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Announcement Number: 45167 Open to all qualified persons. Posted 11/28/2023 Close Date: 12/12/2023 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 10 Days 21 Hrs 59 Mins The Position Business Process Analysts apply an in-depth knowledge of the agency's program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements. The Nevada DIVISION OF CHILD AND FAMILY SERVICES is seeking a Business Process Analyst I to join our Information Services team located in Carson City, Nevada. In this role, the incumbent will be responsible for managing and monitoring the status of software development projects as well as eliciting and analyzing business processes and documenting requirements for agile and waterfall projects. This position will assist in project communications, project status reporting, contract monitoring, and gap analysis efforts. This position serves as a liaison between the agency's program/policy staff and technical staff and works closely with state and county program staff, technicians, vendors, and other agencies/entities involved with project planning and execution. The incumbent will required to create various test plans and participating in testing the agency's mission critical application Unified Nevada Information Technology for Youth (UNITY) system, a vital component of the Nevada's Statewide Electronic Comprehensive Child Welfare Information System (CCWIS). UNITY is essential for data collection and reporting on case management services for children and families, serving 1,600 staff statewide since its inception in 2003. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in business, public administration, management information systems, or other disciplines related to the assignment and one year of professional experience analyzing and interpreting program laws, regulations, policies and procedures, which included experience applying recognized data processing concepts to business process planning and analyses; OR an equivalent combination of education and experience as described above. Special Requirements A State of Nevada/ FBI background check will be required of the selected applicant. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your experience in defining test strategies and test plans for software projects. 2) Describe your experience in creating and maintaining test documentation, including test cases, test scripts and test data. 3) Describe your experience with automating testing processes. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204

Announcement Number: 45167 Open to all qualified persons. Posted 11/28/2023 Close Date: 12/12/2023 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 10 Days 21 Hrs 59 Mins The Position Business Process Analysts apply an in-depth knowledge of the agency's program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements. The Nevada DIVISION OF CHILD AND FAMILY SERVICES is seeking a Business Process Analyst I to join our Information Services team located in Carson City, Nevada. In this role, the incumbent will be responsible for managing and monitoring the status of software development projects as well as eliciting and analyzing business processes and documenting requirements for agile and waterfall projects. This position will assist in project communications, project status reporting, contract monitoring, and gap analysis efforts. This position serves as a liaison between the agency's program/policy staff and technical staff and works closely with state and county program staff, technicians, vendors, and other agencies/entities involved with project planning and execution. The incumbent will required to create various test plans and participating in testing the agency's mission critical application Unified Nevada Information Technology for Youth (UNITY) system, a vital component of the Nevada's Statewide Electronic Comprehensive Child Welfare Information System (CCWIS). UNITY is essential for data collection and reporting on case management services for children and families, serving 1,600 staff statewide since its inception in 2003. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in business, public administration, management information systems, or other disciplines related to the assignment and one year of professional experience analyzing and interpreting program laws, regulations, policies and procedures, which included experience applying recognized data processing concepts to business process planning and analyses; OR an equivalent combination of education and experience as described above. Special Requirements A State of Nevada/ FBI background check will be required of the selected applicant. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your experience in defining test strategies and test plans for software projects. 2) Describe your experience in creating and maintaining test documentation, including test cases, test scripts and test data. 3) Describe your experience with automating testing processes. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204

Announcement Number: 45167 Open to all qualified persons. Posted 11/28/2023 Close Date: 12/12/2023 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 10 Days 21 Hrs 59 Mins The Position Business Process Analysts apply an in-depth knowledge of the agency's program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements. The Nevada DIVISION OF CHILD AND FAMILY SERVICES is seeking a Business Process Analyst I to join our Information Services team located in Carson City, Nevada. In this role, the incumbent will be responsible for managing and monitoring the status of software development projects as well as eliciting and analyzing business processes and documenting requirements for agile and waterfall projects. This position will assist in project communications, project status reporting, contract monitoring, and gap analysis efforts. This position serves as a liaison between the agency's program/policy staff and technical staff and works closely with state and county program staff, technicians, vendors, and other agencies/entities involved with project planning and execution. The incumbent will required to create various test plans and participating in testing the agency's mission critical application Unified Nevada Information Technology for Youth (UNITY) system, a vital component of the Nevada's Statewide Electronic Comprehensive Child Welfare Information System (CCWIS). UNITY is essential for data collection and reporting on case management services for children and families, serving 1,600 staff statewide since its inception in 2003. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in business, public administration, management information systems, or other disciplines related to the assignment and one year of professional experience analyzing and interpreting program laws, regulations, policies and procedures, which included experience applying recognized data processing concepts to business process planning and analyses; OR an equivalent combination of education and experience as described above. Special Requirements A State of Nevada/ FBI background check will be required of the selected applicant. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your experience in defining test strategies and test plans for software projects. 2) Describe your experience in creating and maintaining test documentation, including test cases, test scripts and test data. 3) Describe your experience with automating testing processes. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204

Announcement Number: 45167 Open to all qualified persons. Posted 11/28/2023 Close Date: 12/12/2023 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 10 Days 21 Hrs 59 Mins The Position Business Process Analysts apply an in-depth knowledge of the agency's program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements. The Nevada DIVISION OF CHILD AND FAMILY SERVICES is seeking a Business Process Analyst I to join our Information Services team located in Carson City, Nevada. In this role, the incumbent will be responsible for managing and monitoring the status of software development projects as well as eliciting and analyzing business processes and documenting requirements for agile and waterfall projects. This position will assist in project communications, project status reporting, contract monitoring, and gap analysis efforts. This position serves as a liaison between the agency's program/policy staff and technical staff and works closely with state and county program staff, technicians, vendors, and other agencies/entities involved with project planning and execution. The incumbent will required to create various test plans and participating in testing the agency's mission critical application Unified Nevada Information Technology for Youth (UNITY) system, a vital component of the Nevada's Statewide Electronic Comprehensive Child Welfare Information System (CCWIS). UNITY is essential for data collection and reporting on case management services for children and families, serving 1,600 staff statewide since its inception in 2003. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in business, public administration, management information systems, or other disciplines related to the assignment and one year of professional experience analyzing and interpreting program laws, regulations, policies and procedures, which included experience applying recognized data processing concepts to business process planning and analyses; OR an equivalent combination of education and experience as described above. Special Requirements A State of Nevada/ FBI background check will be required of the selected applicant. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your experience in defining test strategies and test plans for software projects. 2) Describe your experience in creating and maintaining test documentation, including test cases, test scripts and test data. 3) Describe your experience with automating testing processes. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204

Announcement Number: 45166 Open to all qualified persons. Posted 11/28/2023 Close Date: 12/12/2023 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 10 Days 21 Hrs 59 Mins The Position Business Process Analysts apply an in-depth knowledge of the agency's program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements. Under general direction, incumbents train, supervise, and evaluate the performance of subordinate staff and may serve as project leaders with responsibility for defining and managing the project scope and objectives. Non-supervisory positions allocated at this level receive minimal or no technical supervision within their department. Incumbents are responsible for long range, broad based planning for a variety of complex automated programs and policy development affecting major aspects of the work unit's activities/functions and perform all lower level duties as required. Incumbents prepare project justifications; manage project funding, resource allocation, timelines, status reports, and implementation plans; implement projects; and review work and provide technical and professional guidance to subordinate staff. The Nevada DIVISION OF CHILD AND FAMILY SERVICES (DCFS) is seeking a highly motivated and skilled Business Process Analyst III to join our Information Services team located in Carson City, Nevada. In this role, the incumbent will be responsible for managing and monitoring the status of software development projects as well as eliciting and analyzing business processes and documenting requirements for agile and waterfall projects. The incumbent will required to create and maintain standard agency project-related documentation; analyze organizational assets, regulatory documentation, user surveys, historic data and other records to support quality analysis and policy compliance; analyze the regulatory (federal and state) environment by reviewing new and revised federal and state laws, regulations, and agency policies and interpreting the effect on the project; assist the IT Manager with establishing metrics and KPI's (Key Performance Indicators) to properly audit project processes and identify opportunities for improvement; lead and facilitate the analysis and documentation of existing business processes, identifying areas for improvement, and streamlining workflow; and create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in business, public administration, management information systems, or other disciplines related to the assignment and three years of progressively responsible professional experience in a related program area analyzing and interpreting program laws, regulations, policies and procedures, which included two years of experience applying recognized data processing concepts to business process planning and analyses; OR one year of experience as a Business Process Analyst II in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your experience in analyzing and improving business processes. Please provide specific examples of projects you've worked on. 2) Do you have experience with Project Management Tools and Software? If so, please describe your experience. 3) Describe your experience in using technology and automation to streamline and optimize business processes. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204

