City provides Executive LTD which pays 75% of first $12,000 of employee's salary less the amount of any other income, up to a total of $2,500.Applies to non job-related occurrences.90 day waiting period. Holidays :11 fixed paid holidays plus one day of personal leave/floating holiday per year.Battalion Chiefs paid 156 hours. Vacation Leave :96 hours (1-5 years); 120 hours (6 - 10 years); 144 hours (11 - 14 years): 200 hours after 14 years.Leave can be used after 6 months of service.Annual cash conversion option. Upon reaching "E" step, employees accrue vacation based on total years of public sector service. Sick Leave :8 hours per month. Administrative Leave: Mid-Management and Confidential positions shall recieveup to 56 hours per calendar yearupon reccommendation of the Department Director and approval of the City Manager. Bereavement Leave: Three (3) working days (or 40 hours where travel is 500 miles or more) for qualifying incident. Tuition Reimbursement :Up to $2,000/year for work-related college courses. Cell Phone Stipend: City cell phone provided depending on position. Educational Incentive Pay :Battalion Chief $1170.19/mo for Bachelor's, $1755.28 for Master's. Certification Pay :$585.09 Chief Officer Cert Pay for Battalion Chiefs. Other : Uniform Allowance ($40/mo) for Battalion Chiefs; Voluntary participation in Credit Union; Payroll Direct Deposit; Long-Term Care (premiums paid by employee). 1/14; 12/15; 8/19; 8/22; 24 Closing Date/Time: 5/22/2024 5:00 PM Pacific
May 08, 2024
Full Time
Description This recruitment requires a resume to be uploaded with the application to be considered complete. This recruitment will close on Wednesday, May 22, 2024 at 5:00 p.m. Applicants are encouraged to apply immediately as this recruitment may close at any time. DEFINITION: To manage, develop, and implement information systems programs and services, for the City; provides highly responsible and professional staff expertise to the Information Technology Systems Director. This position will be assigned to the Service Desk Manager role. Essential Job Functions SUPERVISION RECEIVED AND EXERCISED: Receives general supervision from the Information Technology Services Director. Provides supervision and functional direction to administrative, technical and support staff. DISTINGUISHING CHARACTERISTICS: The Information Systems Manager is the highest-level, full supervisory level, class in the Information System series that handles the most complex and sensitive projects. This position regularly requires considerable exercise of independent judgment and initiative. May act in the absence of the Information Technology Services Director. ESSENTIAL JOB FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills, and other characteristics. This list of duties and responsibilities is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. Incumbents may not perform all the listed functions and/or may be required to perform additional or different functions from those below, to address business needs and changing business practices. Characteristic Duties and Responsibilities: Positions in this classification typically perform a full range of duties at a level of complexity represented by the following types of responsibilities: Participates in the development of goals, objectives, policies, and procedures for the information Technology Department; Oversees system administration or end-user experience including planning, developing, implementing, maintaining and managing Citywide hardware and software applications; Researches and makes recommendations for hardware and software acquisition, modifications and compatibility; Performs maintenance on technical information systems; Partners with departments and serves as the their technology advocate through collaborative efforts; Aligns customer service, technical expertise, and project management skillset to provide the highest quality enterprise IT experience to our internal customers; Conducts comprehensive research, detail designs, programming processes and systems implementation requirements; Recommends software, local area networks, hardware and peripheral equipment based on findings; Identifies, monitors and maintains cost control activities to assure assigned areas of responsibility are within budgetary guidelines; Monitor revenues and expenditures to ensure sound fiscal control; Maintains current knowledge of technological trends and developments and operating practices essential to implementing successful new technology programs; Develops and maintains the City's disaster recovery system security plans; Resolves information systems-related discrepancies or procedural problems and responds to program procedural and/or delivery questions ensuring necessary follow-up occurs; Controls program records for operational and budget accountability; Confers with and advises staff and program participants by providing advice, problem solving assistance, answers to questions and interpretation of program goals and policy; Recruits, schedules, assigns, monitors and evaluates staff; Provides for and/or conducts staff development; Establishes work methods and standards; Initiates corrective and/or disciplinary action and responds to grievances and complaints according to established personnel policies and procedures and in consultation with Human Resources; Attends City Council meetings as needed; Regularly and predictably attend work; and Performs related duties as assigned. Qualifications KNOWLEDGE, SKILLS AND OTHER CHARACTERISTICS: To perform this job successfully, an individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skill, and/or ability required. Knowledge of: Contemporary information systems environments, hardware platforms, and operating systems including, but not limited to Microsoft technologies, VMware, and Networking; Advanced computer networking and logic; Virtualization technology Knowledge of Microsoft Active Directory environments; Automated business and financial computing systems; Telecommunications software, hardware, and peripherals; Disaster Recovery, firewalls, and computer system security methodologies and procedures; Personal computer troubleshooting, software applications, hardware, and peripherals; Principles and practices of effective supervision, training, and performance evaluation; Project management and contract administration principles and techniques; Principles and practices of providing excellent customer service; Methods and techniques of effective technical report preparation and presentation; Procedures and techniques of budget preparation and administration; Modern office practices, methods, procedures, and equipment; and Applicable federal, state, and local laws, ordinances, codes, and regulations. Skill in: Organizing, managing, and implementing comprehensive information systems and programs; Effectively planning, assigning, and evaluating the work of staff and contract consultants to complete technical work; Implementing, managing, and evaluating information systems; Identifying, troubleshooting, and resolving Service Desk requests; Ensuring project compliance with Federal, State, and local rules, laws, and regulations; Supervising, developing, motivating, and evaluating staff performance; Leading and/or coordinating technical information systems training programs; U nderstanding, interpreting, and applying complex regulations, procedures, and guidelines; Conducting complex technical research projects, evaluating alternatives, and making sound recommendations; Effectively communicating complex technical information to non-technical persons; Preparing and presenting clear, concise, and logical written and oral reports, correspondence, policies, procedures, and other written materials; Making sound, independent decisions within established policy and procedural guidelines; Prepare and administer a budget; Gaining cooperation through discussion and persuasion; Appearing for work on time; Following directions from a supervisor; Understanding and following posted work rules and procedures; Accepting constructive criticism; Working under pressure, handling significant problems and tasks that arise simultaneously and/or unexpectedly; Establishing and maintaining effective working relationships with staff, other City employees and the public; and Regularly required to work evenings and extended hours. QUALIFICATIONS: A combination of experience and training that would likely provide the required knowledge, skills and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be: Experience: For the Infrastructure Manager role - five (5) years of increasingly responsible information systems administration, design, programming, systems analysis, procedure and documentation or closely related experience managing complex, multi-user information systems, including two (2) years of management and supervisory experience. For the Service Desk Manager role - five (5) years of increasingly responsible information systems end-user computing devices and applications support or closely related experience managing in a complex, multi-user information systems environment, including two (2) years of management and supervisory experience. Education: Equivalent to a Bachelor’s degree (minimum 120 units) from an accredited college or university in Information Systems, Computer Science, Industrial Technology or a directly related field. Possession of Microsoft Certified Systems Engineer (MCSE) and/or Information Technology Infrastructure Library (ITIL) is highly desirable. OR Experience: For the Infrastructure Manager role-seven (7) years increasingly responsible information systems administration, design, programming, systems analysis, procedure and documentation or closely related experience managing complex, multi-user information systems, including two (2) years of management and supervisory experience. For the Service Desk Manager role- seven (7) years of increasingly responsible information systems end-user computing devices and applications support or closely related experience managing in a complex, multi-user information systems environment, including two (2) years of management and supervisory experience. Education: Associate degree from an accredited college or university in Information Systems, Computer Science, Industrial Technology or a directly related field. Possession of Microsoft Certified Systems Engineer (MCSE) and/or Information Technology Infrastructure Library (ITIL) is highly desirable. License/Certificates: Due to the performance of some field duties which requires the operation of a personal or City vehicle, valid and appropriate California driver's license and acceptable driving record are required. Disaster Service Worker: In accordance with Government Code Section 3100, City of El Segundo employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly. The City of El Segundo is an Equal Opportunity Employer, committed to supporting Diversity, Equity, and Inclusion initiatives to build and sustain an environment that values diversity, welcomes opportunities to engage and understand others, and fosters a sense of belonging. MANAGEMENT/ CONFIDENTIALEMPLOYEES (M&C) Benefit Summary PERS Retirement : Miscellaneous employees - Tier I-2% @ 55 . Tier II-2%@60 for individuals employed by the City on or after 12/30/12 who are already PERS members.Tier I and II members pay 7% of PERS member share and 1% shall be employee-paid cost-sharing of the City's contribution under Gov. Code section 20516(a).Single highest year is coordinated with Social Security and Medicare. PERS 2%@62 for new employees/members hired on or after 1/1/13.Three year average coordinated with Social Security and Medicare.Members pay 50% of normal cost (6.75%). Safety employees (Battalion Chiefs) - 3% @ 55 for current employees and individuals hired by the City who are already PERS members.Single highest year. Employees pay a total of 12% towards retirement. 2.7%@5 7 for new employees/members hired on or after 1/1/13.Three year average final compensation.Members pay 50% of normal cost . Social Security: The City matches employee’s Social Security contribution, which is 6.2% of your salary and is made on a pre-tax basis. The 2024 Social Security income cap is $168,600. Medical -Monthly medical contribution of $1,750 ($932 for medical and $818 for flex dollars). Flex dollars may be used toward a medical premium and/or deferred compensation plan. Employees are responsible for paying any out-of-pocket balance of the medical plan premium through a pre-tax payroll deduction. Deferred Compensation: Voluntary participation in Mission Sqaure 457 plan. Dental & Vision :MetLife Dental and VSP vision benefits are provided. Flex Plan :Section 125 Plan, allows for payment of employee-paid insurance, medical treatment, and dependent care expenses with pre-tax dollars. Employee Assistance Program : Employees are eligible for the basic level of service. Life Insurance :$50,000 term life policy provided by City; employee can purchase additional self and dependent coverage at group rates. Long-Term Disability: In addition to basic LTD plan (662/3 % of first $9,750 after 60-day waiting period), City provides Executive LTD which pays 75% of first $12,000 of employee's salary less the amount of any other income, up to a total of $2,500.Applies to non job-related occurrences.90 day waiting period. Holidays :11 fixed paid holidays plus one day of personal leave/floating holiday per year.Battalion Chiefs paid 156 hours. Vacation Leave :96 hours (1-5 years); 120 hours (6 - 10 years); 144 hours (11 - 14 years): 200 hours after 14 years.Leave can be used after 6 months of service.Annual cash conversion option. Upon reaching "E" step, employees accrue vacation based on total years of public sector service. Sick Leave :8 hours per month. Administrative Leave: Mid-Management and Confidential positions shall recieveup to 56 hours per calendar yearupon reccommendation of the Department Director and approval of the City Manager. Bereavement Leave: Three (3) working days (or 40 hours where travel is 500 miles or more) for qualifying incident. Tuition Reimbursement :Up to $2,000/year for work-related college courses. Cell Phone Stipend: City cell phone provided depending on position. Educational Incentive Pay :Battalion Chief $1170.19/mo for Bachelor's, $1755.28 for Master's. Certification Pay :$585.09 Chief Officer Cert Pay for Battalion Chiefs. Other : Uniform Allowance ($40/mo) for Battalion Chiefs; Voluntary participation in Credit Union; Payroll Direct Deposit; Long-Term Care (premiums paid by employee). 1/14; 12/15; 8/19; 8/22; 24 Closing Date/Time: 5/22/2024 5:00 PM Pacific
