OUTREACH WORKER (C)

The Position

The City of Riverside is accepting applications for the position of Outreach Worker (C) to fill one (1) vacancy in the Housing and Human Services Department. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months.

An Outreach Worker, under general supervision, will conduct mobile outreach and provide intake and assessment, counseling, crisis intervention, resource referral and case management to homeless individuals and families on the streets, in service venues and other locations where they can be found in the City of Riverside; or to a pre-selected caseload of applicants and/or recipients of Project BRIDGE Grant Program.

Work Performed

Typical duties may include, but are not limited to, the following:

• Review cases and formulate plans for clients to participate in educational and psychosocial assessments and treatments, work skills training, parenting classes, anger management workshops, diversity training, and/or substance abuse treatment.
• Conduct home visits with participants to provide assistance, answer questions, assess needs, and provide orientation on available services for participant and family members.
• Serve as an advocate for participants in securing housing, social services, provide encouragement, and support to participants in securing and/or following through on services.
• Assist participants in their development of short and long term personal goals; provide supportive counseling and assist participants in recognizing and addressing home, family, and social conditions contributing to problems; instruct participants on appropriate methods of social and life skills.
• Transport participants, as needed.
• Participate in community activities and projects.
• Maintain records and write reports on status of clients; prepare correspondence and reports as required; when qualified to do so, serve as an interpreter for non-English speaking family members.
• Serves as liaison between the participant, the City of Riverside, and other agencies, individuals, organizations, or community groups.
• Maintain effective working relationships with participants, family members, project staff, and collaborating agencies.

In addition, when assigned to serve as the Homeless Outreach Worker:

• Conduct mobile outreach to homeless persons on the streets, social services venues and other locations where they are located.
• Screen and conduct intake and assessment interviews with homeless individuals, including medical/mental health history, in order to identify social service and housing needs and make appropriate referrals.
• Assist participants in their development of short and long-term case management goals that will include strategies to overcome barriers to self-sufficiency and to obtain permanent housing.
• Serve as an advocate for participants in securing social services, mainstream benefits, housing opportunities, and provide support to participants in securing and/or following through on services.
• Establish and maintain liaison relationships with City staff, community organizations, law enforcement, public and private agencies, business owners and operators, and the general public in order to respond to specific concerns as it relates to homeless individuals and issues of homelessness in general.
• Respond to community complaints and general requests for information and services.
• Transport participants, as needed.
• Participate in program-related coalitions, meetings, partnerships, community activities and projects.
• Assist with community education and outreach on homeless issues.
• Maintain documentation and records of participant contacts and assist in preparation of reports on participant progress and status.

Qualifications

Education: High School diploma or GED

Experience: One year of full time experience working with the homeless or community groups in a social service oriented program. Qualifying education may be substituted for one year of the experience requirement with major course work in social science, psychology, sociology, social welfare, social/human service, economics or other behavioral sciences.

Necessary Special Requirements:
Possession of an appropriate, valid, Class "C" California Motor Vehicle Operator's License, and reliable transportation.

Must be available to work evenings and weekends, and provide services to project clients at numerous locations, including but not limited to, community parks and recreational centers, School District campuses, and other locations as required.

Highly Desirable Qualifications:

• Bilingual in Spanish
• Customer service experience in a social service setting

Selection Process

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
2) Completed Supplemental Questionnaire
FOR DIRECTIONS ON ATTACHING A DOCUMENT TO AN ON-LINE APPLICATION, OR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: (Application Guide).

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination.

NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

EDUCATIONAL REQUIREMENTS:

Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:
An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at https://naces.org/members/ or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/ .An advanced-level degree from an accredited US college or university.
All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.

Confidential (non-exempt)

The City offers an attractive benefits package, the central provisions of which are as follows:

• Retirement for Classic Members - For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3 year final compensation. The required employee contribution is 8%. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.

• Retirement for New Members - For employees hired 1/1/2013 or later and who ARE NOT a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% at age 62; 3 year final compensation. The required employee contribution is 50% of the normal cost. And is subject to change per CalPERS every fiscal year. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.

• Health Insurance - The City offers six health insurance plans and contributes up to $1,734 per month for HMO plans (family coverage).

• Dental Insurance - The City provides three dental insurance plans and contributes up to $45 per month.

• Vision Insurance - The City provides vision coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage.

• Life Insurance - Effective 1/1/16, the City provides and pays for term life insurance with accidental death and dismemberment equal to two times the annual salary rounded to the next highest $1,000 (up to $700k) plus AD&D. Additional Life Insurance is available and voluntary for employee and eligible dependents (up to $300k).

• Deferred Compensation - The City contributes $100 per month with a minimum employee contribution of $12.50 per check. Participation in the deferred compensation plan is optional.

• Leave Benefits - Includes vacation leave, sick leave, bereavement leave, and holiday benefits. Please refer to the Fringe Benefits and Salary Plan for specific details.

• Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation.

• Long Term Disability - The City offers optional enrollment in the Long-Term Disability Plan.

• LegalEase Plan - Optional legal services plan for employees and eligible dependents.

• Critical Illness Plan - Optional critical illness insurance plan for employees and eligible dependents

• Vacation Accrual - 0-9 yrs = 128 hrs., 10+ yrs = 168 hrs.

• Administrative Leave - N/A

For additional benefits information, please visit the following website: https://www.riversideca.gov/human/employee-hub/benefits/ about-1

For part-time, benefitted positions the insurance and other benefits (leave accruals, holidays, etc.) are pro-rated based on ½ or ¾ time status.

Closing Date/Time: 8/3/2025 11:59 PM Pacific

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• City of Riverside

• 951-826-2392

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