Announcement Number: 45166 Open to all qualified persons. Posted 11/28/2023 Close Date: 12/12/2023 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 10 Days 21 Hrs 59 Mins The Position Business Process Analysts apply an in-depth knowledge of the agency's program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements. Under general direction, incumbents train, supervise, and evaluate the performance of subordinate staff and may serve as project leaders with responsibility for defining and managing the project scope and objectives. Non-supervisory positions allocated at this level receive minimal or no technical supervision within their department. Incumbents are responsible for long range, broad based planning for a variety of complex automated programs and policy development affecting major aspects of the work unit's activities/functions and perform all lower level duties as required. Incumbents prepare project justifications; manage project funding, resource allocation, timelines, status reports, and implementation plans; implement projects; and review work and provide technical and professional guidance to subordinate staff. The Nevada DIVISION OF CHILD AND FAMILY SERVICES (DCFS) is seeking a highly motivated and skilled Business Process Analyst III to join our Information Services team located in Carson City, Nevada. In this role, the incumbent will be responsible for managing and monitoring the status of software development projects as well as eliciting and analyzing business processes and documenting requirements for agile and waterfall projects. The incumbent will required to create and maintain standard agency project-related documentation; analyze organizational assets, regulatory documentation, user surveys, historic data and other records to support quality analysis and policy compliance; analyze the regulatory (federal and state) environment by reviewing new and revised federal and state laws, regulations, and agency policies and interpreting the effect on the project; assist the IT Manager with establishing metrics and KPI's (Key Performance Indicators) to properly audit project processes and identify opportunities for improvement; lead and facilitate the analysis and documentation of existing business processes, identifying areas for improvement, and streamlining workflow; and create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in business, public administration, management information systems, or other disciplines related to the assignment and three years of progressively responsible professional experience in a related program area analyzing and interpreting program laws, regulations, policies and procedures, which included two years of experience applying recognized data processing concepts to business process planning and analyses; OR one year of experience as a Business Process Analyst II in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your experience in analyzing and improving business processes. Please provide specific examples of projects you've worked on. 2) Do you have experience with Project Management Tools and Software? If so, please describe your experience. 3) Describe your experience in using technology and automation to streamline and optimize business processes. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204

Announcement Number: 45166 Open to all qualified persons. Posted 11/28/2023 Close Date: 12/12/2023 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 10 Days 21 Hrs 59 Mins The Position Business Process Analysts apply an in-depth knowledge of the agency's program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements. Under general direction, incumbents train, supervise, and evaluate the performance of subordinate staff and may serve as project leaders with responsibility for defining and managing the project scope and objectives. Non-supervisory positions allocated at this level receive minimal or no technical supervision within their department. Incumbents are responsible for long range, broad based planning for a variety of complex automated programs and policy development affecting major aspects of the work unit's activities/functions and perform all lower level duties as required. Incumbents prepare project justifications; manage project funding, resource allocation, timelines, status reports, and implementation plans; implement projects; and review work and provide technical and professional guidance to subordinate staff. The Nevada DIVISION OF CHILD AND FAMILY SERVICES (DCFS) is seeking a highly motivated and skilled Business Process Analyst III to join our Information Services team located in Carson City, Nevada. In this role, the incumbent will be responsible for managing and monitoring the status of software development projects as well as eliciting and analyzing business processes and documenting requirements for agile and waterfall projects. The incumbent will required to create and maintain standard agency project-related documentation; analyze organizational assets, regulatory documentation, user surveys, historic data and other records to support quality analysis and policy compliance; analyze the regulatory (federal and state) environment by reviewing new and revised federal and state laws, regulations, and agency policies and interpreting the effect on the project; assist the IT Manager with establishing metrics and KPI's (Key Performance Indicators) to properly audit project processes and identify opportunities for improvement; lead and facilitate the analysis and documentation of existing business processes, identifying areas for improvement, and streamlining workflow; and create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in business, public administration, management information systems, or other disciplines related to the assignment and three years of progressively responsible professional experience in a related program area analyzing and interpreting program laws, regulations, policies and procedures, which included two years of experience applying recognized data processing concepts to business process planning and analyses; OR one year of experience as a Business Process Analyst II in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your experience in analyzing and improving business processes. Please provide specific examples of projects you've worked on. 2) Do you have experience with Project Management Tools and Software? If so, please describe your experience. 3) Describe your experience in using technology and automation to streamline and optimize business processes. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204

Announcement Number: 45166 Open to all qualified persons. Posted 11/28/2023 Close Date: 12/12/2023 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 10 Days 21 Hrs 59 Mins The Position Business Process Analysts apply an in-depth knowledge of the agency's program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements. Under general direction, incumbents train, supervise, and evaluate the performance of subordinate staff and may serve as project leaders with responsibility for defining and managing the project scope and objectives. Non-supervisory positions allocated at this level receive minimal or no technical supervision within their department. Incumbents are responsible for long range, broad based planning for a variety of complex automated programs and policy development affecting major aspects of the work unit's activities/functions and perform all lower level duties as required. Incumbents prepare project justifications; manage project funding, resource allocation, timelines, status reports, and implementation plans; implement projects; and review work and provide technical and professional guidance to subordinate staff. The Nevada DIVISION OF CHILD AND FAMILY SERVICES (DCFS) is seeking a highly motivated and skilled Business Process Analyst III to join our Information Services team located in Carson City, Nevada. In this role, the incumbent will be responsible for managing and monitoring the status of software development projects as well as eliciting and analyzing business processes and documenting requirements for agile and waterfall projects. The incumbent will required to create and maintain standard agency project-related documentation; analyze organizational assets, regulatory documentation, user surveys, historic data and other records to support quality analysis and policy compliance; analyze the regulatory (federal and state) environment by reviewing new and revised federal and state laws, regulations, and agency policies and interpreting the effect on the project; assist the IT Manager with establishing metrics and KPI's (Key Performance Indicators) to properly audit project processes and identify opportunities for improvement; lead and facilitate the analysis and documentation of existing business processes, identifying areas for improvement, and streamlining workflow; and create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in business, public administration, management information systems, or other disciplines related to the assignment and three years of progressively responsible professional experience in a related program area analyzing and interpreting program laws, regulations, policies and procedures, which included two years of experience applying recognized data processing concepts to business process planning and analyses; OR one year of experience as a Business Process Analyst II in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your experience in analyzing and improving business processes. Please provide specific examples of projects you've worked on. 2) Do you have experience with Project Management Tools and Software? If so, please describe your experience. 3) Describe your experience in using technology and automation to streamline and optimize business processes. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204

