Fire Dispatcher

  • Alameda County
  • Livermore, California
  • Jun 28, 2019
Full Time Dispatch and Telecommunications Fire and EMS Public Safety
  • Salary: $34.48 - $41.91/hour

Job Description

Introduction
THIS IS A REOPENED CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to examination score.
Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application.
Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the application and/orSupplemental Questionnaire will result in disqualification.
Applications will only be accepted on-line.
SPECIAL REQUIREMENT: TYPING CERTIFICATE
If you have a typing certificate with a net typing speed of 40 words per minute from a temporary agency, employment agency, or community college, printed on letterhead with the address and phone number of the agency or college, please upload it to your online application (under the resume tab) by 5:00 p.m. on the last day for filing: December 5, 2019. The typing certificate must be dated within six (6) months of the filing deadline.
To obtain a typing certificate, you may wish to contact East Bay Works - Career Centers. Click on the following link, and go to the "locations" tab to locate a center near you: www.eastbayworks.com/
If you are unable to obtain a typing certificate by the last day to file, please contact Leticia Diaz at Leticia.Diaz@acgov.orgto schedule a typing test.

DESCRIPTION








THE AGENCY

THE ALAMEDA COUNTY FIRE DEPARTMENT (ACFD) provides all-risk emergency services to the unincorporated areas of Alameda County (excluding Fairview), the cities of San Leandro, Dublin, Newark, Union City and Emeryville, the Lawrence Berkeley National Laboratory and the Lawrence Livermore National Laboratory. With 29 fire stations and 35 companies serving a population of 394,000, the ACFD serves densely populated urban areas, waterways, industrialized centers, extensive urban interface, agricultural and wildland regions. Over 400 personnel and 100 Reserve Firefighters provide a wide variety of services to an ever expanding, dynamic and diverse community of roughly 508 square miles. These services include:

  • Advanced Life Support
  • Fire Suppression
  • Hazardous Materials Response
  • Urban Search & Rescue
  • Water Rescue
  • Community Outreach & Education
  • Disaster Preparedness
  • Fire Prevention and Code Compliance
  • Regional Dispatch Center
The Alameda County Fire Department (ACFD) was formed on July 1, 1993 as a dependent special district with the Alameda County Board of Supervisors as its governing body. This consolidation brought together into a single jurisdiction the Castro Valley Fire Department, Eden Consolidated Fire Protection District and County Fire Patrol.

Subsequently, the following communities have contracted with the ACFD:

  • July 1, 1995 City of San Leandro
  • July 1, 1997 City of Dublin
  • August 1, 2002 Lawrence Berkeley National Laboratory
  • October 1, 2007 Lawrence Livermore National Laboratory
  • May 1, 2010 City of Newark
  • July 1, 2010 City of Union City
  • July 1, 2012 City of Emeryville
On January 20, 2008, the ACFD became responsible for the administration and operation of the Alameda County Regional Emergency Communications Center (ACRECC). The dispatch center provides dispatch and regional communication center services for the ACFD, the Alameda County Emergency Medical Services Agency, Camp Parks Combat Support Training Center, and the cities of Alameda, Fremont, Livermore and Pleasanton. ACRECC is also the Dispatch/System Status Management Center for Paramedics Plus ambulance service.

THE POSITION
Under general supervision, to receive requests for emergency assistance using a computer-aided dispatch system; to dispatch appropriate public safety equipment and personnel; to accurately document on-going emergency operations; and to do related work as required at the Alameda County Regional Emergency Communication Center (ACRECC).

Please CLICK HERE for the full job description.

MINIMUM QUALIFICATIONS
Education:

Graduation from high school or possession of an acceptable equivalency certificate, such as the General Educational Development Certificate (State of California).

And Either I
Experience:

The equivalent of one year of experience in the class of Fire Dispatcher Trainee in the ACRECC.

Or II
Experience:

The equivalent of one year dispatching experience (within the last 3 years) with a public safety agency or ambulance company.

And
Special Requirements:


Typing:

Ability to type 40 words per minute.

Candidates must pass a psychological evaluation, a medical examination and a thorough background evaluation after an offer of employment is made. A Computer Voice Stress Analyzer examination will also be included in the process to assess candidates' responses in the areas of drug use, driving history, honesty, racial discrimination, and sexual harassment. Any felony conviction will result in disqualification. Candidates must be US citizens.

Incumbents in this classification are expected to work 12-hour shifts, and may also be required to work holidays, weekends and up to 18-hour shifts when needed. There is mandatory overtime.

License:

All candidates must possess a valid California State Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS
The most suitably qualified candidates will possess the following competencies:
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Standard radio protocols and call-taking procedures.
• Geographical area of Alameda County.
• Regulations and statutes applicable to public safety communications.

Ability to:

• Operate a two-way radio, and computer aided dispatch terminal.
• Dispatch public safety equipment in a quick and effective manner.
• Speak clearly and concisely in a well-modulated voice.
• React with sound judgment under stress and emergency situations while doing several tasks simultaneously. • Respond to the public with tact.
• Direct emergency vehicles using maps, local area knowledge and other tools that are available.
• Use word processing and spreadsheet applications.
• Write in a clear, concise and legible manner.

EXAMINATION COMPONENTS
The examination will consist of the following steps:
  1. A review of candidates' application to verify possession of minimum requirements. The Supplemental Questionnaire will be usedfor further screening of minimum qualifications. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. A performance examwhich will be weighted as 100% of the candidate'sfinal examination score.
Candidates must attain a qualifying rating of each portion of this examination.
WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.
Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs.

Selection Plan
Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:
Deadline for Filing:
5:00 p.m., Thursday, September 5, 2019
*5:00 p.m., Thursday, December 5, 2019
Review of Minimum Qualifications:
Continuous
Performance Examination (Criti-Call):
Continuous

*Updated 9/5/2019 (LD)
Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.
For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs.

BENEFITS
*** For benefit information, please contact Fire Administration at 925-833-3473.
Conclusion
All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.
Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Leticia Diaz, Human Resources Analyst
Human Resource Services Division, County of Alameda
510-272-6469; Email: Leticia.Diaz@acgov.org
www.acgov.org/hrs
Alameda County is an Equal Opportunity Employer
Closing Date/Time: 12/5/2019 5:00:00 PM

Special Instructions

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