CITY OF VENTURA, CA
501 Poli Street, Ventura, California 93001, USA
THE POSITION The City of Ventura is looking for a Facilities Project Manager to join the team and bring their experience in managing facilities projects for the City. This team member will play a key role in managing complex capital improvement facility related projects for City owned or managed real property structures. WHAT YOU’LL DO Reporting to the Fleet and Facilities Manager, this Facilities Project Manager will manage personnel and contractors, prepare cost estimates, and bid packages, ensure contract compliance, and supervise project staff. The role oversees large capital improvement projects, maintenance contracts, and other Public Works contracts, exercising independent judgment and decision-making. Direct and indirect supervision of professional, technical, and administrative staff is required. WHO YOU ARE The ideal candidate for this position possesses a blend of technical expertise, project management skills, financial acumen, communication abilities, and a strong commitment to customer service. If through education, training and/or experience, you are: skilled in overseeing all phases of construction projects, including budget and contract management, and maintaining effective external and internal communication channels throughout the project lifecycle, versed in managing and developing project scope, preparing bid solicitations and technical specifications, and interpreting legal and administrative policies to ensure compliance, able to coordinate and participate in facility improvement design, make informed design decisions, and implement facility standards to ensure quality and efficiency, adept at evaluating methods and materials for construction, overseeing procurement processes, and effectively managing professional services agreements and task orders, skilled in preparing and managing project budgets, cost estimates, and schedules while controlling expenditures effectively, committed to a customer-oriented work environment, maintaining positive working relationships with City management, staff, and the public, and responding promptly to emergency situations, able to manage multiple projects simultaneously while remaining flexible and adaptable in response to changing circumstances and deadlines, adjusting priorities and resources as needed to ensure project success, then you are an ideal candidate for this position. MORE INFORMATION For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at www.cityofventura.ca.gov/jobs or by clicking here Facilities Project Manager . THE SCHEDULE This recruitment will follow the below timeline. Tuesday, May 21, 2024, at 5:30 pm - Application Deadline. Applications must be submitted by this date to be considered for the position. May 27, 2024 - Candidates will be notified by email of their status by this date. Week of June 3, 2024 - Oral Panel Interviews are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. Week of June 17, 2024 - Department Selection Interviews are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. July 1, 2024 - Candidates will be notified of the outcome of the interview by this date. The timeline dates are subject to change. Candidates will be notified as necessary. SALARY AND BENEFITS The City offers a total compensation package that includes both a generous salary and other benefits! SALARY : $95,112.58 - $127,452.00 Annually Depends On Qualifications (DOQ) BENEFITS: Refer to the benefits tab on the job posting for specific information on City benefits. HOW TO APPLY To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire by the filing deadline, Tuesday, May 21, 2024, at 5:30 pm If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS WHAT DOES IT TAKE TO QUALIFY A combination of education, training, and/or experience equivalent to a bachelor's degree in a related area and four years of facilities construction and maintenance experience, including some lead and/or supervisory experience . Two years of project management experience and budgetary responsibility are desirable. License: Possession of a valid California Class C driver's license. Certification: Building Operator Certification Level II certification is highly desirable. APPLICATION AND INTERVIEW PROCESS YOUR APPLICATION Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs . It is important that your City job application shows all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire may disqualify you from further consideration in the recruitment process. DEADLINE TO APPLY : Applications and supplemental questions will be accepted until Tuesday, May 21, 2024, at 5:30 pm APPLICATION REVIEW: All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified based on experience, training, and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline. INTERVIEW DATES AND INFORMATION : A select number of candidates will be invited to a qualifying panel interview process that is tentatively scheduled for the Week of June 3, 2024 . Select candidates will be notified of specifics after the filing deadline. The department selection interviews are tentatively scheduled for the Week of June 17, 2024 . Candidates selected to move forward will be notified. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov. THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City’s Adopted FY 2023/2024 Operating and Capital budget totals approximately $428.8 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the FY2023-24 Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America’s most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura’s impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov DIVERSITY, EQUITY, AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Employment Information: Right to Work : Before employment, candidates must submit documentation verifying their legal right to work in the United States. Background Check : A pre-employment verification of background, references, and medical examination will be conducted. A drug screening may be required for some positions. Applicants for positions using a City vehicle may be required to submit a DMV report. Probationary Period : Six months Deferred Compensation: The City contributes $168 per year to a 457 plan and will match $1,650 per year contributed by the employee, for a total benefit of $1,818 per year. Medical & Dental Insurance: Up to $665 monthly towards a selection of plans. Medical and dental insurance is effective the first of the second month after date of hire. Optional Benefits: $495 monthly, which may be applied toward medical insurance premiums. Cash-out option is not available. Vision Insurance: City paid coverage provided for employees and dependents. Vision insurance is effective the first of the second month after date of hire. Life Insurance: City paid term life insurance equal to the employee's annual salary, and dependent life insurance of $2,000 per dependent. Disability Insurance: City paid short and long-term disability coverage. Retirement: Tier I - 2% @ 55/Single Highest Year of Compensation for Classic CalPERS members who worked for the City prior to December 31, 2012 and are returning to City employment. Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC. Tier II - 2% @ 60/3-Year Final Compensation Period for Classic CalPERS members with less than a six-month break in service from another CalPERS or CalPERS'-reciprocal agency. Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC. Tier III - 2% at 62/3-Year Final Compensation Period for New CalPERS members. Employees make a 6.25% member contribution, and are subject to compensation limits per Government Code Section 7522.10. Additional details regarding the City's retirement plan will be provided to candidates during the job offer process. Social Security: CalPERS members do not participate in Social Security retirement so there is no payroll deduction. Receiving a CalPERS benefit may affect your Social Security upon retirement. For further information contact a Social Security office or www.socialsecurity.gov/form1945 . Medicare: Employees participate only in the Medicare portion of Social Security. There is a 1.45% payroll deduction for this benefit. Vacation: 2.5 weeks, increasing to 4 weeks per year, after 10 years service. Employees may use vacation after successful completion of probation. Personal Leave: 27 hours per calendar year. Holidays: 12 paid holidays per year. Winter Holiday Break: 18 hours of Winter Holiday time. City Hall closure December 25th to January 1st. Sick Leave: 96-hour bank upon employment and additional accruals of 2 hours semi-monthly after 6 months of employment. Tuition Reimbursement: $2,500 per year for tuition and books for courses taken at accredited institution after completion of probation. Student Loan Forgiveness: The City currently qualifies as an eligible employer for the federal Public Service Loan Forgiveness program. Direct Deposit: Paychecks are automatically deposited to employee accounts. Flexible Workweek : A 9/80 workweek is available for some positions. Wellness Program : A comprehensive program is available, including on-site gym, exercise classes, downtown/beach-walking routes, weight loss, and tips on nutrition and healthy lifestyle. Professional Development: The City of Ventura is a LinkedIn Learning organization. LinkedIn Learning online classes are available with a library of more than 13,000 courses taught by real-world experts. Users can download certificates and customize learning paths that match their roles and competencies. Closing Date/Time: 5/21/2024 5:30 PM Pacific
Apr 27, 2024
Full Time
THE POSITION The City of Ventura is looking for a Facilities Project Manager to join the team and bring their experience in managing facilities projects for the City. This team member will play a key role in managing complex capital improvement facility related projects for City owned or managed real property structures. WHAT YOU’LL DO Reporting to the Fleet and Facilities Manager, this Facilities Project Manager will manage personnel and contractors, prepare cost estimates, and bid packages, ensure contract compliance, and supervise project staff. The role oversees large capital improvement projects, maintenance contracts, and other Public Works contracts, exercising independent judgment and decision-making. Direct and indirect supervision of professional, technical, and administrative staff is required. WHO YOU ARE The ideal candidate for this position possesses a blend of technical expertise, project management skills, financial acumen, communication abilities, and a strong commitment to customer service. If through education, training and/or experience, you are: skilled in overseeing all phases of construction projects, including budget and contract management, and maintaining effective external and internal communication channels throughout the project lifecycle, versed in managing and developing project scope, preparing bid solicitations and technical specifications, and interpreting legal and administrative policies to ensure compliance, able to coordinate and participate in facility improvement design, make informed design decisions, and implement facility standards to ensure quality and efficiency, adept at evaluating methods and materials for construction, overseeing procurement processes, and effectively managing professional services agreements and task orders, skilled in preparing and managing project budgets, cost estimates, and schedules while controlling expenditures effectively, committed to a customer-oriented work environment, maintaining positive working relationships with City management, staff, and the public, and responding promptly to emergency situations, able to manage multiple projects simultaneously while remaining flexible and adaptable in