The City of North Las Vegas is excited to announce a recruitment for the position of Senior Business Systems Analyst with the Information Technology Department. Candidates will be notified of their status at various times throughout the recruitment process. IMPORTANT INFORMATION! Submit a complete application - For your application to be considered, you MUST fully complete an online application, and answer ALL questions. Select “Apply for Job” at the top of this announcement and click “SUBMIT” at the end of your application. Pay considerations - The starting hourly pay for this position is $37.45 (step 1). All new employees hired for this position will start at step 1 of the range, no exceptions. Existing employees will receive increases as outlined by their bargaining agreement. Work Schedule - Monday - Thursday, 8:00 a.m. - 6:00 p.m. (36-hour work week), This position performs on-call duties in assigned rotation. Must be accessible during off-hours during on-all rotation Selection Process-Oral Panel Interview Weighted 100%, Passing Score 70% The 2-week internal posting notice/period is incorporated in this job announcement Note: Subsequent vacancies during the life of the eligibility list may require participation in an additional selection interview. The selection interview will be weighted 100%, requiring a passing score of 70% in order to be considered for the subsequent position vacancy. THE ROLE Under general supervision, performs analytical, administrative and development duties required to support the City’s enterprise applications that utilize Oracle Databases. Coordinates responsibilities with supervisor. The full job description can be found by clicking the link. Senior Business Systems Analyst Job Description MINIMUM QUALIFICATIONS Education and Experience: Bachelor’s degree in Computer Science, Management Information Systems, Engineering, Mathematics, or a closely related field and four years of developer experience with knowledge, skills and experience required to include coding and troubleshooting interfaces and extensions of an Enterprise Application running on Oracle or SQL Server Database. A minimum of two years providing application functional and technical support for an Enterprise application. Enterprise Applications are those that service multiple departments and have a user base exceeding 25 concurrent users. SENIOR BUSINESS SYSTEMS ANALYST (ORACLE) (REQUIRED) In-depth knowledge and two years of experience providing technical support for an Enterprise Financial System. Preference will be given for developer experience using Oracle Forms, Reports 6i, SQL Plus and PL/SQL to support the Oracle 11i or R12 E-Business Suite. Experience and knowledge to support Accounts Receivable, Accounts Payable, Cash Management, Fixed Assets, General Ledger, Expense Reporting, Projects & Grants, Public Sector Budgeting, Purchasing, Human Resources, Recruitment, Learning Management, Time and Labor, Payroll, and Employee Self-Service modules preferred. SENIOR BUSINESS SYSTEMS ANALYST (MICROSOFT.Net) (Preferred) In-depth knowledge and two years of experience providing technical support for an Enterprise Application using SQL Plus, PL/SQL, and C#.Net to support transactional processing solutions. Experience and knowledge supporting customer accounts, case management, business licensing or permitting, fee calculations, billing and collection of fees preferred. Equivalency : May substitute a combination of equivalent education and experience. The city assesses 1 year of fulltime experience as equivalent to one year of education. G.E.D may be substituted for high school diploma. Licenses and Certifications: Microsoft (MCSE/MCP) Certification or CompTIA A+ Certification preferred. Continued paid work experience with continuous use of knowledge acquired after having completed one of the above certifications may be substituted for having a current certification. NCIC Certification required within six months of hire/reclassification. Failure to obtain and maintain this certification will result in non-confirmation of appointment. Must possess a valid state driver's license and maintain satisfactory motor vehicle record with the ability to obtain appropriate Nevada state driver’s license within required time frame. BACKGROUND PROCESS & PRE EMPLOYMENT REQUIREMENTS Candidates for this position are subject to pre-employment screenings and employment is contingent upon these results. Pre-employment screenings may include but are not limited to: local, state, and federal criminal history checks, and may require submission of fingerprints; drug screen; and physical examinations to include a psychological evaluation. WORKING CONDITIONS Works in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like. May experience long periods of time on the telephone in a call center environment. Regular and timely attendance is required. SALARY AND BENEFITS All selected candidates will start at Step 1 with an hourly rate of $37.45 The City of North Las Vegas offers a comprehensive benefit package that includes: Comprehensive group health insurance plan Disability insurance Dental, vision, and life insurance options Vacation, Sick leave, and excellent retirement benefits The City of North Las Vegas offers a comprehensive benefit package that includes: 4-day, 36-hour workweek, Monday-Thursday, 8:00 a.m. - 6:00 p.m. (May vary by position specific needs). 100% employer-paid Medical, Dental and Vision insurance plan option, with affordable low cost alternative plans available. 13 paid holidays off annually. 3 weeks of annual leave accrued each year (up to applicable maximums). 3 weeks of sick leave accrued each year (up to applicable maximums). Employer-paid participation in the Public Employees’ Retirement System of Nevada (PERS). Employer-paid Term Life and AD&D insurance for employees, plus dependent life insurance. Deferred compensation 457(b) Plan, which is a government deferred compensation plan similar to a 401(k) plan. It offers both pre-tax and after-tax savings and investment options. Annual merit increase program based on performance evaluations and/or contractual wage increases. Complimentary access to our fully equipped fitness center at City Hall. Contact: Mai Wortman at wortmanm@cityofnorthlasvegas.com Additional Information People Group: Teamster Administrative Compensation Grade: TEX-22 Minimum Salary: 70105.9 Maximum Salary: 110419.7 Pay Basis: BIWEEKLY

The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 12/20/22, 03/17/23, 06/20/23, 09/20/23, 12/20/23, 03/20/24 Level 1 - $6,721.62- $8,579.92/month Level 2 - $7,464.58 - $9,526.50/month Performs professional and technical duties analyzing and translating departments' business requirement into system deployment related to the enterprise resource planning or other departmental business systems. Incumbents perform duties related to Business Systems Analysis. The Information Technology (IT) Business Systems Analyst Level I/II is a single class with two salary levels. Positions in this class are flexibly staffed and the level at which appointments are made is at the discretion of the appointing authority. Examples of Knowledge and Abilities Knowledge of General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology systems program Principles, methods and techniques used in designing, developing, testing, implementing, and maintaining computer software systems Software systems development lifecycle Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity Basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks Structured analysis and database concepts Computer hardware and software systems similar to those being used by Sacramento County Tools and equipment used in testing the functionality of computer applications Principles and practices of troubleshooting computer software problems Principles, practices, and techniques of providing quality customer service Methods and techniques of developing and presenting technical documentation and training materials Principles and practices of record keeping Modern office procedures, methods and equipment Information system development lifecycle and design principles using flowcharting techniques and prototype development tools Basic principles and practices of business operations and work flow analysis Business planning process Test plan and test case development and use ERP systems or other enterprise or other departmental business systems such as, but not limited to, SAP, PeopleSoft, Oracle, Baan, J.D. Edwards, and CalWIN ERP or other enterprise or other departmental business system software and module configuration Application software including presentation, spreadsheet and word processing applications Business systems applications in finance, materials management (logistics) and/or human resources Methods of developing business process specifications Procedures and methods for testing business functions within ERP or other enterprise or other departmental business systems Principles and practices of producing effective project documentation including business functions and technical ERP or other enterprise or other departmental business systems and processes Principles of public administration, organization and management, business information systems, and practices Customers' current business processes Time management and organizational skills Project management techniques Ability to Recognize problems; gather, analyze and evaluate data and information in order to reason logically; draw valid conclusions; take appropriate actions and/or make appropriate recommendations Research, design, implement and maintain various software technology solutions, including new technology, in order to improve County processes or services Communicate technical information to a wide variety of users Interpret and explain pertinent County and Department policies and procedures Explain the values and limitations of services requested Recognize that changes made on a local level can affect services and equipment at the system wide level and take appropriate precautions Plan, organize, and prioritize multiple projects/assignments to ensure that deadlines are met Understand and utilize specialized technology terminology Interpret and apply technical information pertaining to computer and network systems Adapt quickly to changes in policies, procedures, assignments and work locations Communicate effectively, both verbally and in writing Establish and maintain effective working relationships with those encountered during the course of the work; promote and maintain a team environment Prepare and maintain documentation for procedures, processes, and tables related to area of assignment Read, comprehend, apply, and retain technical publications and documentation Conduct business process and needs analysis and propose technology solutions Develop information system designs, flow charts, report layouts and screen designs Use troubleshooting and analytical skills Apply technical competency with strong computer skills Understand the attitudes and perspectives of supervisors, co-workers, and customers Use appropriate interpersonal style and approach to ensure team cohesiveness and cooperation Communicate effectively verbally and in writing Utilize time management skills and multi-tasking capabilities Analyze, evaluate and integrate business processes and procedures Apply creative thinking and problem solving in the methods of ERP or other enterprise or other departmental business systems Analyze complex business problems and develop appropriate solutions Work independently within established guidelines Develop and document business and technical enterprise processes, functions and procedures Work effectively in a diversified team; guiding and supporting project team members Handle multiple and parallel projects of an ERP or other enterprise systems nature Employment Qualifications Minimum Qualifications Either: 1. A Bachelor's Degree or higher from an accredited college or university in Management Information Systems, Information Technology, Computer Science, Business Administration, Accounting, Finance, Human Resources, Industrial Organizational Psychology, Materials Management or other field closely related to the intent of the class. Or: 2. Four (4) years of full-time paid technical experience in the fields of business systems analysis, applications development/implementation, programming, testing in an enterprise application, database administration/analysis, and/or application and business process support. Or: 3. Four (4) years of full-time, paid experience in Sacramento County service providing user support in technology; system, software/application and legacy troubleshooting; problem resolution; review of business processes and communication of user requirements/problems to a vendor or statewide system. Note: Education from an accredited college or university with major course work in Management Information Systems, Information Technology, Computer Science, Business Administration, Accounting, Finance, Human Resources, Industrial Organizational Psychology, Materials Management or other field closely related to the intent of the class, may be substituted for the required experience listed in on a year-for-year basis; 30 semester units (45 quarter units) equal one year of experience. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Some positions in this class may require the incumbent to be able to: Distinguish between different colors. Lift equipment that weighs up to 50 pounds. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class may require the incumbent to: Work weekends, holidays, and non-routine hours. Travel occasionally. Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: Continuous

