Public Information Representative I/II - Environmental Services Department

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The Environmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San José.

Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talent s . We offer an array of meaningful career paths and value flexibility - offering hybrid work and alternative work schedules in select roles. Additionally, the C ity offers excellent health and pension benefits , as well as 15 paid holidays .

To learn more about ESD, follow @sjenvironment on X , Facebook , Instagram , and San Jose Environmental Services on LinkedIn .

Position Duties

ESD is currently recruiting to fill one Public Information Representative I/II vacancy within the department’s Communications Division. This division supports six ESD utilities, sustainability initiatives, and Administrative Services; it is a dynamic and exciting work environment with a supportive team. ESD’s Communications Division plays a critical role in promoting ESD programs and engaging San José’s diverse community to meet ESD goals.

Aligning with ESD’s mission, Public Information Representative I/IIs help develop and implement a range of communications strategies for projects and initiatives focused on enhancing the quality of life and the environment for San José residents and businesses.

The selected candidate for the Public Information Representative I/II (PIR I/II) position will have an exciting opportunity to make a difference in the San José community as a member of ESD’s communications team. They will collaborate with ESD’s public outreach team and program staff to develop and implement outreach plans. The plans may consist of developing trilingual (English, Spanish, Vietnamese) messages for social media, digital ads, and commercials on television, radio, and digital formats. There may also be occasional tabling and presentation opportunities to engage our community.

Typical responsibilities include:

• Assisting the ESD Communications Division team develop and implement pub l ic education plans. This includes developing goals, identifying target audiences (for English, Spanish, and Vietnamese speakers), recommending tactics and evaluation methods, determining budgets, applying the latest communication technologies and tools, and gathering and evaluating data to measure the effectiveness of pub l ic awareness campaigns.
  

• Conducting community engagement activities (tabling, canvassing) for various ESD programs and initiatives.
  

• Writing and editing communications materials, including social media posts, brochures, flyers, web pages, video scripts, newsletters, news releases, advertisements, memos, surveys, and reports.
  

• Managing content on ESD’s website.
  

• Developing/editing videos.
  

• Presenting to community groups.
  

• Seeking new ideas and tactics to meet diverse community groups to ensure access to ESD programs and services.
  

The actual salary shall be determined by the final candidate’s qualifications and experience. The below salary ranges include an approximate five percent (5%) ongoing non-pensionable pay. The annual salary range for the positions are presently as follows:

Public Information Representative I: $88,015.20 - $107,103.36
Public Information Representative II: $97,144.32 - $118,067.04

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Minimum Qualifications

Pub l ic Information Representative I

Education and Experience: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, pub l ic r ela ti o ns , pub l ic administration, or closely related field. No minimum experience required .

Acceptable Substitutions: Additional years of professional experience in pub l ic r ela ti o ns , pub l ic information, or other related experience may be substituted for education on a year-for-year basis up to two years.

Pub l ic Information Representative II

Education and Experience: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, pub l ic r ela ti o ns , pub l ic administration, or closely related field and two years of progressively responsible professional pub l ic information, marketing, or pub l ic r ela ti o ns experience. No substitution for education.

Licensing Requirements

• Valid California Driver’s License may be required .
  

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Computer Skills - Experienced with common business computer applications including but not limited to: Adobe Acrobat, MS Outlook, MS Word, MS PowerPoint, MS Access, MS SharePoint, and MS Excel.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Customer Service - D emonstrates ability to anticipate internal and external customers' needs and deliver services effectively and efficiently in a timely , accurate , respectful and friendly manner.

Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes , performance expectations, organizational culture, or work environment.

Selection Process:

The selection process will consist of an evalua tion of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

You will be prompted to answer the following job-specific questions during the online application process. Y ou must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Please also ensure to attach your resume while submitting your application.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Ganna Malik at ganna1.malik@sanjoseca.gov

The application deadline for this position is August 27, 2025.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 8/27/2025 11:59 PM Pacific

• 

• City of San Jose

• 408-535-1285

Show more