response to changing circumstances and deadlines, adjusting priorities and resources as needed to ensure project success, then you are an ideal candidate for this position. MORE INFORMATION For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at www.cityofventura.ca.gov/jobs or by clicking here Facilities Project Manager . THE SCHEDULE This recruitment will follow the below timeline. Tuesday, May 21, 2024, at 5:30 pm - Application Deadline. Applications must be submitted by this date to be considered for the position. May 27, 2024 - Candidates will be notified by email of their status by this date. Week of June 3, 2024 - Oral Panel Interviews are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. Week of June 17, 2024 - Department Selection Interviews are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. July 1, 2024 - Candidates will be notified of the outcome of the interview by this date. The timeline dates are subject to change. Candidates will be notified as necessary. SALARY AND BENEFITS The City offers a total compensation package that includes both a generous salary and other benefits! SALARY : $95,112.58 - $127,452.00 Annually Depends On Qualifications (DOQ) BENEFITS: Refer to the benefits tab on the job posting for specific information on City benefits. HOW TO APPLY To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire by the filing deadline, Tuesday, May 21, 2024, at 5:30 pm If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS WHAT DOES IT TAKE TO QUALIFY A combination of education, training, and/or experience equivalent to a bachelor's degree in a related area and four years of facilities construction and maintenance experience, including some lead and/or supervisory experience . Two years of project management experience and budgetary responsibility are desirable. License: Possession of a valid California Class C driver's license. Certification: Building Operator Certification Level II certification is highly desirable. APPLICATION AND INTERVIEW PROCESS YOUR APPLICATION Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs . It is important that your City job application shows all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire may disqualify you from further consideration in the recruitment process. DEADLINE TO APPLY : Applications and supplemental questions will be accepted until Tuesday, May 21, 2024, at 5:30 pm APPLICATION REVIEW: All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified based on experience, training, and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline. INTERVIEW DATES AND INFORMATION : A select number of candidates will be invited to a qualifying panel interview process that is tentatively scheduled for the Week of June 3, 2024 . Select candidates will be notified of specifics after the filing deadline. The department selection interviews are tentatively scheduled for the Week of June 17, 2024 . Candidates selected to move forward will be notified. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov. THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City’s Adopted FY 2023/2024 Operating and Capital budget totals approximately $428.8 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the FY2023-24 Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America’s most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura’s impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov DIVERSITY, EQUITY, AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Employment Information: Right to Work : Before employment, candidates must submit documentation verifying their legal right to work in the United States. Background Check : A pre-employment verification of background, references, and medical examination will be conducted. A drug screening may be required for some positions. Applicants for positions using a City vehicle may be required to submit a DMV report. Probationary Period : Six months Deferred Compensation: The City contributes $168 per year to a 457 plan and will match $1,650 per year contributed by the employee, for a total benefit of $1,818 per year. Medical & Dental Insurance: Up to $665 monthly towards a selection of plans. Medical and dental insurance is effective the first of the second month after date of hire. Optional Benefits: $495 monthly, which may be applied toward medical insurance premiums. Cash-out option is not available. Vision Insurance: City paid coverage provided for employees and dependents. Vision insurance is effective the first of the second month after date of hire. Life Insurance: City paid term life insurance equal to the employee's annual salary, and dependent life insurance of $2,000 per dependent. Disability Insurance: City paid short and long-term disability coverage. Retirement: Tier I - 2% @ 55/Single Highest Year of Compensation for Classic CalPERS members who worked for the City prior to December 31, 2012 and are returning to City employment. Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC. Tier II - 2% @ 60/3-Year Final Compensation Period for Classic CalPERS members with less than a six-month break in service from another CalPERS or CalPERS'-reciprocal agency. Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC. Tier III - 2% at 62/3-Year Final Compensation Period for New CalPERS members. Employees make a 6.25% member contribution, and are subject to compensation limits per Government Code Section 7522.10. Additional details regarding the City's retirement plan will be provided to candidates during the job offer process. Social Security: CalPERS members do not participate in Social Security retirement so there is no payroll deduction. Receiving a CalPERS benefit may affect your Social Security upon retirement. For further information contact a Social Security office or www.socialsecurity.gov/form1945 . Medicare: Employees participate only in the Medicare portion of Social Security. There is a 1.45% payroll deduction for this benefit. Vacation: 2.5 weeks, increasing to 4 weeks per year, after 10 years service. Employees may use vacation after successful completion of probation. Personal Leave: 27 hours per calendar year. Holidays: 12 paid holidays per year. Winter Holiday Break: 18 hours of Winter Holiday time. City Hall closure December 25th to January 1st. Sick Leave: 96-hour bank upon employment and additional accruals of 2 hours semi-monthly after 6 months of employment. Tuition Reimbursement: $2,500 per year for tuition and books for courses taken at accredited institution after completion of probation. Student Loan Forgiveness: The City currently qualifies as an eligible employer for the federal Public Service Loan Forgiveness program. Direct Deposit: Paychecks are automatically deposited to employee accounts. Flexible Workweek : A 9/80 workweek is available for some positions. Wellness Program : A comprehensive program is available, including on-site gym, exercise classes, downtown/beach-walking routes, weight loss, and tips on nutrition and healthy lifestyle. Professional Development: The City of Ventura is a LinkedIn Learning organization. LinkedIn Learning online classes are available with a library of more than 13,000 courses taught by real-world experts. Users can download certificates and customize learning paths that match their roles and competencies. Closing Date/Time: 5/21/2024 5:30 PM Pacific
State of Missouri
St. Joseph, Missouri, United States
Job Location: St. Joseph, MO Why you’ll love this position: Grain Inspection Services (GIS) plays a critical role in Missouri’s grain market by acting as an unbiased third-party to help to establish the value of grain being bought and sold. The mission of the GIS program is to provide superior customer service that promotes confidence in the Official grain inspection system and Missouri state government. The Field Office Manager oversees one of three field offices across the State of Missouri performing this function. The position is dynamic, no two days are the same. The work schedule requires a balance of office and field work and will fluctuate based on business need - allowing for increased flexibility and autonomy . Management of approximately 25 personnel (including full-time, part-time, and seasonal), including but not limited to: Scheduling & planning of staff work schedules; including shared responsibility of being available nights and weekends to manage potential last-minute changes by our customers. Hiring, onboarding, and supervision of professional, technical, and clerical staff. Performance management including clearly communicating and upholding expectations, disciplining when necessary, and providing opportunities and resources for growth. Foster a positive, collaborative, and accountable work environment. Maintain quality service by: Developing and maintaining productive & professional relationships with customers and other industry stakeholders. Understanding and enforcing quality standards including compliance with federal grain inspection standards. Collaborating with and learning from team members at all levels & locations, and champion changes to existing practices when necessary. Management of office expenses, including personnel use, in a fiscally responsible manner aligned with state-wide financial objectives. Other duties as assigned. On-site, daily support is received by an Assistant Field Office Manager and Lead Administrative Support Professional. Additional support is available through equivalent positions at other field offices. General supervision is received from the GIS Management team in Jefferson City. However, the Field Office Manager is expected to exercise considerable discretion, judgment, and a high degree of initiative in the performance of duties. This position will begin alongside the current Field Office Manager for a training period to ensure a successful transition of management duties. The intended start date for this position is July 1, 2024, but is flexible. Minimum Qualifications: Skills Ability to multi-task and quickly adapt to changing priorities. Effectively manage time (self and staff), including balancing short and long-term projects with daily service requests. Demonstrate a professional, positive attitude to all stakeholders and maintain customer service as a priority. Ability to handle pressure and exhibit a calm demeanor at all times. Communicate effectively & professionally, in verbal and written formats. Ensure a safe, secure, and legal work environment including the ability to maintain strict confidentiality. Maintain a high level of ethics, trustworthiness, and integrity. Exhibit excellent work ethic & dedication, including a willingness to perform inspection work when necessary. Ability to learn a wide variety of regulations, policies, and processes related to grain inspection through independent study, interactive hands-on training, and other means. * Employees in this position will be required to obtain a minimum of two grain grading licenses within the first two years of employment as Field Office Manager. A third license may be required based on applicant experience and will be specified prior to hire. Applicants with existing FGIS-issued grain grading licenses may be exempt or partially exempt from this requirement at management discretion. Technical Possess a valid Missouri Driver’s license. High level of proficiency in general computer skills & Microsoft Office products including Outlook, Word and Excel. Ability to travel outside of service area in conjunction with business & professional development needs, including up to 50% of the time during initial training period, and typically less than 10% thereafter. Reliable cellular service while at home. Education/Experience Minimum of 8 years of a combination of relevant experience and relevant degree, such as : 4-year degree in relevant field AND 4 or more years of relevant experience or High school diploma or GED equivalent AND 8 or more years of relevant experience Relevant areas may include business administration, management, agriculture, agriculture economics, transportation and/or logistics management, manufacturing or warehouse management, grain inspection, grain handling or processing, or similar areas. Preferred Qualifications: Highly preferred: Prior management experience Experience in the grain industry including grain inspection, grain handling, grain processing, etc. Those with Official grain inspection system experience, including FGIS-licensed inspectors, are highly preferred but lack of this experience will not be used as the sole basis denying consideration to any applicant. Work experience in office settings AND field settings. Experience or certification in continuous process improvement (such as Lean Six Sigma “Belts”), change management, project management, or similar topics. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . Benefits Include: 3 weeks paid vacation AND 3 weeks paid sick leave 13 paid holidays per year Insurance: health (medical, dental, vision) and free life insurance Retirement: including up to a $75.00 per month match on savings plan Up to 6 weeks paid parental leave for birth or adoption And several additional resources including the SELF program (formerly EAP), discount websites, and healthy living incentives!