Position Description The Tacoma Fire Department CARES Program provides non-emergency services to assist community members beyond a traditional 911 emergency medical service (EMS) call. The CARES Program purpose is improving public safety and is a long-term strategic initiative for the department. CARES assists citizens to navigate the appropriate levels of care and services so that can improve their health and remain safe in their home, not relying on 911 EMS for non-emergent medical needs. We are looking for employees who share our core values and commit to our mission to protect people, property, and the environment, and professionally and compassionately serve the community. The Tacoma Fire Department is currently seeking a motivated, analytical professional who is interested in challenging and varied work as a full-time Business Services Analyst, Associate for the EMS Prevention & Outreach Division. This position involves data analysis and researching EMS utilization, and community education on appropriate use of 911 EMS services supporting community prevention strategies. This role significantly contributes to daily program operations and contributes to decision-making, by providing analytical, planning, and administrative insights to EMS Prevention & Outreach leadership. The Business Services Analyst, Associate is responsible for serving in a support role to assist with providing patient navigation to external clinical and non-clinical providers via processing referrals, organizing patient records, input and tracking of data, maintaining data reports, and participating in community outreach and public health education. This position will adhere to established processes and guidelines for referrals, documentation, patient record handling, and data entry. Following established guidelines and procedures, the Business Services Analyst, Associate will provide advocacy on the patient’s behalf by coordinating or providing referrals for care. The candidate must possess some knowledge of medical, administrative, ethical, and legal requirements and standards related to HIPAA policy and is required to comply and understand HIPAA requirements. The candidate must stay up to date on policies connected to health information management, stay informed, and be prepared to advise and discuss health related software or application improvements with management. This position will have an option for a flex work schedule, including telework. Some tasks will need to be completed away from the regular work location (i.e., other TFD buildings, or other community agencies or events in Tacoma). ESSENTIAL DUTIES: 1. Develop, coordinate, and oversee the maintenance and accuracy of patient health records and program data. 2. Develop, compile, and analyze statistical and technical information, and data; prepare reports related to projects, programs, and related activities. 3. Input, review, and evaluate accuracy of data, reports, and supporting information. 4. Utilize best practices to develop clear, informative, and appealing reports and dashboards for better performance metrics monitoring. 5. Conduct data studies of clinical program efficiency and productivity and recommend changes or improvements in methods and procedures to the CARES management, to include performing numeric calculations and using technical programs. 6. Attend meetings with partner organizations/agencies to facilitate increasingly efficient management of non-emergent 911 high utilizers. 7. Plan and conduct community wide trainings inclusive of presentations, support materials, metrics, and written reports (to include trainings at area colleges, delivered to higher education healthcare and nursing students). 8. Other duties, as assigned by the TFD CARES Business Services Manager, which ensure the effectiveness of the TFD CARES program. WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits: Outstanding working conditions and an exceptional quality-of-life environment. Medical coverage for eligible employees, spouses, and dependents, including children up to age 26. Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. Personal time off. Paid holidays. A great pension plan. Qualifications Minimum Education* Bachelor's degree public or business administration or directly related field. Minimum Experience* 1 years of patient records management, or database maintenance work in area related to assignment. 1 years’ experience in data collection, analysis, and error resolution is preferred. Experience in Excel with demonstrable intermediate proficiency Effective oral and written communication skills Licensing, Certifications and Other Requirements None *Equivalency: 1 year of experience = 1 year of education DESIRED QUALIFICATIONS Knowledge and skills in data software, including PivotTables in Excel, Smartsheet, and Tableau. Knowledge of effective performance measurement and management strategies and tools. These qualifications are preferred, and even if you don’t have all of them, you may still be considered for an interview. Knowledge & Skills Knowledge of current patient privacy laws, including HIPAA Customer service principles Strong communication skills, including oral and written, as well as the ability to actively listen Strong organization skills to meet schedules and timelines Ability to self-manage, work independently with little direction Data management, analysis, reporting and visualization Identify and analyze trends utilizing computer applications including but not limited to Excel, Access, Tableau, etc. Strong experience in using information systems and computers in a medical environment Basic research practices and methods Methods, principles, and practices of preparing and presenting community outreach/ public health education materials This role necessitates proficiency in project and data management, recognizing the significance of data in decision making. It involves formulating strategic approaches for leadership review, adhering to City policies and procedures, Tacoma Municipal Code, and effectively collaborating with various social, cultural, and/or economic groups, in support of the diverse community we serve. Applicants must demonstrate an understanding of cultural responsiveness, change management, government systems, data analysis, program development, research, best practices, and facilitation. Selection Process & Supplemental Information Interested individuals must apply online and attach a detailed resume and cover letter that describes responsibilities and accomplishments related to this position. NOTE: Applications received without the required resume and cover letter will not progress in the selection process. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in an interview. Appointment is subject to passing a background check and drug screen. Supplemental questions regarding an applicant's experience and training are also included in the application form. These questions will be used to assess candidate minimum qualifications and to provide additional information to the hiring managers regarding candidate experience. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Our City: With a population of over 220,000, Tacoma is the second largest city in the Puget Sound region, gracing the shores of Commencement Bay. We are a diverse, progressive, international city that serves as a gateway to the Pacific Rim and the rest of the world. Named one of the most livable areas in the country by Livability.com, Tacoma and the surrounding area is a playground for outdoor and maritime enthusiasts. Our businesses are vibrant, our parks are beautiful, our schools are exceptional, and our housing is affordable. When you work for the City of Tacoma, you'll have an opportunity to enjoy a healthy work/life balance, the potential for flexible schedules (with some job classifications), continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the application process, please contact the Human Resources office at (253) 591-5400 by 4:00 pm of the closing date of the job announcement. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 12/18/2023 5:00 PM Pacific

