Information Technology Supervisor

CAREER DESCRIPTION

Information Technology Supervisor

T his recruitment is open to the public beginning Tuesday, April 30, 2024 for a minimum of five (5) business days, and will remain open on a continuous basis until 11:59 p.m. (Pacific Time) on the day the Department's needs are met.

In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:

Effective June 28, 2024 - 4.25% increase

Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

THIS RECRUITMENT IS OPEN TO THE PUBLIC

RECRUITMENT/POSITION INFORMATION
This recruitment is being held to establish an Open Eligible List to fill a current vacancy with the Sheriff-Coroner Department. The eligible list established may also be used to fill positions in similar/or lower classifications .

THE OPPORTUNITY
The Sheriff's Department is looking to fill an IT Supervisor to oversee the department’s Network team. The position will include planning, supporting, and managing all network devices for the Sheriff's support systems. Supervise a unit of Network staff responsible for designing, implementing, and maintaining an enterprise network to meet the department strategies and requirements. Oversee and directs work unit quality assurances activities. The IT Supervisor will provide professional support for information systems projects; assists in monitoring vendor performance to ensure compliance with County standards and specifications, interfaces with clients to define project scope and review project activities, recommendations, and outcomes. Also responsible for implementing security requirements and federal mandates that requires increase security on law enforcement network.

DESIRABLE QUALIFICATIONS

• Experience in a Public Safety Agency such as Police, Fire or Emergency Management.
• In-depth knowledge of LAN/WAN communications, network hardware's such as Cisco routers, wireless access point, Ethernet switches, bridges, gateways, and firewalls.
• Design, configure and implement end-to-end Cisco networks using best practices.
• Administer Cisco networks as well as related network systems and software, including design, installation, configuration, support, optimization and administration of associated department network infrastructure and applications.
• Resolve end-to-end systems and network issues.
• Resolve end-user 2nd and 3rd tier support for department and enterprise-wide network systems and applications, coordinate with vendors as necessary to identify issues & determine proper resolution.
• Coordinate and manage Cisco installations, migrations, and troubleshooting.
• Document successful implementation techniques.
• Coordinate and administer large complex information technology projects.
• Gather and evaluate information to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
• Configure, test, maintain, troubleshoot, and repair complex data, voice, and video network equipment.
• Troubleshoot a variety of technical network systems hardware and software problems, identify, and recommend alternative technical solutions, and respond appropriately to user requests.
• Plan and evaluate new network systems and equipment.
• Plan, organize, prioritize and process work to ensure that deadlines are met.
• Adapt quickly to changes in policies, procedures, assignments, and work locations.
• Communicate effectively both in orally and in writing for technical and non-technical audiences.
• Minimum of 5 years of progressively responsible systems project administration and management in the context of complex moderate to large scale systems environments including approximately one year at a leadership level.
• Minimum 5 years' experience in Cisco network solutions.
• A background in performance tuning, script programming, and troubleshooting is highly desirable.
• Interpersonal & Analytical Skills: Works well in a team environment. Handle concurrent or multiple tasks/projects efficiently. Ability to develop technical documentation and procedures. Communicate effectively orally and in writing.
• Highly motivated, with the ability to work under pressure, analyze problems, propose solutions, and drive issues to resolution and deal with changing priorities is highly desirable.
• Enthusiasm and the ability to positively motivate a team. Sophisticated communication and conflict resolution skills. Technical expertise, a vision of the big technological picture
• A customer service orientation to internal and external customers.

Leadership | Management Skills

• Leading a high performance, results-oriented team to implement organizational goals while balancing competing needs and objectives.
• Ability to train staff on complex procurement processes and develop training programs.
• Employee coaching, accountability, and administering discipline in a fair and consistent manner in consultation.
• Utilizing good judgment and diplomacy which support the mission of the Department in dealing with difficult and sensitive situations.

Strategic Planning | Analytical Skills

• Develops and recommends work unit goals, objectives, policies and procedures; maintains procedure manuals and other unit documentation; plans and prioritizes work strategies for self and subordinates; creates workflow processes; and identifies and recommends staffing changes in response to workload requirements.
• Assists in administering and monitoring departmental budgets; tracks and monitors expenditures for assigned areas; researches costs for new hardware, software and other items and prepares reports and recommendations.
• Working independently and managing time wisely and effectively prioritizing multiple competing tasks; meeting Departmental and project goals and deadlines by prioritizing workload and projects.
• Preparing clear and concise project and asset management plans and documents, reports of work performed, and other written materials.