May 08, 2024
Full Time
Job Location: St. Joseph, MO Why you’ll love this position: Grain Inspection Services (GIS) plays a critical role in Missouri’s grain market by acting as an unbiased third-party to help to establish the value of grain being bought and sold. The mission of the GIS program is to provide superior customer service that promotes confidence in the Official grain inspection system and Missouri state government. The Field Office Manager oversees one of three field offices across the State of Missouri performing this function. The position is dynamic, no two days are the same. The work schedule requires a balance of office and field work and will fluctuate based on business need - allowing for increased flexibility and autonomy . Management of approximately 25 personnel (including full-time, part-time, and seasonal), including but not limited to: Scheduling & planning of staff work schedules; including shared responsibility of being available nights and weekends to manage potential last-minute changes by our customers. Hiring, onboarding, and supervision of professional, technical, and clerical staff. Performance management including clearly communicating and upholding expectations, disciplining when necessary, and providing opportunities and resources for growth. Foster a positive, collaborative, and accountable work environment. Maintain quality service by: Developing and maintaining productive & professional relationships with customers and other industry stakeholders. Understanding and enforcing quality standards including compliance with federal grain inspection standards. Collaborating with and learning from team members at all levels & locations, and champion changes to existing practices when necessary. Management of office expenses, including personnel use, in a fiscally responsible manner aligned with state-wide financial objectives. Other duties as assigned. On-site, daily support is received by an Assistant Field Office Manager and Lead Administrative Support Professional. Additional support is available through equivalent positions at other field offices. General supervision is received from the GIS Management team in Jefferson City. However, the Field Office Manager is expected to exercise considerable discretion, judgment, and a high degree of initiative in the performance of duties. This position will begin alongside the current Field Office Manager for a training period to ensure a successful transition of management duties. The intended start date for this position is July 1, 2024, but is flexible. Minimum Qualifications: Skills Ability to multi-task and quickly adapt to changing priorities. Effectively manage time (self and staff), including balancing short and long-term projects with daily service requests. Demonstrate a professional, positive attitude to all stakeholders and maintain customer service as a priority. Ability to handle pressure and exhibit a calm demeanor at all times. Communicate effectively & professionally, in verbal and written formats. Ensure a safe, secure, and legal work environment including the ability to maintain strict confidentiality. Maintain a high level of ethics, trustworthiness, and integrity. Exhibit excellent work ethic & dedication, including a willingness to perform inspection work when necessary. Ability to learn a wide variety of regulations, policies, and processes related to grain inspection through independent study, interactive hands-on training, and other means. * Employees in this position will be required to obtain a minimum of two grain grading licenses within the first two years of employment as Field Office Manager. A third license may be required based on applicant experience and will be specified prior to hire. Applicants with existing FGIS-issued grain grading licenses may be exempt or partially exempt from this requirement at management discretion. Technical Possess a valid Missouri Driver’s license. High level of proficiency in general computer skills & Microsoft Office products including Outlook, Word and Excel. Ability to travel outside of service area in conjunction with business & professional development needs, including up to 50% of the time during initial training period, and typically less than 10% thereafter. Reliable cellular service while at home. Education/Experience Minimum of 8 years of a combination of relevant experience and relevant degree, such as : 4-year degree in relevant field AND 4 or more years of relevant experience or High school diploma or GED equivalent AND 8 or more years of relevant experience Relevant areas may include business administration, management, agriculture, agriculture economics, transportation and/or logistics management, manufacturing or warehouse management, grain inspection, grain handling or processing, or similar areas. Preferred Qualifications: Highly preferred: Prior management experience Experience in the grain industry including grain inspection, grain handling, grain processing, etc. Those with Official grain inspection system experience, including FGIS-licensed inspectors, are highly preferred but lack of this experience will not be used as the sole basis denying consideration to any applicant. Work experience in office settings AND field settings. Experience or certification in continuous process improvement (such as Lean Six Sigma “Belts”), change management, project management, or similar topics. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . Benefits Include: 3 weeks paid vacation AND 3 weeks paid sick leave 13 paid holidays per year Insurance: health (medical, dental, vision) and free life insurance Retirement: including up to a $75.00 per month match on savings plan Up to 6 weeks paid parental leave for birth or adoption And several additional resources including the SELF program (formerly EAP), discount websites, and healthy living incentives!
CITY OF GLENDALE CA
Glendale, California, United States
The Position Under general administrative direction, this management position is responsible for the management and oversight of the Water Engineering Section of Glendale Water & Power, as well as the direct supervision of professional staff. Additionally, this position acts as the lead manager for the Water Operations, Distribution, and Water Quality Sections in the absence of the Chief Assistant General Manager or Assistant General Manager - Water Services. Essential functions of the job include, but are not limited to, the following: Ensures Department services are provided with exceptional customer service and the highest level of ethical standards. Directs and oversees the Water Engineering Section and its two primary subdivisions: Project Delivery and Operations Engineering. Directly supervises several staff members in the Water Engineering Section and ensures that all Section activities are carried out safely and in accordance with City and Departmental goals. Ensures that the planning, design, and operation of water facilities are performed in accordance with Local, State and Federal regulations. As head of the Project Delivery subdivision, administers the Capital Improvement Program. Provides exceptional customer service in interacting with customers and developers in the installation and relocation of water services. Provides technical support to the Water Distribution Maintenance Section. Ensures that GWP capital and developer projects are completed on a timely basis and in the most cost-effective manner. Oversees the preparation of cost estimates, designs, drawings, specifications, and operating procedures for the installation of water mains, services, fire hydrants and other distribution system equipment. Provides construction management for projects directly and using contracted support, as needed, including physical inspections of construction in progress, approving progress payments, and managing change orders. Also ensures that Water Division maps and records are accurately maintained and updated in a timely manner. As head of the Operations Engineering group, oversees the project planning function that drives the Capital Improvement Program and the operational strategy function that provides high level analysis and support to the Water Operations Section and Water Quality Section. Oversees both short and long-range planning for water supply, storage, and distribution facilities including regular revisions to the water system master plan and preparation of engineering studies that provide planning level details and costs of future capital improvements. Provides support to the Water Operations Section on the asset management program including preventive maintenance planning, and asset and maintenance activity documentation and analysis. Provides technical assistance with improvements or modifications to the local and remote control of the water facilities. Also provides technical assistance to the Water Quality Section on regulatory analysis and reporting, and with analysis and improvements in operating the water system efficiently from a water quality perspective. May perform the duties of the Chief Assistant General Manager or Assistant General Manager - Water Services in his/her absence. Assists the Chief Assistant General Manager or Assistant General Manager - Water Services with coverage and attendance at the various water committee and informational meetings at the Metropolitan Water District, the Upper Los Angeles River Area Watermaster, the Glendale Operable Unit, the State Water Board, and other water and utility organizations and associations. Hires capable employees and implements necessary training to develop staff to meet the requirements of each functional area of responsibility. Ensures that adequate back-up skills are developed, and individual skills and abilities are increased. Ensures that assigned personnel work effectively with employees of other City departments and sections within GWP. Reviews and evaluates employees' job performance, and effectively recommends personnel action. Plans, lays out, and delegates work to subordinate employees. Drives on City business as necessary. Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner. Performs other related duties as assigned or as the situation requires. Minimum Requirements Knowledge, Skills & Abilities Knowledge of: Applicable Federal, State and Local laws, ordinances, codes, standards, and regulations related to workplace safety, the practice of professional engineering, water quality maintenance, testing and reporting, as well as contracting for construction and professional services. Engineering principles relating to project cost estimating and budgeting, preparation of requests for proposals (RFPs) and requests for bids, and the bidding and procurement process. Engineering principles relating to the design, construction, operation and control of water facilities and the development and preparation of water system master plans. Principles of organization, management, supervision, and staff development. Skill in: Composing and preparing reports, memorandums, letters, and e-mails that are professional and easy to follow. Creating Microsoft Excel spreadsheets to compile, calculate and analyze information. Leading teams toward Departmental goals and objectives. Making effective presentations. Making independent judgments and decisions based on standard policy or procedure. Managing complex projects. Managing multiple priorities successfully. Quickly determining the best course of action in a given situation, while remaining patient and professional when leading others toward that conclusion and being open to better alternatives. Ability to: Provide exceptional customer service to those utilizing the Glendale Water and Power Department services. Communicate clearly and concisely, both orally and in writing, with all levels of employees and the public, including co-workers, managers, department heads, Council members, Commissioners, and outside agencies. Develop and maintain positive working relationships with City departments, businesses, and the local community. Effectively supervise and train subordinates. Establish and maintain smooth working relationships and effectively resolve interpersonal conflicts. Foster a teamwork environment. Lead, coach, instruct, direct, and motivate employees. Model and practice the highest standard of ethical conduct. Organize, assign, and schedule workload among employees. Provide clear work instruction. Read, understand, and develop plans, drawings, and specifications. Review and evaluate employees' job performance and effectively recommend personnel action. Other Characteristics Willingness to: Assume responsibility for maintaining a safe working environment. Fully embrace the value and merits of a well-qualified, diverse workforce that is generally reflective of the surrounding labor market. Plan, initiate, recommend, and carry out actions as required. Work the necessary hours and times to accomplish goals, objectives and required tasks. Experience Eight years of recent progressively responsible professional experience in the water industry, four years of which must include working in a responsible supervisory capacity. Experience in one or more of the following areas is desirable: pump station design; grant and proposal writing for Federal and State grants; preparation of water master plans; concepts and processes of disinfection and water treatment; asset management, working with the Metropolitan Water District of Southern California; well design and well drilling and maintenance; water rate design; and/or project/construction management. Education/Training Bachelor's Degree in Civil or Mechanical Engineering or a related field. Master’s Degree in Civil or Mechanical Engineering, Public/Business Administration, or a related field is highly desirable. License(s)/Certification(s) Registration as a Civil Engineer with the California State Board for Professional Engineers, Land Surveyors and Geologists. Valid California Class C driver's license. Note An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements. However, there is no equivalent for Registration as a Civil Engineer with the California State Board for Professional Engineers, Land Surveyors and Geologists. Exceptional Customer Service Policy The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention. Please click on the link to read the Exceptional Customer Service Policy . Selection Process EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process. ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, knowledge, and skills for the position. Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidates' education and experience as related to the position. Any examination will be to evaluate the candidates' education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity. The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance. The above listed benefits apply to full-time, salaried positions only. Closing Date/Time: Continuous
Mar 07, 2024
Full Time