Description: Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Finance Senior Business Systems Analyst . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $11,581 per month, commensurate with qualifications and experience. The salary range for this classification is $6,686 to $12,947 per month. Classification Analyst/Programmer - Expert Position Information The California State University, Office of the Chancellor, is seeking a Finance Senior Business Systems Analyst to provide functional support for CSU’s PeopleSoft Finance application. The CMS project encompasses application support and upgrade activities for 23 campuses and the CSU Chancellor’s Office (CO), as well as integration with other third-party/external and/or internal systems. This position serves as a lead on the functional support/development areas that include implementation, system analysis, planning, design, development and support for CFS. The expert level requires independent and proactive initiative to lead the functional aspects of CMS projects and resolve the most complex application issues. The candidate must have advanced functional skills and knowledge with expert level of experience with the Accounts Payable and at least one other PeopleSoft Finance module, preferably Purchasing or General Ledger (but could also be Asset Management, Accounts Receivable, or Billing), as well as Integration Broker/Messaging configuration and functionality. The Finance Senior Business Systems Analyst should also have hands on experience with fit-gap analysis, query development, SQL, and tracing. The incumbent is expected to work closely with appropriate project managers to mentor and lead the functional areas during new implementations and upgrades for the PeopleSoft Finance CFS Application. This will support all Finance development/projects with all modules and is designated 30% technical and 70% functional. However, specific support assignments may change at any time based on the CMS projects and priorities, including supporting other applications within the area. Responsibilities Under the general direction of the Associate Director, Application Operations , the Finance Senior Business Systems Analyst will: -Coordinate program and functional specification development/testing as well as time and cost estimates for customizations, upgrades and other project activity. This includes coordination of discussions with module group and campus representatives. -Conduct application testing (at all levels; unit, system and integration) to ensure quality and standards are met. -Complete development as identified based on coordination with other technical SME team members. -Coordinate development efforts with designated application manager as well as other SME team members. -Undertake special projects as directed (including working with other SME teams to facilitate cross training and coverage of all application areas. -Oversight and/or development of the functional specification preparation. -Develop and test of program. -Support the preparation of time and cost estimates for proposed customizations, upgrades and other project activities. -Produce deliverables to ensure quality and expectations for standards are met. -Validate of the testing efforts of all customization, upgrade and other releases. -Coordinate development efforts with project managers, technical leads and other functional leads as necessary. -Support 23 campuses and the Chancellor’s Office with ongoing implementation and upgrade for CFS baseline with an emphasis on the Accounts Payable and at least one other PeopleSoft Finance module , preferably Purchasing or General Ledger (but could also be Asset Management, Accounts Receivable, or Billing. -Oversight and/or development of the functional/technical specification preparation. Development and testing of programs; supporting the preparation of time & cost estimates for proposed customizations, upgrades and other project activity. Producing deliverables to ensure quality and expectations for standards are met. Responsible for the validation of the testing efforts of all customization, upgrades and other releases. Coordinate development efforts with the CMS managers, process leads as necessary. Support 23 campuses and the Chancellor’s Office with ongoing implementations and upgrades for PeopleSoft Finance baseline. Qualifications This position requires: -A BA/BS in Finance, Accounting,Computer Science or a related field or an equivalent combination of education and experience, as well as course work in the PeopleSoft Finance application. -7+ years of experience working with the Oracle/PeopleSoft Finance application version 9.0 or above. -Must possess advanced functional skills and knowledge with expert level of experience with the Accounts Payable and at least one other PeopleSoft Finance module , preferably Purchasing or General Ledger ( but could also be Asset Management, Accounts Receivable, or Billing. -Development experience in PeopleTools, SQR, App Engine, PeopleCode, and Query is required. -Excellent application implementation life cycle skills including experience developing requirements, fit/gap analysis, application configurations, functional specifications and the ability to translate requirements and needs analysis into functional designs. -Excellent written and verbal communication skills, strong organizational and leadership skills, and well-developed interpersonal skills to work effectively with a wide variety of ITS clients and outside consultants and suppliers. -Knowledge and experience with financial practices and systems in a university environment and proficient in PeopleSoft rules based engine architecture and processing is a plus. -Strong implementation skills and experience with the application implementation life cycle, including requirements analysis, fit gap analysis, application configuration, functional specifications, external system integration, product enhancement and support. -Additional knowledge of PeopleSoft commitment control and/or Oracle database management systems, PeopleSoft Configuration Manager, Application Server, Process Scheduler and Report Manager is a plus. -The Finance Senior Business Systems Analyst must have at least 7 years of financial functional or technical experience; PeopleSoft Financial application background is essential. The candidate must be at least 70/30 percent either functional to technical or technical to functional. The candidate must have strong implementation and development skills plus experience with the application implementation life cycle, including: requirements analysis, fit/gap analysis, application configuration, functional/technical specifications, integration, product enhancement and support. Knowledge of financial practices in a university environment is a plus. -Must be a self-starter, with strong analytical skills. -Ability to work under pressure and translate needs analysis into formal designs. -Must possess strong PeopleTools experience, such as App Designer, SQR, Query design and development, Crystal Report, SQL processing, Integration broker understanding, configuration management, design specification. -The Finance Senior Business Systems Analyst must also possess the ability to translate needs analysis data into functional/technical designs or solutions. -A CPA is a plus. Application Period Priority consideration will be given to candidates who apply by November 20, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Closing Date/Time: Open until filled

The Job Department of Behavioral Health (DBH) is recruiting for ECM Business Systems Analysts who will work collaboratively with Information Technology (IT) (to extract data from Electronic Health Record (EHR) and other publicly available databases relevant to direct care delivery, such as filled prescription data) and Research & Evaluation (R&E) (analyzes that data) for the Healthcare Effectiveness Data and Information Set (HEDIS) measures. Analyzed data can then be used to drive quality improvement activities within the Enhanced Care Management (ECM) Program. This dynamic career opportunity offers a unique way to collaborate with physicians and other healthcare professionals to determine which quality measures are most appropriate/clinically relevant for Department of Behavioral Health (DBH) population and California Advancing and Innovating Medi-Cal (CalAIM) reforms; in current era of whole-person, integrated care, these measures can be related to behavioral health, physical health, or substance use disorders. Positions in this class are characterized by its primary responsibility to analyze and effect appropriate business solutions for business application and information technology needs within a department. Incumbents at all levels in the series are expected to have a general knowledge of the department's business areas and information technology practices and methods. Incumbents in this class provide complex business systems analysis services to departmental customers, lead large information technology projects, demonstrate an expert level knowledge of Statistic Analysis System (SAS), Tableau, Phyton, and multiple business areas within a department or agency. Other Duties Include: Identifies, gathers, analyzes, and documents business requirements for business application and information technology projects; translates work processes into business and functional requirements; writes business and functional specifications; develops departmental forms and templates; identifies and provides business rules, quality standards, policies, and procedures. Reviews and approves prototypes and design specifications; develops and coordinates acceptance criteria; assists with the development of test and implementation plans. Identifies security and application access needs for department and agency customers; assists with the development and administration of departmental and agency security definitions and profiles; assists with the maintenance of security authorizations; identifies and develops recommendations for other system controls. Develops or assists with the development of cost estimates, cost/benefit analysis, and project justifications; develops or assists with the development of funding requests and approvals. Tests information technology applications and systems; writes departmental and agency system documentation; develops and writes training documentation and trains departmental and agency customers. Identifies business application and information technology solutions and opportunities for resolving business problems; performs workflow analysis. Serves as project leader in the development of project priorities, plans and schedules; may assign project tasks to team members; monitors project progress and provides status reports; develops and recommends project change orders; supports departmental quality standards. Determines cause of application and system problems; develops, recommends, and implements solutions. Coordinates with departmental customers and other County department staff with project activities and tasks; coordinates with vendors and other external agencies regarding system interfaces and other business application and information technology issues. Meets with department and agency customers for preliminary study of information technology work orders to advise and assist customers in detailing their business analysis needs; plans and conducts meetings. Reviews, evaluates, and recommends software and other information technology solutions; assists with the preparation of Request for Proposals; evaluates proposals, prepares, and presents recommendations. Assists with the training of other departmental business systems analyst staff; supports professional and technical capabilities of team members; assists with guiding business systems analyst staff in analyzing, testing, and implementing information technology projects. Reviews or assists with the review of team member performance and team project progress to ensure compliance with customer requests, cost effectiveness, and team capability to produce and support information technology applications and systems within allocated resources; recommends alternative actions to meet schedules; provides status reports. Resolves problems in the analysis, testing, documentation, and implementation of a system. This exciting opportunity receives the following benefits: Medical, Dental, & Vision Holiday leave, Sick leave, & Vacation leave Participation in the County's PST retirement system Eligible to participate in the County's 457(b) Salary Savings Plan Eligible to participate in the Dependent Care Assistance Plan Eligible to participate in the Flexible Spending Account Flex Schedule (9/80) may be available CONDITIONS OF EMPLOYMENT Appointment: This is a contract position which does not obtain status as a regular County employee. Working as a contract employee does not preclude you from applying and competing for Regular positions within the County (Refer to the County of San Bernardino website for current open recruitments) . Work schedule: The work schedule is approximately 40 hours per week. Travel: Travel throughout the County may be required. At the time of hire, reliable transportation, a valid California Class C driver license and proof of automobile liability insurance is required for the individual providing the transportation. Mileage reimbursement is available. Minimum Requirements EXPERIENCE: Two (2) years of experience performing IT business systems analysis or information systems analysis, including four (4) of the following areas: requirements gathering, end user acceptance testing, process mapping, workflow diagramming, documenting business rules, feasibility studies, and cost/benefit analysis. Be sure to indicate all qualifying experience in the work history section of your application, as well as in responses to the supplemental questionnaire. -AND- EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework in information technology, computer science, business administration or a closely related field. A list of coursework is required unless you have a bachelor's degree in a qualifying field. Substitution: One (1) year of additional qualifying experience may substitute for the required education. Desired Qualifications The ideal candidate will have hands-on experience solving technical issues, interacting with end users and program developers. Selection Process Be sure to include in your application and supplemental questions your experience in meeting the minimum requirements. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: 12/8/2023 5:00 PM Pacific

