Trolley Operator (Permanent Part-Time)

Position Description

***PLEASE NOTE*** The salary range posted in this bulletin represents the salary range for a FULL-TIME position. Compensation will be pro-rated based on the number of hours worked.

Do you enjoy helping people and creating memorable experiences? FresnoHOP is looking for friendly, customer-focused Trolley Operators to join our team and help deliver exceptional service across the City of Fresno. As a Trolley Operator, you will play a key role in making every ride safe, smooth, and enjoyable for our passengers.

FresnoHOP is all about showcasing the best that Fresno has to offer. Our trolleys connect Fresno State and Campus Pointe to popular destinations like the Brewery District, Cultural Arts District, and Tower District. In addition to our regular service, FresnoHOP offers special event transportation and charter options, providing a unique, fun way for groups to explore Fresno or add a special touch to any occasion.

In this role, you will be the face of the FresnoHOP experience. You will greet passengers with a positive attitude, provide helpful information about routes and destinations, and ensure the trolley operates safely and on time. You will also perform routine safety inspections and help maintain a clean, welcoming vehicle. Most importantly, you will help create a friendly and engaging atmosphere that makes riders feel comfortable and valued.

We are looking for individuals with strong communication skills, a passion for customer service, and a commitment to safety and professionalism. If you are dependable, people-oriented, and take pride in representing your community, we would love to have you on board!

We are looking to fill permanent part-time positions. Permanent part-time employees will likely work at least 20 hours per week; part-time incumbents may transfer to a full-time position as vacancies become available consistent with the Amalgamated Transit Union MOU. The salary posted is for full-time positions and will be pro-rated if hired part-time. Incumbents may be required to work any shift and may be required to work holidays and weekends. Permanent part-time employees do not participate in the City's pension system.

Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

Pay,Benefits, & Work Schedule

BENEFITS: UNIT 6 Classification- Amalgamated Transit Union, Local 1027 (ATU)

For PPT Positions- Refer to Memorandum of Understanding Unit 6
Article VIII -Section E Benefits for Permanent Part-time (PPT) Bus Drivers

For more information: https://cityoffresno.wpenginepowered.com/personnel/wp-content/uploads/sites/12/2022/09/City-of-Fresno-and-ATU-MOU-1.pdf

Benefits and accrual amounts will be prorated for permanent employees.

HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
VACATION*: Accrue (8-14) hours per month.
SICK LEAVE*: Accrue eight (8) hours per month.
HOLIDAYS*: Eleven (11) annual holidays, one (1) floating holiday, and the employee's birthday.
SHORT-TERM DISABILITY: provided through California SDI program.
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
BILINGUAL PREMIUM: PAY: $75 per month.
RETIREMENT: Full-time employees participate in the City of Fresno Retirement System, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. Part-time employees participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an eligible employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at
https://www.fresno.gov/personnel/human-resources-support/#tab-1

The Requirements

Education:
High School diploma, or GED equivalent.

Experience:
Three (3) years of licensed experience in the operation of motor vehicles and two (2) years of work experience involving direct public contact similar to that gained in retail sales, public service setting, or closely related field.

Special Requirement(s):
Possession and continued maintenance of a valid California Class B Driver's License with passenger endorsement is required at time of application.

A CURRENT (issued within the past 30 days) COPY OF YOUR COMPLETE DRIVING RECORD FROM THE DEPARTMENT OF MOTOR VEHICLES MUST BE UPLOADED TO YOUR ONLINE APPLICATION AT TIME OF APPLICATION. THIS REPORT MUST BE DATED AFTER APRIL 30, 2025, AND WILL ONLY BE ACCEPTED IF CLEARLY DEMONSTRATES IT IS AN OFFICIAL DEPARTMENT OF MOTOR VEHICLES DOCUMENT.

THIS REPORT MUST CONTAIN YOUR COMPLETE DRIVING RECORD. (DMV CHARGES A FEE, THE CITY OF FRESNO WILL NOT REIMBURSE THE COST OF THIS PRINTOUT.)

APPLICANTS LACKING THE DMV PRINTOUT ATTACHMENT AT TIME OF APPLICATION WILL BE REJECTED. DO NOT SUBMIT YOUR APPLICATION UNTIL YOUR DMV PRINTOUT IS ATTACHED TO YOUR ONLINE APPLICATION.

Paper copies, emails, online, nor faxed DMV Driving Records will not be accepted. Printed copies must be scanned and converted to a pdf document to upload to your online application.

ADDITIONAL REQUIREMENTS
Eligibles referred for hiring consideration must successfully complete a medical examination, background investigation (fingerprints included), and drug screening as part of the pre-employment process.

This position is designated as being Safety Sensitive and requires all eligibles offered employment to successfully pass a drug test prior to employment. Federal law requires that applicants for positions involving the operation of certain transit vehicles, revenue services vehicles, the transportation of hazardous materials or heavy equipment over 26,001 pounds requiring a commercial driver's license, must undergo pre-employment drug testing as a condition of employment and be subject to random alcohol and drug testing throughout their employment in this position.

How To Apply

APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.

It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders.

Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE.

Selection Process

The examination process may consist of the following:

Written Examination: 100% A job related written exam will be given which may test a candidate's knowledge in the following areas: Customer Service, General Safe Driving Practices, Reading Comprehension, Interpretation of Rules, Map Reading, Proofreading, English Usage, Spelling, Interpersonal Relations. A candidate must achieve a passing score in the written examination to secure placement on the eligible list.

The written examination is scheduled for the week of July 7th, 2025.

Veteran Preference Regulations

Qualified veterans who pass the examination may obtain five (5) additional points.
Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested.

Additional Information

HOW TO ATTACH A COPY OF YOUR COMPLETE DMV DRIVING RECORD TO YOUR ONLINE APPLICATION:

a) Scan or take a photo of your DMV Driving Record and save to your computer (save as DMV Record).
b) Go to www.fresno.gov/jobs > City of Fresno Jobs > Apply On-Line> Enter Login Information> choose My Career Tools-(located at the top of the page). c) Choose Cover Letters and Attachments Select Add Attachments. d) For Attachment Type: choose DMV Driving Record, then select Add Attachment link.
e) Select the Browse button, you will then find the saved DMV Record from your computer. Select Upload.
f) Click Save and Return.
NOTE: The City of Fresno does not reimburse the cost of obtaining DMV Driving Record. Candidates will also be expected to produce updated DMV Driving Records at time of General Services Department interview and those hired, shall produce a third updated copy of DMV Driving Record immediately prior to onboarding.

DMV RECORD VERIFICATION: DMV driving records shall be reviewed at time of application. To qualify for the written examination, a qualified applicant DMV driving record must NOT indicate the following:

1) In the last three (3) years - No Suspension, Revocation or Probation of a Driver's license by DMV.
2) In the last three (3) years - No conviction under the following California Vehicle Code sections: 15302-VC, 15304-VC, 13353-VC, 14601-VC, 20001-VC, 20002-VC, 23140-VC, 23103-VC through 23104-VC, 23152-VC through 23153-VC and 40508-VC.
3) Regardless of when - Applicants having more than one violation, in separate incidents, of any of the above, may not qualify for the written examination. For additional information about the listed vehicle code violations, please visit https://www.dmv.ca.gov/portal/driver-education-and-safety/dmv-safety-guidelines-actions/negligence/.

Equal Opportunity Employer

The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

Closing Date/Time: 06/06/2025

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• City of Fresno

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