The Position Under general administrative direction, this management position is responsible for the management and oversight of the Water Engineering Section of Glendale Water & Power, as well as the direct supervision of professional staff. Additionally, this position acts as the lead manager for the Water Operations, Distribution, and Water Quality Sections in the absence of the Chief Assistant General Manager or Assistant General Manager - Water Services. Essential functions of the job include, but are not limited to, the following: Ensures Department services are provided with exceptional customer service and the highest level of ethical standards. Directs and oversees the Water Engineering Section and its two primary subdivisions: Project Delivery and Operations Engineering. Directly supervises several staff members in the Water Engineering Section and ensures that all Section activities are carried out safely and in accordance with City and Departmental goals. Ensures that the planning, design, and operation of water facilities are performed in accordance with Local, State and Federal regulations. As head of the Project Delivery subdivision, administers the Capital Improvement Program. Provides exceptional customer service in interacting with customers and developers in the installation and relocation of water services. Provides technical support to the Water Distribution Maintenance Section. Ensures that GWP capital and developer projects are completed on a timely basis and in the most cost-effective manner. Oversees the preparation of cost estimates, designs, drawings, specifications, and operating procedures for the installation of water mains, services, fire hydrants and other distribution system equipment. Provides construction management for projects directly and using contracted support, as needed, including physical inspections of construction in progress, approving progress payments, and managing change orders. Also ensures that Water Division maps and records are accurately maintained and updated in a timely manner. As head of the Operations Engineering group, oversees the project planning function that drives the Capital Improvement Program and the operational strategy function that provides high level analysis and support to the Water Operations Section and Water Quality Section. Oversees both short and long-range planning for water supply, storage, and distribution facilities including regular revisions to the water system master plan and preparation of engineering studies that provide planning level details and costs of future capital improvements. Provides support to the Water Operations Section on the asset management program including preventive maintenance planning, and asset and maintenance activity documentation and analysis. Provides technical assistance with improvements or modifications to the local and remote control of the water facilities. Also provides technical assistance to the Water Quality Section on regulatory analysis and reporting, and with analysis and improvements in operating the water system efficiently from a water quality perspective. May perform the duties of the Chief Assistant General Manager or Assistant General Manager - Water Services in his/her absence. Assists the Chief Assistant General Manager or Assistant General Manager - Water Services with coverage and attendance at the various water committee and informational meetings at the Metropolitan Water District, the Upper Los Angeles River Area Watermaster, the Glendale Operable Unit, the State Water Board, and other water and utility organizations and associations. Hires capable employees and implements necessary training to develop staff to meet the requirements of each functional area of responsibility. Ensures that adequate back-up skills are developed, and individual skills and abilities are increased. Ensures that assigned personnel work effectively with employees of other City departments and sections within GWP. Reviews and evaluates employees' job performance, and effectively recommends personnel action. Plans, lays out, and delegates work to subordinate employees. Drives on City business as necessary. Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner. Performs other related duties as assigned or as the situation requires. Minimum Requirements Knowledge, Skills & Abilities Knowledge of: Applicable Federal, State and Local laws, ordinances, codes, standards, and regulations related to workplace safety, the practice of professional engineering, water quality maintenance, testing and reporting, as well as contracting for construction and professional services. Engineering principles relating to project cost estimating and budgeting, preparation of requests for proposals (RFPs) and requests for bids, and the bidding and procurement process. Engineering principles relating to the design, construction, operation and control of water facilities and the development and preparation of water system master plans. Principles of organization, management, supervision, and staff development. Skill in: Composing and preparing reports, memorandums, letters, and e-mails that are professional and easy to follow. Creating Microsoft Excel spreadsheets to compile, calculate and analyze information. Leading teams toward Departmental goals and objectives. Making effective presentations. Making independent judgments and decisions based on standard policy or procedure. Managing complex projects. Managing multiple priorities successfully. Quickly determining the best course of action in a given situation, while remaining patient and professional when leading others toward that conclusion and being open to better alternatives. Ability to: Provide exceptional customer service to those utilizing the Glendale Water and Power Department services. Communicate clearly and concisely, both orally and in writing, with all levels of employees and the public, including co-workers, managers, department heads, Council members, Commissioners, and outside agencies. Develop and maintain positive working relationships with City departments, businesses, and the local community. Effectively supervise and train subordinates. Establish and maintain smooth working relationships and effectively resolve interpersonal conflicts. Foster a teamwork environment. Lead, coach, instruct, direct, and motivate employees. Model and practice the highest standard of ethical conduct. Organize, assign, and schedule workload among employees. Provide clear work instruction. Read, understand, and develop plans, drawings, and specifications. Review and evaluate employees' job performance and effectively recommend personnel action. Other Characteristics Willingness to: Assume responsibility for maintaining a safe working environment. Fully embrace the value and merits of a well-qualified, diverse workforce that is generally reflective of the surrounding labor market. Plan, initiate, recommend, and carry out actions as required. Work the necessary hours and times to accomplish goals, objectives and required tasks. Experience Eight years of recent progressively responsible professional experience in the water industry, four years of which must include working in a responsible supervisory capacity. Experience in one or more of the following areas is desirable: pump station design; grant and proposal writing for Federal and State grants; preparation of water master plans; concepts and processes of disinfection and water treatment; asset management, working with the Metropolitan Water District of Southern California; well design and well drilling and maintenance; water rate design; and/or project/construction management. Education/Training Bachelor's Degree in Civil or Mechanical Engineering or a related field. Master’s Degree in Civil or Mechanical Engineering, Public/Business Administration, or a related field is highly desirable. License(s)/Certification(s) Registration as a Civil Engineer with the California State Board for Professional Engineers, Land Surveyors and Geologists. Valid California Class C driver's license. Note An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements. However, there is no equivalent for Registration as a Civil Engineer with the California State Board for Professional Engineers, Land Surveyors and Geologists. Exceptional Customer Service Policy The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention. Please click on the link to read the Exceptional Customer Service Policy . Selection Process EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process. ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, knowledge, and skills for the position. Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidates' education and experience as related to the position. Any examination will be to evaluate the candidates' education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity. The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance. The above listed benefits apply to full-time, salaried positions only. Closing Date/Time: Continuous
City of San Jose
United States, California, San Jose
The Department of Planning, Building and Code Enforcement (PBCE): The PBCE department guides the physical change of San José to create and maintain a safe, healthy, attractive, and vital place to live and work. We partner with our community and City Council in this mission. The department is committed to excellent customer service, community engagement, and providing its employees with a positive, inspiring environment in which to work. We strive to demonstrate the City values of Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration, and seek employees who do the same. The Building Division is a part of the Development Services team, and consists of four Core Groups: - Permit Center Services & Expedited Review - Plan Review Services - Inspection Services - Support Services Parks, Recreation and Neighborhood Services Department (PRNS): Are you ready to join a team that is "Building Community Through Fun?" Are you ready to make a difference? San José's Parks, Recreation and Neighborhood Services Department (PRNS) is looking for people who want to make San José a better place to live. Our mission is to build healthy communities through people, parks, and programs, and our vision is to be a national leader in cultivating healthy communities through quality programs and dynamic public spaces. We are guided by the principles of accessibility, inclusiveness, affordability, equity, diversity, sustainability, and flexibility. Using guiding principles from our 20-year strategic plan, ActivateSJ, we create and activate quality places where people want to live, work, play, and learn: 51 community centers, 210 parks, Happy Hollow Park & Zoo, and more. We take a fun approach to public service, and value the public's trust. Our team is collaborative, supportive, and innovative. We are a fast-paced organization that takes decisive action after thoughtful planning. To learn more about the PRNS Department, click here.The PBCE and PRNS departments are looking to fill two full-time Public Information Manager positions. Salary range for this classification is: $144,274.00 - $176,586.02 annually This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience. Planning, Building and Code Enforcement position: The Public Information team works closely in support of each of the Department's divisions to provide information to the public and within the organization. ?The Department is currently seeking a highly qualified and experienced individual to fill the role of Public Information Manager. As the Public Information Manager, you will be responsible for developing and implementing public information strategies to effectively disseminate information to the public, media, and other stakeholders regarding the department's operations, policies, and initiatives. Working under the direction of the Director, this includes additional aspects such as developing marketing and communication programs, developing and maintaining effective communication with media, community, and public relations sectors, developing and strengthening community partnerships and commitment to public education, as well as managing marketing and internal/external outreach strategies. The Division is committed to developing, maintaining, and continually improving the quality of services and the customer experience with the goals mentioned above and the successful applicant will recognize and value these goals and qualities while striving to achieve the objectives and tasks of the classification. Parks, Recreation and Neighborhood Services position: The PRNS Department is seeking an experienced senior communicator with a diverse skillset to establish and guide the strategy for all communications, website, public relations messages, and collateral to represent the PRNS Department to the public. The successful candidate will demonstrate excellent writing and presentation skills and have substantial experience with developing and executing effective communication plans using a wide range of appropriate tactics, including traditional and new media. Creativity, good judgment, initiative, and a collaborative attitude are essential, as well as the skills necessary in developing strategic partnerships, including with potential partners and donors, to ensure that equitable access to recreational opportunities are provided to all San José residents. Candidates with public sector, corporate, or public relations agency experience are invited to apply. Typical duties for a position within either department include but are not limited to: Develop and execute internal and external communication plans, including implementing communication/media strategies, marketing efforts, development updates, and educational resources Manage and develop communications strategies for department senior leadership and ensure the alignment of communication plans and messaging with City goals and objectives. Build and manage strategic communication channels to reach diverse customer segments and stakeholders, including websites, digital newsletters, social media, blogs, email, and direct mail. Develop and manage department's website content and expanding social media strategies and outreach Collaborating with department staff to ensure consistent and accurate messaging on all departmental communications. Serving as the department's primary spokesperson and media liaison, providing timely and accurate information on departmental activities and initiatives. Plan promotional programs to improve customer and community relations and ensure sufficient equity to public Develop print and electronic communications Work collaboratively and creatively to support public relations efforts, the functions of the department and its related activities Evaluate and recommend a communication plan and plan action to be taken in response to an emergency Work involves conceptualizing, developing, implementing, managing, and evaluating major public information activities, public education, community relations, and special events and projects. Education : A bachelor's degree from an accredited college or university in journalism, mass media communications, public relations, advertising, marketing or a closely related field. Experience : Six (6) years of increasingly responsible journalism, mass media communications, public relations or public information experience, including three (3) years of supervisory experience. Licensing Requirements : Valid California Driver's License may be required. Form 700 Requirement : This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an "Assuming Office Form 700" with the City Clerk's Office within the first 30 days of employment with the office.The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Collaboration - Develops networks and builds alliances; engages in cross-functional activities. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, ora
lly and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements. Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, encourages and rewards risk-taking, allowing others to learn from mistakes; provides motivational supports and direction. Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems; is proactive and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. If you have questions about the duties of these positions, the selection or hiring processes, please contact Becki Gervin at becki.gervin@sanjoseca.gov.