The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 11/25/22, 02/24/23, 05/24/23, 08/24/23, 11/27/23 and 02/27/24 (final) Leads, plans, schedules, and oversees the work of staff performing advanced, specialized work of a professional nature, while performing similar duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff. Utilizes skills that require technical expertise and understanding of complex analytical procedures and systems processes, including analysis of complex business processes, while working with a significant amount of independent authority and judgment. Examples of Knowledge and Abilities Knowledge Of: Principles and practices of effective team building, team leadership and conflict resolution Advanced principles and practices of project management and work flow analysis Complex programming theories and principles, including web application development; programming languages, advanced SQL theories and multiple computer operating systems Relational database design, including the integration of database structures Advanced principles and practices pertaining to the application development/GIS lifecycle; technical writing, audience analysis, document design, case development, testing and validation of requirements, and implementing business systems Complex software tools, test equipment and measurement techniques Computer hardware and software systems similar to those being used by Sacramento County A broad range of operations, services, concepts, terms and activities common to a comprehensive state-of-the-art information systems program Advanced principles, methods and techniques used in designing, developing, testing and implementing various software technology solutions Methods and techniques of eliciting, analyzing and documenting business requirements and processes Business processes and standards analysis, case analysis, and process modeling Ability To: Effectively build and lead a team through all phases of complex IT projects involving multiple IT functions in order to achieve departmental and/or County goals Lead, train, assign, schedule and review the work of technical and/or professional information technology staff Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solutions, take appropriate actions and/or make appropriate recommendations related to complex IT problems Work with users/customers to define, analyze and document system and user requirements and translate them into functional system design specifications Test and troubleshoot application problems/changes and recommend, develop or implement effective solutions for complex issues Translate user requirements to technical programmers and specialists; develop and make well-organized and effective oral presentations Communicate technical information to a wide variety of users and identify opportunities for business process and system improvements Perform advanced level application development duties, including programming, maintaining, troubleshooting and repairing various application structures from inception to final testing and implementation Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations Prepare and maintain clear and complete documentation for procedures, processes, and tables related to area of assignment Read, comprehend, apply and retain technical publications and documentation Plan, organize, prioritize and process work to ensure that deadlines are met Adapt quickly to changes in policies, procedures, assignments and work locations including the environment Communicate effectively, both verbally and in writing for technical and non-technical audiences Establish and maintain effective working relationships with those encountered during the course of the work; promote and maintain a team environment Work independently with minor supervision Employment Qualifications Minimum Qualifications A Bachelor's Degree or higher from an accredited college or university in Management Information Systems, Information Technology, Computer Science, Business Administration, Accounting, Finance, Human Resources, Industrial Organizational Psychology, Materials Management or other field closely related to the intent of the class. AND Three (3) years full-time paid technical and/or professional experience in the fields of business systems analysis, applications development/implementation, programming, or database administration/analysis. Note: Technical and/or professional experience that demonstrates the ability to perform duties above the required three years of full-time paid experience in the fields of business systems analysis, applications development/implementation, programming, or database administration/analysis may be substituted for the required education on a year-for-year basis (2080 hours paid experience equal one year of education). Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Some positions in this class may require the incumbent to be able to: Distinguish between different colors. Lift equipment that weighs up to 50 pounds. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class may require the incumbent to: Work weekends, holidays, and non-routine hours. Travel occasionally. Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 2/27/2024 5:00 PM Pacific

Position Description Tacoma Public Utilities' Customer Service department is looking for a Senior Business Systems Analyst to join our team! This role is responsible for providing direction and guidance to staff in process improvement endeavors, technology implementations, and strategic initiatives. This includes training in work procedures and principles, providing oversight of process documentation and analysis, utilizing performance reports to identify areas for improvement, and devising and recommending remediation plans. This position serves as a department expert for Customer Services Applications. The successful candidate will serve as a release manager and liaison to the Information Technology department and vendors on technology projects, creating plans that include change assessment, build test packages and manage defects from verification to resolution, and provide or coordinate final approval. Primary Responsibilities: Department Specific Tools and Technology Identify test scenarios that are candidates for test automation through Worksoft Engineer and develop test automation to improve accuracy and speed of technology upgrades and implementations to reduce manual workloads and reduce time to deployment Achieve Subject Matter Expert status with department specific technology and applications Conduct troubleshooting of assigned applications, documentation of defects and resolution tracking Requirements Gathering and Documentation Serve as SAP EPIC member to document, evaluate and submit IDEA work orders to SAP changes or enhancements Facilitate requirements gathering and documentation for technology initiatives Analyze requests and requirements to determine ancillary impacts to existing or proposed processes and works with requestor to find optimized solutions Complete required documentation and impact assessments; identify and assign work to proper departments and channels for resolution Process Improvement and Workflow Audits Facilitate workshops with business partners to document workflows and business processes with a focus on pain points and inefficiencies Lead associate and intermediate level analysts, cross functional teams and impacted groups to identify solutions, increase efficiency, enhance accuracy, and improve customer or end user experiences Analyze internal departmental tasks and processes to identify and target improvements in accuracy, efficiency, and efficacy Technology Upgrades and Implementation Lead internal and cross department functional teams in conducting GAP analysis and research into business processes Identify and prioritize routine, abnormal and complex test scenarios Direct assigned analytical resources in reporting, documenting and tracking defects Qualifications Minimum Education* Bachelor's degree public or business administration, information technology or directly related field Minimum Experience* 4 years of progressively responsible analytical and/or functional analyst, user support or database maintenance work in area related to assignment *Equivalency: 1 year of experience = 1 year of education Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 12/7/2023 5:00 PM Pacific

Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Licenses or Certifications: None. Notes to Applicants The role of this position is to provide tactical leadership for planning, building, delivery, support and in-depth technical consultation of the ITIL Problem Management process. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Resumes will not be accepted. Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. HYBRID TELEWORK SCHEDULE : Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department. Pay Range Commensurate Hours Work Schedule Monday through Friday. Supporting 8:00 a.m. to 5:00 p.m. activity - 40 Hour Work Week. May work evenings, weekends or holidays. Schedule may change based on business need. Job Close Date 12/18/2023 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin, TX 78723 - Hybrid teleworking schedule Preferred Qualifications Preferred Experience: Experience with ITIL 4 Problem Management practices. Experience conducting and delivering in-depth root cause analysis of internal and customer-facing enterprise-level technologies; on-premises and cloud/hosted solutions. Demonstrated understanding of enterprise technology stacks and the ability to interpret and explain high level architecture diagrams to all levels of the organization. Experience researching incident tickets and monitoring alerts to identify incidents versus problems in a technology stack. Experience documenting and communicating technologies, processes, and procedures as they pertain to Problem Management. Experience documenting, communicating and tracking progress on RCA derived preventative recommendations for improvement. Experience leading and facilitating Problem review meetings with both technical and operational operators AND leadership. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors. Develop statement of work for use in requests for proposals. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others.. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures. Knowledge of legacy and web-based systems interfaces. Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts. Knowledge of cost-benefit analysis and total cost of ownership modeling. Skill in performing requirements development, process modeling, reporting and project management tools. Skill in developing process models and data flow diagrams using industry-standard modeling techniques. Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs. Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals. Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability. Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding. Ability to define, analyze, and find solutions for difficult or complex problems. Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts. Ability to view the big picture. Ability to quickly become familiar with emerging technologies. Ability to identify trends as well as isolated events. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The IT Business Systems Analyst Senior requires Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet these minimum qualifications? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience with ITIL 4 Problem Management practices. Include the years of experience, the role you held, and place of employment. (Open Ended Question) * Describe your experience with conducting and delivering in-depth root cause analysis of internal and customer-facing enterprise-level technologies; on-premises and cloud/hosted solutions. Include the years of experience, the role you held, and place of employment. (Open Ended Question) * Describe your experience with enterprise technology stacks and the ability to interpret and explain high level architecture diagrams to all levels of the organization. Include the years of experience, the role you held, and place of employment. (Open Ended Question) * Describe your experience researching incident tickets and monitoring alerts to identify incidents versus problems in a technology stack. Include the years of experience, the role you held, and place of employment. (Open Ended Question) * Describe your experience documenting and communicating technologies, processes, and procedures as they pertain to the ITIL Problem Management practice. Include the years of experience, the role you held, and place of employment. (Open Ended Question) * Describe your experience documenting, communicating and tracking progress on RCA derived preventative recommendations for improvement. (Open Ended Question) * Describe your experience leading and facilitating Problem review meetings with both technical and operational operators AND leadership. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. Optional & Required Documents Required Documents Optional Documents

