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Job Description
POSITION OVERVIEW
APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED
JOB CLASSIFICATION: ASSISTANT DIRECTOR (EXE LEV) - OPERATIONAL QUALITY & EFFICIENCY
DIVISION: TRANSPORTATION & DRAINAGE OPERATIONS
REPORTING LOCATION: 611 WALKER
WORKDAYS & HOURS: MONDAY - FRIDAY 8AM - 5PM*
*Subject to change
ABOUT HOUSTON PUBLIC WORKS
Houston Public Works (HPW) plays a vital role in ensuring a thriving and sustainable future for our city. We oversee the planning, operation, maintenance, construction management, and technical engineering of the City's public infrastructure, including our roadways, bridges, drainage systems, and parks. With a dedicated workforce of approximately 3,900 employees, we are constantly striving for excellence in delivering essential services to our community.
DESCRIPTION OF DUTIES/ ESSENTIAL FUNCTIONS
At the direction of the Transportation & Drainage Deputy Director, the Assistant Director will be responsible for the following:- Manages and directs Operational Quality and Efficiency support personnel
- Leads Transportation and Drainage Operations customer service initiatives, strategies, and service line American Public Works Association reaccreditation
- Establishes maintenance operating procedure development to strengthen service line effectiveness and enable high performance outcomes.
- Implements process improvements to reduce customer service and mayor escalated cases
- Leads the service line efforts in specialized operational training and safety initiatives (i.e., Samsara) through data analytics and change management
- Leads in the efforts to establish efficiency procedures for the service line, coordinates initiatives with HPW OTS, and the implementation of departmental system deployments and upgrades, such as Cityworks and Samsara
- Directs and supervises support staff assigned to work order data integrity and quality assurance; identifies redundancies and optimizes workflow
- Supports the department and service line’s digital transformation, workforce development, and adoption of new technologies under the direction of OTS
- Directs the development and implementation of new or redesigned maintenance focused programs, such as in-house CDL training, Chainsaw annual training and additional equipment for simulator training
- Manages and resolves service request inquiries to maintain high standards of responsiveness and support organizational service delivery goals and service level agreements.
- Provides specialized expertise, tools, and centralized functions that allow operational teams to focus on service delivery while ensuring strategic alignment and performance excellence
- Acts as liaison between Transportation & Drainage Operations and departmental executive leadership for all strategic projects and initiatives
- Ensures all projects, materials and processes meet established quality standards by conducting inspections, audits and performance tests; identify nonconformities, recommend corrective actions and collaborate with department specifications, regulatory requirements and continuous improvement objectives.
The position is physically comfortable, the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.
This is a Department of Houston Public Works Emergency Management position at the Tier II Level.
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Public Administration or a closely related field.
EXPERIENCE REQUIREMENTS
Seven years of administrative experience are required, with at least three of those years in a managerial capacity.
A Master's degree may be substituted for two years of experience.
LICENSE REQUIREMENTS
Valid driver's license and compliance with the City of Houston driving policy (A.P. 2-2).
PREFERENCES
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE 32
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-393-0453).
If you need special services or accommodations, call (832-393-0453). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 11 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Closing Date/Time: 12/23/2025 11:59 PM Central -
ABOUT THE COMPANY
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Houston Airport System
Show moreOUR STOREY | HOUSTON AIRPORT SYSTEM
The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region.
OUR MISSION
We exist to connect the people, businesses, cultures and economies of the world to Houston.
OUR VISION
Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated.
OUR HISTORY
In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport.
As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984. Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.
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