NETWORK SUPPORT TECHNICIAN

  • City of Fort Lauderdale, FL
  • City of Fort Lauderdale, FL
  • Jul 26, 2018
Full Time Engineering Information Technology and Communication Services
  • Salary: $50,086.40 - $67,288.00 Annually

Job Description

The City of Fort Lauderdale is seeking dynamic and goal-driven employees.  Employees that are motivated to take on today's greatest challenges and rewards in the field of local public service.  Employees who are passionate about making a difference and achieving our mission:  We Build Community, in a fast-paced organization that operates by vision, strategy, and action.  Would you fit in?  Apply now.
 
Employees in this class are responsible for providing Level 2 support, maintenance and deployment of IT infrastructure consisting of data center facilities, enterprise Cisco networks, remote access and Wi-Fi communications, enterprise Active Directory and Email systems, physical, virtualized and cloud computing, VoIP telephone, call center and video conferencing systems, related applications, systems and peripherals.
 
To perform the duties outlined, Employees in this class will utilize ticketing and Network Operations Center (NOC) applications to document, monitor, and respond to end-user problems, requests, and device and systems alerts.
 
Work also includes researching and recommending improvements to current NOC and infrastructure services and procedures, and assisting higher-level Network, Systems, and Telephone personnel.  Work requires the ability to communicate effectively with all levels of users in order to extract information regarding problems in order to quicken resolution.  Employees must stay abreast of changes in the IT infrastructure field and must be able to quickly assimilate new technology.  Employees in this class are required to work overtime on an as needed basis.
 
Under general supervision, employees in this class are required to exercise reasonable initiative, creativity, and independent judgment in performing work assignments.  Work is reviewed through personal conferences, reports submitted, and quality of completed work.

NOTE:  The duties of this position will include all of those duties set forth in the official job description.

This position will remain open until a sufficient number of qualified applications have been received.

The City offers a wide variety of benefits to their employees. In addition to the competitive benefits package and salary, the City offers 401(a) participation with a 9% City contribution and no employee match!!

Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!
That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale!  Please visit www.fortlauderdale.gov/PublicServiceLoanForgiveness for more information or to see if you qualify.

This job classification is included within the bargaining unit represented by Teamsters Local Union 769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.

THE REQUIREMENTS:
1.  Have an Associate's Degree from an accredited college or university in computer science or a related field.
2.  Have at least two (2) years of work experience supporting IT infrastructure (i.e. consisting of data center facilities, enterprise Cisco networks, remote access and Wi-Fi communications, enterprise Active Directory and Email systems, physical, virtualized and cloud computing, VoIP telephone, call center and video conferencing systems, related applications, systems and peripherals).  Additional qualifying work experience may be substituted on a year-for-year basis for the education requirement.
3.  A Bachelor's Degree from an accredited college or university in computer science or a related field may be substituted for one (1) of the required years of work experience.

4.  Possess or be able to obtain a State of Florida driver's license and have an acceptable driving record.
 
SPECIAL REQUIREMENT:
An in-depth pre-employment background check, including a polygraph exam, will be conducted as part of the selection process as this position is deemed security-sensitive. Felony convictions, convictions of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position.  It is your responsibility to provide at time of application, an official disposition of all charges of which you were found guilty, had adjudication withheld, or pled no contest.

THE EXAMINATION AND HOW TO APPLY:
Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method.  Applicants must attain a minimum score of 70 in each part of the examination in order to qualify.  All successful applicants may be required to take a medical examination and/or pass a drug screening prior to appointment.

An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes.  To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form (J204) at time of application.
Closing Date/Time: Continuous