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Job Description
Benefit Program Associate
Division of Employment Security/UI Tax/Liability Unit
Annual Salary Range: $34,711 - $35,971
* Please Note: The salary/salary range listed in this job description is a base salary only and does not include years-of-service adjustments. Applicants eligible for years-of-service adjustments may exceed the salary/salary range listed above.
Why you will love this position:
This is a dynamic position assisting employers with their state unemployment tax accounts. This position involves maintaining state unemployment tax account numbers, processing mail, and performing other duties as assigned.
What you will do:
• Update the status of employers’ accounts.
• Maintain information on an employer’s account, including address changes, responsible party changes, and other information.
• Processing and sorting incoming mail.
• Assisting staff with Appeal filings and documentation.
• Fielding incoming calls to the Liability Unit as needed.
Qualifications- High School diploma (or equivalent) and 1 year of customer service experience (substitutions may be allowed)
Desired Attributes
Introductory knowledge of general business organization and operations.
Introductory knowledge of current office practices and procedures.
Introductory knowledge of computer and related equipment for data input, retrieval, and word processing.
Ability to communicate effectively with agency staff, claimants, employers, and other persons.
Ability to work quickly and accurately.
Ability to organize and prioritize workload to meet assigned timeframes and adapt to changes in policy, procedures, and work assignments.
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More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
If you have questions about this position, please contact: Jason Pinkston at Jason.Pinkston@labor.mo.gov -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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