What You'll Be Doing

The Food & Nutrition Services (FNS) Supervisor oversees a team of nine responsible for managing ongoing FNS cases within the Economic Services Division at the Human Services Center - Somerset campus. This position provides daily supervision and administrative oversight for case managers and one administrative professional, working in close collaboration with the FNS Program Manager. This a hybrid opportunity, requiring 2 days in the office.

Key Responsibilities:

• Foster a team environment built on open communication, collaboration, and excellent customer service
• Share comprehensive knowledge of Human Services programs and available resources
• Ensure accurate and timely completion of all staff work
• Conduct case reviews and document findings in relevant databases
• Communicate policy updates, procedural changes, and program impacts to staff
• Handle HR functions including hiring, performance evaluations, and issue resolution
• Participate in the management team and attend required meetings
• Meet deadlines across Economic Services programs including FNS, Family Medicaid, Adult Medicaid, and Work First

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Bachelor's degree
• Three years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience in State or County Department of Health and Human Services
• Current or previous supervisory or team lead experience
• 3+ years determining eligibility for Medicaid, FNS, and/or Work First
• Proficient in NCFAST and electronic document systems (e.g., OnBase)

How Will We Know You're 'The One'?

• Strong knowledge of Food and Nutrition Services (FNS) policy and ability to interpret changes
• Clear and concise verbal and written communication skills
• Active listening and appropriate responsiveness
• Skilled at explaining FNS policy in understandable terms
• Excellent organizational and time management skills
• Strong customer service aligned with agency standards
• Able to build effective relationships with staff and clients
• Proficient in NC FAST and skilled at system troubleshooting
• High attention to detail to reduce keying/indexing errors
• Accurate and thorough task completion
• Effective team communication and collaboration
• Strong ability to build and sustain productive coworker relationships

About This Position

Location: HSC Somerset Raleigh, NC 27609

Employment Type: Regular

Work Schedule: Monday - Friday - 8:00am - 5:15pm

Hiring Range: 23.94 - 32.32

Market Range: 23.94 - 40.70

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 5/12/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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