Behavioral Intervention Case Manager

Job Summary

The Office of the Dean of Students Behavioral Intervention Case Management Team serves both the University and the individual student by working in a holistic manner with students who are experiencing higher levels of distress, life challenges, or barriers, which could be interfering with their ability to be successful. Behavioral Intervention Case Managers can assess for any reports of critical incidents including complex mental and physical health problems, learning disabilities, and threats/risks to self and community. Case managers serve as a primary resource for managing reports of concerning behaviors on campus. They identify and intervene as early as possible with students whose behavior or well-being suggests the need for support services. Case managers work with complex situations to strategically manage critical incidents, prevent, and support other potential crises from escalating by advocating for, assisting, and working with students to provide them with or connect them to the appropriate resources, while considering what is best for them academically and personally. While the case managers are trained to understand basic case management duties, each case manager is trained with an eye toward the following kinds of support: Behavioral Intervention (high levels of distress, harm to self, harm to others), Residential Student Care, Threat Management, and Re-entry Coordination under the general direction of the Dean of Students. All non-clinical case managers have responsibilities in providing direct support, risk assessment, internal/external referrals, outreach/training/education, and assessment. By addressing these needs through effective case management, outreach, and support, this role helps mitigate issues, enhance overall campus safety, boost morale, and positively impact student retention. Some, but not all specific caseload/focus areas are:

Elevated to Critical Incident Case Management Response - BI Case managers address situations defined by the NABITA rubric as elevated to critical that may include a visible incident involving University or local law enforcement, student death, victim or perpetrator of crime, victim of on or off campus accident including other campus community members, victim of natural disaster, on campus injury, or students affected by campus events or other student conduct. Case management services include but are not limited to: providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties. In this capacity, managers work closely with key offices (University Housing Services, University Police, Counseling & Psychological Services, Faculty Affairs, Equal Opportunity and Employee Relations, Student Conduct and Ethical Development, University Personnel). Duties include providing information and training for the campus community; fielding calls, emails, and referrals regarding concerning behaviors; coordinating responses and services for individuals; maintaining the Behavioral Intervention Team database; undertaking research on national best practices; attending weekly meetings; and participating on other committees dealing with campus safety. Case managers support students struggling to function in the university system, those with current and emerging mental, psychological, or physical health issues, and students experiencing issues adjusting to academic and social life. Case managers coordinate services and provide referrals to the appropriate resources on campus including outside agencies and providers such as the Employee Assistance Program. The position also oversees a comprehensive program to identify and manage students, faculty and staff at risk. Case managers work towards minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow through.

Behavioral Intervention Team - BIT whose membership may include University Housing Services, University Police, Counseling & Psychological Services, Faculty Affairs, Equal Opportunity and Employee Relations, Student Conduct and Ethical Development, and University Personnel. BIT provides case management services to students with complex mental and physical health problems, learning disabilities, and safety concerns that are reported to the Behavioral Intervention Team. Through the BIT, case managers working with a caseload of the BIT seek to identify and intervene as early as possible with students whose behavior suggests the need for campus support services. As a member of the BIT, Case Managers serve as a primary resource for managing reports of behavioral concerns on campus as well as responding to inquiries and providing appropriate follow-up to reports.

Re-Entry Coordination - Provide systematic review, outreach, and assistance to students in the withdrawal, leave of absence, and reinstatement processes who might need support in creating and maintaining personal and academic goals while keeping graduation in view. Work directly with students who need additional support in the withdrawal and leave of absence processes due to unforeseen personal/home emergencies or mental/physical health situations. In this capacity the case managers work closely with key offices such as Academic Advising and Retention Services, Counseling & Psychological Services, and various college academic student success centers. Providing pivotal support and follow-up with students during their university absence to ensure they maintain on track to return with the proper internal and external supports to aid them persistence towards graduation.

Threat Management - Case managers work in coordination with University Police Department and other key members of the Threat Management Team in assessing risk using WAVR 21 and coordination of information of appropriate resources for cases deemed to be a higher level of concern for harm to others/the greater community. The university should be aware of these individuals for monitoring, support, and intervention; they may already be managed by BIT or with outside agencies beyond university oversight..

5150 Psychiatric Holds and Suicidal Ideation - Case managers respond to these reports by quickly gathering information about the individual’s current mental health status, recent behavior, and any potential triggers. They conduct a non-clinical assessment of current mental state and any immediate risks the student may pose to themselves or others. Within this process, case managers provide assistance, regularly monitor progress, and adjust their support as needed if setbacks occur along the student’s educational journey and while on campus. This process emphasizes a compassionate and systematic approach to crisis intervention, prioritizing safety, stabilization. Case managers work individually with the student on their wellness journey to help mitigate risk to themselves or others and increase their ability to return to campus and matriculate.