May 09, 2024
Full Time
The Department of Planning, Building and Code Enforcement (PBCE): The PBCE department guides the physical change of San José to create and maintain a safe, healthy, attractive, and vital place to live and work. We partner with our community and City Council in this mission. The department is committed to excellent customer service, community engagement, and providing its employees with a positive, inspiring environment in which to work. We strive to demonstrate the City values of Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration, and seek employees who do the same. The Building Division is a part of the Development Services team, and consists of four Core Groups: - Permit Center Services & Expedited Review - Plan Review Services - Inspection Services - Support Services Parks, Recreation and Neighborhood Services Department (PRNS): Are you ready to join a team that is "Building Community Through Fun?" Are you ready to make a difference? San José's Parks, Recreation and Neighborhood Services Department (PRNS) is looking for people who want to make San José a better place to live. Our mission is to build healthy communities through people, parks, and programs, and our vision is to be a national leader in cultivating healthy communities through quality programs and dynamic public spaces. We are guided by the principles of accessibility, inclusiveness, affordability, equity, diversity, sustainability, and flexibility. Using guiding principles from our 20-year strategic plan, ActivateSJ, we create and activate quality places where people want to live, work, play, and learn: 51 community centers, 210 parks, Happy Hollow Park & Zoo, and more. We take a fun approach to public service, and value the public's trust. Our team is collaborative, supportive, and innovative. We are a fast-paced organization that takes decisive action after thoughtful planning. To learn more about the PRNS Department, click here.The PBCE and PRNS departments are looking to fill two full-time Public Information Manager positions. Salary range for this classification is: $144,274.00 - $176,586.02 annually This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience. Planning, Building and Code Enforcement position: The Public Information team works closely in support of each of the Department's divisions to provide information to the public and within the organization. ?The Department is currently seeking a highly qualified and experienced individual to fill the role of Public Information Manager. As the Public Information Manager, you will be responsible for developing and implementing public information strategies to effectively disseminate information to the public, media, and other stakeholders regarding the department's operations, policies, and initiatives. Working under the direction of the Director, this includes additional aspects such as developing marketing and communication programs, developing and maintaining effective communication with media, community, and public relations sectors, developing and strengthening community partnerships and commitment to public education, as well as managing marketing and internal/external outreach strategies. The Division is committed to developing, maintaining, and continually improving the quality of services and the customer experience with the goals mentioned above and the successful applicant will recognize and value these goals and qualities while striving to achieve the objectives and tasks of the classification. Parks, Recreation and Neighborhood Services position: The PRNS Department is seeking an experienced senior communicator with a diverse skillset to establish and guide the strategy for all communications, website, public relations messages, and collateral to represent the PRNS Department to the public. The successful candidate will demonstrate excellent writing and presentation skills and have substantial experience with developing and executing effective communication plans using a wide range of appropriate tactics, including traditional and new media. Creativity, good judgment, initiative, and a collaborative attitude are essential, as well as the skills necessary in developing strategic partnerships, including with potential partners and donors, to ensure that equitable access to recreational opportunities are provided to all San José residents. Candidates with public sector, corporate, or public relations agency experience are invited to apply. Typical duties for a position within either department include but are not limited to: Develop and execute internal and external communication plans, including implementing communication/media strategies, marketing efforts, development updates, and educational resources Manage and develop communications strategies for department senior leadership and ensure the alignment of communication plans and messaging with City goals and objectives. Build and manage strategic communication channels to reach diverse customer segments and stakeholders, including websites, digital newsletters, social media, blogs, email, and direct mail. Develop and manage department's website content and expanding social media strategies and outreach Collaborating with department staff to ensure consistent and accurate messaging on all departmental communications. Serving as the department's primary spokesperson and media liaison, providing timely and accurate information on departmental activities and initiatives. Plan promotional programs to improve customer and community relations and ensure sufficient equity to public Develop print and electronic communications Work collaboratively and creatively to support public relations efforts, the functions of the department and its related activities Evaluate and recommend a communication plan and plan action to be taken in response to an emergency Work involves conceptualizing, developing, implementing, managing, and evaluating major public information activities, public education, community relations, and special events and projects. Education : A bachelor's degree from an accredited college or university in journalism, mass media communications, public relations, advertising, marketing or a closely related field. Experience : Six (6) years of increasingly responsible journalism, mass media communications, public relations or public information experience, including three (3) years of supervisory experience. Licensing Requirements : Valid California Driver's License may be required. Form 700 Requirement : This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an "Assuming Office Form 700" with the City Clerk's Office within the first 30 days of employment with the office.The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Collaboration - Develops networks and builds alliances; engages in cross-functional activities. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, ora
lly and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements. Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, encourages and rewards risk-taking, allowing others to learn from mistakes; provides motivational supports and direction. Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems; is proactive and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. If you have questions about the duties of these positions, the selection or hiring processes, please contact Becki Gervin at becki.gervin@sanjoseca.gov.
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description SENIOR PROJECT MANAGER Full-Time Employment Opportunity Achieving your goals doesn't just give you things; it shapes who you are. The City of Sunnyvale invites you to take the next step in your career by applying for the Senior Project Manager position in the Information Technology Department. In this role, you'll partner alongside some of the most innovative, intelligent IT professionals in the Silicon Valley as we manage the full spectrum of information technology projects: applications, system implementations, security enhancements and more. The ideal candidate will demonstrate strong project management background in implementing applications, infrastructure components and security aspects. You'll collaborate with various departments, including Public Safety, Public Works, Community Development, and more, making this a dynamic and engaging opportunity. As the Senior Project Manager, you'll be in constant communication with department staff, the public, consultants, contractors, and other stakeholders. Delivery will be defined by smooth and efficient project execution, meaning exceptional communication and interpersonal skills are a must. Ideal candidates will possess a solid background in project management in key areas, including implementing applications, infrastructure components, and security measures. Peak performers will find our standards and possibilities irresistible - if you're looking to enable a new reality of public sector technology through innovation and integrity, we're looking for you. Apply today! To view the full classification, please see the link below: https://www.governmentjobs.com/careers/sunnyvale/classspecs/1344855 DISTINGUISHING CHARACTERISTICS The Senior Applications Analyst / Project Manager is an advanced journey level classification in the Applications Analyst / Project Manager series that designs, configures, installs, recommends, evaluates, and maintains application systems, scripts or reports Positions at this level are distinguished from other classes within the series by the level of responsibility, complexity of duties assigned and independence of action taken. The Senior Applications Analyst / Project Manager is distinguished from the lower-level classification of Applications Analyst I/II / Project Coordinator I/II in that the Senior Applications Analyst / Project Manager requires a higher level of technical and specialized application and business intelligence system expertise and an emphasis in multiple areas of focus. This classification is distinguished from the higher-level Principal Applications Analyst / Project Manager in that the Principal Applications Analyst / Project Manager independently designs and implements the most complex systems, leads larger IT projects and supervises. The Applications Analyst / Project Manager classification series has four (4) distinct areas of focus listed below. To be hired as a Senior Applications Analyst / Project Manager, the candidate must demonstrate the minimum qualifications with an emphasis in at least two of the areas of focus below: Configured Off the Shelf/Software-As-A-Service (COTS/SaaS) Application Configuration: Responsible for application configuration, including configuring and modifying the configuration of packaged systems to meet evolving and ongoing functional needs of City departments. Business Requirements Analysis, System Documentation and Product functionality mapping: Responsible for business requirements, system documentation, and product functionality mapping. Application/Interface Development, Database Development and Support, and Support of Custom-developed applications: Responsible for application interfaces and database development. Project Management/Coordination Activities: Responsible for managing projects from inception to implementation including all project-related functions coordinating, project plan, risk management plan, and communication plans. Essential Job Functions (May include, but are not limited to, the following): Plans, designs, recommends, installs, upgrades, and supports application systems, interfaces, queries, database, scripting activities, and business intelligence/reporting solutions to achieve optimum performance in accordance with the IT Service Level Agreement (SLA). Completes service requests in a timely manner and provides support to end users; guides and assists others in completing service requests. Troubleshoots, upgrades, or configures application, database or reporting systems to determine cause(s) or failure and resolves problems, to include cybersecurity issues. Designs, documents, develops, codes, tests, and debugs applications and interfaces. Analyzes, validates, and documents business processes and system requirements using standard Business Analysis tools and methodologies for the development or procurement of software systems. Designs, documents and develops extract, transform, load (ETL) processes to ensure accessibility of data from business systems for reports or use by other systems. Ensures systems and applications, including the City's Internet and Intranet, are patched and kept current on all security patches and upgrades. Conducts design sessions and develops design documents. Evaluates and monitors cost acquisition of applications, scripting, and reporting tools related items to obtain the best results, meet budget guidelines, and ensure system compatibility. Assists in the development and execution of preventive maintenance programs identifying weaknesses of current systems to determine critical application, reporting or system issues, including cybersecurity. Develops technical system documentation, training materials, and provides training to users and support staff. Leads and coordinates IT, departmental and vendor resources for projects in accordance with the project plan. Prepares presentation materials for meetings; documents and follows up on actions and decisions from meetings. Assists in the development and operations of the IT Strategic Plan (ITSP). Provides input and recommendations on new technology and solicits technical specifications. Communicates clearly and concisely, both verbally and in writing. Assists in the creation of operational procedure manuals. Sets timelines and expectations for tasks within project plans. Provides guidance to team members. Acts as a liaison between the various divisions within the department along with the client departments. Provides subject-matter expertise on complex technical issues. