CMDB/ITOM Administration Technician

Job Location:

• The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

Why you’ll love this position:

The State of Missouri is looking for a motivated and detail-oriented ServiceNow CMDB/ITOM/Service Mapping Administration Technician position to join our IT operations team. In this entry-level role, you will support the maintenance and accuracy of our ServiceNow Configuration Management Database (CMDB). You will also assist in IT Operations Management (ITOM), and Service Mapping activities.

Successful candidates will learn the administration of the ServiceNow platform as well as general server administration. Candidates will routinely work on request and incident tickets, assist in the configuration and management of ServiceNow, integrate with various systems, build out various policies to keep the CMDB and ITOM discovery running efficiently and accurately. Successful candidates should take pride in expanding their capabilities, proactively research new technologies and features to improve the CMDB and ITOM applications, enjoy solving complicated problems, and be able to work collaboratively in a team.

Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Enterprise IT Operations (EIT)..

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

• Assist in updating and maintaining records in our ServiceNow CMDB, ensuring data accuracy and completeness.
• Support the execution and monitoring of ServiceNow Discovery and Service Mapping jobs.
• Help identify and resolve basic data discrepancies or issues within the CMDB.
• Work with senior team members to document configuration items, relationships, and service dependencies.
• Assist with routine audits and data quality checks on the CMDB.
• Provide basic troubleshooting for ServiceNow-related issues and escalate as needed.
• Help maintain documentation for CMDB and ITOM processes.
• Support the generation of standard reports and dashboards for asset and service tracking.

Knowledge:

• Basic understanding of IT infrastructure components (server, networks, applications).
• Familiarity with ServiceNow or similar ITSM tools is a plus.
• Awareness of ITIL concepts and configuration management principles.

Skills:

• Strong attention to detail and organizational skills.
• Basic data entry and data analysis skills.
• Good written and verbal communication skills.
• Ability to follow established procedures and documentation.

Abilities:

• Ability to learn new technologies and processes quickly.
• Ability to work effectively in a team environment.
• Ability to manage time and prioritize tasks under supervision.
• Ability to communicate basic technical information to team members.

Preferred Qualifications:

• Experience with ServiceNow or other ITSM/CMDB tools is a plus but not required.
• Experience with scripting languages (JavaScript, Python) and web services (REST, SOAP) is a plus but not required.
• Experience with Bash and Powershell is a plus but not required.
• Associate's Degree in computer science, information technology, or related field.
• 1+ year of experience in IT support or technician role (internships included).

Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Knowledge of operating systems and applications. Knowledge of cybersecurity issues and preventative methods. Ability to troubleshoot hardware and software. Ability to research, collect, and analyze network performance.

The classification for this position is classified as Systems Administration Technician ; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

If you have questions please contact: ITSDRecruiting@oa.mo.gov

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• State of Missouri

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