SENIOR SPECIAL INVESTIGATIONS UNIT (SIU) INVESTIGATOR (RISK MANAGEMENT CLAIMS ADMINISTRATION)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Supports Metro's Risk Claims Investigation administration by reviewing and analyzing claims for mitigation or claims identified to have red flags or suspicion of fraud, conducting highly complex investigations, and communicating findings and recommendations to assist with claim management and mitigation, denial of fraudulent and abusive claims against Metro, and other investigation of related cases of employee misconduct.
Recruitment Timelines: Interviews are projected to be scheduled for the week of November 17 , 2025 . These dates are subject to change . We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Plans, organizes, and conducts complex investigations involving suspected workers' compensation fraud and abuse, insurance fraud and other internal employee related administrative investigations as assigned
• Serves as project leader s to contract firms when conducting and sub-contracting claims investigations; investigations may include covertly following personnel
• Conducts red flag assessment of injury/illness occupational claims and investigation of suspected falsified documents presented to Metro by employees or others
• Conducts intensive data mining reviews of information and social media relating to injured workers' using multiple software data analysis to determine appropriateness of intensive investigation and surveillance requirements
• Recommends corrective action to resolve problems, abuses, and deficiencies that may exist
• Presents investigative findings both orally and in comprehensive professional reports for determination of the prospective merits of a investigation with Division or Labor Personnel, County Counsel and concurrence before local government and state level reporting
• Prepares suspected case file for employee hearings or external filing and reporting of suspected fraud to the local District Attorney's Offices, State Department of Insurance, and the State of California Fraud Division's Anti-Fraud Program
• Testifies before the Workers' Compensation Appeals Board, courts, or administrative hearings on results of claims or investigations
• Conducts training for Claims Unit personnel and all other interested personnel with respect to fraud awareness and recognition
• Provides guidance to staff regarding complex investigations and case development
• Assists in preparing narrative, graphic, and statistical reports for executive and Board presentations, and internal review
• Develops policies and procedures directed at reducing the incidence of claim fraud and abuse
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Criminal Justice, Law, Public Administration, Business Administration, Political Science, or a related field

Experience

• Three years of relevant experience in any of the following areas, workers' compensation investigations, administrative investigations, criminal investigations, fraud investigations, law enforcement, internal investigations, insurance fraud, risk management claims, or other similar investigations; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Designation or credentialing in workers' compensation as a field investigator or data mining social media investigator preferred
• Certified Professional in Fraud Identification (CPFI), insurance fraud investigator, private investigator, or law enforcement training in investigation preferred

Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:

• Experience handling claims related to investigation, general liability, torts, property casualty, workers' compensation fraud identification, claims analysis, social media data mining, or related areas
• Experience identifying and reporting insurance fraud, and collaborating with state or local law enforcement prosecution offices
• Experience reviewing claims records and data related to workers' compensation claims administration

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of criminal rules of evidence, constitutional rights, search and seizure procedures, court procedures to be followed in criminal matters, formal hearings, and administrative actions
• Applicable local, state, and federal laws, rules, and regulations governing insurance code, labor code, criminal investigations, and workers' compensation fraud and abuse recognition
• Specialized investigative techniques, intelligence gathering, and interrogation methods

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Conducting complex workers' compensation fraud, administrative, and criminal investigations
• Preparing comprehensive reports and correspondence
• Analyzing situations, identifying problems, and recommending solutions
• Exercising sound judgment and creativity in making conclusions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Compile and analyze complex data
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Drive a vehicle
• Travel to offsite locations
• Available to work at varied shifts and start times
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen
• Exposure to hostile and armed criminal suspects
• Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments
• Work after designated regular hours in case of special assignments or emergencies
• Local travel

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Standing
• Walking (distance 5' to 100')
• Communicating through speech in the English language required

AHM

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at benefits.metro.net

Closing Date/Time: 11/10/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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