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer applications, web technologies, computer information systems, application development, database design, programming, technology project management or closely related field AND six years of experience in any two of the focus areas; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in business information systems, computer science, information technology, software information systems or closely related field AND six years of experience in any two of the focus areas; OR A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, information technology, engineering, informatics, web science, business information systems or related field AND five years of experience in any two of the focus areas; OR At least one of Project Management Professional (PMP), Program Management Professional (PgMP); or two of Professional in Business Analysis (PMI-PBA), Agile Certified Practitioner (PMI-ACP), Certification in Capability in Business Analysis (CCBA), Oracle Certified Professional (OCP), Microsoft Certified Solutions Associate (MCSA), Capital Asset Pricing Model (CAPM), Risk Management Professional (PMI-RMP), Project Scheduling Professional (PMI-SP), SQL Certification or Certified Business Analyst Professional (CBAP) certificate AND six years of experience in any two of the focus areas. NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge of: Principles and practices of excellent customer service. Principles and practices of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase; Asset Management and IT Service Catalogs. Developments and trends of application and reporting solutions. Fundamentals of Business Analysis Core Concept Model (BACCM) framework defined in Business Analysis Body of Knowledge (BABOK). Advanced concepts of project management from Project Management Body of Knowledge (PMBOK) Contemporary industry practices in Business Analysis, Project Management and SaaS or Cloud-based implementations. Database design and basic administration of database platforms like SQL Server and Oracle. Object-oriented, web and mobile application programming languages and associated best practices. Principles and practices of assuring data security and cybersecurity threats Software Application Lifecycle Management, Requirements Management, Configuration Management, and software issue tracking. RDBMS programming including stored procedures and user functions Basic knowledge of Local Area Network (LAN), wireless, and Wide Area Network (WAN) technology. Principles of project management, task completion, and resource management. Microsoft Office, Microsoft Project and Microsoft Visio. Team formation and execution; how to motivate teams. Cost-benefit analyses to recommend the most effective solution. Ability to: Provide excellent customer service. Communicate effectively, orally and in writing. Gather and document requirements for function changes and new requirements, translating user defined requirements into technical specifications. Plan, design, document, install and support application systems, scripting, business intelligence reports for both enterprise and departmental needs. Effectively organize, prioritize, and follow-up on work assignments to meet established deadlines. Prepare clear and concise written reports and technical documentation. Respond promptly and effectively to requests for service, including cybersecurity incidents. Develop complex reports using business intelligence tools; convert data into information. Learn new business systems, programming languages, reporting tools, databases, and other technology tools as required to support the City's operations. Perform cost/benefit analysis for applications, reports, systems enhancement or replacement. Establish and maintain and promote positive and effective working relationships with employees, other agencies, public officials, and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Work with vendors, ensuring the priorities of the City are met. Serve as a client liaison to identify and define project requirements, scope and objectives. Coordinate project activities, resources, and schedule with project teams. Provide guidance and direction to team members Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession at time of hire and continued maintenance of a valid California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS Previous experience working in a public agency. Experience implementing new software solutions within an organization and/or successfully leading a complex IT project. Possession and maintenance of Project Management Professional (PMP) Possession and maintenance of Capital Asset Pricing Model (CAPM) Possession and maintenance of Certification in Capability in Business Analysis (CCBA) Possession and maintenance of Certified Business Analyst Professional (CBAP) Possession and maintenance of Microsoft Certified Solutions Associate (MCSA) Possession and maintenance of Information Technology Information Library (ITIL) certification. Possession and maintenance of Program Management Professional (PgMP) certification. Certifications in current programming or scripting languages. Application and Selection Process APPLICATION PROCESS The application period closes on Monday, May 20, 2024 at 5:00 pm (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov , and click on 'City jobs'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for June 3, 2024, and/or June 4, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for June 11, 2024 and June 12, 2024 . Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Employees Association (SEA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 5/20/2024 5:00 PM Pacific
Apr 25, 2024
Full Time
Description SENIOR PROJECT MANAGER Full-Time Employment Opportunity Achieving your goals doesn't just give you things; it shapes who you are. The City of Sunnyvale invites you to take the next step in your career by applying for the Senior Project Manager position in the Information Technology Department. In this role, you'll partner alongside some of the most innovative, intelligent IT professionals in the Silicon Valley as we manage the full spectrum of information technology projects: applications, system implementations, security enhancements and more. The ideal candidate will demonstrate strong project management background in implementing applications, infrastructure components and security aspects. You'll collaborate with various departments, including Public Safety, Public Works, Community Development, and more, making this a dynamic and engaging opportunity. As the Senior Project Manager, you'll be in constant communication with department staff, the public, consultants, contractors, and other stakeholders. Delivery will be defined by smooth and efficient project execution, meaning exceptional communication and interpersonal skills are a must. Ideal candidates will possess a solid background in project management in key areas, including implementing applications, infrastructure components, and security measures. Peak performers will find our standards and possibilities irresistible - if you're looking to enable a new reality of public sector technology through innovation and integrity, we're looking for you. Apply today! To view the full classification, please see the link below: https://www.governmentjobs.com/careers/sunnyvale/classspecs/1344855 DISTINGUISHING CHARACTERISTICS The Senior Applications Analyst / Project Manager is an advanced journey level classification in the Applications Analyst / Project Manager series that designs, configures, installs, recommends, evaluates, and maintains application systems, scripts or reports Positions at this level are distinguished from other classes within the series by the level of responsibility, complexity of duties assigned and independence of action taken. The Senior Applications Analyst / Project Manager is distinguished from the lower-level classification of Applications Analyst I/II / Project Coordinator I/II in that the Senior Applications Analyst / Project Manager requires a higher level of technical and specialized application and business intelligence system expertise and an emphasis in multiple areas of focus. This classification is distinguished from the higher-level Principal Applications Analyst / Project Manager in that the Principal Applications Analyst / Project Manager independently designs and implements the most complex systems, leads larger IT projects and supervises. The Applications Analyst / Project Manager classification series has four (4) distinct areas of focus listed below. To be hired as a Senior Applications Analyst / Project Manager, the candidate must demonstrate the minimum qualifications with an emphasis in at least two of the areas of focus below: Configured Off the Shelf/Software-As-A-Service (COTS/SaaS) Application Configuration: Responsible for application configuration, including configuring and modifying the configuration of packaged systems to meet evolving and ongoing functional needs of City departments. Business Requirements Analysis, System Documentation and Product functionality mapping: Responsible for business requirements, system documentation, and product functionality mapping. Application/Interface Development, Database Development and Support, and Support of Custom-developed applications: Responsible for application interfaces and database development. Project Management/Coordination Activities: Responsible for managing projects from inception to implementation including all project-related functions coordinating, project plan, risk management plan, and communication plans. Essential Job Functions (May include, but are not limited to, the following): Plans, designs, recommends, installs, upgrades, and supports application systems, interfaces, queries, database, scripting activities, and business intelligence/reporting solutions to achieve optimum performance in accordance with the IT Service Level Agreement (SLA). Completes service requests in a timely manner and provides support to end users; guides and assists others in completing service requests. Troubleshoots, upgrades, or configures application, database or reporting systems to determine cause(s) or failure and resolves problems, to include cybersecurity issues. Designs, documents, develops, codes, tests, and debugs applications and interfaces. Analyzes, validates, and documents business processes and system requirements using standard Business Analysis tools and methodologies for the development or procurement of software systems. Designs, documents and develops extract, transform, load (ETL) processes to ensure accessibility of data from business systems for reports or use by other systems. Ensures systems and applications, including the City's Internet and Intranet, are patched and kept current on all security patches and upgrades. Conducts design sessions and develops design documents. Evaluates and monitors cost acquisition of applications, scripting, and reporting tools related items to obtain the best results, meet budget guidelines, and ensure system compatibility. Assists in the development and execution of preventive maintenance programs identifying weaknesses of current systems to determine critical application, reporting or system issues, including cybersecurity. Develops technical system documentation, training materials, and provides training to users and support staff. Leads and coordinates IT, departmental and vendor resources for projects in accordance with the project plan. Prepares presentation materials for meetings; documents and follows up on actions and decisions from meetings. Assists in the development and operations of the IT Strategic Plan (ITSP). Provides input and recommendations on new technology and solicits technical specifications. Communicates clearly and concisely, both verbally and in writing. Assists in the creation of operational procedure manuals. Sets timelines and expectations for tasks within project plans. Provides guidance to team members. Acts as a liaison between the various divisions within the department along with the client departments. Provides subject-matter expertise on complex technical issues. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer applications, web technologies, computer information systems, application development, database design, programming, technology project management or closely related field AND six years of experience in any two of the focus areas; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in business information systems, computer science, information technology, software information systems or closely related field AND six years of experience in any two of the focus areas; OR A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, information technology, engineering, informatics, web science, business information systems or related field AND five years of experience in any two of the focus areas; OR At least one of Project Management Professional (PMP), Program Management Professional (PgMP); or two of Professional in Business Analysis (PMI-PBA), Agile Certified Practitioner (PMI-ACP), Certification in Capability in Business Analysis (CCBA), Oracle Certified Professional (OCP), Microsoft Certified Solutions Associate (MCSA), Capital Asset Pricing Model (CAPM), Risk Management Professional (PMI-RMP), Project Scheduling Professional (PMI-SP), SQL Certification or Certified Business Analyst Professional (CBAP) certificate AND six years of experience in any two of the focus areas. NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge of: Principles and practices of excellent customer service. Principles and practices of ITSM (IT Service Management) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase; Asset Management and IT Service Catalogs. Developments and trends of application and reporting solutions. Fundamentals of Business Analysis Core Concept Model (BACCM) framework defined in Business Analysis Body of Knowledge (BABOK). Advanced concepts of project management from Project Management Body of Knowledge (PMBOK) Contemporary industry practices in Business Analysis, Project Management and SaaS or Cloud-based implementations. Database design and basic administration of database platforms like SQL Server and Oracle. Object-oriented, web and mobile application programming languages and associated best practices. Principles and practices of assuring data security and cybersecurity threats Software Application Lifecycle Management, Requirements Management, Configuration Management, and software issue tracking. RDBMS programming including stored procedures and user functions