UTILITY BILLING SUPERVISOR

Position Scope

Our Vision: We aspire to be the community of limitless possibilities.

Our Mission is to provide exceptional services for a safe, thriving community, while honoring our history and innovating for the future.

Embrace the New - Do Right - Lend a Hand - Find a Way - Enjoy our Work - Celebrate Uniqueness

Our Benefits
The City of Buckeye provides an extensive benefits package designed to support the well-being of our employees. This includes health, dental, vision, life, pet insurance, as well as wellness incentives. Coverage begins the first day of the month following the start of your employment.

Vacation & Sick Leave

At the City of Buckeye, we understand the vital role that vacation time plays in supporting the mental, physical, and emotional well-being of our employees. Vacation and sick leave accruals begin on the first day of employment and may be used upon accrual. Additionally, employees receive credit towards vacation leave accruals for years of service with other public sector retirement systems nationwide (not including Federal service).

Holidays

The City of Buckeye observes eleven holidays per year: New Years Day, Martin Luther King Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving and the day after Thanksgiving, and Christmas Day.

Retirement
This position participates in the Arizona State Retirement System (ASRS). Contribution is mandatory, and the current contribution rate is 12%, per fiscal year.

Primary Duties and Responsibilities

GENERAL PURPOSE: Supervises the utilities billing department and staff. Position directs customer service assistance in initiating or terminating utility service, accepting payments, resolving billing complaints, inquiries and requests from the public.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Participates in the accomplishment of organizational, departmental and workgroup goals and objectives.
• Exhibits a service orientation toward customers and maintains productive working relationships.
• Plans and manages the day to day operations of the utility billing customer service functions; assists in implementing operating policies and procedures; assigns work; monitors operations; evaluates processes; and implements changes as needed to improve workflow and productivity.
• Supervises the utility service billing and collection functions for the City; develops schedules for monthly billing and meter reading activities; oversees the establishment and maintenance of customer accounts, the calculation and generation of utility service bills, the collection and documentation of account payments, and the provision of information and assistance to customers; and ensures accuracy of account databases and revenue collection activities.
• Supervises, directs, and evaluates assigned staff.
• Oversees the activation and disconnection of services; supervises the processing of delinquent accounts and the discontinuance of service based upon account delinquency.
• Maintains department customer service standards; ensures customers receive timely assistance and accurate information; receives and responds to complaints and requests for information; investigates and resolves difficult customer complaints and concerns; and authorizes account adjustments as necessary.
• Assists with budget development and preparation; approves department invoices to be processed by accounts payable; and administers and monitors assigned budgets and expenditures.
• Researches, analyzes and interprets billing and collections information; compiles financial and statistical records of billing and consumption totals and installations; prepares a variety of operational and activity reports; and submits to management as needed.
• Establishes effective working relationships with other departments, field personnel and contracted vendors; coordinates activities with other departments as needed; and participates on committees and taskforces as assigned.
• Supervises utility billing records retention and management.
• Operates a personal computer, telephones, and other general office equipment as necessary.
• Provides reports in word processing, spreadsheet, database, and other system software.
• Engages in customer service work, billing activities and account maintenance duties as workload and staffing levels dictate.
• Performs other duties as assigned or required.

Minimum Qualifications & Position Requirements

Education and Experience: Bachelor's degree in business management or related field; supplemented by three years of progressively responsible billing and customer service experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Necessary Knowledge, Skills and Abilities:

• Knowledge of City policies and procedures.
• Ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
• Ability to perform in a supervisory capacity over subordinates.
• Ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
• Ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
• Ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
• Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
• Skill in operating a personal computer utilizing a variety of software.

12-Month Goals:

• Develop a comprehensive understanding of the full utility billing cycle, including meter reading, billing, adjustments, collections, and the bill run process to ensure accurate and timely billing.
• Gain proficiency in key systems and software, including Tyler Munis, Tyler Cashiering, Itron Meter Reading, and Call Reporting/Routing tools to support day-to-day operations and troubleshoot issues effectively.
• Identify and implement process improvements in the utility billing workflow to increase efficiency, reduce errors, and enhance the overall customer experience.
• Learn how to process and reconcile payment imports from external systems (e.g., online banking, lockbox, third-party portals) to ensure accurate posting to customer accounts and maintain financial integrity.

Additional Information

Special Requirements: None

Physical Demands / Work Environment: Standard office environment.

Reports To: Utility Services Manager
Supervision Exercised: Utility Billing staff
FLSA Status: Exempt

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

Employee Benefits & Wellness

The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined.

For complete Benefit Plan & Wellness Information, please visit the City website at:
Benefits & Wellness

City benefit plans are subject to change at any time.

Closing Date/Time: 7/21/2025 11:59 PM Mountain

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• City of Buckeye, AZ

• 623-349-6000

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