IT Manager, ATS, CTECC

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At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

About the Department:

The City of Austin, Austin Technology Services (ATS) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Job Description:

IT Manager

Purpose:

Under minimal direction, oversees and administers the daily operations and activities of corporate and enterprise Information Technology (IT) operation work groups. Participates in business case and proposal development to ensure integration between the project effort and other functional areas. Participates in strategic and long-term planning of corporate- and enterprise-level information systems and objectives.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems.
  
• Provides advanced technical leadership on integrating complex existing or new information system technologies.
  
• Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures.
  
• Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts.
  
• Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems.
  
• Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs).
  
• Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases.
  
• Develops and prepares management and productivity reports, studies, and analyses.
  
• Develops training programs and guides, and trains staff on work procedures and operating instructions.
  
• Ensures disaster recovery is in place for critical systems.
  
• Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of management and supervisory principles and practices.
  
• Knowledge of current IT systems and data systems technology, security, operations, and practices.
  
• Knowledge of budget processes.
  
• Knowledge of project and resource management.
  
• Skill in organizing and assigning work effectively and efficiently.
  
• Skill in understanding the organization and operation of the City and departments, as necessary.
  
• Skill in operating computers and related software applications.
  
• Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.
  
• Skill in analyzing and solving complex problems for the enterprise department.
  
• Ability to develop, implement, and administer a budget.
  
• Ability to prepare budget requests and monitor expenditures for budgetary compliance.
  
• Ability to read and interpret standard accounting and financial reports.
  
• Ability to conduct research and analyze and interpret research findings.
  
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
  
• Ability to train, assign, and direct work activities.
  
• Ability to understand complex program structures and how they impact enterprise departments and the City.
  
• Ability in handling and resolving conflict and uncertain situations.
  
• Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing.
  
• Ability to represent management and present program information.
  
• Ability to maintain effective and professional relationships.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience.
  
• Experience may substitute for education up to four (4) years.
  

Preferred Qualifications:

• Experience managing large scale critical Public Safety or enterprise applications including multiple mission critical departments/customers.
  
• Experience managing contracts and vendors.
  
• Experience developing, coaching, mentoring, and managing an information technology team.
  
• Experience in planning, procurement and implementation of technology initiatives
  

Licenses and Certifications Required:

None.

Notes to Candidate:

Overview of the Position:

The IT Manager is responsible for maintaining the daily operations of all Public Safety applications through superb supervision of IT staff. The IT Manager will oversee operational upgrades, new implementations, security of applications and ensure disaster recovery is in place for all systems. They are also responsible for preparing the operational budget, reviewing ongoing expenditures and coordinating program/project budgets and resources. The IT manager is also responsible for improving operations, decreasing turnaround times and streamlining processes to provide the best quality customer service to our Public Safety agencies and partners.

This position requires a Criminal Background Investigation, Financial and/or CJIS.

Must reside in the state of Texas. Standard business hours Monday - Friday 8:00 AM - 5:00 PM, and on call rotation. The position is primarily REMOTE, however, must come to the office anytime it is required. Reporting location is 5010 Old Manor Rd, Austin, Texas 78723, United States

Pay Range:

$104,300.00 - 140,700.00 annually

Essential Employee:

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Application Instructions:

In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

Use of AI is strictly prohibited to respond to the application and during the interview process.

All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required), or in person.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, we will reach out for professional references including your most recent supervisor. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Benefits

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information .

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-02-17

• 

• City of Austin

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