Job Summary The Program Operations Specialist at CPaCE is a key role responsible for overseeing the operational aspects of professional and workforce development programs. This position plays a pivotal role in supporting program initiatives, logistics, coordinating resources, and facilitating communication among stakeholders. This role contributes to the overall success of CPaCE by implementing efficient processes and systems that enhance the learning experience for all learners. Primary responsibilities include planning and coordination of programs, providing student and instructor support, promoting programs, and building on-campus and external partnerships, contributing to research and development to support program enhancements or new program development, monitoring program quality and viability for continuous improvement, and providing assistance with budgets and reports. This position works on an alternative schedule to provide facility and technology support for courses and programs.
This position reports on campus and works an alternative work schedule to support program needs weeknights and weekend hours. Monday - Thursday - from 10 to 7PM and Saturday from 8 to 5PM.
Key Responsibilities - Plan, coordinate and manage day-to-day operations, and execute CPACE professional and workforce training programs and activities - Plan and oversee the coordination of CPACE professional and workforce training programs including workshops and informational sessions, courses and program offerings, and special events. Manage program timelines and direct the work of Program Coordinators and Student Assistants
- Provide student and instructor support - Provide administrative and technical support to instructors including assisting with recruitment and hiring processes. Provide technical training for using instructional resources online and in the classroom (Hyflex, labs, and Smart Classrooms).
- Promote programs and build partnerships - Identify and implement marketing strategies in collaboration with Marketing and Communications (MARCOM). Support the department's marketing efforts to review web content, research and write articles or blogs, conduct interviews, and post on social media.
- Contribute to research and development; engage in continuous improvement processes - Implement quality control/quality improvement efforts and make recommendations for program adjustments. Conduct ongoing research to support the implementation of technology tools to enhance the student learning experience.
- Provide Assistance with budgets and reports - Identify cost-saving opportunities and monitor allocation of resources to ensure financial sustainability of programs.
Knowledge Skills and Abilities Must be self-motivated and able to manage his/her own schedule; work schedule may vary. Detail oriented and able to manage multiple tasks, project management experience desirable. Strong critical thinking and problem-solving skills. Strong customer service skills. Able to work on or off campus to conduct business meetings, make presentations, or participate in other relevant events in the evenings and/or weekends. Knowledge of university policy and procedure, budgets, and educational administration preferred, experience in the CSU system highly desirable. Strong interpersonal skills and ability to work with a diverse constituency both on and off campus, including students, staff, academic personnel, and external partners. Ability to work as part of a team. Excellent oral and written communication skills.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience Equivalent to a bachelor's degree preferably with courses in adult education and curriculum planning; two years of experience in planning classes or programs in a specialized field or area, preferably in higher, extended, or adult education required.
Physical Summary - Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).
Department CPaCE Professional Programs
Classification Extended Education Specialist I
Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
Hiring Range: The hiring range for this position is $4,813 - $5,589 per month commensurate with candidate's education, experience, skills, and training.
CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,813 - $6,851 per month.
Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation, and sick leave, and 14 paid holidays each year.
Time Base 1.0 time-base, 40 hours per week.
Duration of Appointment This is a temporary position for 2 years with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures Click Apply Now to complete the CSULB Online Employment Application.
PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu .
Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Advertised: Apr 30 2024 Pacific Daylight Time
Applications close: May 28 2024 Pacific Daylight Time
Closing Date/Time:
