TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en


MILITARY OCCUPATIONAL SPECIALTY CODES:

Job Classification

Service

Military Specialty

Network Specialist I-VI

Army

17C, 18E, 25B, 25D, 25N, 25U, 25W, 25X, 35T, 255A, 255N, 255S, 255Z, 26A, 26B, 26Z

Network Specialist I-VI

Navy

CT, CTM, CTN, CTT, ET, IT, ITS, 181X, 182X, 681X, 682X, 781X, 782X

Network Specialist I-VI

Coast Guard

IT, CYB10, CYB11, ISM

Network Specialist I-VI

Marine Corps

0631, 0639, 0699, 1711, 1721, 1799, 2611, 2612, 2613, 2659, 5974, 6694, 0605, 0620, 0630, 0670

Network Specialist I-VI

Air Force

1B4X1, 1D7X1, 1N2X1, 3D0X2, 3D0X3, 3D1X1, 3D1X2, 3D1X7, 17C0, 17DX, 17SX

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

Required forms that will need to be attached with application for Military Employment Preference:
Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.


BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Gaylon Williams , (512) 389-4554

PHYSICAL WORK ADDRESS: Operations, 4200 Smith School Road, Austin TX 78744

GENERAL DESCRIPTION :

This position is responsible for managing and maintaining the organization's Cisco-based unified communications systems, ensuring secure, reliable, and high-performing connectivity. This role involves configuring and troubleshooting network infrastructure, optimizing voice systems, and collaborating with IT teams to support business operations.

Under the direction of the Network Operations Manager, this position performs highly complex (senior-level) network systems work. Responsible for implementing and maintaining the organization's Cisco-based network and unified communications infrastructure. This includes managing routers, switches, Call Manager (CUCM), Unity voicemail, and Contact Center Express (CCX) to ensure secure, reliable, and high-performing connectivity. The role involves monitoring network performance, troubleshooting issues, optimizing call routing and voicemail systems, and implementing security best practices. Additionally, the position will perform call scripting, capacity planning, and integrations with third-party applications to enhance system efficiency and functionality. This role requires collaboration with IT teams, vendors, and end-users to support business operations and resolve issues. The specialist will document processes, develop training materials, and communicate technical solutions to non-technical personnel. Responsibilities also include providing ongoing support for contact centers, participating in on-call rotations, and ensuring compliance with organizational policies. Strong problem-solving skills, independent decision-making, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures.


Qualifications:

MINIMUM QUALIFICATIONS :

Education :

Two-year Associate's degree in a technical field of study or technical/vocational certification in Network Engineering, Administration, Design, or Information Systems.

Experience :

Four years with direct experience managing or administering Cisco CM, Unity and CCX environments.

Licensure :

Must possess a valid "C" class Texas driver's license.

ACCEPTABLE SUBSTITUTIONS :

Education :

Three or more years of relevant contiguous network experience may substitute for technical certification or sixty semester hours of education.

PREFERRED QUALIFICATIONS :

Education :

Four-year Bachelor's of Science degree from an accredited college or university in a technical or technology-related field.

Experience :

Eight years with direct experience managing or administering Cisco CM, Unity and CCX environments.

Licensure :

Cisco CCNA or equivalent.

KNOWLEDGE, SKILLS, AND ABILITIES :

Knowledge of networking standards, including TCP/IP, DNS, DHCP, SNMP, and BGP.

Knowledge of Cisco networking infrastructure technologies, including QoS, MPLS, and network segmentation.

Knowledge of VoIP protocols such as SIP, H.323, MGCP, and RTP.

Knowledge of VLAN segmentation, access control lists (ACLs), and L2/L3 switching architecture and uses.

Knowledge of high-availability and disaster recovery configurations for network and voice systems.

Knowledge of Cisco Unified Contact Center Express (UCCX) operations.

Knowledge of SIP trunking, voice gateways, CUBE and session border controllers.

Knowledge of Java and XML for scripting.

Knowledge of IVR and CTI.

Knowledge of simple auto-attendant scripting methods.

Skill in managing SIP trunks, voice gateways, Session Border Controller, CUBE, and MGCP configurations to support VoIP connectivity.

Skill in evaluating current and future network needs, providing recommendations for expansion or upgrades.

Skill in configuring and optimize call routing, hunt groups, and call-forwarding rules to ensure efficient internal and external communications.

Skill in administering voicemail systems, ensuring seamless integration with CUCM and user requirements.

Skill using the Cisco Finesse application.

Skill using Cisco WebEx for Contact Center.

Skill using and configuring Cisco Jabber

Skill in using logic and reasoning to identify the strengths and weaknesses of solutions, conclusions and approaches to problems.

Skill in the use of Cisco Unified CCX Script Editor.

Skill in debugging and optimizing call flows for efficiency.

Ability to diagnose and resolve issues related to call quality, dropped calls, and connectivity disruptions.

Ability to add, remove, and modify phone extensions, profiles, and voicemail settings as needed.

Ability to collaborate with service providers, vendors, and internal teams to resolve network and telephony issues effectively.

Ability to maintain updated network topology diagrams, configuration records, and troubleshooting guides.

Ability to provide training and support to IT personnel and end-users on network and voice system best practices.

Ability to implement and maintain security best practices, including VPNs, access control, and firewall rules.

Ability to participate in on-call rotation and respond to critical network/voice incidents.

Ability to communicate and collaborate with IT teams, vendors, and non-technical stakeholders.

Ability to work independently while managing multiple priorities in a fast-paced environment.

Ability to use strong problem-solving skills.

Ability to diagnose complex network and VoIP issues.

Ability to communicate and show strong interpersonal skills.

Ability to collaborate effectively with cross-functional teams.

Ability to think creatively when it applies to delivering engineering or design solutions.

Ability to work in a multi-VLAN environment.

WORKING CONDITIONS :

Work location is at TPWD Austin Headquarters, from 8:00 am to 5:00 pm, Monday through Friday; alternative work schedules may be available.

Required to work overtime as necessary.

Required to pass a national fingerprint-based background check to maintain employment.

Required to respond to emergencies and on-call situations.

May be required to travel out-of-town 5% with possible overnight stays with advanced notice.

May be required to operate a State vehicle.

Non-smoking environment in State buildings and vehicles.

Must conform to TPWD dress and grooming standards, work rules, and safety procedures.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER



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Closing Date: May 15, 2025, 11:59:00 PM

• 

• Texas Parks and Wildlife

• (512) 389-4545

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