Voice Network Systems Support Analyst III* (County Promotional)

The Job

This recruitment is only open to current County of San Bernardino, Fire District, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX), or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.

Your County employment must be clearly listed in your work experience.

The Innovation and Technology Department is accepting applications for Voice Network Systems Support Analyst III* for the Telecommunication Services Division.

The position will be responsible to maintain the County's telecommunications networks. This is an advanced working level of the Systems Support Analyst series. Incumbents in this position will analyze, evaluate, test, recommend, customize, and provide technical support for network hardware and software products. Incumbents will install and implement Cisco VoIP hardware and software; analyze Cisco network hardware and software historical data and traffic patterns to improve voice network performance; design network topology and work with staff to implement; develops and implements dialing and network routing strategy for the Cisco telephony platform. Incumbents in this position will execute VoIP network troubleshooting, implements system upgrades; perform strategic planning and tactical disaster recovery. Incumbents will prepare and submit reports as required by management, analyze service levels, network capacity utilization, implement network and software changes/upgrades, and analyze Customer requirements and submit job quote requests to vendors. Incumbents will evaluate vendor quote requests for accuracy and submit to management for purchase approval, evaluate licensing needs and compliancy within Cisco and associated systems as well as train coworkers and subordinates on new and existing technologies.

*Official title is Systems Support Analyst III. For a comprehensive list of duties, refer to the job description for Systems Support Analyst III .

COMPETITIVE BENEFITS PACKAGE

Click the image below to learn more about our impressive traditional benefits!

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Candidate may be required to receive an updated background check and/or medical examination.
Availability: Incumbents are subject to 24-hour call-back, evening, and weekend work.
Travel: Travel throughout the county may be required. Candidate must possess and maintain a valid California driver's license and proof of automobile insurance.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

REQUIRED EDUCATION: Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology , computer science, public or business administration, or a closely related field.

Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) is acceptable.

A list of complete coursework must be submitted with the application if a college degree in a qualifying field has not been conferred.

- AND -

REQUIRED EXPERIENCE: Three (3) years of full-time equivalent work experience within the last five (5) years with Cisco VoIP networks, including responsibility for installation, maintenance, repair, and/or upgrades.

Education Substitution: An additional one (1) year of qualifying experience within the last five (5) years may be substituted for education.

Desired Qualifications

Experience and knowledge in Telephony and Data Infrastructures, Networking, Cisco UCS servers, VMWare, UCM and Unity Connection. Strong problem solving and analytic skills are highly desirable. The ideal candidate will demonstrate strong interpersonal, customer service and communication skills, a team player with the ability to achieve goals through influence, collaboration, and cooperation.

Selection Process

Application Procedure: Complete and submit the online employment application and supplemental questionnaire by the filing deadline.

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicate in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

All communications regarding the selection process will be via e-mail. Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment. Check your GovernmentJobs account for notifications. Update your firewalls to allow e-mails from San Bernardino County through governmentjobs.com. Update your Spam, Junk, and Bulk settings to ensure it will not spam/block/filter communications from e-mail addresses with the following domain "@hr.sbcounty.gov". Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process .

Administrative Services Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits, please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

Closing Date/Time: 5/24/2024 5:00 PM Pacific

San Bernardino, California United States View Map