The Technical Support Technician is responsible for performing customer service and entry level technical support for users for IT functions within a department or division. support involves computer systems administration and support tasks, including customer communications, documenting, inventorying, testing, maintaining, basic troubleshooting, triage, repair and support of PC hardware, software, operating systems, software applications, peripherals and mobile devices.
Apply By:
Continuous
Division:
Sheriff Support Services Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description:
******* HIRING RANGE $48,984.00 - $56,846.40 *******
Compensation is based upon relevant experience, skills and education.
******* TOP SALARY: $73,528.00 *******
Achieved through merit and time in position.
- Apply by May 30, 2024
- Performs a variety of computer maintenance and support tasks, including receiving and documenting incoming support calls, inventorying, basic troubleshooting of PC hardware, software, operating systems, software applications, peripherals and mobile phones.
- Exercises judgment and decision making in the diagnosis and resolution of basic computer hardware and software problems. Follows established processes and procedures. Provides input for process optimization.
- Receipting, pulling orders, staging orders, processing delivery receipts, scanning, performing end-of-day processing and performing cycle counts.
- Other duties and responsibilities as assigned.
**The starting/hiring annual salary for this position is $48,984.00 ($23.55/hr) with a top salary of $73,528.00 ($35.35/hr) after merit and time in grade based pay increases.****
THIS IS NOT A REMOTE POSITION
Current Minimum Qualifications:
- Education: Associate’s Degree
Recommended Equivalency:
- Certifications: a combination of (2) Technical Certifications related to the job function to include, but not limited to --
- CompTIA A+
- Security+
- Network+
- HDI Support Center
- Information Technology Infrastructure Library
- Google IT Support Professional Certificate
- Military Technical Training or equivalent experience
OR
- Technical Certificate (see examples above)
- 9 months of IT experience in a similar or higher complexity position
Education:
Associate's Degree
Experience:
Work Experience: Minimum one year
Certifications:
Languages:
Category:
Information Technology Services
