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Job Description
DOR’s Vision: To provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
We are seeking a dedicated and detailed oriented Customer Service Representative to join License Offices Bureau. The primary responsibility of this role is to assist constituents with refund inquiries, process refund requests efficiently, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a commitment to maintaining accuracy and confidentiality in financial transactions. Preferred knowledge of motor vehicle laws and procedures, and ready to work in a fast-paced environment.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:- Review and verify refund requests to ensure they meet the organizations policies and procedures.
- Accurately process refund applications within the established timelines and update customer accounts accordingly.
- Collaborate with management to resolve discrepancies or issues related to refund requests.
- Provide clear and concise communications to customers regarding refund outcomes or delays.
- Apply a variety of laws, rules, policies, and procedure to verify refund eligibility.
CORE COMPENTENCIES NEEDED:
• Excellent Verbal and Written Communications
• Confident at decision making
• Proficient with time management and organization
• Computer Literacy
QUALIFICATIONS:- High School diploma or high school equivalency certificate
- 2-4 years’ experience as an Associate Customer Service Representative or closely related work
- Preferred knowledge of motor vehicle policies and procedures
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
If you have questions about this position please contact:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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