Office Specialist (18 Month Limited-Term Duration)

Description

The City of Kennewick is seeking two full-time Office Specialists for an 18-month limited-term assignment.
In this role, you will play a key part in supporting our Customer Care team as we transition to a new Utility Billing System.
Your efforts will help ensure a smooth implementation and continued excellent service to our community.

CORE VALUE STATEMENT
The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions.

SAFETY STATEMENT
We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City's Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action; emphasizing safe completion of work throughout all aspects of developing and carrying out work plans.

CLASSIFICATION SUMMARY
Under immediate supervision, performs general clerical and customer service duties to assist the Department in administering programs and services offered to the community. Incumbents interact with the general public by providing information and assistance as it relates to the departments activities/services, rules and regulations. Work performed by incumbents requires knowledge of rules and regulations pertaining to the programs/services offered by the Department in order to interpret and provide information to customers. Incumbents have a limited degree of latitude in determining the best way to perform the required duties.

Examples of Work Performed (Illustrative Only)

The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned.

• Provides customer service by providing routine information regarding department activities and services and by assisting customers in completing applications, forms, documents, plans and other related material required by department; reviewing for completeness and compliance with applicable rules and regulations and informing customer of any discrepancies or further action required. Routes accepted material to appropriate personnel.
• Tracks current billing and payment data including invoices; verifies accuracy; posts, records and/or transfers entries into proper accounts according to established procedures.
• Gathers financial, statistical and other information, enters into computer system and/or compiles information for various reports and other documents according to established procedures.
• Logs, records and files documents, forms, correspondence, etc. according to established filing system.
• Assists in scheduling meetings, inspections and/or readings for department personnel and in maintaining appointment and/or facility calendars.
• Receives requests from customers or other City staff for services and relays information and orders to the appropriate staff according to established procedures.
• Performs general clerical duties such as typing correspondence, memos, preparing purchase orders, etc. as needed.
• Performs other related duties as assigned.

Employment Standards

This position requires a high school diploma or its equivalent (G.E.D.) and two years of general office/clerical experience or customer service involving extensive contact with the public, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above.

• Must pass a criminal background investigation.
• Must maintain a level of mental and physical fitness required to perform the essential functions of this classification.

Supplemental Requirements

PHYSICAL REQUIREMENTS
To perform the essential functions of the classification, incumbents must be able to meet the following physical requirements: must regularly talk, hear/listen, see/observe, sit, stand and walk; must regularly demonstrate fine motor skills; must occasionally exert up to 10 pounds of force.

WORK SCHEDULE

The initial work schedule for this classification will be full-time, Monday through Friday. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This classification is non-exempt under the FLSA.

The City of Kennewick offers competitive pay, excellent benefits and a work-life balance.

The benefits listed within the link below are among those currently offered to City of Kennewick Employees.

Non-Contract Benefit Summary

Closing Date/Time: 9/1/2025 11:59 PM Pacific

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• City of Kennewick

• (509) 585-4240

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