Pay Range: $83,238 - $108,201 annually Job Posting Closing on: Tuesday, December 5, 2023 Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more. The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Sr. Court Business Systems Analyst position is available with the City of Fort Worth Municipal Court Services Department in our Administrative Services division. The successful incumbent will report directly to the Municipal Court Services Director. This position will specifically manage the court case management systems and other court technology projects having significant information technology components. Minimum Qualifications: Bachelor’s degree from an accredited college or university with major course work in Business Administration, Public Administration, or related field. Five or more years of business experience and business analysis experience. Valid Texas driver’s license. Preferred Qualifications: Experience managing court technology systems and projects, and enhancing court centric data systems. (Equivant CourtView, NetDMS, QLess, For The Record (FTR) etc.) Federal, Municipal, State, or local government experience. Three (3) or more years of supervisory and project management experience. The Sr. Court Business Systems Analyst job responsibilities include: Supervise staff, as assigned, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary decisions or recommendations. Work with stakeholders to define and document court case management system support boundaries. Perform internal desktop support for case management system issues and provide resolution. Analyze information to assess issues and risks; then define alternatives related to case management support. Conduct case management business process reengineering related to change orders. Manages department use of application modules and provides user administration such as add/change/delete permissions (role) assignment. Use and/or troubleshoot related hardware and software. (Equivant CourtView, NetDMS, etc.) Perform quality assurance and controls data integrity. Track and oversee the procurement process for software and/or hardware and is responsible for department inventory. Working Conditions Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class. Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Position Description This position is open until filled. Are you someone who enjoys being a part of meaningful change within an organization? Do you have a passion for streamlining processes and improving efficiency? If so, we have an exciting opportunity for you! As part of the City of Tacoma's Procurement and Payables division, you will play a critical role in designing and conducting specialized, interdisciplinary programs and projects, while providing guidance to departmental and divisional leadership. You'll have the opportunity to research, analyze, evaluate, and make recommendations on complex problems that cross departmental lines. Your work will directly impact the success of our programs and long-range planning activities, and you'll work closely with other managers to develop effective cost, quality, and satisfaction outcomes. If you're ready to be a part of a team that is dedicated to driving change and making a real impact, we encourage you to apply today! ESSENTIAL DUTIES: Manage citywide efforts related to SAP material master data governance and vendor master data. Serve as primary liaison with IT, software vendor (Ariba) and client departments to analyze current master data and identify data business requirements and reporting needs for the City. Identify other areas in SAP/ARIBA where the City would benefit by creating and maintaining master data. Establish common criteria for naming standards, document the business rules, communicate the rules to stakeholders and customers. Help coordinate with customers and stakeholders the integration of duplicate data records and modification of existing records to comply with new data standards. Analyze vendor master records, establish naming conventions, and coordinate ongoing clean-up efforts with staff. Establish and maintain master data governance policies for the electronic sourcing and other components of the Procure to Pay software, including vendor registration data and mapping the City's material groups to industry UNSPC codes Assist City staff and clients in accessing master data in the development and maintenance of various reports as well as the creation of ad hoc reports. Identify and resolve processes and systems-related issues in order to ensure accuracy and institute efficiencies. Other duties as assigned. Distinguishing Characteristics Strong leadership and interpersonal skills Excellent communication, organization and analytical skills Experience in strategic IT project planning and IT governance Expertise in strategic alignment, performance and resource management Experience overseeing or collaborating with procurement, accounts payable, treasury services, payroll, accounting, risk management and insurance, budget and capital planning, business licensing, tax collection and audits Qualifications Minimum Education* Bachelor's degree in public or business administration, information technology or directly related field Minimum Experience* 2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment *Equivalency: 1 year of experience = 1 year of education Desired Qualifications M aterial master data governance and/or vendor master data governance experience Selection Process & Supplemental Information WHY WORK FOR THE CITY? The City of Tacoma is nestled along the shores of Commencement Bay in Washington State and offers many community parks, miles of beautiful waterfront, hiking & biking trails, golf courses, museums, and a world-class zoo with an aquarium. Tacoma also serves as a gateway to some of the most magnificent natural wonders in the world, such as Puget Sound, Mount Rainier National Park and the Olympic Peninsula. The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits. City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from Cityoftacoma.org and/or neogov.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the application process or questions regarding this job announcement please contact Human Resources at (253) 591-5400 by 4:00 pm on the closing date. This will allow us to assist you before the job announcement closes. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: Continuous

Position Description Tacoma Public Utilities (TPU) invites you to join our team as an Instructional Designer for Tacoma Power! This new position is part of our Training, Development, & Apprenticeship team, working within our Power Shared Services (PSS) Department. Under the direction of the Tacoma Power Training & Apprenticeship Manager, this new position serves as the primary Instructional Design resource supporting Tacoma Power training needs. The Instructional Designer will be responsible for conducting training needs assessments, creating engaging curriculum, and delivering effective training programs for both field and office personnel. The Instructional Designer will collaborate with team members and stakeholders to collect requirements and produce a variety of training materials including handouts, interactive modules, videos, and more. We're looking for someone who is excited to research, analyze, and make recommendations on internal process, policy or procedural changes and best practice training initiatives utilizing other utilities, national research, organizations, and industry standards. This work will directly inform the Tacoma Power Leadership Team on matters related to staff learning and development and help them to make informed training decisions for Tacoma Power. The position will also develop plans and strategies and lead training implementation initiatives in collaboration with impacted stakeholders. Additionally, we are seeking a strong writer and communicator who can work independently and is detail oriented with adaptability to manage competing priorities and projects. This individual should enjoy the challenges of a highly technical, dynamic and fast-paced work environment. Responsibilities includes: Lead the development of Tacoma Power's programmatic training delivery Translate requirements into sustainable trainings across various platforms - utilizing necessary tools, software, and technology Create training content that address the needs of Tacoma Power to include working with Tacoma Power Leadership and their individual groups to identify areas of opportunity and work to create training that addresses unique challenges and needs of our sections Interview subject matter experts to assist with learning objectives; obtain technical content, and create training modules by applying adult learning methods Develop and evaluate new training course techniques, materials and equipment; design course evaluation tools; operate audio-visual equipment. Analyze training data to evaluate efficacy of materials and trends in supporting employee experience Assist Tacoma Power in the development of training strategic plans, policies, goals, objectives and performance standards Qualifications Minimum Education* Bachelor's degree public or business administration or directly related field Minimum Experience* 4 years of progressively responsible analytical and/or program coordination/management experience, such as instructional design Licensing, Certifications and Other Requirements Valid Washington State Driver’s License or equivalent mobility *Equivalency: 1 year of experience = 1 year of education Knowledge & Skills Desired Skills/ Experience* 4+ years’ experience leading instructional design and training material development projects Certificate in Instructional Design from the Association for Talent Development or equivalent Broad set of design skills and ability to use a variety of design software tools such as Articulate/Rise, Storyline, Video Editing, and Learning Management Systems Experience with instructional design theories and models such as ADDIE, agile, or other methodologies to identify training needs from internal stakeholders Extensive knowledge of adult learning principles and application within corporate learning Familiarity with traditional and modern training methods, tools and techniques Proven experience in designing multiple training events in a corporate setting Experience with training data analysis, reporting, solutions, and recommendations Proven ability to master the full training cycle Ability to present complex information to a variety of audiences Ability to manage competing projects and meet deadlines Experience handling a high volume of diverse tasks in a timely manner with consistent accuracy and attention to detail Selection Process & Supplemental Information This recruitment is being managed by Kye Merritt. If you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with her on LinkedIn. City of Tacoma Commitment to Diversity and Inclusion At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all. Benefits Competitive wages. Paid time off. This position includes a generous Personal Time Off (PTO) leave program, as well as paid holidays. Excellent health benefits. We have a highly competitive and generous benefits package for our employees and family with very low monthly premiums. Investment in our employee’s health. We have invested in a robust employee wellness program that offers incentives and discounts on our already low health insurance premiums. Outstanding retirement plan. This position is included in the Tacoma Employee’s Retirement System , a defined benefits plan. Flexible hybrid work schedule options (some mandatory onsite attendance required as needed to meet the business objectives) The City of Tacoma The City of Tacoma is nestled along the shores of Commencement Bay in Washington State and offers many community parks, miles of beautiful waterfront, hiking & biking trails, golf courses, museums, and a world-class zoo with an aquarium. Tacoma also serves as a gateway to some of the most magnificent natural wonders in the world, such as Puget Sound, Mount Rainier National Park, and the Olympic Peninsula. Combined with the vitality of downtown, Tacoma has made it one of the most sought-after housing markets in the country. To see a few of the great things Tacoma has to offer, view this YouTube Video! Apply Interested individuals should apply online. Please attach: A detailed resume Cover letter describing your experience, training, expertise, and accomplishments as it relates to the responsibilities of this position A digital file of ten (10) pages or less that represents instructional design work you are proud of (could be a presentation, report, photo with explanation, etc.) NOTE: Applications received without the above required items will not progress in the selection process. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. Candidates whose backgrounds most closely reflect the current needs of the department will be referred to the hiring manager for review and hiring consideration. Candidates that are moving forward in the selection process may be invited to participate in an interview(s) as part of the hiring process. First review of applications will occur mid December, and interviews will occur in January. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at (253) 591.5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 12/12/2023 5:00 PM Pacific