Basic knowledge of Local Area Network (LAN), wireless, and Wide Area Network (WAN) technology. Principles of project management, task completion, and resource management. Microsoft Office, Microsoft Project and Microsoft Visio. Team formation and execution; how to motivate teams. Cost-benefit analyses to recommend the most effective solution. Ability to: Provide excellent customer service. Communicate effectively, orally and in writing. Gather and document requirements for function changes and new requirements, translating user defined requirements into technical specifications. Plan, design, document, install and support application systems, scripting, business intelligence reports for both enterprise and departmental needs. Effectively organize, prioritize, and follow-up on work assignments to meet established deadlines. Prepare clear and concise written reports and technical documentation. Respond promptly and effectively to requests for service, including cybersecurity incidents. Develop complex reports using business intelligence tools; convert data into information. Learn new business systems, programming languages, reporting tools, databases, and other technology tools as required to support the City's operations. Perform cost/benefit analysis for applications, reports, systems enhancement or replacement. Establish and maintain and promote positive and effective working relationships with employees, other agencies, public officials, and the public. Demonstrate initiative and exercise good judgment in the performance of duties. Work independently and as a team member; recognize and set priorities and meet deadlines. Work with vendors, ensuring the priorities of the City are met. Serve as a client liaison to identify and define project requirements, scope and objectives. Coordinate project activities, resources, and schedule with project teams. Provide guidance and direction to team members Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession at time of hire and continued maintenance of a valid California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS Previous experience working in a public agency. Experience implementing new software solutions within an organization and/or successfully leading a complex IT project. Possession and maintenance of Project Management Professional (PMP) Possession and maintenance of Capital Asset Pricing Model (CAPM) Possession and maintenance of Certification in Capability in Business Analysis (CCBA) Possession and maintenance of Certified Business Analyst Professional (CBAP) Possession and maintenance of Microsoft Certified Solutions Associate (MCSA) Possession and maintenance of Information Technology Information Library (ITIL) certification. Possession and maintenance of Program Management Professional (PgMP) certification. Certifications in current programming or scripting languages. Application and Selection Process APPLICATION PROCESS The application period closes on Monday, May 20, 2024 at 5:00 pm (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov , and click on 'City jobs'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for June 3, 2024, and/or June 4, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for June 11, 2024 and June 12, 2024 . Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Employees Association (SEA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 5/20/2024 5:00 PM Pacific
Contra Costa County, CA
Martinez, California, United States
The Position Bargaining Unit: Local 21 - Supervisory Management CLOSING DATE: May 24, 2024. Why Join Contra Costa Health? The Contra Costa Health Department is offering one excellent career opportunity for qualified individuals interested in the position of Environmental Services Manager. This position is responsible for supporting environmental services needs in areas such as the Operating Rooms and Post Anesthesia Care, Emergency Department, Behavioral Health, Diagnostic Imagining, Critical Care, Pharmacy, Patient Rooms, and other scheduled areas. These services are found throughout the County, so this position may work in a variety of settings ranging from the Contra Costa Regional Medical Center (CCRMC) to Community-Based Health Centers. We are looking for someone who is: Flexible. You must adjust quickly during periods of last-minute requests and operation needs. Focused. You will manage larger program goals and execute leadership directives. A Leader. You will manage a team effectively and efficiently. Trustworthy. You must demonstrate a high degree of ethics, integrity, and credibility. Responsible. You will hold yourself and others accountable for delivering high-quality, timely, and cost-effective results. Analytical. You must effectively analyze and prioritize varying situations as they arise during the day. What you will typically be responsible for: You will manage and provide positive leadership and direction to subordinate staff. You will provide excellent customer service. You will adhere to regulatory standards. You will manage Quality Assurance processes. You will provide positive and constructive feedback to leadership. A few reasons why you might love this job: You will not get bored as this role is in a fast-paced environment. You will provide support to care for the most underprivileged within the community. You will have job stability and opportunities for career growth within the County. The County offers fantastic and competitive health benefits, paid vacation/sick/personal leave, and a great retirement plan! Check them out here: Employee Benefits | Contra Costa County, CA Official Website You will be a member of a strong Union that supports its members! Here’s Local 21’s Memorandum of Understanding (MOU) LOCAL-21-MOU-FOR-2022-2026 Do you have student loans? Public Service Loan Forgiveness (PSLF) is the most common way people apply to have their student loans forgiven. The County is a qualified employer! A few challenges you might face in this job: You will encounter days where you must balance your own workload and provide support to subordinate staff. You must quickly change the prioritization of work as short or long-term projects arise with strict deadlines. You must ensure the unit follows all regulatory compliance. You will work with other management that may have different management styles than yours. Competencies Required: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results Listening: Fully comprehending spoken communication Customer Focus: Attending to the needs and expectations of customers Handling & Resolving Conflict: Managing interpersonally strained situations Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Leadership: Guiding and encouraging others to accomplish a common goal Managing & Facilitating Change: Addressing key factors that influence successful organizational change Thinking & Acting Systematically: Formulating objectives and priorities, and implementing plans consistent with the long-term interests of the organization in a global environment To read the complete job description, please visit the website: https://www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications **PLEASE ATTACH PROOF OF YOUR CERTIFICATION AND/OR EDUCATION (DEGREE AND/OR TRANSCRIPTS) TO YOUR APPLICATION** Education: Successful completion of 60 semester or 90-quarter units from an accredited college or university. Experience: Five (5) years of full-time experience or its equivalent in the environmental services division of a hospital, rehabilitation center, military or similar institution, three (3) years of which must have been in a supervisory capacity. Substitution for Experience: Possession of a National Executive Housekeeper's Association certification, or possession of a Certified Healthcare Environmental Services Professional (CHESP) certification issued by the American Hospital Association may be substituted for one (1) year of required experience. Selection Process 1. Application Filing and Evaluation : All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. 2. Training and Experience Evaluation: At the time of filing, within the supplemental questionnaire, candidates will be required to complete a training and experience questionnaire. Candidates who clearly meet the minimum qualifications, as described above, will have their training and experience responses evaluated, which will determine their score and rank on the eligible list. The training and experience questionnaire is designed to measure the candidate’s relevant education, training, and/or experience as it relates to the position. (Weighted 100%) . 3. Final Selection Interviews: The hiring manager interviews will be scheduled directly by the unit/division once the eligible list is established. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1-855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: 5/24/2024 11:59 PM Pacific
Apr 23, 2024
Full Time
The Position Bargaining Unit: Local 21 - Supervisory Management CLOSING DATE: May 24, 2024. Why Join Contra Costa Health? The Contra Costa Health Department is offering one excellent career opportunity for qualified individuals interested in the position of Environmental Services Manager. This position is responsible for supporting environmental services needs in areas such as the Operating Rooms and Post Anesthesia Care, Emergency Department, Behavioral Health, Diagnostic Imagining, Critical Care, Pharmacy, Patient Rooms, and other scheduled areas. These services are found throughout the County, so this position may work in a variety of settings ranging from the Contra Costa Regional Medical Center (CCRMC) to Community-Based Health Centers. We are looking for someone who is: Flexible. You must adjust quickly during periods of last-minute requests and operation needs. Focused. You will manage larger program goals and execute leadership directives. A Leader. You will manage a team effectively and efficiently. Trustworthy. You must demonstrate a high degree of ethics, integrity, and credibility. Responsible. You will hold yourself and others accountable for delivering high-quality, timely, and cost-effective results. Analytical. You must effectively analyze and prioritize varying situations as they arise during the day. What you will typically be responsible for: You will manage and provide positive leadership and direction to subordinate staff. You will provide excellent customer service. You will adhere to regulatory standards. You will manage Quality Assurance processes. You will provide positive and constructive feedback to leadership. A few reasons why you might love this job: You will not get bored as this role is in a fast-paced environment. You will provide support to care for the most underprivileged within the community. You will have job stability and opportunities for career growth within the County. The County offers fantastic and competitive health benefits, paid vacation/sick/personal leave, and a great retirement plan! Check them out here: Employee Benefits | Contra Costa County, CA Official Website You will be a member of a strong Union that supports its members! Here’s Local 21’s Memorandum of Understanding (MOU) LOCAL-21-MOU-FOR-2022-2026 Do you have student loans? Public Service Loan Forgiveness (PSLF) is the most common way people apply to have their student loans forgiven. The County is a qualified employer! A few challenges you might face in this job: You will encounter days where you must balance your own workload and provide support to subordinate staff. You must quickly change the prioritization of work as short or long-term projects arise with strict deadlines. You must ensure the unit follows all regulatory compliance. You will work with other management that may have different management styles than yours. Competencies Required: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results Listening: Fully comprehending spoken communication Customer Focus: Attending to the needs and expectations of customers Handling & Resolving Conflict: Managing interpersonally strained situations Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Leadership: Guiding and encouraging others to accomplish a common goal Managing & Facilitating Change: Addressing key factors that influence successful organizational change Thinking & Acting Systematically: Formulating objectives and priorities, and implementing plans consistent with the long-term interests of the organization in a global environment To read the complete job description, please visit the website: https://www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications **PLEASE ATTACH PROOF OF YOUR CERTIFICATION AND/OR EDUCATION (DEGREE AND/OR TRANSCRIPTS) TO YOUR APPLICATION** Education: Successful completion of 60 semester or 90-quarter units from an accredited college or university. Experience: Five (5) years of full-time experience or its equivalent in the environmental services division of a hospital, rehabilitation center, military or similar institution, three (3) years of which must have been in a supervisory capacity. Substitution for Experience: Possession of a National Executive Housekeeper's Association certification, or possession of a Certified Healthcare Environmental Services Professional (CHESP) certification issued by the American Hospital Association may be substituted for one (1) year of required experience. Selection Process 1. Application Filing and Evaluation : All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. 2. Training and Experience Evaluation: At the time of filing, within the supplemental questionnaire, candidates will be required to complete a training and experience questionnaire. Candidates who clearly meet the minimum qualifications, as described above, will have their training and experience responses evaluated, which will determine their score and rank on the eligible list. The training and experience questionnaire is designed to measure the candidate’s relevant education, training, and/or experience as it relates to the position. (Weighted 100%) . 3. Final Selection Interviews: The hiring manager interviews will be scheduled directly by the unit/division once the eligible list is established. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1-855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: 5/24/2024 11:59 PM Pacific