IT Analyst I/II – Fire Department

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The San José Fire Department's (SJFD) mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, “all hazard” fire department, responding to approximately more than 100,000 calls for service each year from 34 Fire Stations. SJFD’s service area includes a number of high-hazard occupancies, including an international airport; a general aviation reliever airport; five major hospitals (including two trauma centers, and five emergency departments); the SAP Center, home of the NHL’s San Jose Sharks (17,500 capacity); PayPal Park, home of MLS’s San Jose Earthquakes (18,000 capacity); San José State University (the oldest public institution of higher education on the West Coast) with a student population of 33,409; three super regional malls; approximately 100 high-rise structures; and the United States Patent and Trademark Office.

The Bureau of Administrative Services (BAS) is responsible for the SJFD's backend operations: budgeting, accounting, employee services, human relations, information technology, geographic information systems, and public records requests. It's comprised of several teams: Budget and Fiscal Management, Employee Services, Fire Information Technology, Applications, and Geographic Information Systems.

For more information on the San José Fire Department (SJFD), please visit the website here.

The Analyst I/II classification is represented by the Municipal Employees’ Federation (MEF), AFSCME, Local 101 (MEF) bargaining unit.

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers .

Position Duties

The San José Fire Department is currently recruiting to fill one (1) Analyst I/ II vacancy in the Bureau of Administrative Services Information Technology Team.

Salary range(s) for this classification is/are:

• Analyst I: $92,994.72 - $113,022.00
• Analyst II: $101,468.64 - $123,330.48

This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

The Fire Department’s Information Technology Team supports 34 fire stations and two field offices, ensuring the availability and reliability of their critical software/hardware systems. The individual hired into this job classification is responsible for analytical work in areas including, but not limited to, response times, business process evaluation, recruitment, and budget.

This position offers an exciting opportunity for the selected candidate to play a pivotal role in Fire IT. The employee is expected to assume a lead role for analytical functions along with the application group. A high level of independence and job expertise is vital. The employee in this position should be able to identify problems, research solutions, and provide recommendations with minimal guidance or supervision.

Key responsibilities of this position include:

• Prepare capacity planning forecasts based on roadmap initiatives, implementation plans, and support projections.
• Collaborate with Fire IT to effectively implement and annually update the Fire IT Master Plan and Roadmap, ensuring alignment with the current department and IT operational priorities and needs.
• Conduct regular steering committee meetings to make informed decisions and prioritize department and bureau specific interests and needs.
• Review and establish support standards and expectations for IT, taking into consideration the SJFD operational standards, roadmap initiatives, and identified initiatives over the next 5-year cycle.
• Develop charters and establish project management processes for IT projects within the department.
• Other duties as assigned.

Tasks assigned to the position necessitate an ability to maintain confidential information essential to the IT Division. Outstanding customer service skills, both on the phone and in person, are required as the duties include working with staff from Fire IT and other Fire Department divisions, other City employees, as well as members of the public. Strong skills in Microsoft Office programs, including Outlook, Word, Excel (including Pivot Tables), and using the internet for business communications and research are required. A high level of independence and job expertise are vital. The employee in this position should be able to identify problems, research solutions, and provide recommendations with minimal guidance or supervision.

Minimum Qualifications

Education: A Bachelor's Degree from an accredited college or university.

Experience :
Analyst I - No experience is required. Analyst II - Two (2) years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in the budget, finance, grant administration, organizational analysis, general administration, or human resources.
Acceptable Substitution: Additional years of experience in a position comparable to the Staff Specialist with the City of San José in areas such as budget, finance, grant administration, organizational analysis, general administration or human resources may be substituted for the education requirement on a year for year basis.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally, and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Computer Skills - Experienced with business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, MS Excel, Amanda, Project Docs, and records management software.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using a professional demeanor.

Problem-Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of the problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.

Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

The application deadline is 11:59 PM on Wednesday, August 27, 2025. If you have questions about the duties of these positions, the selection or hiring processes, please contact Lorena Diez at lorena.diez@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 8/27/2025 11:59 PM Pacific

• 

• City of San Jose

• 408-535-1285

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