Position/Program Information With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. Open Competitive Job Opportunity Exam Number : Y2594D-R Ready to join the County team? We are accepting applications starting Wednesday, September 1, 2021 at 8:00 AM (PT). This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Apply to this posting and join our ever-growing and diverse workforce. We're seeking individuals that can: Lead highly specialized, integrated, complex information systems analysis to design, test, integrate, and implement one or more of the following Electronic Health Records (EHR) components: Registration, Admitting, Discharge, Transfer, (R/ADT) and Enterprise Master Patient Index (EMPI); Patient Acuity; Patient Scheduling; Nurse Scheduling; Time capture; training; clinical applications; or ancillary services applications such as lab, radiology, and pharmacy. Provides technical leadership in IT strategic planning, business automation planning, and business process improvements. Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. Essential Job Functions Identifies user, functional, and technical requirements for information systems by conducting user interviews; performing workflow analysis; performing data analysis; identifying patterns in system and/or user errors; identifying roles and access privileges; testing the functionality of modules, components, and/or entire information systems; creating, reviewing and updating training materials; identifying and resolving potential problems, and assisting in the implementation and conversion project plans for new information systems and/or enhancements. Leads highly specialized complex information system analysis for an integrated system which includes designing, testing, training, IT project management, and implementation of various EHR modules including but not limited to: Registration, Scheduling, Lab, Radiology, and Pharmacy by conducting workflow data analysis, data mapping and integration sessions to support and enhance the enterprise electronic health record system that will provide patient care in a safe and efficient manner. Documents process flows and standardizes existing and future process flow improvements by conducting data collection and meetings with the subject matter experts to gain full understanding of system usability. Acts as a technical liaison between various stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers) by serving as the point of contact with respect to information system-related projects and functions; providing and receiving information; and conveying the needs, requirements, and technical information of the parties involved to facilitate and/or interpret communication between various stakeholders. Coordinates information systems projects by collaborating with stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers); monitoring progress on various assignments related to the project(s); providing management with status updates; using appropriate methods to ensure the completion and successful implementation, integration, transition, and/or efficiency of new information systems and/or information system enhancements. Monitors vendor performance by reviewing Statement of Works (SOWs), tracking project timelines, and reporting status to management. Provides orientation and/or technical training to various users by teaching functions, procedures, and processes of the electronic health record (EHR) system to provide individuals with the necessary information to operate, maintain, and/or support information systems. Supervises several subordinate Information Systems Analysts by performing a full range of administrative and supervisory tasks, which includes advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; monitoring, reviewing, and evaluating employees’ work products and performance; monitoring adherence to project plans and delivery schedules; and conducting staff meetings to ensure that quality service is delivered in a timely and productive manner, supports business goals and objectives, and complies with countywide and departmental policies and procedures. Supervises a technical team by providing technical guidance and oversight on routine to complex projects, assignments, and issues related to information systems analysis and makes decisions in the absence of other supervisory staff (equivalent level classification) as needed. Requirements SELECTION REQUIREMENTS: Option I: Graduation from an accredited* institution with a bachelor's degree in Computer Science, Information Technology, or a related field, AND four (4) years within the last six (6) years of progressively more responsible,** full-time experience in a centralized healthcare related information technology organization*** with knowledge and experience in healthcare related systems**** at a medium-to-large public or private healthcare organization***** performing information systems analysis and design for complex systems.****** Option II: Two (2) years within the last three (3) years of experience at the level of Los Angeles County's class of Senior Information Systems Analyst******* with knowledge and experience in healthcare related systems**** in a centralized healthcare related information technology organization.*** Option III: Five (5) years within the last six (6) years of progressively responsible,** full-time experience in a centralized healthcare related information technology organization*** with knowledge and experience in healthcare related systems**** at a medium-to-large public or private healthcare organization***** performing information systems analysis and design for complex systems.****** License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class: 2-Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Special Requirement Information: * In order to receive credit for a Bachelor's or higher degree, you mu st provide at the time of filing or within seven (7) calendar days from the last day of filing a legible copy of your official diploma/transcripts/letter from an accredited institution that shows the area of specialization. If you are unable to attach the required documents, you must email them to hkim @hr.lacounty.gov. Please include exam number and exam title in your email. Applications received without proof of the required degree(s) will not be considered as meeting the stated requirements under Option I. For more information regarding education, please see the Employment Information document on the LA County Jobs website. **Progressively responsible experience is defined as is a significant increase in the complexity and the scope of responsibility. *** Centralized healthcare related IT organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization’s Chief IT official in a healthcare related IT organization . ****Healthcare related systems includes: Registration, Admitting, Discharge, Transfer (R/ADT), Patient Scheduling (PS), Training, clinical applications, ancillary services applications such as lab, radiology, and pharmacy; performing information systems analysis, design, development, testing, implementation, and maintenance of large complex enterprise application (clinic and/or financial) systems. *****Medium to large healthcare organization is defined as a healthcare organization with more than one site and/or more than one set of clinical services and a hospital, such as a hospital or Ambulatory Care Network. ******Complex systems is defined as having experience in more than one healthcare functional solution (i.e., registration, scheduling, lab, rad, pharmacy, OR, ambulatory, practice management, maternal-fetal, ED, urgent care, cardiology, Behavioral Health, Rehab, Health Information Exchange, revenue cycle, HIM, population health, care management) *******Experience at the level of the Los Angeles County's class of Senior Information Systems Analyst is defined as, responsible for and provides specialized information systems analysis, including the definition of user requirements, feasibility studies, design, program specifications, testing, and implementation. For a complete description of the class specification, please click on the title hyperlink. APPLICANTS MUST MEET THE SELECTION REQUIREMENTS AT THE TIME OF FILING. NO WITHHOLD IS ALLOWED FOR THIS EXAMINATION. Desirable Qualifications: Certification* from the Project Management Institute (PMI) as a Project Management Professional (PMP). Experience in support of EHR/EMR (Electronic Medical Record) modules/applications. Experience in leading one or more technical teams completing the EHR/EMR implementation support such as the Cerner Millennium System. Experience in Enterprise Master Patient Index (EMPI) related systems. Additional Information Our Assessment Process: Once we determine that you meet the requirements, we will invite you to participate in the following two (2) parts: Part 1: M ultiple-choice and/or simulation assessments weighted at 50% measuring Deductive Reasoning, Deciding and Initiating Action, Working with People, Persuading and Influencing, Planning and Organizing, and Delivering Results and Meeting Customer Expectations. Applicant may be invited to participate in both Part I and II. However, only those that achieve a passing score of 70% or higher in Part I, will have Part II scored. Part 2: M ultiple-choice and/or simulation assessments weighted at 50% measuring three Professional/Technical Knowledge areas: Project Management, covering the following topics: Project Communications Management, Project Cost Management, Project Human Resource Management, Project Management Characteristics, Project Management Methodologies, Project Procurement Management, Project Quality Management, Project Risk Management, Project Scope Management, Project Stakeholder Management and Project Time Management. ITIL (Information Technology Infrastructure Library), covering the following topics: Knowledge of Capacity Management, Change Management, and Problem Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design and User Interface. THE MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the requirements and achieve a passing score of 70% or higher on each part of the examination in order to be placed on the eligible register. Multiple choice and/or simulation assessment(s) scores cannot be given over the phone. For additional exam information, click here . Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. If you have additional questions regarding this job bulletin, please contact us at the following information: ADA Coordinator Email: TestingAccommodations@hr.lacounty.gov ADA Coordinator Phone: 213-738-2084 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Heidi Kim Department Contact Email: hkim@hr.lacounty.gov Department Contact Phone: (213) 738-2009 For detailed information, please click here Closing Date/Time: Continuous