MINIMUM QUALIFICATIONS
Note: Technology discipline-based knowledge and ability requirements may differ, and are subject to area of assignment.

Knowledge of:

• Principles and practices of public administration; including, budgeting, staff development, customer service and human resource management
• Principles and practices of supervision and leadership
• Computer hardware and software systems similar to those being used by the hiring department, including business applications, operating systems, and network systems
• Project management principles and techniques
• Principles, methods and techniques used in designing, developing, testing and implementing information technology applications, systems and networks
• Advanced operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology program
• Advanced information technology development lifecycle and design principles
• Advanced methods and techniques of evaluating business need requirements to provide technology solutions
• Database concepts
• Operational characteristics of local and wide area network systems
• Operational characteristics of communication systems, equipment and devices
• Principles and methods of troubleshooting computer hardware, software and network problems
• Principles and practices of customer service
• Methods and techniques of developing and presenting technical documentation and training materials

Ability to:

• Supervise a unit of subordinate employees who perform professional information technology work
• Develop work plans and methods to ensure that assigned work areas are functioning in the most effective and efficient manner
• Develop and maintain comprehensive procedures manuals and documentation
• Assist with development and administration of the budget for the assigned unit
• Perform professional level applications, systems and network analysis and administration duties
• Coordinate and administer a variety of information technology projects
• Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations
• Communicate technical information to a wide variety of users
• Interpret and apply complex and technical information pertaining to computer and network systems
• Adapt quickly to changes in policies, procedures, assignments and work locations
• Communicate effectively, both verbally and in writing
• Establish and maintain effective working relationships with those encountered during the course of the work

Click here to view the class specification/job description.

Education and Experience
College level education or training directly related to the competencies and attributes required of the position may be substituted for up to one year of the required experience at the rate of three semester units or the equivalent, equaling one month of experience and one hour of training equaling one hour of experience. College level education or training beyond a bachelor's degree, which is directly related to the competencies and attributes required of the position, may be substituted for up to an additional year of required experience at the same rate identified above. Three years performing at a level that is comparable to an Orange County class of Senior IT Professional in a specific discipline.

License/Certification
Depending upon assignment, some positions in this class may require possession of a valid California driver's license, Class C or higher.

Special Requirements
Depending upon assignment, demonstrated professional level competency and/or certification pertaining to the information technologies used by the appointing department may be required.

PHYSICAL, MENTAL, ENVIRONMENTAL and WORKING CONDITIONS

Physical and Mental Requirements
Frequent standing or sitting for extended periods; frequent walking; occasional driving may be required, depending upon assignment; infrequent pushing/pulling; infrequent bending, kneeling, squatting and crawling; infrequent lifting up to 25 pounds; constant use of good overall vision for reading/close up work; infrequent use of color perception and occasional eye/hand coordination; frequent repetitive motion from writing and using a computer keyboard; occasional grasping, holding and reaching; frequent hearing/talking to others on the telephone and in person; frequent decision making and concentration; occasional public contact; occasional working alone.

Additional physical/mental requirements or frequencies may be required, depending upon assignment.

Environmental and Working Conditions
Work is typically performed in an indoor office environment, but occasionally requires travel to other locations. Work environments may include high levels of noise, dust and/or unpleasant odors. Occasional early morning, evening, holiday and/or weekend work may be required.

SPECIAL QUALIFICATIONS
Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner.

Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credentials Evaluation Services (N.A.C.E.S.).

Human Resources | Minimum Qualifications
Sheriff Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.

SELECTION PROCEDURES
Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position.

Application Appraisal Panel |Application Rating (Refer/Non-Refer):An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen all application materials and rate for job knowledge, competencies and related experience described above. The more qualified candidates will be referred to the next step. (The information you provide will be used as a scoring device, so please be descriptive in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.)
Structured Oral Interview | SOI (Weighted 100%): Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ELIGIBLE LIST

After all procedures have been completed, Sheriff Human Resources will establish an eligible list of qualified candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

HOW TO APPLY
Only on-line applications will be accepted. Resumes will not be accepted in lieu of on line applications. Application information must be current, succinct and related to the requirements in this job announcement.

Click here for tips to complete your application.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

Click here for additional Frequently Asked Questions
For specific information pertaining to this recruitment, contact Maria Cervantes at 714-834-5624 or email at Mcervantes@ocsheriff.gov .

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages, applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: Continuous

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