Key Responsibilities

• Responds to students seeking assistance for economic crisis/es as well as to inquiries from the campus community referring students for assistance.
• Assess reports and referrals sent to Behavioral Intervention by using the NaBITA Risk Rubric Tool. Based on this assessment, case managers address moderate to critical cases by coordinating services and providing referrals to the appropriate resources on campus.
• Provides confidential consultation for students with problems, questions and/or concerns. Helps facilitate response and assistance for individuals in crisis.
• Works and communicates with campus offices such as Counseling & Psychological Services, University Housing Services, off-campus Counseling & Psychological Services, Accessible Education Center, Office of the Registrar, Faculty Affairs, Undergraduate Studies, Equal Opportunity and Employee Relations, University Personnel, Student Conduct & Ethical Development. Ombudsman, University and off campus police, as well as off campus clinicians and support (with an ROI on file). and community agencies to ensure appropriate support of the referred individuals as needed.
• Serves as a liaison and advocate for enrolled students, their families, and peers. Performs general student advocacy/case management duties including, but not limited to: managing student distress, performing faculty/staff/administrative consults, and responding to parent and community inquiries.
• Acts and advocates for the referred student as they navigate the academic, student life, and health care landscape by working with relevant on-campus and off-campus resources to ensure that student’s needs are understood.
• Reviews updates on distressed students from team members on a weekly basis.
• Coordinates with other campus colleagues to track and resolve referrals to the Behavioral Intervention Team.
• Triages individuals with behavioral health, physical health, and learning concerns including hospitalizations, to facilitate and track referrals and follow up with individuals who do not respond to outreach efforts or attend appointments and/or mandated to participate in treatment.
• Attends case management team meetings and regularly consult on cases with team members and other need-to-know individuals.
• Ensure accurate case notes are taken and maintained in the Maxient database.
• Represents Case Management and associated programs at university functions that require training sessions, presentations, or orientation.
• Signs students up for CalFresh and MediCal as well as organizes large scale events to increase awareness and offer opportunities for students to sign up for programs.
• Participates in outreach events to promote available resources.
• Engages in outreach with students, faculty, staff and campus departments to promote awareness and understanding of Case Management and campus resources as well as how to make referrals.
• Serves on selected department and university committees.
• Updates websites and produces promotional materials to educate the campus community on our programs and relevant educational materials.
• Represents Case Management and associated programs at university functions that require training sessions, presentations, or orientation.
• Signs students up for CalFresh and MediCal as well as organizes large scale events to increase awareness and offer opportunities for students to sign up for programs.
• Participates in outreach events to promote available resources.
• Engages in outreach with students, faculty, staff and campus departments to promote awareness and understanding of Case Management and campus resources as well as how to make referrals.
• Serves on selected department and university committees.
• Updates websites and produces promotional materials to educate the campus community on our programs and relevant educational materials.
• Build and maintain statistical reports.

Knowledge, Skills & Abilities

• Ability to oversee departmental development and evaluation, ensuring alignment with institutional goals.
• Ability to work with the Dean of Students to develop and implement academic policies and strategic initiatives.
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment.
• Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters.
• Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Ability to carry out a variety of professionally complex assignments without detailed instructions.
• Knowledge of crisis intervention and mental health interventions.
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and/or recommendations.
• Strong oral and written communication skills.
• Excellent customer service and public relations skills.
• Ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
• Knowledge of software applications: word processing, spreadsheet, and database management.
• Ability to maintain confidentiality and appropriately handle sensitive communications with campus employees and external agencies.
• Thorough knowledge of, or ability to learn CSU policies and ability to apply that knowledge to individual situations.
• Ability to interpret and explain policies to various staff members.
• Ability to analyze and define complex organizational, policy or procedural problems.
• General knowledge of University, procedures and practices related to student services and programs.
• Ability to compose and appropriately format correspondence and reports.
• Ability to effectively present information and respond to questions from various groups.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• Master’s degree in Student Affairs, Higher Ed/College Student Personnel, Social Work or related field.
• Three years of professional experience in a University setting and/or case management experience.

Preferred Qualifications

• Experience demonstrating excellent counseling, communication, critical thinking, negotiation, and conflict-management skills.
• Experience working with a large diverse population in an urban setting.
• Experience developing partnerships and collaborating with campus faculty and staff, and legal system.
• Experience working with community resources to assist populations in need.
• Experience working with diverse student populations.
• Experience with complex case management and community resources.
• Bilingual communicator; Spanish and/or Vietnamese preferred.

Compensation

Classification: Administrator I
Anticipated Hiring Range: $6,694/month - $6,984/month
CSU Salary Range: $4,135/month - $12,288/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: May 23, 2025 through June 26, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu .

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Advertised: May 23 2025 Pacific Daylight Time
Applications close:

• 

• Cal State University (CSU) San Jose

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